Complaint Rating:

I signed up with Amp'd Mobile on the internet and bought 2 phones. The phones are fine since they are Motorola. My problem began when I tried to make a payment via the website. I owed 85.17 per phone, I paid that amount in separate transactions. When I got my statement the payment was entered 4 times instead of 2. I said OK just credit my next bill. Anyway that was in march , now it is May and I am still trying to get the money that I paid to be credited to my account! I called last week the person said no problem we will send a corrected bill. I woke up yesterday and my service was disconnected! I called yesterday, they said I had to prove that the payment was made, so I faxed a copy of my statement showing that I had paid them 340.00. They said no problem and reconnected my service, promising to e-mail me a corrected statement. I wake up today and my phone is disconnected again, I called (another 2 hours) and they tell me to pay the balance and they will restore the service like yesterday never happened, and the money is still not credited to my account. Now my next step is to go to the BBB and the Illinois dept. of commerce. It is one thing to have lousy service. It is a different ball game when you take my money and do not apply it too my account.