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Wilshire Credit Corp Complaints - Loss Mitigation

Review all Wilshire Credit Corp complaints

Wilshire Credit Corp

Posted: 2008-07-23 by Sherian [send email]
Loss Mitigation
Complaint Rating:  100 % with 2 votes
Company information:
Wilshire Credit Corp
Puyallup, Washington
United States
wcc.ml.com

We sent in our paperwork for possible reworking of our loan to freeze our old interest rate that reset from 6.99% to 8.99% in April of this year. We sent our paperwork to Wilshire in Feb 08 well before our loan was to reset. We explained that we could continue to pay our loan on time with our current interest rate, but that the added 340.00 dollars per month at the reset rate was going to cause us great hardship. They confirmed receipt of all info they needed on March 13, 2008. It is now July 23, 2008 and we are still waiting for any response from Wilshire on this. Per Wilshire the process should have taken a few weeks to perhaps 6 weeks to complete. After repeated phones calls thru the most aggravating system I have ever used, they don't know why it's taking so long and have no explanation or information where the process currently is. I have sent many certified, delivery confirmation letters in regards to this as well as my phone calls with still no answer from Wilshire. We have been told that Wilshire has to respond in writing to us within 30 days of receipt of these letters, but are still waiting. Unbelievable! And there doesn't seem to be any resources to help us other than to attempt to hire an attorney that we frankly cannot afford. We are still struggling with making the higher payment, but these games that Wilshire plays with us are simply HORRID and should if not ARE illegal. Any help or info on this would be greatly appreciated. Any resource info would help us!
Comments United States Mortgage Companies
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Comments

131 days ago by Mr. Lewis [send email]
I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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