LivingSocial
reviews and complaints

Purchased two tickets for an Opera -- June 23rd 2013, The tempature was 88 degrees and we walked the hillside to get to the location to find the it was not airconditioned.We left. I in my late 60's with a heat condition was told by living socail that in Arizona that would not be so hot... and after consultation with his uppers was offered 10 deal buks for a &38 dollar venue--- i really felt disrespected and told him so -- he said take it or leave it

A Christmas present for 2 Hot Air balloon rides were purchased - this company is siting their pilot was hurt and now cannot provide the service the coupon was purchased for, Sara said they don't know when they will be able to offer this - but the coupon can be used next year if and when they start flying again. I had two leave several messages in trying to book this event and finally when I called back to back days to get them, this is the story I was told. Sara said I could contact livingsocial.com and they said a refund would be given if I did not want to try and wait. I contacted livingsocial.com but they said they will not give a refund. How can a company sell a service and then not refund your money if a service cannot be provided, that is very bad business practice. I am in an industry with hundreds of people I deal with on a monthly basis, I will ensure that everyone I speak to knows livingsocial is not handling business like a company should, and they should be ashamed. My next complaint will be the BBB. DO NOT PAY FOR COUPONS FOR A SERVICE YOU ARE GETTING LATER, JUST NOT WHAT IT SHOULD BE. CHECK OUT THE TERMS AND CONDITIONS YOU SIGN TOO - BEWARE!

I bought a voucher from Living Social for a chimnney cleaning. They came out and told me that since I live in a 2-story house it would be an extra $189. I told them no way, and I was going to seek a refund. I contacted Living Social and they contacted the cleaning company (Delanco Air) and said they would honor the coupon., I tried calling and e-mailing them for weeks to no avail and decided to seek a refund because I didn't want to deal with a company that didn't care about is customers. Living Social said my refund was outside of their 'refund policy' and refused to help me. I will NEVER use Dalanco Air or Living Social again.

I purchased 3 vouchers for the Sonesta Bayfront Hotel in Coconut Grove. The wording of the offer was misleading. Living Social charged my credit card for $592.20 instead of the $376.20 I was expecting.
I immediately contacted Living Social and was told they don't give refunds on some offers... and this was one of them.
So their mode of operation is to put out misleading offers and refuse a refund... even minutes after the transaction.
This is what is called a con.
My suggestion to everyone is... Beware of Living Social!

I used to be such a fan of this company. After joining about 2 years ago, I would just buy, buy, buy it must have been a couple hundred of vouchers over the past two years. I loved it - I was getting such a good deal on each item and back then when the merchant went out of business or didn't honor the deal, LivingSocial customer service was wonderful about helping to resolve or refunding the voucher. However, over the last 6 months (was it a change of management?) they have gone from a nice company to the WORST place you can buy a voucher from. Their customer service stinks - they use not common sense, they belittle and undermine you. They don't care about if you get screwed by the merchants or not - or if they voucher was totally fraudulent or not. Their attitude now is ALWAYS - touch luck. You lost your money, pal! They refuse to help. They TRULY SUCK! I have had several vouchers over the past six months that I lost my money to them on due to the merchants not honoring them, misrepresenting what was offered, going out of business or just not having what was purchased by the voucher. Every instance LivingSocial basically said "screw you"! After being with them so long and being such a loyal customer, you must know how horrified I felt. I have canceled all my subscriptions and no longer buy vouchers from them. Groupon is my savior - they are a _lot_ better.

Living Social is a total scam! We bought a room at the Denver Sheraton, advertised on Living Social for $119/night. We made the reservation, told them it was a living social deal, and were told everything was good to go. We paid attention to all the restrictions and black out dates, and literally planned our trip to Denver around the dates we could use this room. With 3 kids in tow, we arrived, had a great time and checked out. Just for fun, we checked our credit card the next day and realized we had been charged for the room AGAIN! Not only that, we were charged $272, the full price of the room! The hotel manager said we would have to contact Living Social, and Living Social said they would look into it. That was over a month ago! And the kicker is, the Sheraton was running a deal for $55 through Denver Tourism, so we actually paid $119+$272=$391 for a room we could've gotten for $55! Living Social is out to make a buck, not offer refunds for selling you erroneous deals.

Hello
i bought a present for my mother from a deal site livingsocial.com, it was a three piece swarovski jewellery set, the third party site was neverlandsales in which the jewellery was being sent from.
I have never received this item which i bought in October 20th 2012, it has still not arrived it £20.00 it was part of aChristmass present.
I first filed a complaint inNovemberr requesting where is my item, i have sent livingsocial.com about 20 emails many times there is no response or i get an email saying we are dealing with your case as fast as we can and then no more.
I have filed a dispute with paypal i thought they might help me, but i was too late it was past the 45 day limited i did not realise until it was too late that they would have helped me. I know its only £20.00 but thats not the point i have been robbed, well thats the way i feel, and am intent on trying to get my money back, but am at loose ends and cannot find anyone who will help me, please can you help me.
Each site is not responding to my emails i don, t no which way too turn am at my wits end, i just feel robbed.
i dont no what else i can say but just avoid them 2 sites. thank you take care

I bought a voucher, tried to redeem it, no response from the vendor despite multiple attempts and LivingSocial refuse to refund me despite not being able to point out in their T's & C's why they don't have to. Their "Customer Service Director" (Arti Morarji, apparently) doesn't even have a phone number or email address. Laughable. Don't use them.

Terrible customer service. My wife paid for a weekend at a bed and breakfast through Living social. When she contacted the B&B to make reservations, the owner said they were completely booked up through the dates in the original offer but they would honor the deal for a period almost a year from now (but won't book anything till then). My wife then tried to get a refund or credit from Living Social because the B&B was unable to complete the original contract. No help from Living Social and we are probably out the money at this point.

My wife promised to never buy anything else from Living Social and I promised to post our story to as many websites as I can find in the hopes that it will keep other people from making the mistake we did of doing business this this scam of a company.

I purchased 6 vouchers for Kazoo Lala at the dallas City Performance Hall on dec. 14th. When we arrived, we were told that Living social had oversold the event and they did not have our tickets. There was no manager and all the will call people kept telling us was it was not their fault. They took our name and said they would give it to Living Social. A week later, I still have not gotten my refundof $144.00 despite 3 phone calls and 4 emails, none of which have been returned by Living Social.
I contacte the City of dalla and they at least responded and eplained that they were simply renting the venu to the merchant who was Cirque Dallas, but they asked for a few days to see if they could help and would get back to me. Do not buy from Living Social!

LivingSocial is now promoting a duct cleaning scam in Chicago, IL. I bought a voucher through LivingSocial for "Cleaning of all air ducts, HVAC inspection, and dryer vent cleaning" for $69 on August 21, 2012. Today is November 14, 2012. Three canceled appointments later, they still haven't showed to perform the service. Twice, I was stood up, waiting at home for them to show up. The third time, I called the day before to confirm. Sure enough, they called me back, needing to reschedule. This is a scam. LivingSocial doesn't take responsibility for it, either. Had to hold for 25 minutes just to talk to a live person. My solution: I brought the scam to the attention of my bank, and they are going to reverse the charges. I hope Fresh Air Duct Services and LivingSocial go out of business--the sooner the better for consumers.

SPAMMERS! STAY AWAY FROM LIVING SOCIAL DEALS! Living Social Charged my credit card for $758 without my authorization for 2 packages (vouchers) for vacation to Mexico. Living Social is refusing to give me my money back and just advised me to dispute the charges with my Discover card. They have never replied to Discover regarding this dispute. This is typical FRAUD.!

Definitely do NOT buy any vacation packages. We recently purchase a trip to Mexico and could not get there due to Hurricane Sandy. La Guardia airport was under water and yet according to the folks in Mexico the livingsocial deal does not include trip insurance!

Initially we were to lose the $500 we spent through the "Living social" supposed deal. Originally it was $300 something, but when I called to book a room they were conveniently all filled up which required us to "Upgrade" for another $200. After all that, the hurricane hit and we were not supposed to get our money back. My husband INSISTED on speaking to a manager and we are now able to reschedule for only certain months coming up AND we have to pay an additional $200 to do so. So our 4 night stay has now turned into $700. Which really is no deal at all. It's actually cheaper and easier to use expedia where you have the flight and the hotel all in one and you have the option to select Trip insurance.

I have also used livingsocial for meal vouchers. You truly do get what you pay for. I believe living social only benefits the company or seller. Never the consumer. It's not worth it. Do yourself a favor and stay away.

I am writing from UAE, Dubai. I ordered philips home theatre system to my friends who is living in london. They sent me an order confirmeation e-mail. Ok it seems everything fine. But after order passed 18 days nobody has contacted me and didnt give a news or any info. So i wrote an e-mail to them 2 days ago. I didnt get any answer. After that i called them and i learned that MY ORDER HAS CANCELED WITHOUT MY KNOWLEDGE and PERMISSION. $#*! happens, i was waiting for the shipping news but they are telling me that order has canceled! And if i didnt call them im not going to learn my order is canceled.. Ok so after that i tried to log in to my livingsocial account, and then i tried all passwords i used in whole my life but it didnt logged in. So i tried to reset my password and it says ''There was a problem sending your password reset link: invalid email'' ? THEY ALSO deleted my account without my permission.. haha i will not use this lame company again. they can contact me and send me an order confirmation mail but their excuse is 'we cannot contact with you about the shipping so we canceled your order'. they are the worst deal company i have ever seen. groupon is much better than this.

I live in Italy and I was planning vacations in London. I bought a deal through living social UK for a dinner in one of those boats in the river Thames (City Cruises). It seemed to be a good deal, but when I tried to book, the telephone provided by the company was never answered. This was the same for more than 10 days. So, I sent an e-mail to book and after 3 days they replied that they were fully book for more than a month.
When a reached London, I went to city cruises to complain about the phone not answered and they told me that living social sold so many deals that they were to busy for that reason. I came back to Italy and sent an e-mail to city cruises saying all this. They agreed that it was their fault and they were willing to reimburse. However, living social said that under their policy you have 7 days to claim for reimbursement if you don't want the deal.
I explained to them that I was trying to book those days and even I sent them the e-mails exchanged and they said that they have nothing to do with it. If city cruises wants to reimburse they can give the money, but they don't have my money.
Living social sells an amount of deals that companies can not provide and then they take the money from you. It is a shame they do this kind of business.

Beware: Merchants are allowed to change the deal you purchase and Living Social will NOT do anything about it.

Here's my experience: I purchased an online Living Social deal for two lunch combinations at a local restaurant. A matter of weeks after I purchased the deal, I went to the restaurant to use the voucher. The restaurant was closed with a sign on the door that said they no longer serve lunch, and directed me to a different restaurant in a different part of the city that would honor the voucher. When I went to the other restaurant a few weeks later, they told me they would not honor the voucher. I then went back to the first restaurant and was told that they would give me the dollar value I purchased the voucher for toward food for dinner. In other words, I would receive no discount and have to buy a more expensive dinner instead of lunch.

I called Living Social, explained the situation and asked for a refund since the restaurant was no longer willing to honor the deal I purchased. I was told that I could not get a refund as it was past the refund period (even though the voucher had not yet expired). After asking for clarification, I was told that once the refund period has expired, any merchant can change give you a different deal than what you purchased and Living Social will not give you a refund unless the merchant has gone out of business.

Unfair and unethical policies such as this will surely keep me from using this website again.

I've been using LivingSocial for on-line deals. While the deals are fine, the claim that they will give you the deal for free when 3 others buy using your link is a scam. I've done this 5 times and each time they tell me that my friends didn't use my link. The last time, I clicked on my link myself from my friends computer and she purchased the deal. They have no record of it. They even have a canned response to this complaint saying that this is a complicated computer process that's not wrong. I have many friends and family members who I purchased LivingSocial deals from their links and they received nothing as well. This is a scam & I'm not using LivingSocial any longer.

Living Social allowed this small Bed and Breakfast to oversell vouchers. They claim that the fine print says "subject to availabilty". What they don't tell you is that there is no availability until after your voucher expires. The voucher is then only valid for face value and cannot be used for any promotions they may offer. You end up paying full price for a Bed & Breakfast you were only willing to try when discounted.