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WaMu Complaints - loan care dept. won"t respond after one month, all forms were sent in. I RECIEVE 5 PHONE CALLS A DSay

Review all WaMu complaints

WaMu
Posted: 2008-09-25 by Donna Montalbano [send email]
loan care dept. won"t respond after one month, all forms were sent in. I RECIEVE 5 PHONE CALLS A DSay
Complaint Rating: 100 % with 2 votes
Company information:
wamu
east highland ave.
Atlantic Highlands, New Jersey
United States
Phone: 7324925438

I HAVE SEND WAMU THE INFO THEY REQUESTED OVER ONE MONTHAGO. I NEED HELP WITH A LOWER INTEREST RATE. WILL NOT RETURN MY CALLS. THEY CALL 4 TIMES A DAY STARTING AT 8;30 AM-9;30PM.
Comments United States Loans
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Comments

39 days ago by Susanne Alvarado [send email]
My husband and I are in the process of the Care Team Department looking over our loan we have on our rental property. I faxed 33 pages and mailed the hard copy on 10/16/2008 all of the information they required.

Please note that WaMu took our information over the phone on August 20, 2008. So this has been a long process. Our loan was assigned but the negotiatior has not done a plan for us. Currently, we have the property listed as a "short sale." I don't beleive that WaMu will have a plan to benefit us, so I have a feeling that our rental property will sell as a short sale or fall into foreclousre. At this point, the stress and time we have spent on the phone, we really don't give a damn.

My husband and I decided not to worry anymore. It's just not worth my health or stress.

Susanne
(California)

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