Complaint Rating:

After my laptop crashed for the second time, hp took it in for repair and said it would be returned to me within 7-10 days. Every week or so I would check in with their customer service only to be told it would not be due for another two weeks. Three months after sending it in to be fixed, it was safely returned back to me. If only they could have told me they would be keeping it for that long and not have given me false hope throughout these last few months. Through multiple unfortunate experiences with hp, I feel I should warn any persons interested in purchasing their products. It's for your own good.

It is very disappointing that they have such a lousy support center for their rather ingenious merchandise.