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LongHorn Steakhouse
LongHorn Steakhouse Customer Service Phone, Email, Contacts

LongHorn Steakhouse
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1.1 390 Reviews

LongHorn Steakhouse Complaints Summary

6 Resolved
384 Unresolved
Our verdict: If considering services from LongHorn Steakhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LongHorn Steakhouse reviews & complaints 390

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2:05 am EDT
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LongHorn Steakhouse roach on table

My friend and I went to longhorn and a roach came across the table and the manger came out and gave me his card and said to please ask for him the next time we came in. I called him and asked him if I came back would I get a free meal and he said no. I don't think that was right why give us your card if your not going to give us some kind of compensation. I need to know who I need to talk to to get a complementary meal for this incident.

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Delleo
Colorado Springs, US
Aug 06, 2011 4:34 am EDT
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I am so glad I checked this web site before purchasing furniture fix, & I feel badly for those that did!

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5:19 pm EDT

LongHorn Steakhouse awful - all service

The service and food at the Mt. Zion location in Georgia is ridiculous to say the least. Everytime I dine there it's a problem. On an off day, I solve this by going to the McDonough location. It's a guaranteed $50 spent because I have the Pork chops with a strawberry salad and my husband has the Porterhouse. His steak is NEVER cooked right the first time. I work right down the street so I started calling before leaving work. How about they NEVER pick up the phone! I was on hold from the the time I called to 15min later when I arrived at the store TWICE in the last week! The last time, I didn't even order what we wanted because 1) I was highly upset that this was the second time in a week and 2)I didn't have time to wait. I could have ordered it though because it took so long to get a salad and a sweet potato that they could have cooked a steak!First time was a slow Friday night at almost 10 pm. Next time was a Wed. afternoon with 1 person at the bar.REALLY?! At our restaurant, if the bartender can't get to the order, you get the host or anyone to take it and walk it to the bartender. When I got there I asked the host if he was the one who put me on hold and his need a new job response was "we're not allowed to take to go orders"! Well how about you ask the bartender why they haven't picked up the phone or get the manager then instead of leaving the phone on hold for 15 minutes!When I got the food home, my husband wouldn't even eat his steak because it was burnt and my pork chops were dry! The funny thing is that both times it was the SAME nice manager and the SAME bartender! I didn't even mention the times that I just said forget it and hung up! Father's Day weekend I had someone pick me up a strawberry salad and it had rotten strawberries on it! I never got that replaced because I work in a restaurant too so I couldn't leave or send anyone back. How about you get a phone like ours that beeps when you leave it on hold for more than 45 seconds so the host will get tired of listening to it and tell the bartender again to pick up? I stopped eating at this location before and said nothing but obviously nothing has changed so I have to stop again.

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3:34 pm EDT

LongHorn Steakhouse overcharged - management

We ate at the Longhorn Steakhouse in Brentwood Tennessee. The waitress charged my ticket as well as someone else's ticket to my bank card so my account was charged an extra #83.96. When I caught the mistake and called to complain they sent a credit to my bank which will take at about 7 days to post to my account. Because of their mistake I will be broke until payday but this did not concern them. They only gave me a phone number to call to supposedly talk to the district manager but it turned out to be nothing more than an answering machine. I consider this to be very poor customer service.

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9:17 pm EDT

LongHorn Steakhouse deceptive practices

The specific problem regarded the cost vs. size of beverages. There is a 30% difference between the cost of a small draft beer and a large. The physical height of the two glasses is different however the volume is less then 10% greater in the large. This was tested by filling the small glass with water and putting in the large glass. This was brought to the attention of the manager on duty who admitted the company knew about this. If they are doing this with beverages what else are they cutting corners on. They must take their customer for idiots.

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5:03 pm EDT

LongHorn Steakhouse horrrible customer service and extra long wait

We went to the longhorn steakhouse in Morrow GA with a group of seven. We were told that our wait would be just a little under an hour. At an hour and fifteen minutes we were told that they will have to split us up. After we agreed to that she comes back about 10 minutes later telling us that it will be another 20 mi.uses. as we were saying that that would be too long she just walked off...in the middle of our sentence. She came back with stable for us. I keep thinking that if we would not have said anything we would has been there another half an hour. Her attitude just made this wholesituation unbearable. To top it all off, they messed up 3 orders without any compensation for our trouble.

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3:18 pm EST
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LongHorn Steakhouse Service

Well, it all started when I went out to have a nice dinner with my family and dear friends. The appetizer came out and I thought that the dinner was going to be a pretty good experience. But then we finished our appetizer and the waiter didn't come back for another 20 minutes. Then when he finally passed by our table he didn't even see what we wanted for our main entrée. The service was terrible and I was very upset from that point on. Even though the service was very bad you should still go back because the food was astounding even though the service was bad.

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Sonare
, US
Jun 03, 2016 8:27 am EDT

I could not believe how they treated our stuff! It was like a rat race to get us out of the house! They were 2 1/2 hours late and were only to move the furniture and boxes into a truck, they didn't even have to transport it for us. There were holes and scrapes on the walls and our wood floors were scratched up. They even broke one of our wood steps. We told them about the damage and offered photos we took of the damage and receipts for the work to repair the home but they denied causing the damage and said 'it's your word against ours'. They have the BBB symbol on their website, but I can't find them listed on the BBB as being a member. It's all a bad nightmare, I would never want this to happen to anyone else, except maybe the owner and the guys who caused all the damage, then they might see how it feels. They only want your money and have no care in the world for your house, your furniture, your valuables, or you. Stay away!

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jbman88
5, US
Jan 20, 2011 2:35 pm EST

u should have yelled at the waiter

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jbman88
5, US
Jan 14, 2011 3:23 pm EST

This was all your fault actually.

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10:54 pm EDT
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LongHorn Steakhouse rip off - charged twice

Around the first of September 2010 my two friends & I went out to eat at Longhorn Steakhouse in Charlotte, NC on Harris Blvd. & Mallard Creek. After eating my girlfriend & I went out to the car while my date paid. Since he was taking awhile I drove around to the front to see him standing there and he said his card was declined, so i went inside to pay. It was around $78 for the three of us so I gave the waiter $90, not a problem as my friend assured me he'd pay me back. Three days later he overdrafted his accouny by $270 and when he called to find out why he found out that he had in fact been charged for the meal! He never signed a slip but was still charged, as of now there has been no resolution! :( I have eaten there twice since with no problem, but I do not suggest getting the ribs, they were awful! (so was the salmon, but it's normally good..?)

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5:54 pm EST
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LongHorn Steakhouse 01/03/10 dinner

My friend and i visited there on Sunday for Dinner being the first time. I ordered Raspberry Tea & Fried Chicken Salad & he ordered a swiss Cheeseburger and fries & water. Our Table was dirty and the floor around the bar was very nasty tissue paper, trash from someone's shoe, peanut hulls all over the floor. My salad was brown and chicken was hard maybe from someone eles salad, tea tasted like water, and my friends burger was burnt & fries were hard. at $25.65 for dinner was ashame. Our Waitress was Ebony.
Times are to hard to throw away $25.65 anywhere
I WILL NOT EVER EAT HERE AGAIN.

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5:30 pm EST
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LongHorn Steakhouse scam artists

My husband and I went to Longhorm Steakhouse for the first time tonight. The food was wonderful and the prices were fine. However, when we got out bill, there was a charge of $50 for our 5 glasses of wine... That is outrageous! I'm sorry, but at $10 a GLASS of wine, we will not be returning. Is there an option to buy a bottle at a lesser price? What's the problem? Someone needs to rethink these prices...

We had to wait 20 minutes for our seats (which is totally acceptable to us). We sat tat the bar and each had a martini... The cost of the martinis was $5.50 a piece... that is an acceptable cost for a martini. Why $10 for one GLASS of wine?

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Olivia Douglas
, US
May 23, 2022 10:21 pm EDT

Please everyone should be careful and stop being fooled by all these brokers and account managers. I was scammed $200,000 of my investment capital, they kept on requesting for extra funds before withdrawal request can be accepted and processed, at the end I lost all my money, All efforts to reach out to their customer support desk was declined ,I found it very hard to move on . Luckily I came across a comment on a recovery website that recommended a funds recovery expert on binary/forex and bitcoin investment recovery, in the person of Mr Hernandez Murphy, and I contacted him immediately through his email address and explained my issues with my investment broker to him ,God so kind, him and his team worked relentlessly to recover my funds, and was able to build a case on the scam broker with the information I provided about my trading experience and my funds was refunded back to me within a week interval, I was able to get access to my funds with his help, I still can't believe how possible it is to get my invested capital back, including my bonus with the company. I know some people has been a victim of scam investment broker. I feel obligated to recommend him and his great funds recovery strategy, feel free to reach out to Mr Hernandez Murphy if you are having issues withdrawing your funds, via his email address: hernandezmurphy779@gmail.com and he will guide you on steps to take and get your invested capital including your bonus refunded back to you.

Goodluck

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imd
, US
Feb 11, 2010 12:38 am EST

You pick the wine you order. There are wines there as cheap as $5 a glass. Also, most of the wines are available by the bottle. The server isn't going to suggest a bottle when he or she will drive the bill up if you drink it by the glass. Servers are essentially salespeople who work on commission! (You don't think the 2.13 they make an hour pays the bills do you?) Just like in any other situation it is up to you to be a knowledgeable consumer and ask if a bottle is available. It will always be cheaper that way. I guarantee you'll find that to be true at any restaurant out there...don't blame Longhorn for your lack of knowledge.

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11:10 am EST
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LongHorn Steakhouse poor food & service

Me & 3 friends visited your restaurant in Pineville, NC on Saturday November 14, 2009 at 8:45pm. My meal was not good. The filet was dry and chewy. I didn't know that was possible. The steaks were very thin. The food just was not good. Also, our server was rushing us to leave! She asked twice if she could clear away dishes while we were still eating...literally chewing our food! Then offered us dessert while still eating. She even brought us the check while we were still eating our food. As we were leaving, I asked the hostess for a comment card. She said that she didn't have any. Isn't that a sign that something was wrong? Shouldn't she have inquired and even offered to get a manager? Our server was Lisa W. and our check #51058.

Read full review of LongHorn Steakhouse and 27 comments
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Brittany Ewing
, US
Mar 23, 2024 5:06 pm EDT

I traveled 10 pr 15 miles to order a steakhouse cheeseburger plate for lunch. The young lady told me they was out of hamburger buns until after 3 p.m. a waste of gas and appetite! Don't know why they couldn't have made a quick run to grocery store instead of letting a hungry customer leave unhappy and hungry. Make it make sense!

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Alisa Reese
Cincinnati, US
Apr 30, 2023 3:45 pm EDT

Every time I order from longhorn something is always missing out of my order it be very frustrating especially when u make it all the way home and notice it’s missing first time my mashed potatoes second time ordered got parm chicken and ribs ribs missing April 22 2023

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Jeanie Campbell
, US
Jan 28, 2023 7:24 am EST

Tough meat

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Ruquayyah Shelton
Tupelo, US
Jan 22, 2023 2:33 am EST

I placed a order which my check number is 15340 and on both of my orders or spinach dip my chips where so hard that i couldn’t even eat them I have been on hold at the store for the last 25 minutes i asked to speak to a manger and no one has come back to the phone.

This order was placed in Tupelo,Ms at 4:30 pm on January 13,2023

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Nina Keirm
Stone Mountain, US
Nov 12, 2022 1:11 pm EST
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It was 9:41 pm closing time I think they rushed my order I got a black steak

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lisa ferrantino
, US
Mar 10, 2020 10:53 pm EDT

ribs where pink and rubber steak was rare leaking blood asked for it med well hubby ate wings until i realized they where raw got sweats and diarrhea stomach cramps took his name and phone number stating Robert Volkert would call my hubby nobody called to follow up on his health after consuming raw chicken left dissatisfied and hungry.

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S.J.Estes
, US
Mar 10, 2020 9:01 pm EDT

Too much to write about!
Get this Long Horn Steakhouse Fixed!
Get Their Act Together - Terrible Business!
Short & True!
Do Something About It!
TOO MUCH TO WRITE ABOUT ALL THE PROBLEMS AT THIS FLORISSANT, MO LOCATION!
YOU'RE CORPORATE OFFICE - RESOLVE IT!

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Onyx1
, US
Feb 29, 2020 9:34 am EST
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I was called by someone saying I would recieve a 50 dollar gift card for the bad service I recieved an still nothing in my email. I find it impossible that I had waited a full 30 min past the time my food should have been bvb ready and it ccx was served in correct .

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Joseph Grasser
, US
Nov 18, 2019 1:34 am EST

The doing away with the lunch combos, no homemade chips or half sandwiches. The combos are especially liked by us senior citizens, we dont always like taking food home with us, we don't need extra meat or chicken on the sandwich. We liked the variety and value of the combo meals.

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ChrisR8
, US
Oct 29, 2019 10:02 am EDT
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Went to Longhorn Steakhouse tonight with another couple. In my house salad I found-no kidding- a pebble. Thank heavens I didn't bite down on it or I would have broken a tooth!

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+1 (407) 245-4000

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Most discussed LongHorn Steakhouse complaints

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