Poor customer service/no response
I have a Logitech V450 Nano Mouse. This is a wireless laser mouse with a nano receiver. The mouse has worked great until I wanted to remove the receiver from my laptop to use on another laptop. When I removed the receiver it fell apart. Now it is in three pieces.(Which is all there is) I put it back together, but it will not work.
I contacted Logitech Customer Service and requested a new receiver. Their web site states a response in 1 day. It has now been 3 days and 2 e-mails, and I have yet to receive a response.
Why pay the high price for Logitech products if they are not going to stand behind their products, or even respond when customers do have a problem.
No support for newly buy trackman mouse problem
I requested for a support at Logitech technical support website for my recently bought Trackman Marble mouse from Logitech. I just get back the auto response as shown below and no further feedback from Logitech until today. Logitech Resellers in Thailand also are hopeless and refused to provide any assitance for my problem by saying that they do not have enough knowledge about the product. I am stuck with it as I could not get the replacement or help from Logitech. Never ever buy anything from Logitech in the future.
Question Reference #[protected]
Summary: I am using a logitech marbel USB interface mouse (white color) with a KVM switch at my home long time ago (more than 4 years). I am using the USB to P...
Product Level 1: Mice
Product Level 2: Trackballs
Product Level 3: Trackman Marble
Date Created: 03/10/2010 11:24 PM
Last Updated: 03/10/2010 11:24 PM
Status: Unresolved
M/N: T-BC21
PID or S/N: LZ95267
P/N : [protected]
Operating System: Windows XP
Logitech Software: Not Applicable
Software Version: xx.x.x
Downloaded latest SW: No
Discussion Thread
Customer (Thet Lwin) 03/10/2010 11:24 PM
I am using a logitech marbel USB interface mouse (white color) with a KVM switch at my home long time ago (more than 4 years). I am using the USB to PS2 adapter to connect to my KVM swtch. Since the Clicks on my old mouse are not functioning properly because of its old age and I bought the new logitech marbel one same model (Grey color) as I have from a shop last Saturday.
I plug it into my KVM switch and tested. To my surprise it does not work. I plug it in directly to a USB port of a PC or a PS2 port of a PC using an adaptor I noticed it works fine. I could not figure it out why it happens. When I go back to the shop they said the mouse is not damaged and refuse to refund the money. I bought it to use with my KVM switch and now it is not working. What should I do. Please kindly advice.
Auto-Response 03/10/2010 11:24 PM
This is an autoresponse message. We have received your support request and will be responding soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rebate
Purchased a Logitech WebCam Pro 9000 on NewEgg in Dec-2009. Once the item arrived submitted a rebate (details below). The rebate form, NewEgg receipt, and UPC code was sent in one USPS envelope. The website shows missing receipt. My inquiries were ingored. I resubmitted the receipt again by USPS. No response, inquiries ignored again. This is obvious fraud...
Read full review of Logitech and 1 commentRidiculous no customer service
Customer (Eng Lim) 01/26/2010 10:58 AM Shame on Logitech again!!! I called today at 10:30AM West Coast US Time and talked to Rae from your Philippines office about my refund cheque again, which I have not received. She said she's going to escalate this matter to her boss. I told her that this is not the first time it has been escalated. No one at Logitech...
Read full review of Logitech and 3 commentsNo support windows 7
I bought a Logitech QuickCam Pro 5000 less than 2 years ago. The product is still being sold.
I upgraded my computer operating system to Windows 7. The QuickCam drivers and software would not install as it was blocked due to a compatiability issue.
I contacted Logitech and they will not support the verision of QuickCam Pro 5000 that I have but there is another version of the same product that might work.
Come on...Logitech should support a new product but they do not. I will not buy another Logitech product ever again as this is the 2nd time this has happened to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stop crying like a little baby. Go to a Walmart neat you and get a newer camera and get it over with.
Defective product
Recently I have purchased Wilife outdoor camera (command center 2.5) about 2 months back and it stopped working as of September 24 2009. I finally called Logitech support on November 2nd to resolve the issue after 3 hour call with Customer services person (Adam Irvin) it come to conclusion that Camera is defective and I really did not have good experience with type of services provided to me. Person was not knowledgable and extremly rood. After that when I was checking review of the product and experience about other people and I found out it is similar experience what I have.
Here I am attaching that website for your review.
http://reviews.logitech.com/7061/4327/reviews.htm
http://kalsey.com/2006/03/logitech_support_sucks/
At the end of call I ask Adam Irvin that if he can have his supervisor call me following day because I really like to discuss returning of this product as it is still under less than 30 days after reading other people experience I do not want to invest in product which west my time troubleshooting every week. I provided him 3 different time block of my availability and his answer was that his supervisor is so busy that he will call me when he will have time and in fact he never call me so finally called back yesterday and customer service rep have send me return label.
Again I have spend 2 hour installing product, 2 hour trouble shooting now another 1 hour de-installing and that will go on.
Please can some assure me that replacement I will get for my camera which will not have a problem if you they can not refunf then refund my money.
I wish I got some justice here..
I appriciate the help from Logitech managemene.
The complaint has been investigated and resolved to the customer’s satisfaction.
This customer was dealt with by Logitech and both parties came to an agreement
Mail in rebate not processed
To: Logitech Rebates, Dept # 114427, P.O. Box 540004, El Paso, TX 88554 RE: Enquiring about my mail in rebate for my rebate tracking number: [protected] On 11/28/2008 I had mailed my mail in Rebate form to Logitech Rebate Center with purchase receipt of Optical Mouse V320 and bar code from the Optical Mouse V320 box for the mail in rebate of $...
Read full review of LogitechUnprocessed rebate
i wrote a letter to dispute logitech decision to make my rebate invalid. The reason for making it invalid is: Missing original UPC. But what LOGITECH did not know is I xeroxed all the original documents, the original UPC, receipt and application for rebate that Office Depot gave to me when I bought the 2 LOGITECH Webcam. I wrote LOGITECH a letter of complaint regarding this. After 3 weeks that they received my letter of complaint, I again received a notice in my email and now it has a different reason for being INVALID. The reason this time is: We did not receive a rebate certificate with your request. I will again write a letter of complaint on this. I really do not know what the next reason this Company will tell me just not to process my rebate. This is just a $40 rebate but the thing here is that you follow all there instructions so they can process your rebate. But unfortunately I think this is just a scam and coming from a Company like LOGITECH is so frustrating.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same scenario -- notification that rebate is invalid because of missing UPC. I have copies of all the submitted material, but the rebate center has expressed that they will not accept the copies. This is not the first time I've encountered this rebate tactic so I will no longer be purchasing Logitech products in the future.
Fraud and scam
I purchased the Logitech security camera from my local Best Buy store. The package promised a simple install and good performance. The install did go fairly well and within a few minutes I was viewing the camera images on my personal computer.
The problems began about three days later. I went to review the recorded video on the PC and the command center application had crashed! No video had been recorded for more than 24 hours. I restarted the command center and checked it about four hours later and it had crashed again.
I tried taking the product back to Best Buy but they told me I had to contact the manufacturer because the product was being dropped by Best Buy. (I wonder why? -- not really, it doesn't work.) I tried contacting Logitech but was put on 'endless hold'.
My conclusion: stay away from this product. I would be interested in participating in a class action law suit against this company. It is deceptive and it does not support it customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having trouble with my outdoor camera purchased 6/08. I have called twice, emailed tech support once and yesterday I sent an email to Logitech Wilife at www.wilife.com/company/contact-us.aspx. I told them that if I did not hear from them by 3:35 pm ET with information about how to return the warranted item, I would be filing a complaint with the Better Business. 10 minutes later I received an email saying that the reference # was being forwarded to " Level 2". It also included the notation the " issue solved". I emailed back and said problem NOT SOLVED. It is 2:22 PM ET at this posting and I have not received a call nor email information. At 3:35PM I fully intend to submit a complaint to the BBB. If your problem has not been resolved, the address to write on the complaint is Logtech Wilife 132 E. 13065 South Suite 200 Draper, UT 84020
Scam and cheating
Purchased Pro-Fi Elite. Package says "Everything iPod". Unfortunately it does not charge my iPod Touch, my iPhone, or my Nano. So listening to music the battery goes dead. I spent well over 30 minutes waiting for customer service when I finally was connected to tech support. After 40 minutes more he agreed to send me another unit. That replacement never arrived. Each call I placed thereafter I get (mysteriously) disconnected.
Today, product defects are inevitable. Logitech warranty/Customer Service non-existent. This behavior is inexcusable, frustrating and a waste of time. Stay away from this company and it's inferior products.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst customer service I have EVER received. Not only was she inflexible, she did not even answer my questions and kept referring to her handbook... Needless to say, I will not be recommending these products to anyone i know.
It is my fault that I did not hold onto my receipt but I dont expect a product to break so quickly!
Thank you for contacting Logitech Customer Care. My name is Marissa and I am sorry for the delay in my response.
In line with your concern, as per Logitech limited hardware warranty, Logitech’s entire liability and your exclusive remedy for any breach of warranty shall be, at Logitech’s option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as Logitech may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Logitech may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
For reference purposes, this is your support reference number [protected].
Thank you for contacting Logitech Customer Care.
Best regards,
Marissa
Logitech Customer Care
Customer By Email ()06/05/2014 08:11 PM
To whom is reading this
You asked me if my product was fully addressed and if you read the correspondence between myself and your customer "care" rep, you will find that it is far from being resolved.
I do wish to raise this further so please direct me on how to do so.
I would also like to state that this customer service experience is one of the most atrocious experiences i have had (I have also worked in a similar environment in the past)
Regards
From:
support-ena@logitech.com
To:
Date: Wed, 4 Jun 2014 19:22:24 +1000
Subject: As per my original enquiry( i have moved flat and only recently found my product... [Incident:[protected]]
Auto-Response06/04/2014 07:22 PM
Hi
You have recently been in contact with our Customer Care department, and we would like to follow up and ask if your request was fully addressed.
If not, please feel free to respond to this email or call us. You can find our contact phone numbers on http://www.logitech.com/support.
Regards,
Logitech Customer Care Team
http://www.logitech.com/support
Response Via Email (Marissa)06/02/2014 07:14 PM
Dear
Thank you for contacting Logitech Customer Care. My name is Marissa and I am sorry for the delay in my response.
In line with your concern, Logitech based its products warranty from the date of purchase. Unfortunately Logitech does not accept bank statement as proof of purchase.
For reference purposes, this is your support reference number [protected].
Thank you for contacting Logitech Customer Care.
Best regards,
Marissa
Logitech Customer Care
Customer By Web Form ()05/26/2014 06:48 PM
Marissa,
If its taking 10 days to respond to my question, please could you answer my questions which I asked rather than not reading what i wrote. I have asked if you would accept a credit card statement highlighting the retailer the price etc?
You also completely avoided my questions and provided no concern for my case even though they were obvious frustrations for a customer. Im disappointed in the service I have received now. Can you supply a link to the customer feedback page please?
Regards
Response Via Email (Marissa)05/26/2014 06:43 PM
Dear
Thank you for contacting Logitech Customer Care. My name is Marissa and I am sorry for the delay in my response.
As per internal review, in order for us to process the warranty claim, we need a copy of the receipt.
Please check this link for Logitech limited hardware warranty: http://www.logitech.com/en-hk/footer/terms-of-use/&id=3101
For reference purposes, this is your support reference number [protected]. If you would like to follow up, please reply using this link: http://logitech-en-ap.custhelp.com/app/account/questions/detail/i_id/10332222/username/
If you have not set up an account yet, you can do so there.
If you are asked for a password and do not remember it, please use the "forgot username or password" under Log in to have a new password sent to you.
To access our FAQs, Support Community Forum, and product documentation, please visit http://www.logitech.com/support/.
NOTE: Once your incident is solved our system will send a quick Customer Satisfaction Survey to your email address to gather feedback about your experience with us. We encourage you to participate on the survey so we can continue to WOW our customers. It's a 0-10 rating, 10 being the highest basing on how we assisted you with the concern that you reported. A separate comment field is provided for your feedback and suggestions in order for us to improve our products and services.
Thank you for contacting Logitech Customer Care.
Best regards,
Marissa
Logitech Customer Care
Customer By Web Form ()05/16/2014 05:21 PMMarissa
I thank you for finally getting in touch with me.
I would like to check that if I manage to get a credit card statement confirming the purchase from that HMV if that would be sufficient?
Can I confirm that you will cover any extra travel costs for me to go back to the store or any costs that I incur to get proof of purchase?
The principle of the 2 year guarantee that was emblazoned on the box that I purchased your device in is the reason that I am chasing this up . I have no qualms about going out and buying another speaker but why should I be penalised for purchasing, what must be a substandard/defective, product and now being forced to go out of my way to prove that I bought it legitimately? Not only will I be hit financially but also it will take a fair amount of time to do this all because I bought an item from Logitech that has failed.
Could I also ask if you keep receipts of all your purchases over a year ago?
I am not angry or annoyed at you Marissa but very disappointed in how my case has been handled by Logitech. I understand you have protocol to follow and having worked in customer service dealing with enquiries before myself, I sympathise that your hands are tied. I can only commend you for following procedure but my only feedback would be the delay in time between the correspondence.
I would like my query escalated to a supervisor or I will take things further myself and I will if I dont get a satisfactory response.
Regards
Response Via Email (Marissa)05/16/2014 05:04 PM
Dear
Thank you for contacting Logitech Customer Care. Again my name is Marissa and I am sorry for the delay in my response.
In order for Logitech to provide the best service to you, a proof of purchase will be needed to validate when the product was purchased. If you purchased your product from an authorized online store or from a major retail store, you may contact them and they should be able to give you another copy of your receipt.
We apologize for any inconvenience that this issue might have caused you.
For reference purposes, this is your support reference number [protected]. If you would like to follow up, please reply using this link: http://logitech-en-ap.custhelp.com/app/account/questions/detail/i_id/10332222/username/
If you have not set up an account yet, you can do so there.
If you are asked for a password and do not remember it, please use the "forgot username or password" under Log in to have a new password sent to you.
To access our FAQs, Support Community Forum, and product documentation, please visit http://www.logitech.com/support/.
Thank you for contacting Logitech Customer Care.
Best regards,
Marissa
Logitech Customer Care
Customer By Web Form (05/04/2014 12:34 PM
Marissa
As it has been almost a year and a half since i have the product, i cannot find the receipt for this.
I can remember where i bought the product and i have all the original packaging and extras that came with it. The product was bought at HMV inside Telford Plaza, Kowloon Bay, Kowloon, Hong Kong. The price of the unit was $799 HK Dollars. The product codes have all been attached.
My contact address is:
My contact number is
I do not hold a home phone.
I look forward to your response.
Regards.
Response Via Email (Marissa)05/02/2014 01:15 PM
Dear
Thank you for contacting Logitech Customer Care. Again my name is Marissa and I apologize for the wait in receiving my response.
I apologize you're still encountering the same problem.
Since you've gone through the troubleshooting steps and it's still not working properly, it is now safe to say that your Logitech UE Mobile Boombox is defective.
Please provide the information below in order for us to validate the warranty of your device:
1. A screen shot of your receipt. Attach it in JPEG file.
Reminder: Please make sure that the following information are indicated / visible on the receipt:
-date of purchase
-order number
-name, address and contact details of the retailer
-name and unit price of the Logitech device
2. Your complete address:
3. Your contact numbers:
Home :
Mobile:
For reference purposes, this is your support reference number [protected]. If you would like to follow up, please reply using this link: http://logitech-en-ap.custhelp.com/app/account/questions/detail/i_id/10332222/username/
If you have not set up an account yet, you can do so there.
If you are asked for a password and do not remember it, please use the "forgot username or password" under Log in to have a new password sent to you.
To access our FAQs, Support Community Forum, and product documentation, please visit http://www.logitech.com/support/.
Thank you for contacting Logitech Customer Care.
Best regards,
Marissa
Logitech Customer Care
Question Reference #140416-000168Product Level 1: Tablet AccessoriesProduct Level 2: Speaker ComboProduct Level 3: UE Mobile BoomboxDate Created: 04/16/2014 01:13 AMLast Updated: 06/11/2014 03:00 PMStatus: Waiting for Customer
logitec woofer given with LG desktop in scheme went out of order after one month of purchase 1.e dated 2nd sept 2008. no action taken by the co for repair of defected piece
They don't support their products
I have purchased 3 sets of the Logitech Freepulse wireless earphones. Over time, they all wore out and split in the middle of the headband, making them useless. I kept all 3 pairs and sent them to Logitech a month ago with a letter asking for a free set. I know they got the package - they signed for it. I also know they haven’t responded - even with a "***". Calling them is beyond useless, they act like I am the only person this has happened to.
And don’t bother asking me why I kept buying a product proven to fail. I can’t answer it. Sometimes I'm not too bright.
The complaint has been investigated and resolved to the customer’s satisfaction.
Apparent coordinated criminal conspiracy!
Purchased a Logitech "Harmony 880" Remote Control in Feb. I filled out their form correctly, and included required receipt and original bar code from package, in order to claim their $30 rebate when purchased thru Amazon.com. Logitech now claims I did not fulfill terms by purchasing ANOTHER product. This was not a condition of the rebate as clearly shown...
Read full review of Logitech and 10 comments
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Logitech emailsinfosec@logitech.com100%Confidence score: 100%Supportbstarkie1@logitech.com94%Confidence score: 94%communication
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