Complaint Rating:

In early August 2007 myself, my partner and her two children we flew on British Airways from Heathrow to Menorca. One of our bags did not arrive on the outward trip and none returned to the UK once our holiday was over. BA Lost Baggage will not answer phones and there are no ways to leave messages. We leave emails on the BA website and have to this day not heard anything from BA oyjer than an automated 'do not reply to this message' acknowledgment. At the airport the BA employees were of fundamentally useless and only gave us a 'Lost Baggage' Report Number. BA cannot tell us anything about where the bags may be, if we may ever see them again and if we can claim against them for the loss. I cannot claim for the loss of my stuff from my own insurance as there is no record that my bags are actually missing! There are no phone numbers to call, no address to write to, no complaints system or website to view. BA is hiding away in a cloak of their own ineptitude.

Beware!