Complaint Rating:

Company information:
Comcast
United States
www.comcast.com

My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as well as she was charged as if she was being connected for the first time. Every time she calls now, she is put on hold and then disconnected and refused service. As I am a Comcast customer as well, I think it is totally unacceptable that she was refused contact with a supervisor. She cares for a woman and it puts strain on her schedule to take days off waiting for a Comcast technician that doesn't show up - as was the case today (6/12/2008). Judith also takes classes online and not having internet access is affecting her class performance. Judith's 9-year old son has a brain disease called Chiari Malformation and utilizes the internet to feverishly research the disease and any experts that may be available to help in the treatment of her son. Bottom line, I would like Rick Germano - SVP COMCAST customer support, to contact Judith personally and please re-assure her that this issue will be resolved and the process of rectifying her service and faith that her voice as a COMCAST customer will be heard. I would like to know if there is any legal recourse she can take to offset her loss of pay as a result of waiting for a Comcast service representative who does not show up to rectify her service.

Damage Resulting

Loss of wages due to the COMCAST service person not showing up as promised. Inability to seek additional resources towards the treatment of her child with a brain disorder, Chiari Malformation. Inability to participate in ONLINE courses for schooling she has enrolled and paid for.