Complaint Rating:

Company information:
Londonderry Dodge
13333 Fort Rd NW
Edmonton, Alberta
Canada
Phone: 780- 473-6388
londonderrydodge.ca

I have never ever recived sevice like this in my life.
I had been talking to a sales rep on the phone to see if they had a vechical on the lot or if they could get one in for me to potentially buy. The rep said he would check it out further if i was interested in only purcahsing a vechial from them so I said ok. I gave them the description of what kinds of features, colors and what price i was looking at paying. He told me that he had located one and that he could have it shiped in so that I could come into the dealership to look at it. I called the next day to see if it wasa still there they told me the price would be 18, 700 for a nort model jeep patriot with cloth seats, A/C and automatis transmission. I was pleased to hear that so i said i would be in on the weekend and that i wanted to see the vechical before i saw it, he said ok. I called the next day to see if they could fax me some of the papers so i had an i dea of what kind of vechical i was gonna buy. He told me he was gonna call back cuz he had to talk to the finance manager. I never recieved another phone call. When i called to check up the day after the sales rep was gone and so was the finance manger. i was passed to another finance manger but no such luck i was passed to the business manger who did not pickup his phone. I was later told that the vecical I was told about had not been located and that it hadn't really been searced for completly. I decided i was gonna go look at what they had on the lot . I went there looked around a new sales rep approched me showed me some models, and decided to take a basic sport model patriot for a test drive, it had no A/C and vinal seats and standard transmission. we went in side to do some paper work. i aske them what the price was the told me 18, 465. I didn't belive that a basic model would cost pretty much the same price and a model that had more opptions. They later estimated that payments would be roughly 389/ month for 72 months. I thought to my self that too high to pay for a vechical that was advertised on their web page for 14, 695 a difference of just over 4000 dollars i told them this the finance manger brought in the business manger who made the payment slightly lower by 10 dollars tried to take of the disability on the warrenty. i told him that it would be a terrible move to take disability off the warrenty and told him that i was done with the sale and that I wanted my 500 dollar deposit back. He looked at me and said " well if this car costs too much for you maybe you should look at a cheaper vecical instead like a caliber!'' I was completly shocked at what he had said i was just trying to protect myself from over paying for a car. The finance manger came back into the room didn't look at me and started typing and changing things around not elling me whta he was doing to change the price. I kept saying no the every thing he said to they were not listening i almost gave in because they would not listen so i settled took a break from the room came back and told him that i wanted to think about it before i had a definate yes the finance manger replied" WHAT ARE YOU KIDDING ME!" I was shocked and asked that they return my deposit he asked for my credit card walked out the room and walked away lookinat me and said rudely "I'M REFUNDING THE DEPOSIT BACK ONTO YOUR CARD!" I was given a recipt that said correction but i have never ever been treated so terribly for asking questions and staning up for myself .