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Litton Loan Complaints - Scam and cheating

Review all Litton Loan complaints

Litton Loan

Posted: 2008-06-10 by Richard [send email]
Scam and cheating
Complaint Rating:  100 % with 2 votes
Company information:
Litton Loan
Po Box 47387
Houston, Texas
United States
www.littonloan.com

My problems and issues with Litton Loan servicing are more than than the space provided could ever allow. Litton Loan Servicing has shown to be the premier predatory lender in the country and I only wish I had an option to whom my original mortgage was sold to. Litton owns 80% of a loan my wife and I share. Our payment is now over 1200.00 monthly on an original amount of 687.09. 1200.00 for a 104000 loan is nothing short of predatory. I began speaking with Litton about a possible modification of our loan because we had never been late on the initial amount and were horribly misinformed about the details of our loan agreement, lesson learned. We found out that we had an adjustable rate mortgage of this fashion the month it was set to increase. Once we saw the increasing amount, we contacted Litton to inquire about options to ensure that the loan remained in good standing. In December of 2007 we faxed in all of the required documents to Litton Loan Service's 'Loss Mitigation Department' for review.

As of today, June 10th, 2008 we have not heard a resolution. In February we signed on to a repayment program and I believe because we have paid them 1200 a month, it's their plan to never consider the initial adjustment we were told about. When we faxed the information in, we were told that there is no one we could speak with, no one who could contact us, and not even someone who could verify receipt of the fax. Call after call to check has gone unconfirmed and the only information that we are given is that the modification is 'pending'. 7 months to review a document is extreme but what is more bizzare is that there isn't a way to speak with someone regarding your loan, your financial future or a way to possible resolve the matter. This experience has simply been a nightmare, we are paying to have someone rent our home right now to the tune of almost 300.00 a month. All of this has been explained to Litton Loan Servicing and those who are apparently sitting on the solution appear to be unreachable, ghosts or non existent.

I hope and pray that I someday receive a class action lawsuit regarding the likes of this predatory lending. I pray that someway the actions of this company are brought to the attention of those who see the negative impact Litton Loan Servicing is continually having on the economy as a whole.

To have predatory lending is one thing, to force someone to remain in a position that is predatory is worse in my opinion. When someone can't receive correspondence about something this vital to the lives of their families, well that's just downright criminal and unlawful.
Comments United States Mortgage Companies
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Comments

147 days ago by Mr. Lewis [send email]
I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.
98 days ago by Not Pedro [send email]
I live in Kentucky and have been waiting for my fax in regards to a loan mod. They claimed they sent it, but I had to call them again last night to make sure they were on top of things. Got the fax this morning ... for a couple in San Antonio Texas. Not only is this the wrong fax, but they sent me all of their loan information. Idiots.
96 days ago by Hot Yoga [send email]
Forwarded Message ----

To: llitton@litton.C-BASS.com; llitton@litton.C-BASS.com; jim.schneider@c-bass.com; resume@littonloan.com; public.information@oag.state.tx.us; greg.abbott@oag.state.tx.us; conferences@oag.state.tx.us; consumerinfo@azag.gov; mail@lchb.com
Cc: michael.whitfield@littonloan.com; steven.droddy@littonloan.com; akelley@litton.C-BASS.com; efolk@litton.C-BASS.com; michelle.croteau@thomson.com
Sent: Tuesday, August 26, 2008 10:53:54 AM
Subject: Complaint RE: Loan Modification- 2nd Certified Complaint


To: Larry Litton aka Larry Blake
c/o Litton Loan Servicing aka C-BASS
5373 West Alabama, Suite 600
Houston, Texas, 77056
U.S.A.

335 Madison Ave., 19th Fl.
New York, NY 10017
United States

Harris County Appraisal District
13013 Northwest Freeway
Houston, Texas 77040-6305


Office of the Attorney General
300 W. 15th Street
Austin, TX 78701

Attorney General Terry Goddard
Office of the Attorney General
1275 West Washington Street
Phoenix, AZ 85007


You are either part of the problem or part of the solution, and you sound like part of the problem.
The following letter are statements in order to increase awareness amongst Litton Loan, C-Bass and the average homeowner.

To: Larry James F. Schneider, Managing Director: C-Bass, Larry B. Litton Sr.President Litton,


llitton@litton.C-BASS.com (CEO)
efolk@litton.C-BASS.com (CFO)
akelley@litton.C-BASS.com (Senior VP)
steven.droddy@littonloan.com (mort retention mgr)
michael.whitfield@littonloan.com (loan retention mgr)


I am writing for help in my current situation. My original loan was transferred over to Litton loan servicing, after signing with Home123 about 3 years ago. Litton is also known as C-BASS, or Credit-Based Asset Servicing and Securitization. C-BASS, purchased and securitized credit-sensitive and nonperforming single-family residential mortgages, investing in whole loans, subordinated securities, and properties that were are on the verge of being foreclosed upon. I have kept close records and documented my experiences with names, dates and also comments. I also have actual voice recordings of the people I have spoke with in the retention department. For months I tried to make a payment arrangement with the man in charge of "my case" and I was denied every option. My mortgage has been raised from $1210.00 to almost $1600.00, I then called and wrote letters and found someone to actually help me. His name was Benny Hibler. I have to say he was very helpful and nurturing to my concerns. So, I go on thinking everything is fine, I continue with a loan modification program. The terms were that my loan payment is now at a fixed rate of 7.5%, up one full percent than I originally signed for years ago. And I was instructed to pay two payments to get the new loan started. Benny Hibler was assigned to my case and this letter is in no way directed at his mistake, but Litton never made me aware of the upcoming charges that would be tacked on to my loan balance. I have been paying good for 3 years, I also put down $25, 000.00 in order to avoid a second loan...now I find that my loan has had a $10, 000 charge on the end of it, with also a $3.000.00 charge for the paperwork to have my loan modified. So basically although I have been thinking I have been paying the loan down, but my payment as well as my balance of the loan have both gone up tremendously. Even after while originally signing I was promised by my loan officer that I could refinance in two years and cut my payment in half and not to worry that my payment was already so high. It was all a lie, I am unable to refinance the loan due to the depreciating market and other circumstances. After the loan modification went through, here I am thinking I am in a better position with my loan, while the entire time, I was basically paying $13, 000.00 to buy myself a few months. Only as the result of being paranoid that they would harass me into paying anyway. The letters, the phone calls, the automated messages every ten minutes, even numerous times when a rep of Litton hangs up on you after hours of being on hold, not to mention when certain charges have been placed on your account and reps cannot give you a straight answer of what the charges exactly are, but you just have to pay them to avoid the trauma and hell they will put you through if you don't.

As the economy keeps shooting down in order to accommodate the banks ever growing success, my condo has depreciated from $210, 000 to $68, 000 in a matter of a year. Which reflects a negative balance originally going from a positive equity position and excellent financial standpoint. I continue to make monthly payments to the escrow account, unexplainable charges, late charges every month, and statements that seems to tack on just a little more to my final balance instead of lowering the actual cost. What did C-BASS make down on paper last year...over five hundred million dollars...sounds to me like the recession isn't affecting everyone, yet helping banks to grow even further until the final takeover of the world...I guess it helps when you have outside associates and developers, whom after the foreclosure sale, contact Litton/C-Bass to buy the house for less than the foreclosure sale price and inflate the resale price to once again another victim. Litton was instrumental in setting up REO's, and also Litton Jr. sits on the board. I recently became aware by Gary Wait, that According to the "Master Policy" 30 days prior to the foreclosure, CBASS becomes an additional named insured on the policy. Thus assuring what ever the sale price is the insurance will make up the difference. But why is this? Are Litton Loan and CBASS "Double Dipping" here, selling the house at loss below the amount of the loan? Then recouping the difference on the insurance claim? Thus claiming a loss on the sale of the home, but having a complete "Made Whole" insurance policy that is paid to Litton Loan and CBASS? Why is Litton Loan and CBASS the only "NAMED INSUREDS" on the policy? Why not add the home owner? ITS CALLED INSURANCE FRAUD!

They claim the loss on the books from the sale of SOME homes, while pocketing TAX FREE money from the insurance claim! Just one of many observations of how Litton Loan and Larry Litton are committing fraud, and terrorism here in America every day!



It is rare for me these days to have a conversation with someone making them understand my sensitive situation and to look out for any type of "sub-prime" lenders, no matter HOW desperate they think they are. It is MORE LIKELY to find that you have re-financed yourself into a LESS attractive arrangement and will remain at the mercy of the mortgage investor aka "The Mob".








To sum it all up:


They have raised my payments after re modification on a fixed rate mortgage and have added almost $13, 000 in costs for this after 3 years of ownership and payments and also a down payment of $25, 000.00



My property has depreciated from $210, 000 to $68, 000.00 in 3 years of ownership and good payments.

I am now in a financial hardship with a payment that I could rent a house 3x the size of my own property for.



I am stuck in a fixed loan for the life to live in a property that is 990 square feet, built in 1973 for basically the rest of my working life.



Tell me Larry Litton aka "The Mob", what part of this situation is beneficial to me again? I am asking for another modification program that explains all costs incurred to my account PRIOR to the signing of your documents, and also a breakdown of all of the costs involved in my modification. As of right now, I am in the thought process of bankruptcy and feel that it may be a good time to rid myself of the mortgage fraud that was committed against me. I felt taken advantage of by your company prior to all of this, but now that I have sat down and documented the final stages of going through loan mod, I understand that once again I have been taken advantage of by your company.



I expect a letter explaining to me how your are going to make this right. My next step is sending you yet another hardship letter, followed by contact of ripoff report & BBB update and a call to my attorney and also a certified package of all of my logs and records kept. I will be contacting every news station attaching my letters and concerns of fraud on my account due to lack of explanation on your part. I want my loan modified correctly, I want the charges that just don't seem to fit refunded, I want my rate as well as payment lowered, and most of all I want to be in a financial standpoint that makes sense to NOT only YOU but myself included. If not, I will have no other choice than to submit my story to the court of law and also relieve myself of the outrageous loan that was so SOLD to me in such a premeditated and scandalous form.




On July 30, 2007, Judge Morrow issued a 56-page order granting Plaintiffs' Motion for Certification of a Nationwide RESPA Class. (Note: the Order is not a determination of the merits of case.) The Nationwide Class is defined as:

All persons (i) who presently own, or during the Class Period owned, property (including mobile homes) in the United States, (ii) who entered into a mortgage loan transaction which was then transferred or sold to Litton or for which the servicing rights were acquired by Litton Loan Servicing, LP or its predecessors, directly or indirectly, at any time between October 26, 2002, and the present, and (iii) who made timely payments to the transferor servicer and were charged late fees related to that payment within the first sixty (60) days of the loan transfer to Litton.


“No man who continues to add something to the material, intellectual and moral well-being of the place in which he lives is left long without proper reward. Honesty in business brings good karma."


Frustrated Loan Client

I can be contacted at hotcleanyoga@yahoo.com



------------------------------------------------------------------------------------------------------------------------
Previous Letter written to Litton in order to HELP my situation.

My letter to Litton:



To whom it may concern:


After months of frustration with your company as well as Titanium Solutions. I have finally decided to write this letter and send it to all departments of
your company. I am hoping that one person will take this matter seriously. I will also be sending this letter certified to you as well as faxing the information
to the department supposedly handling my case. I have been ignored. Not listened to. I have been trying to make a payment to your company for almost two months now. (FULL PAYMENT) of the past few months I have been unable to pay due to the constant problems of Litton telling me I cant make payments certain ways. I am trying to give you my hard earned money and you wont accept it. I have put all of my Loss Mitigation paper work on file with Titanium and when it came down to me making the payment they told me I wasn't making it to them I was making it to Litton. When I spoke with Daryl of Litton Loan, I explained my story about what had happened and the time wasting of trying to go through Titanium and how frustrated I was and just wanted to make a payment. Well Daryl told me he would get back with me and I called for three days straight trying to get through to him. When I finally had to have someone at your service email him he called me back with a "payment plan"...Apparently my mortgage has gone from a 6.5 - 8.9 in a matter of months and also his payment plan was my payment going from $1210.10 to up over $1600.00? I hardly believe this is a payment plan that someone who is trying to come to agreements with your company is to help? So when I asked him how this would help me he said, well have you discussed your situation with Titanium. I just about flipped out on him because for a half an hour I explained to him how I couldn't get through and get anything done with Titanium and how I wanted to get this handled through Litton. It was as if he didn't listen to anything I said and came back with some payment plan, that a person in foreclosure can hardly afford- and just expected me to deal with it. I am able to pay what is over due and I have been for almost a month now and I keep getting harassed, my house is now up for trustee sale and I have people banging on my door to try to purchase it. I recently had an appraisal done on the property and due to market conditions the 990 square foot 1973 condo is going for a little over $114, 000.00 The 1214 square foot unit just short-saled at around $52, 000.00 I believe. My loan is for the amount of $210, 000.00 in which I have put $25, 000.00 down and also have been paying only on interest to your company. It is amazing to me that you are going to raise my rate now to an 8.9 and continue to change my payments every 6 months. I am willing to pay you the amount that is overdue if we can come to some sort of agreement, and also if someone in your company WILL LET ME MAKE A PAYMENT!! I am begging you to let me give you money and I am being tossed from one part of your department, to a loan solutions company (Titanium) that sounds like it is being ran from someones home!
I want to give you money to pay my past payments. My notarized paperwork is on file with Titanium. I no longer want Daryl working on my account as he does not listen and is 100% unreasonable. I have asked to speak with corporate and they will never give me the number or transfer me to complain.

They will not return my phone calls and they even have hung up on me. They have also been rude. I have sent them a payment and they even sent my money back and said that it was not enough and that they do not take personal checks. They will not even take a bank transfer from my checking account. Every time I call I pay a ONE time fee of around $14.00. How am I supposed to recover and get you the money on a depreciated property if you wont accept it?
What was the point of sending all of this to Titanium when I finally got the payment it wasn't even a correct payment. She told me that the loan would be at 7.4% when I spoke to Litton it had went to 8.9%? I have a job and I can afford my payments if we can come to an agreement, but at this point with my property being worth around half of what I purchased it for and my payment on a 990 square foot OLD condo being $2000.00, tell me why I am not just going to walk away and go rent a larger condo down the street for $795.00? I'm trying here! I'm trying to pay you, I have the money I can make what I am past due on if you guys will work with me also. The amount of 3% which you will have to pay a realtor and also the money that will be lost on this condo in trustee sale or foreclosure will much exceed what you are trying to squeeze out of me. I am a hard working person, and this is why America is hurting so bad and banks are going under. Its people like me that if you would just try to hold up to your side and not try to scrape every last penny out of a poor single female who is trying
her dam nest to give you all of her money, we could see a huge change in everything if your customer service would actually listen and resolve our problems.

Its no mystery that all of our taxes go to pay the interest loaned from large banks. Give me a break here. Take my house out of trustee sale and let me at least try to hold up to my end of the bargain before you go and place this home for not even a third of whats its worth because your employees don't take the time and effort to help people PAY YOU. I will send ten copies of this letter to all of your departments until I get a response from someone who actually cares about the fact that I HAVE THE MONEY TO GIVE YOU and YOU WONT TAKE IT!

I had come out of my deep depression from being an unemployed Realtor, I have managed to get everything back on track and get the money to tend to my obligation and Litton put me right back into depression again with their total lack of cooperation. I am not able to refinance nor take out a home equity loan which was promised me from the time I have taken out this loan my payments are now $500.00 more than when I started. I used my entire inheritance from my dead grandmother to make the down payment. My property is now worth HALF of what it was. Can you imagine my frustration? Please I am practically begging you for help in this matter.

Litton constantly mails foreclosure notices and has sent my information to random people who wont stop contacting me. They have put my whole world on blast with the trustee sale. I have random men knocking on my door at all hours. I can be sure at any time Litton can claim we owe them extra money and if we cannot come up with the money while we dispute their claim we may lose our property. Its a threat that will only force YOU to lose money as none of this makes any sense on why its been so hard to resolve this with you!

Please help!

Worried and frustrated Litton Loan Client.
33 days ago by Cindy And Chad [send email]
Litton is a very very helpful company. You just have to know who to talk to. Dont talk to the customer service people who are rude and have no clue. You have to go above them. I have had a great experience with Litton. I have had my rate lowered 2% and have been given a 30 year fixed rate after doing a 2 year loan modification just a couple of months ago. They have been very very helpful in allowing us to keep our home. If you would like to know more and how we were able to get to a "higher power" feel free to ask. I will be more than happy to help you. No, I do not work for Litton, No, I do not work for a company who stops foreclosure. I am just an average person who lucked up in finding the right people to talk to. Americas Servicing Company...now those are the ones you should be reading about.
17 days ago by Edgar S Heitman [send email]
ATTN: MR. LINTON, CEO AND EMPLOYEES
SIR
I HAVE JUST SEEN A C-SPAN AND HEARD YOUR COMMENTS THAT YOU HAVE MADE.
AS A FORMER CUSTOMER I STAND UP TO PRAISE YOU AND YOUR EMPLOYEES FOR A JOB WELL DONE! IN 2005 I WAS IN DIRE STRAITS WITH MY MORTGAGE OWNED BY PHH IN LA LA LAND NJ I WITH A WIFE THAT CAME BACK PREGNANT FROM ANOTHER IN SAUDIA
WHERE SHE WAS STATIONED (USAF), ME TAKING CARE OF MY MOTHER AT HOME WHO HAD ALTIZMERS AND I WORKING FULL TIME--- PAYING COURT ORDERED CHILD SUPPORT PAYMENTS FOR A CHILD I KNEW WAS NOT MINE AND RECOVERING FROM MY FORTH HEART ATTACK
YOU GUYS PAID OFF PHH AND SERVICED MY LOAN WHICH WAS BOUGHT SHORTLY AFTER BY CHASE BANK WHEN MY MOTHER PASSED AWAY IN 2007 I WAS FACED WITH SELL OR FORECLOSURE, DURING THE TIME WITH CHASE I ALSO WAS PAYING OFF A 3 YEAR CHAPTER 13
OF WHICH WAS PAID IN FULL AND ON TIME!! THIS IS A TRUE STATEMENT I DID NOT MAKE ANYMONEY BUT WAS ABLE TO SELL MY HOME WAY BELOW MARKET BUT PAID IN FULL
MY DEBT TO CHASE AND YOU--- MY CREDIT REPORT!! WELL MADE MY BED GOT TO SLEEP IN IT

THANK YOU-- IF IT HAD NOT BEEN FOR YOUR COMPANY I WOULD BEEN HOMELESS WITH A FRAIL
89 YR OLD IN THE STREETS OF OMAHA NEBRASKA FOREVER GRATEFULL
17 days ago by Edgar S Heitman [send email]
SIR
PLEASE FORGIVE ME MR.LITTON I MISPELLED YOUR NAME SORRY SIR3

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