Limoges Jewelry reviews and complaints 26
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customer service order ring refund email shipped company shipping jewelry account class ring stone christmas response business money received website credit billNewest Limoges Jewelry reviews and complaints
No bracelet, no refund
I ordered an engraved birthstone bracelet from this company. It never arrived and I paid over $48 for it. I emailed customer service and got no response. I called customer service and spoke to someone in the Phillipines. She read from a script. I told her I wanted my money back. She kept saying she would resubmit my order. I called back and asked for a supervisor, also from the Phillipines, who agreed to give me a full refund. I received an email stating I would get a full refund in 1-2 weeks. Then I got another email stating since it was a returned item, they would not refund the shipping. I/my dtr never got the item. This company is horrible. Never ever buy anything from them.
No customer service
I ordered a pair of earrings and a simple ring from Limoges Jewelry online on 1/19/2010. The ring needed to be made, so they sent the earrings to me as they were in stock with a notice that my ring would be sent as soon as it was finished. A few weeks later the ring arrived as expected. This isn't fancy jewelry-my total bill was only about $20.
Imagine my surprise when I received a "bill" a few weeks later for the cost of my ring. The bill said they had "accidentally" mailed my ring without putting the charge through, and when they tried to put it through later, it was denied. After much investigation on my part, I finally figured out what had happened. They charged me twice for the earrings on two successive days, so when they tried to charge the additional cost of the ring, it was denied because it was past the amount i had okay'ed.
I emailed them on May 1 explaining what had happened and asking for assistance in resolving the matter. I never heard ANYTHING back from their customer service department, even though their bills clearly list the email address for which to send inquiries.
Today, I received yet another bill telling me that my account is past due/DELINQUENT, and that if I don't pay the $15.98 they say I owe them, I will be sent to collections. I don't owe them that much, it's actually less the cost of my double charged earrings.
I would've been happy to pay the amount I owe them if they would correct the bill and help me. They do not include a phone number to call them to speak with a human person about this.
I am copying and pasting my email(s) to them. It was sent on 5/28/10. I will update this complaint if I ever hear anything back from them.
On 5/28/2010, I received yet another bill from your company in regards to the money still owed on my account. Below is a copy of the email that I sent you on 5/1/10 explaining why that amount is incorrect and requesting assistance with the matter. I have never had a reply to this email. Your bill explicitly says "If you have any questions about your account, please email us at: CustomerService AT LimogesJewelry.com, which I did. As I say, I have not received any communication whatsoever from your company regarding this, except repeated bills demanding payment.
I am requesting the information I need to return both of my products (one pair of earrings and one ring) to your company in order for this matter to be resolved. Directions on how to return the products and receive a full refund is requested to be sent to this email address as soon as possible.
Stealth Pilot, thanks for your comment. I just wanted to clarify that this was an order using Paypal to pay. I authorized a payment to them for the full amount of the order, then someone either at Paypal or Limoges put part of the charge through twice, causing a decline to happen when they tried to charge the rest of it.
On 5/28/10, Customer Service replied to me with an email regarding this issue with no apologies or anything, instructing me to send my payment immediately, which I did.
Update as of 6/4/2010-the VP over Limoges Jewelry forwarded my complaint to the head of the Customer Service department. I appreciate the fact that she took the time to address my concerns with me, although they still appear to think this happened because *I* paid part of my bill twice and then never paid the rest of it, which is incorrect. This error happened either from Paypal or Limoges, but regardless, they did finally contact me and resolve this situation satisfactorily.
Customer Service
I ordered a pair of earrings and a simple personalized ring from Limoges Jewelry online on 1/19/2010. The ring needed to be made, so they sent the earrings to me as they were in stock with a notice that my ring would be sent as soon as it was finished. A few weeks later the ring arrived as expected. This isn't fancy jewelry-my total bill was only about $20.
Imagine my surprise when I received a "bill" a few weeks later for the cost of my ring. The bill said they had "accidentally" mailed my ring without putting the charge through, and when they tried to put it through later, it was denied. After much investigation on my part, I finally figured out what had happened. They charged me twice for the earrings on two successive days, so when they tried to charge the additional cost of the ring, it was denied because it was past the amount i had okay'ed.
I emailed them on May 1 explaining what had happened and asking for assistance in resolving the matter. I never heard ANYTHING back from their customer service department, even though their bills clearly list the email address for which to send inquiries.
Today, I received yet another bill telling me that my account is past due/DELINQUENT, and that if I don't pay the $15.98 they say I owe them, I will be sent to collections. I don't owe them that much, it's actually less the cost of my double charged earrings.
I would've been happy to pay the amount I owe them if they would correct the bill and help me. They do not include a phone number to call them to speak with a human person about this.
I am copying and pasting my email(s) to them. It was sent on 5/28/10. I will update this complaint if I ever hear anything back from them.
On 5/28/2010, I received yet another bill from your company in regards to the money still owed on my account. Below is a copy of the email that I sent you on 5/1/10 explaining why that amount is incorrect and requesting assistance with the matter. I have never had a reply to this email. Your bill explicitly says "If you have any questions about your account, please email us at: [protected]@LimogesJewelry.com, which I did. As I say, I have not received any communication whatsoever from your company regarding this, except repeated bills demanding payment.
I am requesting the information I need to return both of my products (one pair of earrings and one ring) to your company in order for this matter to be resolved. Directions on how to return the products and receive a full refund is requested to be sent to this email address as soon as possible.
Thank you,
**** *
Subject: Regarding Order #*****
Date: 5/1/2010 5:18:05 P.M. Eastern Daylight Time
From: **********@aol.com
Reply To:
To: [protected]@LimogesJewelry.com
CC:
BCC:
Sent on:
Sent from the Internet (Details)
Internet Address Card Attached
Hello,
I received a letter from your company stating that I owe $15.98 to your company because although you had an authorization code for my transaction, when you tried to put it through it wouldn't go through. This is in reference to Order # *****.
I have researched through my Paypal account to try to figure out what is happening. I discovered that you have charged me twice for the first part of my order. A pair of earrings was sent to me and was charged to Paypal in the amount of $4.79 on two consecutive days-on 1/20/10 and 1/21/10. For this reason, there was not enough money left of the authorized amount for you to finish the charge for the ring I had ordered.
Therefore, the correct amount that is left due on the account is $11.19. ($15.98-$4.79).
I do not appreciate receiving a letter telling me that *I* need to do something to "avoid further collection efforts" over something that was your error. It's very interesting that you could find the fact that I owe you money, but you haven't sent me anything about the fact that you charged me twice for the same item.
The money to pay for my full order was available through Paypal if it had been handled correctly. I have now had to spend half an hour of my time going through my debit card receipts, figuring out that it wasn't a problem on that end, going through my Paypal history to find when all this happened (since your bill doesn't give me that information) etc...
In my opinion you should zero out this account and consider the matter finished since this was all due to your error and I have had to invest so much time of my time into it. If that is not your choice, then let me know and I will send the amount through Paypal. (Again.) I'll be sure to let my friends and family know how the situation is resolved. Perhaps your company should consider instituting a couple of changes-don't send out items until you have cleared the payment, and before you send collection letters to customers, you should look back at the account to ascertain what happened and ensure it wasn't a mix-up on your end.
**** *
Hello,
I am the VP over LimogesJewelry.com and I am happy to help you get this straightened out. Please email me directly with your order number and I'll look into this for you first thing after the holiday weekend.
Thanks,
A. Schneider
aschneider@mbmcompany.com
Kept my money and jewelry
On Dec. 20 I ordered two rings for my boys for Christmas. I paid the extra $27 to get them here on time. Got them the 22nd, they were wrong, I called the company lady informed me 2 new rings would be sent out and have by the 24th. Well to make a long story short it is the 15th of January, I still have no rings and they have not credited my account the $106.00. I have spoke with 4 different "supervisors" who all informed me they would get me the rings to no avail... The last "supervisor" Andi told me on Monday the 11th that I would have my creidt by the 14th. Well nothing yet as of the 15th. So I called today and spoke with Andi again. She changed her story again and told me it would not be until after they got the rings back. They have the rings I tried to tell her but I don't have my money back. I asked to speak to her supervisor, she told me she wouldn't allow me to speak to her supervisor. My next step is small claims court against them and filing a complaint with the Chicago Better Business bureau. This all comes down to two things, 1. Customer Service, if you promise someone a service and they pay for it, make sure the service is correct, and the second thing is English. They people I have spoken to at Limoges speak very broken and non-existant English. They do not understand half the stuff they talk about. Very Frustrating. I would not use this company for anything. They broke my kids hearts because they didn't get part of thier Christmas presents.
On 1/2/13 i ordered an item for mu husband for walentined day a week later went on b.o. a few weeks later i receive an email stating the item was being shipped. When i get the item its wrong so i return it only to find out the item will not be in until 3/19. Twenty went back n forth that original order got cancelled because they misunderstood me. So i call and don't know if i can get it so i get on eBay find the same thing but i don't like it as much as i do Limoges. I finally receive an email stating the item is available to order even knowing i can get one on eBay without the hassle i have already had and at a fraction of the cost i decode to give these guys one last chance i received a package in the mail yesterday much to my surprise once again i received the wrong item now. I can't give this to my husband for our anniversary this month or even Nissan birthday next month. Am i mad that's an understatement IM pissed! I probably should have gone with eBay and i wouldn't be fighting them once again its rediculous they need a q.c. dep
Maria, thank you for reaching out to me via email. We will be getting in touch with you shortly to help make this right.
A. Schneider
(My under age daughter:) My under age daughter got a via toss away via card from Wal-Mart as a gift. She went online and paid for a personalized ring. They took the money & sent the ring but then tried to recharge her for the same right but when they found that they couldn't. They sent her to a credit agency who you cant contact in person over the phone. I couldn't find a number on the website but was able to get the number to the business. WE TOLD THEM THEY SENT US and email after payment & that the payment was made but they say that they charge twice but put the money back. Which made not since & to make matters worst I asked who send out rings before they take payment. They said its normal for them to do that. That normal they take an order online. Then send it out by mail then later send out a bill for a ring. Even if its personalized. lol.. I hope this lady saw having a joke with me. Maybe she was on drugs or something but NO ONE WOULD DO THAT LET ALONE A BUSINESS! thats like saying " I'm going to the car lot to pick out a new car, take it home. Then tell the car lot to wait until i get home with the new car before they send me a bill or try and charge my credit card to see if it has enough money on it to even pay for the bloody bill & if not they are just out of luck! Who dose business like that?" AH NO ONE! lol.. Like i said she must be on something but never mind.. the laws on my side.. its just the point of them trying to take advantage of my child.. & like told her she butter remove it.. luck for us we kept the email they sent & the card she use says they got paid them soooo.. & with me daughter being under age it works in our favor but i told them if they dont take it off.. i'm going to look into sewing them! I will also make a point of posting my daughters story up & every review i find as will as reporting them to the better business bureau if they don't remove this off her credit & correct this matter.. I'm not going to allow my daughter to pay for something twice! ( Also, I contacted: aschneider@mbmcompany.com – he said he’d like a chance to fix things well.. well see.. if they fix it.. I’ll update this post. if not.. Anyone who uses that site.. DO SO, AT YOUR OWN RISK!)
Hello, I just received your email moments ago and, as I just replied to your email, I am working on this for you now. I will be in touch just as soon as I have the details of your order process and will do all that I can to make this right.
A. Schneider
I placed an order on 12/05 and was told the item would be in my hands before 12/25... On 12/22 I still did not get it so I called and was "assured" it would be with my by 12/24... well here it is 12/28 and Christmas is over and still I do not have the CHRISTMAS present I ordered ! I called Cust. service several times and also asked them to escalate the matter but Limoges seems to not care... I just emailed the Mr. Schneider email above and await a response.
I had placed an order in late November for an engraved bracelet for my mother for Christmas. I got a confirmation email on December 8th stating that my bracelet had shipped; when I hadn't received it 8 days later I began to get nervous so I started researching Limoges and came across this board. I emailed A. Schneider immediately when I read the negative postings. Just two hours later (11:00pm!) I received a response that she was checking into the status of my order. Because of the hold up with the busy Christmas season my bracelet was taking longer than expected in shipping. A. Schneider assured me my bracelet would arrive before Christmas but just to be accommodating she overnight-ed two gifts so that my mother would have something to open on Christmas morning. The bracelet arrived on time, as well as the lovely gifts. I had a positive experience with Limoges and would recommend them in the future!
I recently placed anorder with Limoges as well, and became concerned when my order wasnt shipped right when I wanted it. Even though the site says 48 hours, consumers need to keep in mind, that this is a very large volume jewelry company, and holidays are a very busy time. I saw the complaints here, and became even more concerned, so I reached out with an e-mail to aschneider@mbmcompany.com in the middle of the night last Friday night. I had a reply from her on Saturday morning (yes, Saturday) and my issue has been resolved. There was some slight confusion, but it was clarified fr me by Ms. Schneider, who was wonderful in her correspondance wih me. I highly recommend the Lomoges Jewelry Co. to anyone. Sometimes, you just have t be a little patient! When my rings arrived today, they were absolutely beautiful, and everything I wanted and expected them to be. Many thanks to Ms. Schneider for her time to my issue, and her dedication to her customers!
Mary, I am so sorry. I never received your email. Please resend me the details of your order, including your order number and I promise to get back to you right away. My email address is aschneider@mbmcompany.com. (It looks like you left the first letter "a" off my email address based on your comment above which is possibly why I never received it.) You can also mail your info to me if you prefer: A. Schneider, MBM Company, 1556 W. Carroll St., Chicago, IL 60607.
no response from this schneider@mbmcompany.com
I have contacted Limoges several times concerning an ordered personalized name plate that has never showed up. I would like to cancel my order and be refunded the money.. I have emailed them several times and emailed schneider@mbmcompany.com, with no response. Very dishonest company and I am not a happy customer at all.. Sincerely, Mary Rainwater
Poor Quality, Customer Service
I purchase two gold chains and a pair of earrings from Limoges earrings and these products were made cheaply. The chains are so thin that I was afraid to touch them. The earrings I received were broken. I had to send them all back and I received credit for the two gold chains but did not receive credit for the earrings. I called the customer service number and spoke with a customer service rep who definately did not care about my problem and acted like I was disturbing her. If she told me to hold on one more time that she was trying to update her system I was going to scream. I will never ever do business with this company because it is obvious to me that they do not care about customers. So I am still waiting to be reimbursed for the earrings that I sent back mind you in the same package as the necklaces but magically they can't find them. That is definately not my problem. I want my refund.
Signed
Disatisfied Customer
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello. I'm a Vice-President at Limoges Jewelry and have read your complaint above. I am more than willing to help you get this settled. If you'd like to contact me directly at aschneider@mbmcompany.com I can personally take it up with the head of our Customer Service department. A. Schneider
Terrible company
My wife showed me an advertisement for a heart ring with both of our birthstones in it, and asked for it for Valentine's Day. Granted, it was $20.00, but it was one of the things she wanted. After waiting weeks, it arrived. Within 4 days, her finger was turning green. I can buy cheaper jewelry at Walmart and that doesn't happen. My advice, go to Walmart.
The complaint has been investigated and resolved to the customer’s satisfaction.
Turned my finger green! How the [censored] does something cost quite a bit of money for it to turn your finger green?! NEVER AGAIN. I do NOT recommend buying your Jewlery from this site.
I also bought a couple birthstone necklaces for my sister and I- she's moving to a completely different state. If this turns my neck green I'm going to be LIVID.
My boyfriend bought a ring for my birthday that had our names engraved, our birthstones, and two hearts.
I had worn it acouple days and the 14K gold started to peel off and reveal the silver underneath.
I'm not really the type of girl to get bothered by this, so I took some gold nail polish and thought I was going to paint over it :P ENDED UP TAKEING REMOVER AND GETTING IT OFF. ---TRAIL AND ERROR.
Okay, then I thought, Well, maybe if i take a file and file the gold off, and make it a silver ring. --DON'T DO THAT EITHER PEOPLE, SCRATCHES THE RING.
Then, last I chose to take a nail buffer with 1-SMOOTH, 2-BUFF, 3-SHINE and done the steps to the ring. ----wala! perfect silver ring. EVEN TOOK THE SCRATCHES FROM FROM FILEING IN EARLIER TRYS. ALSO SHINES WITH A REFLECTION.
Hoped I helped someone. =]
I bet you ordered the same ring that I bought for my granddaughter. She has only worn it for two weeks...it's PEELING and is turning BLACK...and all that company did was tell me to return it and they'd replace it...WHY ? So we could just get another that would do the same thing? I THINK NOT ! What a RIP OFF this company is.
I ordered a ring for my daughter's senior hig school graduation. It came sooner than I thought it would. The engraving was very small but the ring is not very big so, I cannot complain. the ring is ot turning green and the Quality is decent for 46.00.
Anyhow, I clicked on YES- send me a 10.00 coupon as a rebate button. oh boy did trouble begin... some third party copny got a hold of my charge info from this website and they took it upon themselves to debit 12.00 per month from my checking acct. yup. today, my bank blocked them from dippin in to my account this third party firm has nothing to do with jewelry.
I guess limoges shares personal bank card data? i'll be finding out realllll soon, yes sir ree. you bet I will... it has been a big ole hassle to get banks fees reversed and more...
Beeeeeeeeeeeee careful online when ordering anything with your bank card the sharks are swimming in the internet seas.
Contact Limoges Jewelry customer service
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+1 (847) 375-1326Website
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Tiffany, I am the VP over LimogesJewelry.com and I am happy to get this straightened out for you. You can contact me directly at aschneider@mbmcompany.com.
Sincerely,
A. Schneider
I am actually going through something of the same matter. I placed an order on the 28th of Jan. but decided to cancel after I read all the complaints but was told that I could not cancel even though they say I havent been charged yet which is a lie because it is pending on my account. a phillipines lady told me to wait until i recieve them and then mail them back but it will take about a month to recieve my money. never again will i order from this bootlegged company
Hello,
I am the VP over LimogesJewelry.com. I know that you have reached out to me personally as well but wanted to assure you that I am looking into this for you right away and will make sure that we do everything possible to resolve this situation to your satisfaction.
Sincerely,
A. Schneider