Complaint Rating:

Company information:
Linens N Things
W. Happy Valley Road
Phoenix, Arizona
United States
Phone: 623-581-5266

On 12-31-07 a Linens N Things promotional flier was distributed inside the Arizona Republic. An ad in the flier stated a Dyson Animal vacuum cleaner was $549.99 with a 20% discount AND a $50.00 GIFT CARD. I went that very day to purchase this vacuum and was told they had none... nor did they have any prior to the ad. The other stores did not have any either. I would have to order it over the internet. The sales lady, Heather, was nice and helped me order it on the computer right in the store. I asked her how I get the Gift Card and she said once the vacuum was delivered to my house Linens N Things would send the Gift Card.

This was not true. I have contacted Linens N Things corporate office as well as the local retail store. Now I am told it's a rebate. I still have the original flier and it is clear it is a FREE GIFT CARD. There is no mention of having to apply or send anything away, such as with a rebate.

I was told last Tuesday, Jan. 15, that Chris (assistant manager) would mail a 'rebate' form to me. When I did not get that by Friday I called and spoke to the manager, Terry. Terry told me Chris had been unable to mail me the 'rebate' form but that Terry would mail be one. Now, since it is a 'rebate' rather than a gift card, Terry told me I have until Feb. 7th to have all the necessary paperwork sent in.

I will never do business with Linens N Things. I will be contacting the Arizona Attorney Generals Office on Monday.