Long John Silver's
reviews and complaints

I visited the Long John Silver Store # 31247 located at 2117 NW Topeka Boulevard, Topeka Ks. On 12/30/15 at 6:07 pm. Arriving at the drive thru there were no other cars in line. At the menu board they acknowledged I was there and the I waited 10 minutes prior to them taking my order. There was only three cars in the parking lot. Finally at 6:17 they took my order and I proceeded to the window and paid. Everything I ordered was basic items. Reg fish, Chicken planks, Fries etc. I waited until 6:49 over an half hour since ordering my food. I then proceeded to simply ask the attendant for my money back explaining that the wait was not acceptable. I did not ask for the food. I simply wanted my money. He refused. He said he called his manager and she refused. I kept my calm through most of the dialogue but lost it at one point and slipped and did drop the F bomb stating they would give me my F' ing money back ( My Bad ) but it was after a long and calm back and forth conversation on my behalf. Finally I lost it having to deal with the attitude of the employees. Acting surprised I was upset with the wait. I ended up going into the store getting my receipt signed by an employee and marking it that the food was not delivered. I did not have any more time to waste at this location. The other side of the story. I was getting the food for my family because my wife was at home sick. After receiving the food I was to then pick up my two Grandsons from the babysitter. I just acquired the two boys and am trying to work out a schedule for them. I will be charged by the babysitter an extra $25 for being late picking up the boys. After picking up the boys I then had to proceed to K-mart and get diapers and wipes. Something I planned to do prior to picking up the boys but could not unless I wanted the extra $25 to go up to $50. Then I proceeded to go to another fast food restaurant. Which by the way had me in and out in less than 5 minutes. Finally I get to head home a 45 minute drive. Once arriving I get to feed the boys, bath them and send them straight to bed to keep the schedule we are working on. I did not get to spend any time comforting two confused boys. The rest of the night I could not get the whole episode out of my head therefore it was not a good night.

I constantly have received text messages on my Smartphone offering LJS menu specials. I have taken advantage of those "deals" until recently the nearest LJS was closed. After receiving another "special" text, I went to the LJS store on West Colfax in Lakewood, Colorado, and showed the text to the manager on duty. She told me she would not honor my advertised purchase. She did not explain anything regarding her refusal to honor the deal. Although I have been a regular and devoted customer of LJS for years, I was left with a bad taste after trying to deal and reason with the lady at this restaurant. Unfortunately, this particular store is the nearest of only 3 remaining here in the Denver area. So, I guess you lose a good customer..

Customer service bad and that's the manger alexis store on 220 sparkman dr huntsville, al 35810. I try to get the information to contact upper management, staff would not tell me anything. Called back to get store number - Alexis the manager took phone off the hook for hours. Store is in trouble, so many places to eat you dont have to go some where the staff act like they do not want to wait on you, i waited 25minutes in the drive thur at the window before the manger open the widow and ask" what did you order", so disappointed in long john silver will not eat thier again, everyone i talk to i will tell them dont go !

Our local Long John Silvers is going from a franchise to a corporate owned facility so we have been told. Notices were placed a month ago to please be patient with them during the transition. Friday my brother stopped to get us dinner only to find that they are not serving the basic menu items that they had said they were going to be serving. He inquired and they told him that no more trucks would be making deliveries and that they only had baked fish in house. They weren't making hush puppies, fried fish or chicken, no shrimp. He left without purchasing anything from them at all. I feel that this is a shame that such a disservice is being done to the people in our town. It was bad enough that over a year ago their drive through was shut down because the microphones weren't working. We and so many others enjoyed dinner from long john silvers especially when we could get it without leaving our vehicle. Please fix this problem. This is in Clarksburg, WV.

7/2/2015 KFC/Long John Silver same restaurant (J625112, Portland TX) Fish was not fresh, Buffet not set up at 12:45 (lunch time), no forks, no condiments available. 10 minute wait before buffet ready. This store when opened started as a nice place to eat, Now it is dirty, disorganized and seems that manager is not interested in customer satisfaction. Very disappointed, was hoping that this store would continue to have pride. I loved Long John Silvers, not so much anymore. Please help this store, it is the only one close by.

For years I have had no issues with this restaurant. Butt today with new management or cook, I was served cold french fries, cold hush puppies, and refried crispy fish. An hour latter the taste of cold grease is still in my mouth. I don't mind waiting a few minutes for fresh hot food, but I despise cold food I wouldn't serve my dog.

Today is 4/14/2015

I stop at Long John Silver/KFC in League City Parkway at 2660 E.
I order my food at 4:38 p.m.
The lead on duty gave me greasy food...look like it was just sitting in dirty grease. So I ask her for some fresh food because this looks old. My food was done at 5:00 pm...I didn't check my food again I just knew it was right . I check my food while I was at the light it look l the same problem burnt, dark brown and full of grease. She said the meal was 11.89 but charge me 12.35 on my card, also my fish was half done. I was looking forward to enjoy my dinner ...where I from which is Galveston we do not have a Long John. I wish I could get money back or something. All that grease gave me a migraine.

I used to work for Long John Silvers store # 31462 and I have to stay that is was one of the most poorly ran stores I have ever seen. I was an assistant manager until a few days ago. My store manager would CONSTANTLY borrow money from the drawers, the change fund and even the deposits. We had roaches so bad if you moved something they would scatter! They also just got a new oil from outside our regular vendor and had to create a GIN number. It was NASTY! It was a palm oil I believe and it made the entire store smell like hamburgers. ALL of the battered food was cooked in it and it also tasted like hamburgers. So disgusting! We had so many leaks in our celling and had to put buckets in the lobby to catch all the water. I had also watched my store manager drop frozen food on the floor, pick it back up and cook it. She would date the food several days out from the discard date instead of throwing it away like you are supposed to. The cooks didn't shake the food properly and it was ALWAYS greasy, food wasn't discarded after the hold timer went off. I should had walked out WAY sooner than I did! I will NEVER EVER again work for Estes Enterprise (Long John Silvers) again. I would highly suggest that people stay away from the store located at 21st and Amidion located in Wichita Ks!