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Replied
company misrepresents clothing
I'm sorry I didn't check this site before placing my order with Light in the Box. I had hoped to purchase a dress for my son's wedding. The dress looked great on their website and exactly what I was looking for. I even paid extra to send my measurement so the dress would be custom made for me. The dress that arrived was nothing like it looked on the website and was over twelve inches too long for me. The color wasn't even close to what I ordered. And instead of this light, comfortable dress I ended up with a cumbersome, uncomfortable piece of clothing. I wouldn't think of wearing it to the wedding. The dress is supposed to be chiffon, not close and they have a double cotton lining that adds tons of weight. It's obvious that the dress is not custom made but just a regular size. Now I'm trying to get approval to return the dress for full refund. I know this isn't going to happen, but I will keep trying.
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Replied
return policy is horrible
Do not buy from them it is a scam.
I purchased a dress that was to have the same color sequins as the dress both brown when the dress came it had green sequins I wanted to return but was told I couldn't although the return policy states if a dress is not the same color or style. See picture the color of the dress was mocha not poop brown and the sequins were to be mocha not green.
The complaint has been investigated and resolved to the customer's satisfaction.
We have contacted you privately via the Complaints Board messaging system. Please do reply to our message and we will work out a solution for you as soon as possible.
We look forward to your reply.
Regards,
Diana
LightInTheBox.com
Hi,
I bought three art items from Light In the box. Two of them are OK but one is not. It's poor quality and doesn't meet my expectation. I tried to create my ticket number to return this item. The customer service explained that I have to pay shipping cost for returning. That's OK, I can pay this cost and really want to have it returned .. but they don't let me know the address for returning ...
Basing on their policy, just allow to return within 7 days after receiving the item ... If they don't let me know the address for returning, how can I return it within 7 days ... ..I tried to contact customer service many times but there is no feedback ... Will not buy anything from Light in the box
Replied
light in the box scam and id theft
I need to warn everyone of a scam that I nearly got pulled into. I ordered some electronic items online from lightinthebox.com and made my payment online via my debit card. The next day I saw a message for me on their website when I logged onto it, saying that because my order was for a large amount of money (Actually it was $670) that before they would send the goods they needed photographs of my credit card, debit card, passport, driving licence, bank statement, recent utility bill. This worried me tremendously and I told them that I would not under any circumstances give them this personal information and that they should cancel my order and refund my payment. They said no problem they would cancel the order and make the refund. Well surprise surprise no refund appeared in my account and when I chased them about about they said they had made the refund and it must be my bank causing the delay. I called my bank and according to them they said there was no refund in the system. I contacted light in the box again and told they that they were lying and I wanted my refund immediately. After several days of no reply I then got a message from them saying that the refund had been refused by my card issuer because the card had expired (Which it hadn't) and that I was to send them photos of the card I used, an alternative credit card, my passport, my driving licence, utility bill as before. It was at this point that it became obvious to me that I had been scammed and that they were also trying to clone my identity. Be warned they are not legit>
The complaint has been investigated and resolved to the customer's satisfaction.
I have contacted you privately with an email address to where you can reach me with your full order number. We will make sure that your problem is solved as soon as possible. Please do check your messages received via Complaints Board.
Regards,
Diana
LightInTheBox.com
I order faucetts no phone number for them and not shipped yet ordered 2 weeks ago
No answer at all 265.00
Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com
Over the past year I have spent up to a thousand dollars with light in the box some of the items were acceptable some just junk. I did not complain because of the price and the cost of returns that is the risk you take buying from China. My most recent experience has forced me to close my account with them because of their attempt to steal my Identity. I always use paypal and they always get paid before the product is shipped. This last time I ordered 5 camera and they requested my ID and Credit card number etc. As described in one of the other complaints. When are they going to get the message that people do not put their passport, credit cards and other information on the net for others to steal or use as desired.
Complained to the supervisor and they cancelled the order.
BAD web site to deal with now. Maybe they should look at their policies
Robert Booth
Don't deal with Light in the Box I purchased a bolero/shrug from them when it arrived I found it to be very poorly sewn the seams didn't match up thus sagging on the back of the left sleeve I complained via a ticked asking to return it but mysteriously the ticket disappeared then I sent an email via facebook still nothing so twice I left a very poor review the first was taken down the second we I expect the same will happen, they are very hard to contact as they only have a seven day return policy no customer service and left out of pocket, will never buy from them again!
I bet that comment above is fake and they never really contacted you.
Replied
my wedding dress
I bought my dress at lightinthebox.com. I ordered it custom to my measurements. When I recieved it the bust was 3 inches to small. My wedding is July 23rd 2011. I really don't feel comfortable sending it back without recieving a new one first. I do not want to get stuck with nothing at all. They offered me money to get it altered. You can't alter 3inches without extra material. They said if I return the one I have they can't gaurantee me a date the new one would come. I just want a dress that fits before my wedding comes. Who needs a wedding dress after the date of there wedding. Give me a break. I will send the small one back but I don't want to untill I have a new one in my hands that fits.
The complaint has been investigated and resolved to the customer's satisfaction.
I have contacted you privately via Complaints Board so we can discuss possible solutions to your problem. Please do check that message and get in touch with us at your earliest convenience.
Regards,
Diana
LightInTheBox.com
Replied
extra charges
Watch out for this company when I received their goods there was a charge from UPS of £56 (the goods only cost £120) which was for import duties. This is not made clear and has increased the cost of the item considerably. Look elsewhere!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We do understand that many customers can be confused about the importation taxes incurred upon delivery.
We have included a full section in our Knowledge Page informing customers that in some cases, customs or import duties may be applied once a package reaches its destination country, and recipients are responsible for any additional charges for customs clearance. LightInTheBox.com has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.
Please refer to the following link: http://www.lightinthebox.com/knowledge-base/c10/a29.html for more information.
Regards,
LightInTheBox.com
I bought three taps from lightinbox, one of them was faulty (plumbing) but I thought it might have been the plumber who installed it.
The other two are starting to pit. That is, the plating on the front of the tap is starting to come off. The taps are:
Contemporary Centerset Waterfall Ceramic Valve One Hole Single Handle One Hole Nickel Brushed, Bathroom Sink Faucet #[protected]
https://www.lightinthebox.com/contemporary-waterfall-brass-nickel-brushed_p3442265.html?utm_campaign=cartcross&prm=1.17.101.0
Be warned.
Blasted things are two weeks out of warranty (12 months). Didn't expect anything to start losing its plating that quickly.
This happened to me too! I ordered a mobile phone and a few weeks later received a claim for additional 100 $ from UPS, WTF is this? Shame on you Lightinthebox MF.
I also placed an order of £50 a couple of weeks ago; this included a shipping charge of £15. As I wasn't home, UPS dropped a card for me requesting me to pay an additional £19.95! Light In The Box are deceitful in not making this additional cost transparent. I don't intend to pay it and will be asking for a refund.
Replied
warranty
This company has no customer service... Do not use
Bought faucet over $240.00 broke within 3 months of fitting. Light in the box will not replace or refund. I assume they expect you to re order a new one... Fat chance
This company stinks
Do not use
Do not use
Do not use
Do not use
Customer serviceis a joke
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
I also placed an order but what I don't understand how many how calculation of those duties worked out...it seems everyone is getting just random charges!
Try the live chat on the site they help instance
i know this because i have a little same problem here whit that warranty
bought myself a pc tablet from this company and 2 month enjoy of the device
and the next thing accident broke my screen
trying to ask for refund but noo everything i have saved for is gone
they have only 30 day off warranty no matter what you bought from this company
where is the factory warranty it looks like its not there
even i have ask for the replacement parts they send you the wrong parts after paying again
this company rip me off good for over 300 euro
Fony people that dont care about your money how hard you work for it years of money saving down the drain
and the only thing you can do is complain thru the live mail in the hope that they help you asap
Many greetz
Replied
fraud
Recently I made an order through lightinthebox. (A chinese wholesaler) I was a little nervous about ordering from outside the country. With many many qestions to the sales dept. About my item, I finally decided to go for it. I had asked a total of 5 different sales reps about the quanity included in my order. As the website was a little unclear. Upon learning from the 4th person that my order would have 4 cases of items that included 4 to a case (=16... Confusing right) I ordered.in the middle of my ordering I realized I could have received a discount had I have contacted their vip. I let them know because of the money I would save I wanted an even larger order. So in doing that I was refunded my first order in a record fast transactions (Within three minutes they had refunded my order) with baited breath they awaited my second order. Before making the next order I checked once again with the 5th sales rep... To see if I would indeed receive 16 items total. I was assured that was the case. So I placed my order and waited for the status to go from processing to payment confirmed. After it stated that the payment was confirmed I got an email stating there had been a mistake and I would only be receiving 4 items. They said "no worry" "so sorry". Like that was going to made it better that I had spent almost 700 dollars and would receive one forth of my order. When I asked them to cancel it this time (The same person who canceled it the first time) the rep told me they couldn't do refunds I would have to wait on the billing department and it would take up to 72 hrs. "no worries" which was scheduled to be shipped in 24 hrs and after shippment there are no refunds. I emailed three other reps that were made very available before I ordered, more than willing to help me and after there was no response to any of my emails. I finally called my credit card company that says that lightinthebox hadn't taken out their payment. So I had to cancel my credit card to block the transaction. Upon telling lightinthebox that they failed to charge me correctly, they were dumb founded! Thanks to my credit card company I dodged a bullet. Lightinthebox told me they would fix the website to better represent the product in a more correct light... As of today it still hasn't been changed! They are for another victim!
The complaint has been investigated and resolved to the customer's satisfaction.
We are terribly sorry for the inconvenience you have experienced while shopping with us. We have contacted you privately in order to better discuss suitable solutions to your problem.
Regards,
Diana
LightInTheBox.com
Replied
merchandise not received
No matter how good the "deals" look, do not purchase from this company! I placed an order for a simple chiffon shawl/wrap (Item # 52579 as seen in the attached photo — how something this plain & simple could take 3 or more weeks to make is beyond me!) on the first of may for our daughter’s prom on the 20th of may, 2011. Our daughter's gown was such a different shade that it was difficult to find anything in our area to match so of course we sought the internet. When I received an email from light in the box stating that it would be shipped on the 18th, I immediately wrote back that it would not arrive in time to be of any use. They continued, at that point, sending me emails using words like handmade, custom made, etc. And said to read their shipping policy. I did and it only mentioned that their "dresses" took a long time to ship due to their "tailor-made" nature. I would never have equated a custom dress with a shawl that amounts to nothing more than a strip of material, just as the picture showsl! One of their emails actually told me that since they would not accept return of the item, that I could "try selling it locally and getting a good price." unbelievable! I received yet another worthless email saying that my item had shipped. The email also stated that the item was ordered on may 22 when in fact I placed the order on may 1st, 2011. I would never do business with this company again since i'm convinced that light in the box doesn't know the meaning of customer service if that department even exists! As of this review, june 7, 2011, I still have not received the shawl! They definitely don’t care about getting it right, just getting your money!
The complaint has been investigated and resolved to the customer's satisfaction.
We have contacted you privately in order to discuss possible solutions to your problem. We very much appreciate your feedback as it helps us work on improving our products and service.
Regards,
Diana
LightInTheBox.com
I ordered over $500 worth of clothes and lights, I received the clothes within a week and I was very impressed with the quality. The lights are a totally different story! 7 weeks and a heap of emails later I STILL don't have my lights. Apparently the lights were returned to light in the box twice because the box was too big to be shipped, I did not buy a large fitting at all, and from the companys name and promotion isnt their whole thing that they are ' light in the box'?! How can they not pack lights properly to be shipped overseas?
Now they are telling me the lights are trapped in customs here in Australia and they don't know when of if they will ever be released! They have offered a refund, I haven't received it yet, but I asked them to give me the traking number etc and which logistics company they have come through so I can contact customs myself, the answer was ' the post office posted it so just ring customs and ask them' what? Sure I'll ring australian customs with no traking number or info and get them to look for my package, I'm sure they have plenty if spare time to do that for me! Light in a box customer service is useless and condescending! Be very wary!
Replied
cam: defective dress
Scam scam scam! Do not buy anything from this store. I ordered a dress from this store only to receive a defective dress that is not in the correct color. They don't own the patterns which is obvious because the arm holes are not aligned and not big enough to fit over my slender frame. They will give you the run around when you ask for a return. Giving an address that they never receive mail at. They have the worst customer service, several contact people and email addresses that mysteriously stop working. If you value your money do not order anything from light in the box.
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Light In the Box writes about how responsive they are. This is NOT true. You cannot get a direct answer. All of their responses are canned, boilerplate responses. They no absolutely nothing about customer service. Do NOT buy from Light in the Box. You will be disappointed!
Replied
bad service
We payed for an item to be sent express post and we didnt receive it for 2 months, we were told we would get a refund for the express postage and we still did not receive one. and when the item came it was completely wrong! The communication on this website is a joke! the customer service is poor and have alot of people wanting to take matters further with there service as am I. This website is poorly run and I will never refer it to anyone and will take this matter further!
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
well my order number is this-[protected] and i am really upset that LIGHT IN THE BOX scammed me with around 180 dollars worth-! it's been two years - and never recieved anything, put my money back or don't do business in our country the USA!
it's a scam!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!
has anyone dealt with them?
I was thinking of using them for dropshipping but didn't know if they were scammers or not. Anyone know if they're for real?
I have got a refund of a small ammount of money (11.53) from them, but I am afraid if I was spending much more on an item I could not get my money back. ;) Previously I sent a very effective e-mail/complain to them on their website to customer care and I got the response and refund in couple of days, this was suprising to me, see bellow:
Dear customer,
Thank you for your prompt reply. We will arrange the refund for you immediately. We are sorry you have experienced problem with this shopping. We sincerely hope that you will not let this unfortunate and rare situation determine your choice for future shopping needs.
Here's some information about refund time for your reference:
For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
For unregistered user of PayPal, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices.
We apologize for any inconvenience caused on you. Hope we can serve you again in the near future.
Sincerely,
Customer Care
Are you kidding? Yes, we all know these scammers and thiefs very well. Just put the keyword lighinthebox in the search here and you will be suprised how many complains you will get:
lightinthebox.com - Warranty
lightinthebox.com - FRAUD FIXED
lightinthebox.com - NO DELIVERY
lightinthebox.com - Refusal to pay refunds for damaged and lost merchandise
lightinthebox.com - Trademark Violations
lightinthebox.com - Do not buy imitated products from China
lightinthebox.com - refund
lightinthebox.com - SCAM
lightinthebox.com - Stay far away from LightInTheBox.com
lightinthebox.com - Never received wedding dress and no responded email
...
Unfortunatelly I purchased two products from them, this was my tution fee to learn this lesson. -(Always use this board to check out a website before you purchase anything!) Fortunatelly I used Paypal so they could not rob me but their products are extremely low quality, I purchased a Bluedio 5270 blutooth and a mini video player. The video player stopped working in 2 months, its software was freezing up at sturtup and it could not loaded. I switched it off and on couple of times, it did not help, when finally it never was able to turn up anymore. This product is not available anywhere and anymore. Interesting, ha?;)
The bluetooth did not work ever. I had so many of bluetooth products and I was able to pair them with my cellphone without any problem but this one from lighinthebox could not been paired at all. It is a faulty bluetooth. But they were kept saying that it is my cell-phone. Ok, no problem. I purchased a bluetooth from amazon and guess what it is just works fine. Anyway, I can get very good deals from amazon in the same price range and I have a real guarantiee on those products. Do not give your money for criminals ! They are lucky that their business is not here, so we can not do anything against them.
non delivery
2 payments made by Paypal from Natwest to seller
Many Emails asking for delivery of goods I paid for.
Every form of ignorance, of any transaction made by me was given, even tho' I sent copies of every kind of proof, Bank statements, Paypal transaction details in full.
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty
I bough a 100.OO USD phone with them. Beside being complicate to use, I could not charge it after 5 months of services. Which means I had to buy another one in Switzerland when I was traveling. Sooo Not good.
I asked the customer service about waranty, and had a very polite answer telling me NO. That's was a Chinese talk.
My advise is: DO NOT BUY ANYTHING FROM THEM. If you need a warranty on it you WILL LOSE YOUR MONEY.
What is good to have a fast service, if your device won't work after 5 months.
Here is their answer:
----------------
We are sorry that we do not accept the return or replacement request if customers raise their requests beyond 30 days after the arrival of their orders.
As customer service, we do understand your situation as we also encounter this in our daily life, but would you please also kindly understand that we also have our working principles in our company. We did want to help you on this problem but we are really sorry that we have no right to handle your case as per company policy.
Please refer to the link below for more information of our return policy:
http://www.lightinthebox.com/index.php?main_page=return_policy
Again we apologize for all the inconvenience caused. Thank you for your kindly understanding in advance. Hope we can serve you again in the near future.
Sincerely,
Customer Care
-----------
2nd answer:
-----------
Dear customer
We are so sorry for our policy
Please kindly forgive us
Sincerely
--------------
Ny advice: avoid to buy directely from China. You will get low cost product and /or pirated products. Edit Review
Order Information: #[protected] on July 30 2010
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought an NVR camera system with a wireless monitor. It arrived late and no manual/ instructions. One camera adapter was missing and one camera will not connect to the monitor.
No hard drive or mention it was being sent without one. It has cost me over £350 and it not really as cheap as I thought for what I got.
The cameras are very good and clear though. Their customer service is very bad, they never answer the point or resolve the issue. I later find out it has a 3 mont warranty. Sorry not good enougth 12 months is an international warranty in any country.
You are not buying wholesale but Chinese retail prices, (the same price if you bought it in China).
I would never deal with them again, avoid like the plague.
I do not have a complaint. But I got an e-mail from you about more information. Locator ref#[protected] and PN@[protected]. I wasnt able to click on the website. So please answer this so I can give you the information. Thanks Karen Hinkle
Replied
unwearable bridesmaid dresses
I ordered an US size 6 bridesmaid dress from the website, it arrived looking totally different to the picture and was huge - Probably an Australian size 16. It is unwearable but can't be returned. Never order from Lightinthebox.com!
The complaint has been investigated and resolved to the customer's satisfaction.
Our customer service team has already sent you the return form for your dress on Mar 25, 2011. Have you received this? If not, or for any other questions please contact me again at feedback@lightinthebox.com.
Regards,
Diana
LightInTheBox.com
DO NOT ORDER FROM THIS SITE! Light in the Box is a scam! I had an outdoor, October 10th, wedding and ordered sundresses for the bridesmaids to wear ( I live in the south so it's still pretty warm here in Oct.) One bridesmaids' PayPal account was charged for her order twice. When she called to cancel the extra order the people at Light/Box canceled BOTH orders. That's one bridesmaid down. Of the other 3, only 1 bridesmaid received her dress (the day before the wedding) even though all the bridesmaids had ordered their dress in the first week of September. Light/Box says to allow 18 days plus another 3 for tailoring? We gave them almost 6 weeks lead time. My bridesmaids had to run around town trying to find match outfits for the wedding the next day! Thank God I didn't order my wedding dress from them. I even had trouble trying to get one question answered about the measurements for the dress. The website asks that you measure from the shoulder to the floor but these were knee length dresses. I tried emailing and even tried to "live chat" with someone named "Peter" on their site. No clear answer was ever given. Go to Light/Box's website and read the reviews, all of them are positive reviews with the same spelling/punctuation mistakes! DO NOT ORDER FROM THIS SITE! EVER EVER EVER! RIP OFF!
Replied
defective faucet
I ordered a shower and bath faucet combination from LightintheBox for $120.31 . When it came and it was time for the plumbers to install it they found that it was defective in that it had no threads machined into the shower wand attachment so could not be attached to the port on the faucet for the shower. Then they discovered that the seat flange used to attach the faucet to the wall plumbing was cracked and defective so it would not stop leaking. When I e-mailed LightintheBox to get the defective parts replaced They claimed it was beyond thier 30 day warrenty even though it was defective from the factory and they refuse to send me the few dollars in parts it would take to fix the faucet. I think they should replace those parts because they were defective from the factory even though it is just a few days beyond the 30 day warranty when the problem was discovered during installatiion.
The complaint has been investigated and resolved to the customer's satisfaction.
On behalf of LightInTheBox, please accept my most sincere apology for the inconvenience. Thank you for your feedback.
We strive to make our return policy as clear as possible on our site. As per this policy, only defects reported within 30 days of receipt are eligible for a return. We are extremely sorry you did not realise this before.
Again, we are terribly sorry for the distress. Please contact me at feedback@lightinthebox.com should you have further questions.
Regards,
Diana
LightInTheBox
Replied
don't buy anything from www.lightinthebox.com
Don’t buy anything from www.lightinthebox.com. Let me tell my story. I bought this tablet from Lightinthebox.com. It is more expensive than that from other sellers. I would have paid more to get higher quality product. However I was wrong. It took three weeks to receive this tablet. When I got it, I found it was a defective product, which was a block spot on screen. I can send you the pictures I took on black spot if you want to see. I contacted seller to tell them it was a defective product. No response. I went online to chat with seller. They said that you had to wait until response. If you did not like to wait, you could sue us. Does any buyer tolerate this ridicules answer? I had no choice to contact Paypal and hold my payment. Seller immediately responded. Then I returned this tablet via USPS. It took other 4 weeks to get refund and reimbursement for return cost. However, Paypal charged me a fee $11.4 for refund and reimbursement of return cost. I contacted seller to argue on the fee. Seller said they don’t want pay the fee. Does any buyer want to pay a fee for refund and return cost when you receive a defective product? It was seller’s fault to send a defective product. Seller should pay for everything. If you don’t care about your money, you buy it from Lightinthebox.com.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We understand your concern, and as previously discussed, we would like to compensate you with a 20 USD coupon for you to use in a future purchase.
Again, we are terribly sorry for the distress.
Regards,
Diana
LightInTheBox
Replied
failure to reveal return/xchange cost
They dont disclose the cost DHL is going to charge you to return/exchange whatever you may have purchased from them. DHL told me it would cost me $82.50 in US funds to send back to Light In The Box. Plus the site tells me after the fact that it will cost a 15% amount of product for restocking and then you will also pay shipping for the new item to be shipped out to you if this is the case. THERE IS NO CUSTOMER SVC. TELEPHONE NUBMER AND THERE PROCESS FOR GETTING A "RETURN FORM" IS REDICULOUS. I'm on day 3 of going back and forth with this company via e-mail and its never a two way conversation but a back and forth a day later conversation. It sounds to me like their basically probing me and forcing me to agree to pay all the fees mentioned above or they wont send me the form. I wont buy from Light In The Box (China) ever again!
This is the e-mail i received from them time after time.
From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of Customer Care
Sent: Tuesday, February 22, 2011 8:51 PM
To: (my name removed)
Subject: Update on Your Request {[protected]}
Dear (my named removed),
We are sorry for the inconvenience caused. Please be noted that, if you want to return a non-quality problem product for a replacement, we will charge 15% of the product price as handling fee and we will not cover the return shipping fee.
If you are willing to pay for the return shipping fee and also the handling fee, please provide us the website link of the new phone you need and we will email you return form and instruction and arrange replacement for you. The return period will be 20-25 days. We are looking forward to your response.
Sincerely
Customer Care from LightInTheBox
www.lightinthebox.com
The complaint has been investigated and resolved to the customer's satisfaction.
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
On behalf of LightInTheBox.com, please accept my most sincere apology for the distress.
As per our return policy, for non-quality related returns, we will only refund 85% of the product price. Should you want to return the product, I suggest that you do so by normal post, which will be slower, but significantly cheaper than mailing using DHL. We are terribly sorry DHL is charging so much for the return, unfortunately, this is out of our control and we are unable to predict how much they would charge to return products.
Please do contact me at feedback@lightinthebox.com should you have further questions.
Regards,
Diana
LightInTheBox
Dear ram1thapa,
Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
please contect me I buy one of the Lightinthebox bluetooth and it dosent work never charge battery battery chargeris failar so plese I dont have your phone number to call you and explen all things. How do i can exchange or get other plese plese plese let me know around a day or when ever you get chance send me messages at my number of [protected] that is my phone number call me or send me a messages plese. Rebin number is ID 8 and ( 3806106 ) serial number is LTJS9905816052. Date and senders signature is luxi + parmit number is 5481. shipping address is 2534 walnut ave Grand Junction colorado [protected] ) for kailash rai from LTJS.
dear lightinthebox
iv just tracked my order by dhl and it says awaiting payment in manchester? what payment i do hope this isnt an extra charge and when i bought this item it didint state any extra charges i see youv had many complains i expect mine to be resovled asap and my order is exactly worth the £30 customs charge so please sort this asap thank you
I totally agree with April. I too am another victim of this blood sucking company. I ordered two dresses for my daughters wedding. The first dress arrived and and totally did not fit. These were standard sizes that were ordered and not made to custom fit. Once I received the first dress I knew that the second dress would not work out so I refused the second shipment "with a return to sender". I immediately contacted the company to request a return authorization and began getting the same response that April has sited in her complaint. Then I inquired as to when I would be getting a refund on the dress that was returned and I was told that they have never received it and that Fed Ex must have it still in their posession. These people are ruthless and unfeeling, they are in plain english money hungary theives. With all the expenses that are involved with planning a daughters wedding I never thought that I would be out over $300 that could have been put towards better use.
Replied
this company stole my money!
I submitted payment to lightinthebox.com for a set of cell phones. I payed through paypal. The company contacted me and wanted copies of my credit card (which I did not use) as well as copies of ID (such as drivers license, passport, etc.)
I felt very uncomfortable with this and contacted paypal. They said they Do not provide merchants with customer information, and any attempt for a company to get personal information from a client who payed with paypal - is most likely a fraudulent company!
I requested my order be canceled, which took them a couple days to realize. I finally had to file a paypal dispute in order for them to cancel my order. Since then they have sent 2 emails requesting that I cancel my paypal dispute against their company, and that i should "trust them." Their letter also stated that it could take up to 45 days for my refund to be given back to me!
The complaint has been investigated and resolved to the customer's satisfaction.
On behalf of LightInTheBox.com, please accept my most sincere apology for the inconvenience. Thank you for your feedback.
We do not usually ask for extra information during the payment process. There are some exceptions though - when a payment is deemed suspicious, our finance department will ask the customer to provide supporting information. This is to protect customers from others who might be making fraudulent purchases. Please understand that this is solely for your protection. In regards to your refund, the PayPal dispute must be closed before we can issue it. This is just how PayPal works and there is no way around it.
Again, we are terribly sorry for the distress. Please contact me at feedback@lightinthbox.com should you have further concerns.
Regards,
Diana
LightInTheBox
Replied
credit card theft
Do not do business with this China Based Company. They charge your credit card immediately, give you a order number, then do not allow you to log back into your account. The only way to contact them is to do online chat. Online chat tells you that your order is in their System, but held for "fraud investigation". They tell you that you must submit a xerox of your credit card, your passport, and a utility bill. FORGET IT! IT IS A SCAM!. Now you must do a charge back on your Credit Card and WAIT! Completely ruins your Christmas. STAY AWAY!
The complaint has been investigated and resolved to the customer's satisfaction.
On behalf of LightInTheBox.com I would like to sincerely apologize for any inconvenience you have encountered while shopping with us. We are committed to improving our product and service issues and are taking necessary steps to correct this.
Please do contact me with your order number and I will investigate your case further.
Again, we are terribly sorry for the inconvenience and hope to have the opportunity to provide you again the service which you have come to expect from us. Please do not hesitate to write me at Contact@lightinthebox.com should you have any further questions or concerns. Thank you for your patience and understanding.
Sincerely,
Diana
LightInTheBox.com
I put an order fom LightInTheBox ten days ago. My parcel is still not shipped but I received at least one SPAM email everyday from them. I click to unsubscribe, but this has no effect. STAY AWAY FROM THIS COMPANY!
At least those are f#cking spammers!
I have "unsubscribed" from their f#cking emails 6 to 7 times and still got those f#ckin' chinese messages in my inbox at least twice a day!
F#ckin' b@stards!
Hi, I placed two orders with them, the first one got posted but I received the second one first, the first one never got delivered
On the second order or 80 euros I had to pay extra 30 for the customs
The products I received were cheap and one of them did not match the picture I bought it from ( the collar is grey instead of white on the picture)
It is complicated to reach customer service
Is is A TOTAL SCAM CHEAP CLOTHES DONT BUY IT
My Mastercard provider called me as someone tried to use my card number via Light In The Box.com for over $1500.00. The card is now cancelled. Beware.
ive recently made a purchase from light in the box...and after a few days when i was still tempted to buy more dresees, they closed mya ccount.Not to mention they charged my card immediately but never sent me an email confirming my order;s progress.I cannot track my order but ive got back reciets n credits cards receits with a purchase ive not gotten so far.|their customer service has no contact, no address, the online chat service doesnt work.I feel betrayed, angry.I made another account in the same name posting a review on de dress which i ordered, it seems it never got posted coz apparently they read the reviws before posting.Its a SCAM!
Mona from Qatar
Dear valued customer,
On behalf of LightInTheBox.com, we appreciate your feedback. We would love to address every single complaint posted in here. If you can include your order number in your post, we will contact you to resolve the problems.
Best regards,
LightInTheBox.com
Replied
cam
Do not use this company!!! I didn't find all of the complaints about them until after I had placed an order and my credit card had been charged. I contacted them via online chat because they have no valid phone number (Conveniently). The person I chatted with assured me my product was getting ready to ship, yet just 2 minutes before I spoke to another...
Read full review of Light In The Box and 25 commentsAbout Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
Light In The Box Customer Reviews Overview
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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