Complaint Rating:

Company information:
Babies R Us
Westminster, California
United States
www.toysrus.com

We spent well over an hour at the photo studio, most of which was picking out which photo package, which shots, which boarders, which sizes, which backgrounds, etc. etc. AND ALL THIS INFORMATION WAS LOST! They said their printer malfunctioned, and somehow the information was not saved. They didn't call us, just waited until we arrived to pick up the pictures. We paid $119, and got and invitiation to spend another hour answering all the above questions.

None of the above inconvience includes the challenge of dressing up a 2 year old, keeping them from getting dirty all the way to the store, then waiting for 30 minutes before the first camera snap.

Very unprofessional!