Logan's Roadhouse
reviews and complaints

Called to get a menu faxed as the menu online did not have prices. The man who answered the phone said to look online, I told him there were no prices. His response was to come in to find out. I asked for a manager and was disconnected. I called back and asked for a manager Jim he apologized and stated he would speak to the employee but that the employee was new. I asked him to please FAX menu as I was buying lunch for 10 of my employees, he said he would. I waited a half hour, no menu. I called back and he stated he would re FAX and verified FAX #. Hour later, still no menu. Our FAX is working. Very poor customer service, will never purchase from there again and will tell everyone I know about the lousy service.

At first the food was out of this world always great, even the service is always friendly and these employees are bending over backwards to make their customers feel great. Well the service is still great but the food is horrible and I miss having a great steak and all the trimmings. I was at a point where I send my husband way on the other side of town only pick up my buttery steak, and this would be during the week and on the weekend. Wow now, I am so dissappointed in the food and my favorite Restaurant. This used to be the most romantic restaurant ever. I think that you guys change chef's way too many times and there are some cooks who just don't care how the food tastes and that is a shame. The Kitchen should be the representation of the entire Restaurant. Yes, the Kitchen makes the Restaurant. If you get bad food items, as a customer, you do not go any further because a customer's dissappointment carries a long way. My name is Petra Perez and my contact info is [protected], my email is [protected]@att.net Thank you for listening to my complaint.

I have, in the past been a frequent client of Logan's Roadhouse in Memphis, Spring Hill and Murfreesboro TN. I know they have no capability of producing a good "Pittsburgh" steak due to the grilling capabilities, however in most cases they try to, with pepper, make a pretty tasty steak. Recently, in Spring Hill I ordered a "Pittsburgh" logan's rib eye. The waiter came out with a 1/2"piece of steak that was barely brown on one side. I returned the steak giving them a chance to correct the problem. Sometime later he came out with the same steak overly well done. I was with a party of 8 and therefore elected to accept it, however did not eat a bite. This is to inform you that, in the future, I will no longer be a customer at Logan's Roadhouse. I put Logan's steaks in the same category with Ryan's, Olympic or similar"steak house"restaurants. I think a 1/2" piece of steak would be great for breakfast, but not for dinner.