Complaint Rating:

Company information:
Little Tikes
Connecticut
United States
www.littletikes.com

We purchased a Little Tikes 12 ft x 36 in pool with a zip-tight cover in May of 2008. It was not long before we realized the filter needed replacing. We called the 800 number to ask about what filter type was needed and to our amazement no one from the Little Tikes company knew. I took my own measurements of the filter it came with and found a match on ebay. I purchased a case and the day they arrived we went to change the filter, come to find out the measurements were right but the inner ring was much smaller than that of the filter that came with the pool. So I called Little Tikes 800 number again, the time the company gave me a filter number (filbur FC-3710) and a website to purchase the filters from (shepnell.com). I then went to the website and purchased 4 of these filters at about $7 a piece. About a week later our filters arrived, except this time the filters were twice the size of the pool pump. I then double checked that I hadn't made a mistake and also checked to be sure the company (shepnell.com) had not made any mistakes. There were no mistakes on my end or shepnells end- the mistake was made by the Little Tikes company, they gave me the wrong filter number. I then took my filter cartridge and the pool pump to a local pool supply store, not only did they not know what filter type it was but they also informed me that the pump was not the correct size for the pool. I then called Little Tikes 800 number again to inform them that not only did they give me the wrong filter number but I also informed them about the pump size and what I was told by the pool supply company (by the way the supply company I went to is one that Little tikes asked me to go to). This time I spoke with a supervisor who was very friendly and told me to gather my information and my receipts from filter purchases and send them to their corporate office via e-mail. I did this immediately. I was told I would be reimbursed for my filter purchases and that someone would from corporate would contact me soon. I still have yet to be contacted by anyone from corporate. I have made several phone calls to the 800 number asking about the matter and have been told the same thing every time- that I am just waiting for corporate to contact me. This has now been going on all summer and no one has contacted me. The filter is falling apart from the chlorine use and the pump is not cleaning the pool efficiently. I do not recommend buying a Little Tikes pool until there is valid information out there that all the issues they have had are fixed. We are very upset about this matter and there has been no resolution. I am now asking the company for a full refund of the pool purchase, we will see where this takes us. It is now mid August and if I someone does not contact me soon I am making a complaint with the BBB.