Lincare Holdings
reviews and complaints

My portable oxygen machine stopped working on Monday 1/30. I immediately contacted Lincare and asked to return it and get tanks. I was told they would check into it. They could not get to me until Thursday 2/2. I called again on Wednesday 2/1 and was told I wasn't on the list for a delivery on 2/2, but they would see what they could do. I offered to pick up the supplies in my own car and was told no. Thus, I can't leave my home. I missed work, therapy, and normal grocery shopping that I do for my family. I don't understand how this is allowed. I want to call the tv stations and tell everyone what kind of service LIncare provides. I am disgusted with the lack of respect the company has for the patients.

Two years ago my wife was fitted for a full face CPAP mask. The Lincare agent came to our home with a small and a large size. Neither one fit properly. The agent claimed that the manufacturer does not make a medium size mask. So, for two years my wife has been using items to block the escape of oxygen from her mask. We've called Lincare several times concerning this issue and each time they claim the manufacturer does not make a medium size mask.
Due to poor service from Lincare, we just started using another company. Surprise, the same face mask manufacturer DOES make a medium sized mask. For two years, Lincare has been lying to us.
This is a terrible company. They are very unethical. We have friends who also have many problems with them. We do not recommend Lincare ... period.

I have a machine though Lincare to test my INR. I have called 4 times in 4 weeks to order TEST STRIPS so I can test my blood and send my results in, and 4 times they say they are sending them right out to me and FOUR times they have lied to me, I still have not received test strips! This could be a matter of life and death for me as I could bleed to death if my blood is too thin or I could get more blood clots that could take my life if my blood is too thick. I don't know how you can give the machine to my yet not send me the STRIPS so I can test my blood. Very unprofessional company and with ALL the negative reviews I am quite shocked your still in business!

Richard Patterson
New Market, Tn

My brand new CPAP machine (June 2016) was not working, your company picked it up, 5 days later they delivered an old (wrapped in plastic) machine & lied telling me it was new, anyone with a working brain knows it was old) I called a week later when I began receiving emails telling me I was not using it, I called and they rudely told me they had not yet put the serial no. in as yet but would do so as soon as they could.
Adding to this, the damn new/old one is also not working properly. I called twice, explained the problems, they said they would get back to me, you guessed it, they haven't bothered to. Pressure not where it should be & it does not shut off when I disconnect the tube to go to the restroom.

I want a brand new (from the factory like my new one) delivered to my home.

I've been trying to reach your billing department to let them know that my Insurance Carrier has changed. I been waiting on hold 4 times for over 1/2 hour, each time, and never gotten through. Obviously customer service is a low priority. Should they want to have this information, please have them contact me at [protected] or [protected]@centurylink.net.
Reed Banet(570-5754)

I became a patient of Lincare (having transferred from American Home Patient) in September of 2016. I received monthly CPAP supplies, and the supplies stopped coming to me in the mail around December, 2016. I have spoken with Lincare over the phone many times this week trying to set this straight. Today I discovered in a phone conversation with Lincare (Harahan, LA, [protected]) that my name...Judy C. Stutzenbecker or Judy Carol Stutzenbecker is not in the Lincare system. I have no documents at home to prove, as Lincare never sent an invoice with the supplies.
As of now, I am trying to get the proper documents necessary to get back into the Lincare system and am waiting on my doctor to send the necessary documents.
However, even if I am put back into the system, this sudden halt of my CPAP equipment might happen again as mysteriously as it did the first time. I welcome your help in this matter. You can email me at jcarol.[protected]@hotmail.com

This company is horrible! I have spent over 2 hours trying to accomplish to correct their incorrect billing. I was transferred to 3 different people and remained on hold for 45 minutes. I drove to the Chandler, Arizona office to try to get the billing resolved. When I walked into the office and saw the mess of paper work on the secretary's desk I was appalled. There was no organization She gave me the name of Carl Francis as a contact but when I called and waited on hold again for another 30 minutes and finally got through I was told he no longer worked there. Finally I was told by Taja that the manager would call me back within 5 minutes. She never called back as promised. How does a business operate like this and stay in business?

Tient - desurara kay beam, tyler, texas 75701
My wife is legally blind, and I am her caretaker. We are both on disability/medicare.
Lincare has been deficient in handling her account and we are reaching our upper limit of patience. First we were told that based on desurara's income, her copay would be practically $0. We were not told of any assistance available. Then after several months and by our own inquiry we unveiled your copay assist, applied for it and was told if approved it would be retroactive (Teresea). Lincare only allowed a 40% assist and still will not talk with us about the bill and applying the assistance. We tried calling i-care and have heard nothing. Her latest order for supplies have not arrived. What is going on here and why such disregard for desurara and such total disregard for her as a client? I will not allow this to continue without resolution. I feel that she is being treated poorly and I will get resolution for her sake. Please contact me asap via email @ [protected]@yahoo.com.
Sincerely, philip n. Beam sr.

This situation started last September after calling the office in Willowbrook, Illinois regarding a c-pap mask that I wanted to purchase. I was told that I could come in for a fitting and that they had two masks that I would be able to try on. When I got there, they didn't end up having the one mask (the Amara View) but they would be able to order it for me and it would take about two and a half weeks to get and they would send it to my house. Well it never arrived and I tried on three separate occasions to call and inquire about it. I never heard from anyone regarding this issue and I finally gave up and called the headquarters in Clearwater Florida. I had to order a different mask only due to the fact that I wasn't sure as to the right size that I needed. I was in desperate need of getting this mask as I was way overdue with my supplies at this point. Well the next day I finally received a call from the Willowbrook office and was told that I should call back and tell them that I needed to return the mask that I had ordered the day before and reorder the one that I wanted in the first place. I did do this and I spoke to a very nice customer service representative and was told that I would have to get return postage from them in order to return the mask and they would send it out right away along with the new mask that I had originally wanted. Well it has been nine days since then and I haven't received anything in the mail except the mask that I have to return. I was told that I only had a certain amount of time to return it and I was therefore concerned. I ended up calling the Clearwater Florida office to inquire about the problem and was unfortunate enough to be connected to the most condescending and ignorant woman that I have ever encountered. When I tried to explain my dilemma I was told in no uncertain terms that she was not going to debate with me until 8:00 c'clock tonight about the problem. She told me that I would have to wait two and a half weeks for the return postage and that was all there was to it. She berated me as to whether or not I realized that there were after all the holidays that had just passed and that was that. I tried to explain that this has been going on since September and she basically said it was not her problem. I think that she has no respect for anyone and I don't see where she has any reason to be put in a position as this with the attitude that she had with me. I was just trying to get information as to when I would receive my proper return postage that I needed. I debated as to whether or not find another c-pap provider as I was having so much trouble and regarding the attitude of this extremely rude woman I am seriously considering this. This will be my last time putting up with such disrespect from the Lincare company. By the way, the customer service representatives name is: B. Ferguson. That is if she in fact gave me her real name. She is from the Clearwater Florida office. I did speak to Debi from the Willowbrook office previously and she was very helpful. I just can't tell you enough how disappointed I am with your service. The attitude of this woman was just astounding. She has a serious problem.

I went online to set up reoccurring payments. There isn't a way to set up partial payments over a period of time--only to set up a "reoccurring" payment to pay the whole bill, OR a single, one-time payment for a partial payment. Is this a computer/programmer programmer problem in setting up the page, or are they just making it difficult. I wouldn't be making this complaint if I could find a Customer Service contact on their webpage. I'm paying off this bill and taking my business elsewhere.

Previously I was on a "charity" account. They asked me to reapply, which I did. I didn't hear back from them. When I called, I was told that since I hadn't heard from them, to assume I was still on the "charity" basis. Nope. I wasn't. And they charged me almost $200 for my items. If I had known I was not on the "charity" basis, I would have shopped around for competitive prices. I got a lot of runaround, and finally did get a response, taking me from 100% coverage to 30%. A woman at the call center told me they had taken EVERYONE off the "charity" list and didn't approve anyone for present assistance.

Too bad these folks can't do an honest business. From the looks of all the complaints, this is a regular mode of operation for them.

My client nbr is 588-3750. The resolution I desire is to not have to pay the $200 they conned me into purchasing thinking I was still on the charity system, and also to fix their payment webpage so a person can set up an automatic payment system and not worry about missing a payment.

Been with this company almost 2 yrs. Cutting the off soon. Still shocked to pay $50.00 + a month for a small machine and plastic. Did you know for that price you can get buy your own. Also don't order meds as I did don't need to use it that much my doctor is fine with that. They do call me ever 3 weeks until I answer. Today they left a message saying you better reorder now and use 4 times a day. How sad it will be when I order one more set, call them to get their machine and say good bye. Awful company look for a different one.

My customer number is 996-8818

I rented a nebulizer back in March, at the time I could have purchased it or rented it. I was told at the time of pick up that if I ended up keeping the machine, I would just be charged as much as the machine cost. The amount given for the machine was $50.73. Since that time, I have made payments to the tune of $90.32. I called customer care before and they told me that I had to pay an additional $10.00 since it was charged to my insurance. (My insurance has paid nothing on this claim.) I called again today and they told me now that I have to pay for the device for 13 months, minimum. I was not told this when I picked it up, I would have taken it right back. I would like my billing stopped and my credit not compromised.

This company are nothing short of horrible. I have been billed dishonestly, when I call with questions they lie, and are a total nightmare! I have been battling billing for several months and the are not truthful at all. My blue cross health insurer advocate gave up on them, on my behalf because they are so dishonest. They Tell you one thing in one phone call, and do not follow through and tell you a different story in follow up calls!
Do not use this company

My first visit to Lincare here in Natomas, Sacramento branch was very upsetting and inappropriate remarks, comments made by the employee.
First of all the branch didn't seem to be in sync with what my doctor have ordered. Secondly I was confronted by the employee as having "an attitude problem". Regardless of my attitude ( not saying I behaved inappropriately) . I wasn't there to be judged or harassed with my attitude. I was there to be fitted and setup with the equipment. Also the employee had stated that my doctor doesn't know what he is doing and that the settings were not possible as requested by my doctor. Is that suppose to be my issue? I have sent message to my doctor about picking another supplier.

I have been on the phone with your customer service department for approximately 2 hours today on hold for about a third of that time. Very upset that i was refused when asked to speak with the office manager after the third call. They refused to connect me with the regional billing office or give me a phone number so i could contact tuen myself. The customer service representative i spoke with on my second call give me a number for the regional billing office but the number they give me was for governor insurance. Totally unacceptable! the information that i still question at this point is "has my insurance company been invoiced for the entire purchase of the cpap equipment?" this must be done before the end of this fiscal year!
if in the future i would have replace my equipment and have to deal with these individuals i would not choose lincare again.

I have been using Lincare for my CPAP supplies for about 18 months. The supply warehouse in Florida has been great. They will give me as much information as possible, look up the status of my resupply order and do everything possible to help.

I have never dealt with a business like the Tyler, TX office. They have never submitted the required paperwork on time. My insurance company has approved every request sent from the Tyler office in a timely manner but they still do not complete the order. Currently, I am two months behind on my resupply order and the Tyler CPAP office will not even return a phone call. I started trying to resolve the issue for the failure to receive my November resupplies on 7 December. Today is November 19 and we still have not received approval from Tyler. I have been told that I would receive a call back the same day after the clerk received billing approval but no callback. The next day when I tried to find the status, I was told there was no one in the office with authorization to look up my account (it was 2:00 PM on a Thursday. I asked to speak to the manager, but was told he could not take my call but she would give him the message to call me back. No return call. I called back and was told my rep was at lunch and she would call me when she returned. No call back.

I finally went back to my Doctors office today and tried to get them to help me resolve the issue. They confirmed the clerk on the phone said they have not called me back but told her that it was still pending billing approval (the same thing they have told me for over two weeks.

I am shocked that there is no concern for customer service or the patient. I will go to the office on Wednesday if I have not received a response.

I am on disability. I was on United Health Care (Cobra) until 7/1/2016. Then My mortgage company decided to change to Anthem, I was still on Cobra until it ended at 10/31/16. I went on Anthem, Obamare for the past two months.

If you look you my customer id #880-0689. Pamela K. Smith. I have to call into Lincare every month since July 1, 2016 change of insurance. The billing department in Fort Wayne, IN was great, then I was told by your staff, that headquarters was moved to Florida and the people weren't really trained.

I have, Heart failure, systemic Scholderma, asthma, emphysema, Alpha 1 anti trypsin, sleep apena, HPV and CVID. I have been upset with the billing department for almost 5.5 months. I don't understand as the patient why the billing department can't get it right. I am attaching the EOB. For November and December 2016.

I have requested at least 10 times that speak with a supervisor and the clerk always says, I will email them and let them know.

Attachments:
-Lincare Statement previous balance and current balance showing I owe $195.00. Dates of service 11/06/16 and 12/06/16.

The EOB shows $35.00, I am not paying anything until Lincare makes the appropriate adjustments.

Hopefully, since this is an error on Lincare's part you will NOT be turning me over to collection, otherwise I will interpet this as an act of discrimination.

If you have any questions,
Pamela K. Smith
1524 Colfax Ct.
Fort Wayne, IN 46815
[protected]

I need your mailing address or email address so I can go to the local pak mail and mail this asap.

My mother has had sleep apnea for five years or more and had been waking up during the night catching her breath, so her pulmonary doctor sent her for another sleep study test on August 15th. After her study, her pressure needed to be turned up. Her doctors office contacted the Louisville, KY office for a Sims card. My mother contacted them to no avail. Then out of the blue, they told her, she needed to deal with the Elizabethtown, Ky office, so my mom contacted her doctors office gave them the info which they forwarded everything, however, same thing, nothing but lies! I finally got involved and spoke to Dustin the head person at the Louisville office NOTHING BUT LIES! Last message I received from him which I still have on my phone is that he personally mailed the card on 12/8 and still nothing. I want the truth. I hate a liar and my mother is 74 and on continous oxygen and disabled! This company is ridiculous! I want results !

Every time I call Lincare, I get a different response, you'd figure one of those would be accurate. You'd be figuring wrong.
For several weeks now I've been trying to get this company to provide me with portable oxygen. I have oxygen when I sleep and was recently written a prescription for 24/7 oxygen use. This company repeatedly states that my doctors have not provided them with the correct information for them to bill Medicare. I have had testing done now with 3 different doctors, at 3 different locations. When I called them on 12/12/16 I was told to use the large tanks, and pull them around if I wanted to leave my house. I need a heart transplant, I'm not pulling or pushing anything. During that call I was also told that the delivery driver would drop off additional tanks for me on 12/14/16, since I only have one tank. It's now 5:16pm and I haven't heard from anyone regarding dropping off more tanks.
Today I called again; a Lincare rep. told me that a Lincare nurse would come out to my home to do the last piece of testing that is needed...this is the first time I have been told this. A Lincare office is less then 15 minutes from my home, we are located in the same city. We've even had to go there to pick up needed supplies because they couldn't deliver them and they wanted to ship them to me (seriously?).
Resolution: I would like to get the correct answer from the correct person, someone that has the power to make things happen. I'd like to hear from their "nurse" regarding this testing. Ultimately, I'd like portable oxygen so that I can do some Christmas things, outside of my home. 11 days till Christmas...

This was my first encounter with an inappropriate billing on line service. I was recommended by my physicians Nurse to use Lincare for my oxygen needs. I am 76 years old and have COPD/Emphysema.

The order was set up on Oct 27, 2916; Two gentlemen came to my home, and brought the equipment. I gave them a check for $23.95 which they said would be for 10/276 to 11/27.

On Nov 3, I received a pre printed not signed letter from a Daniel K account representative. I laity a message on 11/7 ; 11/10 and ll/ll asked to speak with Daniel K each time and was told he was unavailable; also left messages on 11/14; 11/31 With the same unresponsiveness. Left msgs with Linmda; jalissa; and tiffany. Always with the promise of a return call and which I never got. Made one more call on Dec ember 5th. By this time my check had not been cashed.Then;
A Statement arrived and was dated 11/1 for items delivered on 10/27; Then a statement dated 11/28 showing a balance of 49.39; Then on Dec 02
a letter stating I owe 49.30 with a past due amount of 24.65. Signed my "Mary" customer pay department.

I have reported this to my Credit Union, and have started to charge their billing office with Fraud. This is absolutely the worse company ever. As far as I can see as the only resolution to this problem is to take away their business license and compensate every person that has had basically the same issues monetarily .