Light In The Box
reviews and complaints

I am very disappointed with this sites lack of customer service. They should be required to state on their site an ordering page so that consumers know they don’t have a customer service to take care of their orders if there are problems. I ordered a dress and several other items I needed for a beach wedding and photo shoot this weekend. I paid for expedited shipping & paid through paypal. Everytime I checked online for my order it kept saying “Pending” but without any explanation or link to follow up on. I contacted customer service several times to find out what pending meant and what the status of my expedited order was, I never received an email or phone call from their company regarding any problems with the order and I only received a couple of generic replies to my service requests that gave directions on how to check the order online, which is what I had been doing without any notifications or reasons for delay from the company and with absolutely no way to contact the company by phone to talk to someone even though their site states there are reps in 27 different languages to help. Well, I never received any help from the company on my order and I needed it today! I also gave my complete phone number twice to my customer service inquiries and asked that someone please call me so I could find out what to do & no one called ever! Today I logged on and someone on their site changed the pending to pending with a question mark that when I dragged over it said payment incomplete. Now, I never received any notice from paypal that there was a problem or from the company, so there was nothing I could do to take care of it in a timely manner. Basically, this shows they do not have a true customer service department or follow through with request from customers to explain the problem or even call since they do not provide any type of a phone number for customers to call. All consumers should be made aware of this type of service so they can fully understand they will not be able to contact the company for help or receive a direct reply for help on orders, this is quite different from most online companies, so they should make this information known on their site so people know when they are ordering they will not be able to speak with anyone, or even get a direct reply in email at the very least!

I am unable to unsubscribe from the newsletter, the unsubscribe link in the mail (that i didn't sign up for) does not work.
I keep receiving their spam.

I advised other Dutch people that were also having this problem, to make a spam complaint at spamklacht.nl, after this they blocked me on Facebook.

Lightinthebox, be the hero in this case and remove my mail from your newsletter/promotinional database.
Also, fix your unsubscribe link and your FAQ. What's being stated in the FAQ about unsubscribing from newsletter isn't possible, the field is nowhere to be found.

Hi I ordered a projector from Lightinthebox.com, a month ago, they shipped it out the very next day I paid for the item. The order has not arrived since then and I can not track the order either because the link they have given is not working.

I paid $84 plus the shipping charges included.
If the item does not arrive I will be forced to ask for a refund and refrain from using the site.

No Means of communication on their site! It tells you to click on your order # & it will give a box to contact them. This does not happen! The only way to message them is through their Facebook page. The items I ordered are for my son's wedding on 6/6/15. I paid extra to have the items expedited (3-5 days) . This order was placed on 5/19/15 & it is still processing! When they did respond to my message on Facebook they told me the order will ship on 6/4/15 & they told me to be patient! There is no way I will get it in time for the wedding! I asked them to cancel my order & refund my money but now they aren't responding to my request! I would not recommend this company to anyone!

I placed large order on the website www.lightinthebox.co.uk. I paid about $200 for the order, but the seller hasn’t told me that I would need to pay for the customs. I got the bill for $50, and it was mentioned that I need to pay it within 30 days or I wouldn’t get the order. What the hell? I tried to reach the seller, but this scammer ignored me. I won’t buy from them again.

The dress I ordered was too small. Lighinthebox refused to give me a refund stating it was my fault for not giving the correct size. I measured the dress and found it to be the incorrect measurement for my size. They relayed to me the instructions on returning the dress which I did. Received an email stating to click on following link which I did and nothing. No link activated by lightinthebox. I'm starting to feel the run around. I will never order from this company again.

More than a month ago I ordered a black jacket with red fowers at Light in the Box, via internet. About 2 later I received an email from Light in the Box that the item was no longer available that they had cancelled my order. Today I noticed that Light in the box has charged my creditcard (Visa) for €15.50 allthough I requested at the time of their cancallation to retourn the amount to my credit account (Visa). In answer they send me the https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=9150359 which is non existing according to google. How do I get a refound, I no longer trust Light in the Box, I want my money back.
Thanks for helping me, kind regards,
Danielle Weets danielle.[protected]@skynet.be

On Friday 20th March 2015, i went on the Light In The Box site for the first time, before paying through my Pay Pal account for two android phones, these cost me £113.91, i then paid a further £15, 99 for the" Expedited Shipping & delivery costs " ( 3 to 5 days) to my home address, and was led to believe that this would cover everything, then they shipped it to another Chinese shipping company called UPS, and they are causing all kind of problems & driving me crazy! they now say my parcel is in Swansea & want me to pick it with £32 for tax & shipping costs, I am a 66year old housebound pensioner with chronic health problems, I have no one to help or advise me of how to deal with this difficult company, i do everything online, Shopping, Banking, Pay bills & have accounts with a lot of companies but i have never in the last five years ever come up against a company that are blatantly lying & deceiving consumers, I have a pension ( credit) every week & it is going to cause me great hardship if i dont know how to handle these thieves, With Respect, G Palmer

Ordered a dress at the end of February. On March 11, 2015 I received an email stating that the item I purchased is no longer available. I would receive my refund for the purchase price within 24 hours. It is March 16th, and I have yet to receive my refund. Only way to contact company is via E-mail. Don't order from this website. It's a scam.

I have been trying to contact this company for weeks. They don't give you a customer phone number, their e-mails are automatically generated and marked "non-reply" and on their web site where it tells you how to contact customer service, just has you going in circles. On the web site they said the problem was resolved, but wasn't. On one pagethey claimed the order I placed on Dec 13th was shipped on Dec 3rd. WHAT ?
They shipped it 10 days before I ordered it ? I have been trying desperately to contact them about my order. All to no avail.

I bought 2 dresses on Light in the Box website and one dress was $15 the other $12. There was free shipping on those items until November 23rd and I ordered them on Nov 21st which means my order should of been free shipping which would bring my total too $27.99. When I ordered I found out they charged me $15.00 in shipping charges. They sent me a confirmation email to tell me money was taken out of my account and that 3-5 business days my order would ship. Then I get an email saying that I didn't pay and that I need to pay still. They already took the $42.99 out of my account because it says on my account at bank which has their name Light in the box $42.99. Then I get another email saying I now owe $43.99. I was suppose to only pay $27.00 with free shipping and I get charged the $15.00 for shipping then they tell me I owe money and then they try to get me to pay more. It says on that website in my account that order is pending because they are waiting for me to pay. I already paid and I also got a confirmation email saying my account was paid and they will ship my order out in 3-5 days. I don't know what is going on but I will not get scammed. They took my money now I want my order shipped to me. If I have to I will make sure to trace their IP address and file a complaint with better business bureau and with anyone else that I have too to shut them down. There is no telephone number for them and they don't return emails. Here is my confirmation order they sent me.

Order No. [protected] Ordered on November 21, 2014
Dear Teresa Lagrone,
We confirmed payment for your order #[protected] on November 21, 2014 and have begun processing your order!
Once your items have been packed and are ready to go, they will be shipped to you immediately. You will receive a shipment notification via email once your order has shipped.

Bill to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Payment Method
Credit or Debit Card
Ship to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Ship via Expedited Shipping
Item(s) in Order Item Price Qty Price
Girl's Blue Costume Princess Snow Queen Cosplay Long Dress USD $ 12.00 1 USD $ 12.00
Gils Beautiful Princess Dress USD $ 15.60 1 USD $ 15.60
Sub-Total USD $ 27.60
chinaups USD $ 15.39
Grand Total USD $ 42.99

I agree with the earlier complaint that someone may be skimming credit card numbers from miniinthebox.com.

I bought something at miniinthebox with a prepaid credit card that got from my cable company (Comcast). I had only used that card 4 times prior to buying this thing at miniinthebox, and all of those purchases were at established US companies where I shop all the time. 5 days after my miniinthebox purchase, a charge was placed on my card for a website I have never heard of: getnamenecklace.com. It turns out that both miniinthebox and getnamenecklace are Chinese companies.

The good news for me was that this was a prepaid card with a $200 spending limit. The bad news is that the customer service for my card from Comcast is not that good, so the process for trying to get my $32 back is long and painful, and may or may not succeed.

I made a purchase on 31 / 7 / 2014 and yesterday i found that my credit card information got stolen during the purchase. It was used in online purchase from a website i never knew. I think this website is not well secured, how did this happen? I don't know. I dealt with them before and got my friends to do the same, but from now on i will never purchase anything from this site again.
The worst thing was when i sent them inquiry to complain about it, the pre sales team replied me by an auto - message and when i replied them, i got nothing until now.

Ordered a two sided clock. The two faces are held together by a small piece of solder that could not withstand the stress of handling and it snapped. I have another two sided clock with a well-made hinge...this clock is NOT well made.

The return process is a nightmare. I have to send them a picture of the faulty product to prove my claim, when all they have to do is look at one in stock to see how poorly constructed it is.

Very unhappy with this company. I feel this is a process put in place to frustrate the customer enough to get them to throw up their hands and give up on their refund.

Some of my Lina Uv gels ran out and caused a big mess. Two of my glitter gels and some of my solid gels. How are you going to mix this? This is the first time I have ordered from you!
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It won't let me put on more pictures!

I bought two phones from the www.lightininthebox.com. I paid about $150 for the order and postage and sent this sum through Western Union. After that I received fake confirmation email and the tracking number, which turned out to be scam. This number didn’t show any useful info. I tried to reach the seller, but he didn’t reply. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size small or "one-size" which according to the site fits small/medium sizes.
Unfortunately every. single. top. fits COMPLETELY differently - from being too tight to even put on without ripping it (I'm 5'0/100lbs - did they send me a child's shirt?!) to having the sleeve holes go down to my belly button and the shirt go down to my knees (XL style, like nightshirt worthy).
I thought - oh I'll purchase just one top to see how my order goes, and before I knew it, I was $60 in the hole with a boxful of blouses because they had so many "positive" reviews and adorable looking items. Oh and everything was so cheap!
Well not so much. $60 for nuttin.
Just don't do it. Oh - and they won't take a return for things not fitting - I did see that on the site, but thought - how hard could it be since I'm ALWAYS a small and there should be no issues? Oh were there issues. Just don't. Don't do this to yourself.
Go to Target.

I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery and import charges they worked out alot dearer than if I had waited and purchased them locally. Within hours of this company taking a payment from my account, my bank called to advise that someone in Maritus was trying to pay for goods with my card number. They cancelled the card and no monies came out of the account but I am still angry for the theft of my details. This company is disgusting and when was a 30 Guarantee any type of guarantee at all when it comes to electrical goods. Steer clear of this company. They are usless and sell on your details.

Hi,
Bought two pairs of dance shoes which were a size to small for me and needed to exchange them for a size bigger. I had read where I had 7 days from the day I received the items to lodge a letter to inform the company for a refund or exchange.
The shoes arrived on the 30th December 2013, but was out when the delivery came, so had to go to the post office the next day the 31st to collect the parcel.
Immediately after I tried the shoes on, I wrote to the company and explained that the shoes were to small for my feet and that I would appreciate an exchange for a bigger size and would they let me know if there was anything else I needed to know before I post them back to them and where should I post them back to, here or China.
I immediately received a very confusing response back, apologising to me for not receiving the parcel as yet (I never said that!) and that they will give me a 20% discount on my next order for the incovenience they caused me. I wrote another email to them and explained that I had got the shoes and never said anything about not receiving them.
I lodged my request to them via email on the 31st. December and another on the same day explaining why I got such a complete different response from them which was not what I wrote all all. The second email has not been answered yet, unlike the first request when they resonded almost immediately. Now, the 7 working days from the day the parcel was received are the 30Th, 31st Dec. Holiday Jan2 2014 Jan 3rd. 6th. 7th.8th. According to me. Don't know what to do next. Thanking you kindly for a reponse as what I should do next. Thanks, Beacher Prior