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The best jewelery store EVER! I was hesitant walking in, I had been scorned by every other jewelry store on the strip but walking in was different all on it's own.
They were warm, welcoming and no pressure.
I said "I am just looking, " defensively. They smiled and said "that's okay, take your time, look around, if you need me, my name is.."
I looked and I saw something I loved but didn't want to say anything in fear I was going to be pressured. The sales associate noticed me coming back to the item and said "here let me show you it, looks better out of the case and its fun to play, no pressure to buy." It was like she could sense that I was worried about my buying experience. I tried it on and loved it, but I wasn't ready to purchase. She then said I forgot to get your name. I gave it to her and that's when she said nice to meet you and again gave me her name.
She followed by using my name and educating me all about the piece I was looking at. She told me about the warranties, she told me about the buying options if I wanted to purchase it in the future. She also told me a list of sales events coming up that would save me even more money. I felt like I could trust her.
As I was about to leave she saw my engagement ring and offered to clean it for me. I was hesitant again, I was so used to going into other stores and them telling me somethings wrong to get a repair out of me. But she said I promise I will take good care of it. She scoped it. While she was cleaning I noticed over at a diamond case I could hear a diamond presentation going on with a young kid who looked scared to death. The sales associate was so warm and kind and really cared about the every detail that was going into this piece. She wanted to make sure it was perfect for the girl and that he knew even if he didn't go with that ring or even this store he had all the knowledge going out into the rest of the mall.
To my surprise, the sales associate came back with my ring with no issues. No tips needing to be re tipped, no loose stones. AND it looked like NEW. She buffed and polished it, steam cleaned it, and put it in the ultra bright and the ultra sonic. And she didn't charge me for it.
She gave me a card and ended with, "Anything you need, not just jewelry, if you have a question, someone said something in another jewelry store you don't understand give us a call. Let me be your jeweler."
The BEST Service I have EVER received.
Worst retail experience EVER. Where do I begin...On 8/19 my husband of one year decided to give me a ring upgrade, I was so excited because it was unexpected and I know he really loves me. Off to Littmans we go. We were eagerly greeted by a sales associate and I found this gorgeous 1 carat ring. It had to be sized and would take a week to complete. On 8/26, I bounce on over to the mall so excited to pick my ring up. The same sales rep was there; when I looked at the ring up close...one of the side diamonds was missing. WHAT? He tells me he's sorry, he doesn't know how that happened and will have it fixed, but now it won't be ready until 8/31. OK (My patience is being tried, but it's all good). On 8/29 I get a phone call from the same sales rep, he proceeds to tell me that it will be an extra day; so now your talking pick-up on 9/1. Today, go to pick up my ring and a new sales
Rep tells me they can't find it. ARE YOU KIDDING ME! Wait...it gets better. Since I only had a gift receipt and did not have my husbands charge card, I had to go home and get him to get a refund. Another sales rep says that's she wants me to be happy and that I should pick out another ring, FOR WHAT? If they lost my first ring, why the h*** would I get another one which would also have to be sized. I'm so distraught, they have taken what's was supposed to be a beautiful gesture of love and turn it into a nightmare. I will never set foot in there again and you shouldn't either. When my husband said we might check out Zales, the rep says, "they have bad reviews online". WOW! After they completely screwed up my experience, they have the nerve to diss their competitors. Classy
Cindy Miller regional manager was so rude! Necklace fell apart in my hand & she accused me of yelling at her staff. What a joke!
My fiancee bought a ring, value worth over 10, 000 dollars, THREE MONTHS ago. I had it resized twice, the most recently in August. I had not removed the ring off my finger since the day I got it. Two weeks ago, I was at work and a coworker realized my diamond had fallen out of the setting. I was frantic and hysterical and my coworkers helped me look through trash and rooms for two hours. My fiancee consoled me when I called- reminded me we had the lifetime loss and damage guarantee - which calmed me. We brought the ring in the next day, which then got sent to corporate office. We waited and after two weeks, they called us saying they would not reimburse any money, or replace the ring, because the damage was somehow "our fault." I work as a nurse. I had not removed the ring since the day I got it. Normal day to day wear and tear- of only a three month period. Isnt this thing supposed to last a life time? All my coworkers wear their rings every single day with no issue. Now we are in this battle with the corporate office, while they are playing the blame game with their customers, rather than staying true to their "guarantee." This is NOT a professional company, they do NOT have your best interest at heart, and I would think more than twice before getting involved with this horrendous company.
John russell zamora fraud 827 sw 8 st la medalla jewelry llc isis perez gordillo.
My boyfriend got me a beautiful 10k white gold with diamonds ring for our anniversary from Littman Jewelers. It was the first time he got anything like this, and my first piece from him too, first whole year together, and a special kind of gift for the occasion. He was so sweet about this and so excited to give me this. And I love it dearly.
Problem is, Littman Jewelers. They literally ruined the experience. I’ve never had a fine piece of jewelry from there before that actually would need caring as something like this would.
When I noticed the ring had a guard slapped on it, I asked why he hadn’t just gotten it sized before hand out of curiosity, since he knows my ring size. He told me he felt rushed out of the store. Unusual, but well, no big deal, since he also purchased the care plan for it, whatever it would need is covered. I figured I’d just go in and have it sized and would finally be able to wear it properly after.
I walk in the next day to have that addressed. I was a little anxious since I have never had a piece resized by them. First, whoever “assisted” me didn’t help me feel comfortable. As I made my answers nervously to her questions, she’d repeat what I said and just would look at me kind of condescendingly. Then as she was sizing my hand, writing down things on a service slip, right as we were finishing up that paperwork, another customer walked up behind me. She quickly grabbed my paperwork and swooped away with my ring and addressed the person behind me. Being very confused but figuring we must’ve been done because a new customer was being helped, I walked out. 10 minutes later I get a call asking “Now, what size did we say to make your ring?” … Are you kidding me? She didn’t write it down, rushed onto the next customer, and had to call me. After I was JUST in there, and also felt rushed out of the store as my boyfriend had when he went.
Okay, so it was off to be resized and a week later I get it back. Well, all fits well, looks well, I was excited, til the next day I noticed a diamond fell out. I was so upset. I went immediately back in the next day to have this addressed as well. Someone else took a look at it this time. A man this time, who was at least more helpful and generally more welcoming and actually answered questions I had. He took a look and said the diamond broke. I asked how and he said extreme heat or pressure could break them. So…. they resized the ring and must’ve not taken the diamonds out resulting in them becoming weak I gather is what happened. So, more paperwork, and off it went again to have a diamond placed back in.
A week goes by and I get a call that it is ready. I am nervous because this is my third time back now, I just want to wear the jewelry but there’s still some excitement because in the whole span of time of receiving this I had not worn it longer than literally 2 days. I walk in, only for them to say they didn’t have it. I said “how is it not here if I got a call that it was ready?!” And then after looking again, they had it under another name. My ring, under some other name. My 3rd time in this store, for 2 different things to be addressed, and they can’t even get my name right?! With something as serious as expensive jewelry, you’d think they’d be more organized. They simply don’t seem to care. I left with my ring and all seems well for now. I am still nervous something else can happen to it or something else might fall out or who knows what given my experience so far…
If they took their time and made me feel welcome and at ease in the store, if they took the diamonds out when resizing it, or at least checked the prongs and diamonds after the process or fixed it if they saw flaws while it was being sized, this would’ve been avoided, I would not be so disgruntled. Some day this will make a funny story of the first kind of gift like this from my boyfriend, but for now, worst jewelry experience of my life, and they overall made a very special occasion awkward and frustrating. My boyfriend will never go to this store again. I’ve read other reviews similar to mine before, just be aware of where you are going or if anything feels odd about a place, maybe consider elsewhere.