Complaint Rating:

This company has got to be the worst company to deal with. The people that works there as a rep are rude, unprofessional, lazy to research and just have attitude. I recently encounter a problem with them where I sent my payment to their lockbox operation, two weeks later the payment was not posted to the accounts and when I called Homeq Servicing trying to figure out what happened to my payment, they tried to lecture me about the better system to use to make payments if I want my payment to make it there on time. They tried to make it sounds like I was lying although I had a cashier's check copy to prove how I sent my payment, they did not want to honor my copies, they did not want to research or get in contact with their Lockbox to find out whatever happened to the customer payment instead they threaten to foreclose my property if payment is not rec'd since it became a he say she say type of thing. I got the Bank of America involved since I purchased the check from them, had Bank of America checked to see if the check was ever cashed which was not. The nightname went on for days, then finally a rep decided to accept the copy of the checks for them to do research & would call me to let me know the outcome. Instead what Homeq Servicing did after two weeks of going back in forth finally posted the check to my accounts and never called me to this day to tell me that they had in fact rec'd the check. I am in the process of finding out what I can do about them.