LongHorn Steakhouse reviews and complaints 1
View all 390 complaintsLongHorn Steakhouse - poor service
My family and I went to longhorn by the mills mall there were 4 adults two children. We were seated right away, the waitress took our order we waited half hour never got our salads had to ask if the salads were coming soon, waitress did not know that we were to get salads until she checked our order. Then we waited another 45 min we had to asks when our entrees were coming she said soon by this time there were several table that were seating other people way after we got there and they were getting there order finishing and leaving we still did not have our food. The waitress kept telling us that our food was coming. We were about ready to leave when the manager came over and ask us if everything was alright we told him what was happening he said he'll find out. It turned out that the waitress never placed our order. Finally a hour and a half later we got our food. The manager gave us 25% off the bill. This has happen to us twice poor service NEVER GOING BACK.
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For the past three times we dine out at Longhorn Steakhouse, all three times were bad, the Steaks were chewy not tender, eventhoug we ask for a medium steak. We will not be coming back to Longhorn Steakhouse again.
My family and I ate at the Lornhorn located at John's Creek in Georgia. The food was horrible (steak was dry, kids meal hotdog and fries were cold) and the adult meals looked smaller more then portions you receive on a kids meal menu. We will never eat at Lornhorn again! Never, Ever! Major disappointment!
The quality of Longhorn food has dramatically declined. As they continue to raise prices. For the price I now consider them a rip off. Terrible food at high prices. Not for me!
I'm sure that you do pay attention to the stated portion size when ordering. The top rated steak the Flo's Filet is only one ounce larger than the kids sirloin. The kids steaks tend to stay about the same size during cooking, however if you ordered your steak WELL DONE it is going to be dry and shrink.