Complaint Rating:

Company information:
Wella Fargo
California
United States

We are like most home owners. The company my lost his job when the company he work for 11 years went out of business. He then got another job and adter 2 months was laid off again. He then had to take a job making less money. In the meantime Wells Fargo informs us our mortgage payment is going to go up. I called the company and informed them we could not affford the payment and they informed me the steps that I needed to do for loan motifation. Let me tell you this is a big laugh on feb 27 2009 I sent them everthing they asked for. The next thing I recieved from them was a notice that they where going to raise my mortgage yet again. I called them again they said the information I sent was past 30 days old and I needed to resubmitt update paycheck stubs on 4/2/2009. I called them again today 4/23/2009 and they tell me it could take another 60 to 90 days for them to review my issues. This is an outrage I have a job that if my credit is determened bad I loss my job. I do not want to loss my house or job and as a tax payer that help bail this company out I feel riped off. I would never tell anyone to use this bank for anything not even to finance a dog house. They care nothing about the person making there payment by working there hardest. They only want to say people got loans by being dishonest. Let me know how you do that and while you are at it, how to get them to do what they promised the goverment the would.