Complaint Rating:

Company information:
DHL
Virginia
United States

I had scheduled a pick-up of two boxes for shipment to the University of Georgia on January 8. Even though I was home at the hour of pickup, no one from DHL arrived. I phoned customer service and heard their claim that the driver said that he had come to the house. I rescheduled it for the next evening. The driver arrived and took the two boxes. I asked him for a way bill to fill out. He said he did not have one but that they would phone me with the charges from the station. A half hour later someone phoned and asked how I was going to pay for the shipment. I gave them my credit card number. They replied that they would call back with the charge. The never did. I never received a way bill. The recipient has never received the shipment. It is simply missing with no documentation. I phoned DHL customer service a few days later and was told that this was strange and that I should phone some other day! What kind of response is this and what sort of disreputable company does business like this? I am assuming that my shipment of valuable copies of scholarly journals is simply lost.