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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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7:15 pm EDT
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Light In The Box told item shipped

To Whom it May Concern!
I have emailed this company Light in a box three times, no response. I've even tried to chat with William and a pop-up keeps stating come back in 5 mins. This has been going on for the last couple of weeks now. I rec'd an email on March 31, 2010 stating that my items have shipped. I went on the website to search for a tracking #. The # s not valid. I ordered on March 20, 2010, the Gorgeous Clear Crystals Wedding Bridal Jewelry Set (DT9010), Including Necklace, Earings and Tiara. My wedding is coming soon. I requested a response and rec'd nothing. No email from that company. I AM GOING TO CONTACT MY BANK AND BETTER BUSINESS BUREAU TO FIND OUT WHAT ELSE I COULD DO TO RESOLVE THIS ISSUE. I NEED A RESPOND AND SOON. COULD SOME ONE PLEASE TELL ME HOW TO CONTACT THIS COMPANY?

KEISHA

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kesha7
Melbourne, AU
Apr 23, 2013 9:57 pm EDT

you sound horrible, i bet you look horrible in person too.. every company makes mistakes, why dont you actually take the tine to resolve your complaint with them instead of posting on the internet negative ###, look this lady from the company doesnt even know About your issue. I guess you must be clearly Exaggerating this Story ! dam

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3:43 pm EDT
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Light In The Box bridemaid dress order lost/wrong color/doesnt fit

My bridesmaids ordered their dresses from www.lightinthebox.com.

First, they're not the color that was shown on the web site and clash with my decor. One bridesmaid paid extra to have it tailored and it doesn't fit. It also arrived a month late. The site lost the order for the maid of honor but they charged her. Now I can't get anyone in customer service to respond. They completely ignore emails. This site is a scam. My bridesmaids have jacked up dresses that dont fit, and clash with the rest of the wedding party, and my maid of honor wont have a dress at all. NEVER EVER EVER USE THIS SCAM SITE >: (

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2:25 pm EDT
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Light In The Box junk!!

They sale nothing but junk and they don't reply to your email, maybe it's because they don't speak any English, but they speak the mighty green.

any way, after a day of charging the stupid mp3/mp4 player the stupid thing now doesn't even turn on. And they refuse to reply to my countless emails.

Don't...DDDDDOOOONNNN"""TTTT BBBUUUYYY anything from

LIGHTINTHEBOX.COM

They are light in the box, because there is nothing in THE BOX, except a pretty display box. LIGHTINTHEBOX.COM = EMPTY TRASH BOX.

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3:33 pm EST
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Light In The Box no delivery

I ordered a Ski jacket from lightinthebox.com on February 12, 2010 and also payed an additional payment to have the product delivered in time for my skiing trip which was in TWO weeks. It is now March 4, 2010 and I still have NO JACKET. I have tried the "Online Chat" and it is completely unhelpful, they have found a way to flag me when I enter the site, so that when I attempt to chat with a "live operator" I receive the message: "all our operators are busy, please try again in 5 Minutes" and so I do, and I get the same thing. After several weeks of complete disgust, I have attempted to cancle my order and I still have no response. What should I do and how can I go about taking action on this. A company should not be allowed to take MY CREDIT CARD INFORMATION and then charge my card for the product and NEVER deliver for the payment, now I am out $100. And it is not like $100 is going to kill me, but now I have NO IDEA who, what, where, when and how my card number is being used, I have no idea if I will ever see my product and I HAVE NO WAY OF GETTING IN TOUCH WITH ANY OPERATORS, THERE IS NO NUMBER LISTED ONLINE FOR YOU TO CALL, THEY JUST WANT YOU TO LIVE CHAT OR EMAIL THEM AND IT IS COMPLETE BS. Someone needs to step up and take control of this from the Bad Business Group because this is a downright crime. I have read SEVERAL various complaints from PISSED OFF customers from lightinthebox and NOTHING has been done about it. This is illegal and if companies such as this are going to screw around and cheat people out of their money and their products, then the US should STOP doing business with China as a whole. This is really irritating and I am so comletey in utter shock that this is even an issue, that is boggles my mind. Will someone please help me and tell me how we can stop this from happening?

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VANILDA FELSKI SCHEAD
, BR
Sep 12, 2013 10:17 am EDT

Fiz um pedido de 04 (Lustres) no dia 06/08/2013 e paguei a Entrega Standart, no valor de R$ 244, 87 com a promessa de recebimento em 08 dias. Receci 02 lustres dia 06/09/2013, 30 dias depois do pedido e os outros 02 lustres até hoje dia 12/09/2013, não recebi.
Paguei o total de 04 lustres R$ 1.646, 06, recebi só 02 e paguei de impostos por 02 lustres R$ 890, 53 o que quer dizer que paguei quaze o valor dos 02 lustres em impostos. Na nota especifica: Valor do produto Importado em Real R$ 959, 92, valor do imposto de importação R$ 575, 95, valor do ICMS devido R$ 314, 58..
Conclusão : recebi dois lustres no valor de R$ 959, 92, paguei de impostos R$ 890, 53, quase o mesmo preço dos 02 lustres e ainda não recebi os outros dois lustres.
Isso é uma grande sacanagem.
Vanilda F. Schead - Itajaí - SC - Brasil

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12:52 pm EST
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Light In The Box wedding dress

I ordered a long-sleeve wedding dress from Lightinthebox with custom measurements the delivery was fast, and at first I thought the dress would be perfect. After trying it on, I realized some alterations would be needed as I was unable to move or lift my arms. I found a tailor and she stated there was enough in the seams to let it out for arm movement. We noticed at that time the dress seemed a bit short in the front but thought after we got the arms situated, it would come down in front. After the second fitting, I was still unable to move my arms and it was very obvious there was a 3 inch difference between the front and side length of the dress. We removed one of the sleeves and after the tailor looked at it, she said there was no way anyone would be able to move their arms from the way it was put together.
I have complained twice to Lightinthebox but cannot get anyone to respond to me.

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Juno
London, GB
Apr 30, 2012 7:32 pm EDT
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Another dissatisfied customer fo Lightinbox.com
If you paid through Paypal check if you can seek redress
This is the address also of Lightinthebox:

No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

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10:17 pm EST
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Light In The Box product can't pass customs

We are out $120 because they won't respond to requests regarding customs, and they also will not return any emails & no phone # for customer service.

FROM UPS:
The above shipment was held by US Customs for IPR copyright authorization from Coolmax. We have been trying to contact the shipper for the trademark authorization letter from Coolmax, but the shipper (Light in the Box) is not responding. US Customs will not allow this shipment to be returned to the shipper if no one can provide a letter stating the items are authentic. The only option is to abandon and destroy shipment unless you can get the letter.

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amanda melton
FORTMEYERS, US
Mar 10, 2010 1:23 pm EST

i am computer stupid, for the most part so i had my brother order my tattoo gun ive wanted extremely bad for years now and he didnt write down my order number but my bank shows lightinthe box took the money and my order is still processing here 3 weeks later when i wanted the 2 day delivery . i am so exited and dont wanna give up on hope for it ! my name is amanda melton . i cant find a customer service number and im goin nuts . .if can please please help me im an astounding artist an will paint draw tat even pay you to help me ! thank you [protected] PLEASE AND THANK YOU

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6:38 pm EST
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Light In The Box refund

i purchased a visa gift card to make purchases online. i ordered 2 netbook laptop computers from them. they took the money off the card and then sent me an e mail that i needed a photo copy of the card and bank info. well after i made purchases and they collected my money i assumed everything was fine. i threw the card away as it was no longer needed as the money was spent. well they cancelled my order and said they refunded my card. i explained to them i needed the card number i gave them as i had no record of it. they said check with my bank. i explained that it was a gift card that i purchased and paid for and i didnt get it from a bank. they would send me the same response. i dont understand why they would take the money from the card and later tell me they needed more info. they should have requested that before they took my money. 418.00 dollars of my money. i need the card number to collect my money and have no way of collecting unless they give me the number. please help

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SOCIETE FANTOME LEGHTINTHE BOX
, FR
Oct 17, 2013 6:27 am EDT
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bonjour, il faut cesser d'acheter aupres de cette société fantôme LIGHTINTHE BOX, se sont des escrocs, ils certifient l'envpoi de produits dans les 3 a 5 jours et font payer en conséquence, a l'arrivée du colis, plusieurs semaines apres, le livreur réclame des frais de douanes qui n'ont jamais été prévu - retour du colis, et aucun remboursement - ESCROCS et VOLEURS a la fois .

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8:29 pm EST
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Light In The Box iphone

they sent me an iphone that didn't work with 5 chargers none of which worked it was about 100$ and i just got ripped off they said they would give me a refund i sent the phone back never got anything at all most people get coupons but me i got nothing i prefer amazon it always works for me and my friends recommended but it didn't have the iphone =( =( =(
it keeps saying processing what ###.
i do not want to show the order number just in case=(

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12:31 pm EST
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Light In The Box never received items

Ordered 5 items from LightintheBox.com. I only received 2 items via UPS. The rest were supposedly shipped via EMS. I inquired why that were 2 shipments instead of only using UPS, no reply from Lightinthebox.com. They used EMS, the shipping status changed daily. All of a sudden it arrived in my postal zipcode with delivery unsuccessful and since then no update. I verified the right address and there is no reply from LightintheBox.com as to where my order is.
Rip off site, don't order from them, .

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11:35 am EST
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Light In The Box no credibility

You are now chatting with 'camby'
camby: Greetings, welcome to Lightinthebox, how may I be of any assistance today?
maleak: Hello, I want to sell your drop shop products on ebay. My questions is what products are available? Is it all of them or some of them?
camby: we offer dropship service and it is free to register with us, for more information, please check our customers Guide Book at "javascript:void(0);"
camby: not including cellphones
maleak: So I can sell anything on your website except cell phones?
camby: yes
maleak: I'm reading the link you sent. I may another question or two please hold.
camby: sure take your time
maleak: ok just finished. what will they see with the product. i mean will they see an invoice with my name?
camby: sure, the customers would only see your name on the invoice:)
maleak: Also you said I cant drop ship cell phones but the following link shows a cell phone I can drop cell and if I click the link it shows more drop ship cell phones I can sell http://www.lightinthebox.com/dropship.html. Please explain why you said I couldnt drop ship cell phones.
maleak: http://www.lightinthebox.com/wholesale-Bar-Phone_c2204
maleak: Hello
camby: hi maleak
camby: let me see
camby: oh sorry yes, these phones can be drop shipped
camby: just not all our phones can be drop shipped
maleak: How can I know what phones can be dropped shipped and which one's cant?
camby: "javascript:void(0);"
camby: all can be drop shipped
camby: May I assist you with anything else today?
maleak: Yeah which phone cant be dropped shipped then? Cause you said:camby: just not all our phones can be drop shipped
camby: hi maleak, i just asked my manager, all our phones can be drop shipped now, sorry for the mistake i just made

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FactFinder
Toms River, US
Dec 10, 2010 8:22 am EST

Whatever you do, DO NOT TRY DINO-DIRECT, as suggested by a previous commenter. Talk about going from the frying pan into the fire ! I have no experience with lightinthe box, but regardless how bad your experience was with them, it would likely be much worse with DINO-DIRECT. This company is a complete sham, and I have been lied to, deceived, and cheated many times by ordering from DINO-DIRECT. Caveat emptor !

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anonymous 12
, US
Jan 24, 2010 8:34 pm EST

try amazon.com or overstock

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ashleyyo
, US
Jan 17, 2010 10:12 pm EST

Try dinodirect.com

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6:45 pm EST
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Light In The Box fraud fixed

Hi,
I am the on who originally wrote the fraud complaint. I did as the customer service notation on this complaint site asked and included my customer# / order# in my complaint. So, to be fair, I had to come back and let you all know that after doing this they did refund the entire amount to my bank account within the week, so now my children can have christmas after all. I hope that all of you can also get your complaints resolved this way. Please take the advice and include your order number in your complaint because I wish everyone as much luck as I have had. I think lightinthebox's biggest problem is good communication after orders are made. Thank you lightinthebox for stepping up.

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Light In The Box fraud

Lightinthebox is a total FRAUD company. I ordered two laptops for my children for Christmas and even paid extra for shipping. The order was almost $400. I then received an email from them stating they need a picture of my credit card with only last for digits of number showing or copy of bank statement with only name and address and last four digits showing. Suspiciouss as I was, I did it anyway. Then I received an email stating that my order had been cancelled. I then called my bank only to find out that lightinthebox had already deducted the funds from my account at least a week before I sent them the picture of my card. I am a poor person and now am out $400. with no Christmas for my kids. That was to be their only presents. I saw their comment to include order number in complaint and they would take care of issue. Yeah right, I don't believe it but here goes anyway. I will let you all know if that is a scam too. Order# [protected] I NEED THAT MONEY BACK

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Jaxxxx
, US
May 18, 2020 4:37 pm EDT
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I ordered a wig. Not only did I not receive the package in a timely manner, the wig was a raggedy cut up and chopped up wig! It did not have any type of label in it; it did not come with any tags on it; it did not come with a packing slip or receipt, so I could not return it due to their online policy stating that you much include all of these things in order to return it. I have reported them and we will see how it goes. They are making money off of American's who are trusting what they post on their website. They are frauds and scammers! Please, Please do not order a hair pin from this company. They would probably send you a nail. Just saying.

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kiwigal_nz
, NZ
Dec 13, 2010 12:08 am EST

OMG ! I didn't realise so many people were in the same boat as me... SAME THING HAPPENED to me buying E73, Nokia, W995, cellphones, I bought 5 of those. I had so many, I really mean it - so many problems. It wasn't a joke. I paid good money for those... Good looking phones, but they NEVER WORKED properly, I sold these to my long distance clients. They all hated me for selling them CRAP PHONES... And guess where were they from ? From this Crap Chinese Company called: THELIGHTINGBOX WHOLESALE... Later found out they have so many websites with different company names, but they are same people. They say they QUALITY ASSURE it thouroughly before sending it. What a whole lot of bllsh...t... honestly. When I complained, they were very unhelpful, they simply said on online customer service chatbox, they wrote: "what do you expect to get for that price"... that words still is clinging to me. How they treat customers AFTER SALE. Had to make so many complaints to get what I ordered, but it cost me courier money again to return products back, and then wait another few weeks to come back... What a huge drama ! HEADACHE ! And guess what they only like POSITIVE FEEDBACK under their product/catalogue online from any sales. If it NEGATIVE feedback, they never put that on their website... When you dob them online like this, they want to be all supportive and all goody goody. Obviously they cant stop the negative feedback here, except be nice and pretend they are the best. NO WAY ! They are your WORST nightmare... All they product looks very elegant and juicy to have... But believe me its not worth your time to waste and money... Keep your good hardworking money to buy from someother dealers. THELIGHTINGBOX - STINXXXX !

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LINDAGALE
, US
Apr 08, 2010 11:14 pm EDT
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this is my first and last time to order from LIGHT IN THE BOX. I ordered 2 wigs, and, when they arrived, they looked nothing like the pictures of the ones I ordered!I'm not even going to bother trying to contact them about it. I read the reviews by other dissatisfied customers. I will just try to sell them on ebay, or something. But, please listen to me and the others! D O N O T B U Y
F R O M T H E M ! ! ! pay the extra $$$ and order from an American company!

not happy!
L.T.

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disapointed!
washington, US
Dec 25, 2009 7:02 pm EST

hi,
im sorry to here that this happened to you. im curious to know did you ever recive your money? I'm now afraid i ordered a mini laptop for my daughter for chritmas 2 days ago and now i would like to cancell. So you have a number where i can call to cancell?
Thanks! I'll be checking back on this site for the number.

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Denny_
, CN
Dec 09, 2009 3:12 am EST

Hi,

I have sent you an email to clear the confusion. You can reach me at CustomerCare@LightInTheBox.com, if you need any further help.

Best regards,

Wei Jin
LightInTheBox.com

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Light In The Box won't refund my money despite return of merchandise

Do not do business with this chinese company! I ordered an electronic device (A wireless video recorder/receiver) in july from them after one of their online "salespeople" assured me twice that it came with two cameras. It didn't, despite the fact a camera is shown in the instruction booklet that came with it. It's a useless device without the camera. I returned it to china in october. No refund. No charge put back on my credit card. Just a huge run-around. I was told yesterday that I have to deal with paypal. I never even paid them via paypal! They won't give me a phone number so I can talk to a real person. I'll never see my $142 again. Keep your money and avoid the stress of dealing with lightinthebox.com. Scam and fraudulent outfit. They've got their merchandise back so they can turn around and sell it to some other trusting shlep like me. Buy american and save yourself the trouble. We have laws here against scams and frauds. If your money gets to china, you'll never see it again.

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Swayle
, US
Dec 09, 2010 2:35 pm EST

I ordered a dress a month ago. It said it would ship in 10 days. When it didn't I asked for a refund. So far I don't have a dress or a refund. You cannot talk to anyone in customer service. Only can submit online requests.

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Denny_
, CN
Dec 04, 2009 12:35 am EST

Dear valued customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at CustomerCare@lightinthebox.com with your order number and contact information and we will assist you very soon.

To all customers,

We appreciate your feedback in here. We would love to address every single complaint. If you can include your order number in your post, we will contact you to resolve the problems.

Thanks and Regards,

Wei Jin
LightInTheBox.com

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Light In The Box terrible service/product

Terrible experience. The dress I received is nothing like what was pictured; the picture showed a stretch satin dress with beading. I received a dress with a non-stretch satin with a tacky lace overlay and sequins. There was a tear in the skirt area. Contacting the company is not possible as they are in China and list no phone numbers. The website has a live chat option that is only for pre-sales questions and cannot direct to a further source of communication. Sending emails grants you a generic macro-ed email response that has nothing to do with what you have asked/stated. Terrible experience.

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AlRam
, CA
Mar 08, 2017 10:11 pm EST

TERRIBLE EXPERIENCE! They sent me a wrong item (totally wrong wall art piece!). I sent it back to them, and then they refuse to reimburse me! They are illegal scammers and thieves, and must be shut down!

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ANDYYO
, JP
Feb 26, 2013 7:57 am EST

made in CHINA. REMEMMBER THIS.

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C-Kay
, US
Jun 23, 2011 8:15 am EDT
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I ordered a dress in April. In May a month later, I contacted them and they said they did not receive my money and to my surprise they had withdrawn the money from my account. So then they processed the dress but whenever I'd go to track it, there was no information. So I waited. I received the dress today and it doesn't fit. The train is too long. The color is too light and the zipper has a hard time zipping. I contacted customer service to get an RMA code but they didn't help me. They just told me to wait until I'm contacted. I would like to send the dress back and just get my full refund of $177.26. I have to travel for a wedding in 2weeks and I know I won't get the exchange back in time. Please just refund my money.

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C-Kay
, US
Jun 23, 2011 7:43 am EDT
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Hello,
I received the dress that I ordered back in April today but I didn't realize the train was that long. I am travelling to Africa and I can't have the train that long due to the dirt and this is also the wrong size. The zipper also seems to have a problem with zipping. It seems to have a hard time going up. I would like a full refund of my money. I tried to go on to my orders page but it says I have no orders on my page. I contacted customer service and they said I have to wait until someone contacted me and they couldn't help me any further. I have a wedding to attend in 2weeks and I know I won't get my exchange back in time. Please start my return process and send me an RMA code.

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Eden Bremner
Perth, AU
Mar 16, 2011 1:08 pm EDT
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I honestly wish i had red this before i ordered my dress. I had three friends who had ordered from lightinthebox.com and who were so happy with their orders. I however received a ball dress that was two sizes too large only two days before my year 12 ball. I am a fairly slim and tall girl with curves and in this dress not only did i look as if i was drowning, but I looked unflatteringly large! Congrats lighinthebox you ruined my dream dress. I am not having to run around the city tomorrow and miss school in order to find a dress before Friday, problem is tomorrow is Thursday. The dress gaped at the back and there had been an extra two inches added to EVERY measurement despite the extra $30.00 we paid for custom measurements. This was unfixable due to the design of the dress. I am so disappointed ad will be returning the dress and i expect a FULL REFUND.

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stephanie wright
mt vernon, US
Feb 20, 2010 10:06 am EST

I have read the previous comments and couldnt agree more. I ordered my bridemaids dresses from light in the box. When they came 5 out of the 8 had major zipper problems. One dress had a crooked zipper a rip in the bodice and the seams puckered on the sides. Ligh in the box was already supposed to be sending me a refund of $300 for incorrectly charging my credit card twice which I never received. When I contacted them to return the dresses I was given the run around. Their customer service is non exsistent. And TRUST me once they get your money they dont care. If your thinking of ordering from them DONT DO IT.

Stephanie Wright

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maryves
Richmond Hill, CA
Jan 29, 2010 11:13 pm EST

I found the dress of my dreams on light in the box.com. I order and anxiously awaited it's arrival. When I opened the package, I was absolutely devastated. I was supposed to receive an custom measurement A-line satin gown with brush train and a fitted lace overcoat. What I actually received was a modified mermaid gown two full inches short on each measurement, a lace overcoat big enough for myself and two friends, no buttons' nothing. To top it off the lining of the dress had several blood stains on it. First I was told keep the dress, don't send it back, full refund on it's way, then send it back and we'll check it out, back and forth. No straight answers and they have a disclaimer stating that they do not give full refund if their product is not as pictured. Personally, when I shop through a site or a catalogue, I fully expect the item to be as pictured. Finally, I received an email stating a full refund has been issued. Two weeks later, no money. I have been fighting them for three months and they left me scrambling for a dress. I advise everyone to run very far, very fast if anyone mentions light in the box.

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Baligirl
Perth Metro Area, AU
Jan 29, 2010 3:34 am EST

I ordered my Wedding dress with this company and when I received it, I was devastated, it did not look like the picture at all it was missing the detailed beading from it and the flowers and the back of the train was also mising, they replaced the dress and I was sent another dress exactly the same, I was shattered by this point with my wedding day now 2 weeks away...I did received a refund after a few weeks but then was left to find another dress at short notice for my Wedding...I will never buy from them again and I have sent pictures of the dresses to my Australian Wedding contacts...who have also put pictures up of other girls who have ordered Wedding dresses thru these scammers and they wont be getting our business ever again...Its just terrible that they can do this..they should make the dresses exactly as it is stated on the website...And trying to contact them is a joke...they never answer the phone and speaking to the chat line is just annoying because they dont help you...Never again light in the box...

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Denny_
, CN
Dec 04, 2009 12:23 am EST

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at CustomerCare@lightinthebox.com with your order number and contact information and we will assist you very soon.

Thanks and Regards,

Wei Jin
LightInTheBox.com

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4:27 am EST
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Light In The Box customer feedback

Dear valued customers,

On behalf of LightInTheBox.com, we appreciate your feedback. We would love to address every single complaint posted in here, so if you can include your order number in your post, we will contact you to resolve these problems.

Best regards,

LightInTheBox.com

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Extra Concerned
, US
Feb 17, 2016 5:55 pm EST

On Feb. 03 2016 I ordered # [protected], before I submitted order the page said 3-5 day shipping, after I submitted it was 10-20 business days, it's been only 14 days but I'm concerned after reading some of the comments, on this site you said include order # which I did at the first of this comment and you will contact me, I trusted your company to do their part, I did my part when I ordered and paid in advance. Please do your part and send me my products, # 2Pcs 3157 18x5050SMD 80-100LM Red Light LED Bulb for Car (12V) Quantity: 3 $11.97 + $4.00 Shipping GRAND TOTAL $15.97, I expect my parts or my money. DO THE RIGHT THING. Thanks, Tom P.

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nana78
, US
Feb 18, 2011 11:19 am EST

light in the box is full of horse [censor]. They take your money and never send you your package. If this happens to you file a claim with your financial institution and let them know with in 15 days from the first day ordered. They will refund your money for you. If you use your visa and pay expedited shipping and it's no there by the last day. They have a strict policy they will also refund your money. Do not wait longer than 15 days it will make it a little harder. Good luck all I hope light in the box burns down by natural disaster. I hate them. lol

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M.Sal
Edmonton, CA
Jun 09, 2010 3:46 am EDT

Hello All,

I have purchased a gps/dvd player for my car. I ordered it and got it after 9 days. HOWEVER! The device had more problems that I could ever imagine. DVD would freeze, gps did not work, there was a gps button but nothing happens if I click on it, Device would freeze and not turn off, I had to hard reset it few times, then hard reset would not work, I had to disconnect my car battery to reset it.

Nine days later after receiving date I contacted Lighinthebox. I was advised to ship item back for a replacement and they will cover the cost of shipment up to $70. For that amount of money the only option was to send item back through ground/sea. Usually it takes 4 to 6 weeks for the item to be delivered to china.

Here I am 58 days later, and I have not received a working item yet. Lightinthbox has refunded me the shipping cost (about 50-60 dollars). Unfortunately I have paid over $100 to get device installed. & will have to pay another $100 to get another wiring done, or to get the manufacture radio back in.

I have recently contacted the company to follow up on current status of order. I was advised item will be processed around June 7. So now we're past June 7, I contacted them yet again. I was advised that item is not available due to demand. Yea I'm sure people are dying to buy the same in dash gps.

I was quite patient with them. The main reason I purchased this device is for the road trip I'll be on very soon. So I guess if I’m on the road I’ll have no radio/audio player installed.

I have contacted my VISA Company, the one I used to pay for item, and filed complaint to dispute this sale. I was advised 4 weeks to get issue resolved.

At this point I DO NOT RECOMAND lightinthebox to other online buyers. I would have defiantly paid the extra $200 and purchased in dash gps from Best Buy or Future shop in my local area.

I will defiantly not recommend it to my father and sister who wanted to get in dash gps for their car as well.
If lightinthebox owns up to their promise and take serious action I will post updates to this post and let everyone know how they handled the case.

If by any chance someone from lightinthebox reads this, I have opened 4 tickets regarding this matter. I'm not sure what different it would make if someone from lightinthebox replies to my posting asking to resolve this matter. But If you do get a chance to read this my order number is: [protected], maybe you can post a reply on how you resolved this matter.

So yes I agree, they have the worse business practice I have dealt with online so far.

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done in
Richmond Hill, CA
Feb 22, 2010 10:03 am EST

I have been fighting light in the box for 4 months for a refund on a defective wedding dress. Initially it was refund within 2 days, then 5-7 days, 30 and now 40. The comment by light in the box is just a lie. I sent back the defective dress, so they have the dress and my money. All of their emails just say be patient. Truly, their behaviour is criminal.

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6:41 am EDT
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Light In The Box fraudsters

Absolute scammers!
Beware buyers do not use!
They took my money and never heard from again. I opened a complaint with paypal and was advised that if I wanted my item to close the dispute and they would send out 9-14 business days later! That was how long it was supposed to take after the recieved my payment!
Anyhow, I havent closed the dispute and am now fighting for a refund! Will not give up either! The telephone number they give ppl is never connected so the number I have obtained (By telling them I wanted to make a large purchase) is +[protected]. I think his name is gugu. Keep fighting fellow scammees, we all need to stand up against # like this!
Crapinthebox

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Kathleen Sullivan
, IE
Jun 28, 2011 10:20 am EDT

Buyers Beware. Lightinthebox is a total rip off. I returned almost 200 Euros worth of merchandise through UPS and lightinthebox refused to take them back. I never experienced in my life what they have put me through. Excuse after excuse rather than deal with the problem. I have lost all this money through shopping with them. There should be away to stop their scam . They have our money and we are left with nothing but shoddy merchandise. Very unhappy Irish shopper.

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4:27 pm EDT
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Light In The Box no reply, no feedback no, updates on my order.

I placed an order from this site,
and they said It will take maximum 1 week to get my order shipped.
So, I placed an order, and they took my payment very next day,

It's been 3 weeks now,
No reply, No Feedback No, updates on my order.
and I am still waiting for my order updates.
This is one of the most Awful shopping experience I ever had.

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bruyant
, FR
Aug 24, 2014 10:13 am EDT

je voudrais une réponse rapide et un numéro de téléphone pour pouvoir vous joindre

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bruyant
, FR
Aug 24, 2014 10:10 am EDT

j ' ai passe Commande LE15 août le Montant a

Été encaisé MAIS je n ' ai Toujours rien Recu

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mkrao
, DE
Jan 27, 2011 10:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,
The lightinthebox people are cheaters. I also ordered some products 20 days back. I didnt get any products till now. I think they are cheating people. I suggest not to order any things from that website.

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jennyl
Philadelphia, US
Mar 30, 2010 6:53 pm EDT

i ordered my dress 3-6-10 and now its 3-30-10 and still no dress am getting married 4-17-10 and i have no dress

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AngryCustomer951
Hemet, US
Feb 24, 2010 6:48 pm EST

I too have ordered from this company on Feb 13, 2010 and they got their money on feb 14, 2010 from my credit card. I still have not recieved my order. All I keep getting is excuse afterexcuse about when they should be shipping out my order. This is insane. Very regrettful of doing business with this so called company. Beginning to think its nothing but a huge scam. I mean come on they have no phone number to reach anyone in their company. hmmmm something just aint right here and I am getting fed up

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Brandibear89
Newport News, US
Feb 23, 2010 6:09 pm EST

I have had the same problem!... and after reading the complaints on this site i am beginning to regret ordering from them... Did you ever get your order?

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finn82
Toogoom, AU
Oct 24, 2009 6:57 am EDT

So was your complaint ever attended to? Was it rectified?

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Denny_
, CN
Oct 19, 2009 5:56 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

ComplaintsBoard
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11:47 pm EDT
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Light In The Box broken item

i ordered an mp4/p3 touch screen it took about 15 days to get and then i finally get my player it looked good
i charged it for alittle bit and then turned it on and was able to mess with it for a total of five min. then the stuipid thing just froze and that it, it wont unfreeze i even tried to reset it and it still wont work. I spent 50.00 for junk there has to be a way to close this site so no more people can get ripped off . the people from this web site are stealing and should be stopped

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sandeeww
, GB
Apr 08, 2010 9:51 am EDT

i have used lightinthe box and love the goods... all the things i ordered are great... even when one item was missing i emailed and recived a new one with in days... would use them again...

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anonymous 12
, US
Jan 24, 2010 8:35 pm EST

same here except with my iphone i ordered

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Candy Marcel
Houma, US
Jan 02, 2010 5:30 pm EST

I also purchased a mp4/p3 touch screen player and it will turn on and freeze it doesn't turn off and it won't except the computer at all. I purchased it for my 7 year old daughter for Christmas and now the one and only thing she wanted doesn't work and I can't get anyone to help me. I will never buy another thing from them and won't let anybody else order from them. I have sent over 8 email and tickets and have got not one reply.

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Denny_
, CN
Oct 19, 2009 5:59 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

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12:27 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Light In The Box - rip off

This company is a classic online ripoff operation. They sell merchandise at cut-rate prices that is designed to look like it works — but nothing works. It's all a gimmick. The electronics are not even supplied with some of their merchandise — just a casing that looks real. They are an online scam outfit that flourishes off first-time buyers who are...

Read full review of Light In The Box and 29 comments
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5:37 pm EDT
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Light In The Box fake football tops

hello,
i have recently brought two liverpool football shirts from Lightinthebox, when i received the tops, they were both the wrong size, but i also noticed that the shirts were not the real thing, as there was no Adidas logo and the spelling on the inside tags was rubbish, the colours on the 2009/10 shirt was wrong on the back, it is suppose to be all gold not white, this i have checked on the proper shirts in the high street stores.
I did send Lightinthebox an e-mail regarding the sizes to see if they would e-mail me back, which they haven't, i have also read some off the other compliants regarding this company, and it is my belief that i will never receive any correspondence from this company.

Many thanks
John Wood

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Denny_
, CN
Oct 19, 2009 5:55 am EDT

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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