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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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9:11 am EST
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Light In The Box wedding dress

I order my dress with expedited shipping of 3-4 days, almost 1 month before my wedding. I actually received my dress 2 weeks later and it didn't even fit. Now I have 7 days to go find another dress because this one took so long to come in. I tried calling the customer service number and it said it is currently out of service. I tried sending an email to the [protected]@lightinthebox.com email add they give and the web page is "down" for 4 days now... I need to return this dress and I cant get a hold of anyone. I am extremely upset because now I have to stress out looking for another dress, if I would have known it wasn't going to fit me in the 3-4 days that my dress was supposed to be here I would have gone dress shopping sooner. They take your money but when you try to reach out to them you are no longer important. Extremely upsetting telma martinez order number: [protected]

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8:31 am EST

Light In The Box "unable" to return refund

I ordered shipments from this website in november and received all but 1 item on this site. As compensation they promised to return money back into my paypal account. Later I received a new ticket saying they are not allowed to give back my money. I am very upset as I do not want to have this happen to me again. This has been a long process and I have yet to see this credit in my rewards & credit section. If you get all your items then amazing you are the lucky one. If you didn't and expect your money to come back... Good luck. This website is terrible don't waste your money here!

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C.a. Morrison
, US
Dec 12, 2015 9:31 pm EST

so i want to return a dress just purchased, i have been all over the page for custiomer sevice, to make a return, now i am stuck with this dress of $120, 00, because i cannot find a way to return, this is not fair, and a total rip off. the dress is lovely and fit well, but ba bit much for where i am going,

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12:49 am EST

Light In The Box non delivery and no refund when asking for a refund

Pathetic service delivery, empty promises and crooks, taking your money, not delivering a product and then not refunding you when you ask as you have to wait till the deadline of the second or third time's attempt at sending a parcel to you - that is what Lightinthebox offers. We ordered 5 separate parcels during the start of October and the longest waiting period is 20 work days. It is now almost December and after numerous emails ("tickets") I have now requested my money back and for them to then contact their couriers and get their parcels back from wherever it is in transit as it's not my problem any longer. They do not want to give me my money back when I ask, as they say I must wait for the parcel. I find it pathetic to have to wait almost 2 months for parcels ordered, which was promised to be here within 10 - 20 work days. They keep making empty promises and moving up delivery dates, promising to send parcels again, when we have had enough time waiting and just want our money back. They are rude and crooks, if they want to keep money for items not delivered. They want to give us Credit for our account to purchase again, but we never want to make use of their online shop again as the service is probably the worst from any online store we have ever used. My items alone are $77.50 and I would just like them to refund me without any more hassles.

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3:18 pm EST

Light In The Box deceptive shipping

I paid extra for speedy delivery. I paid extra for expedited shipping and it said 3-5 business days. I counted out 3-5 days which came and went. It has been in "processing" way over a week. They also already took my money. I emailed a complaint and said I wanted a refund for expedited and charge only for th lowst priced shipping since the 20th is almost 20 days later. They then emailed me about the time it takes to go through a thorough inspection then carefully boxing it. There is nothing on the site saying that it takes many days to get the purchase ready to ship and that 3-5 days is what it takes when they actually ship! I told them that this is deceptive and that they need to explain that on the site. They only mention that policy on site with Super saver shipping. I will never order from them again.

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4:12 am EST
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Light In The Box ony camera leather case (hx90)

I am from Bangalore, India. I had ordered and paid for in full, through credit card, for a Sony Camera leather case. (Order No.[protected]) on Sept 8, 2015. I was told it will take 10-20 days for delivery. I had additionally paid for shipping & insurance separately. Nowhere can I contact them in the site even through on the site it says that my item has been processed and already shipped. This on Sept 12th and now its almost 55 days and there is no sign of my item. My have lost my money. Whats worse, my credit card details has been stolen 15 days later with some spurious transactions that I never made. I have disputed with the bank who are investigating. I have no direct proof that the two are linked but this is plausible in the overall context. I made a terrible mistake with this "fake" website. I am sure that it is run by Chinese scamsters. DONT FALL FOR THIS SCAM. Don't buy from this website, ever.

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5:36 am EDT

Light In The Box electric shaver

I ordered this item on September 30 paid the extra fee to have expiduted shipping so that it would arrive to my father in 4-5 days... he is in a rehab faciluty and just wants to shave on his own... he calls me every day wanting to know if its coming... you people are a disgrace...

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4:58 pm EDT

Light In The Box quadcopter udi u818a

Dont buy from lightinthebox.com. I bought a quadcopter udi u818a and I got it without camera. I wrote review on seller page and they delete it. I ask them to verify other sites that sell this udi model and see that should came with a camera and after 2weeks they told me that the udi model u818a it comes without camera. Totaly not true. I tried to write another review on seller page but if you dont rate it with 4-5 stars, they will delete it. "

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10:25 am EDT

Light In The Box order pnl9930946233

I would like to know where my order is. I ordered 2 shirts back on Sept 10th. I have not received my order. There is no way to contact you. My order # is PNL9930946233. I tried to track the order & it comes up, no company found. I would like my order or I want to cancel it if I don't hear from anyone. 10-20 days for delivery that's a joke. If I don't hear from you in 24 hrs I will be contacting the Attorney General of my State to make a complaint & to have them research the problem. Then I am going to write to the Better Business Bureau & they will investigate your company as well. Pamela O'Toole

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11:06 am EDT

Light In The Box delivery methods

This company has to be the worst I have ever had to deal with. I ordered a product on September 16th and came to find out it may take 30 days to receive a product that shipped on the 24th of September that is merely going 5 states. When I contacted the company their only response was what appeared to be a generated email explaining they use ground shipping as the cheapest form of shipping. So my question is what ground shipping do they use? horse and buggy, I know I have shipped products out of the country weighing more than 15lbs and they arrived to their destination within 10 days, I have shipped products by ground within the US and it takes 3-7 business days. So my question is why would it A. cost 15 dollars for ground shipping for a product no heavier than 2lbs? and B. why would it take 30 days? wait I know SCAM artist that's what it is, that's why no matter how many times you email them you receive exactly the same email in response and its exactly why they cannot be reach by phone! stay clear of this company, especially when there are several others providing the same services...but do it honestly!

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8:41 pm EDT

Light In The Box order was never recieved!

Do not order from lightinthebox.com

I placed an order 2 months ago and have still not received it! I contacted them twice by submitting ticket and inquiring about the status of my order & they responded it was shipped and I will receive it in 10-20 business days. The order was placed 2 months ago (Aug. 3, 2015) and I have still not received it as of sept 24, 2015!

I went to contact customer service again and they have removed their option to submit a 'ticket' to inquire about the status of the order, they have no email address not do they provide a phone number.
Do not orde from them!

I will now contact the better business bureau (Bbb) an let them handle the matter.

Very unhappy! Especially with a company this size...

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9:50 am EDT

Light In The Box delivery scam and no customer service!

Their delivery tactics and lack of customer support are reprehensible!

I ordered because I could select 6-8 business days for delivery (for an extra fee) but then they say it will arrive on Oct 3, which is 24 days, this is unacceptable. Until you have completed your purchase, you are not shown that you must add two different deliveries to get your total number of days. Which begs the question, "Why can't your website calculate that BEFORE you pay?"

Nowhere on the site is there a way to contact customer service. Every path leads to a dead end. I can't even cancel the order even though it has not yet shipped!

NEVER ORDER FROM THIS COMPANY!

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Sherry Godat-Jackson
, US
Nov 15, 2015 3:00 pm EST

I too paid extra for speedy delivery. I was expedited and said 3-5 business days. I counted out 3-5 days which came and went. It has been in "processing" way over a week. They also already took my money. I emailed a complaint and said I wanted a refund for expedited and charge only for economy shipping since the 20th is 20 days later. They then emailed me about the time it takes to go through a thorough inspection then carefully boxing it. There is nothing on the site saying that it takes many days to get the purchase ready to ship and that 3-5 days is what it takes when they actually ship! I told them that this is deceptive and that they need to explain that on he site. They only mention that policy with Super saver shipping. I will never order from them again.

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9:48 am EDT

Light In The Box cannot unsubscribe

I have unsubscribed on TWO different email addresses (which I never signed up to receive a newsletter to begin with) from receiving any newsletters from Lightinthebox.com, yet I continue to receive the unwanted emails. The latest ones being the morning of 9/2/2015 (and I unsubscribed AGAIN the night previous 9/1/2015). Please stop sending me emails.

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11:25 pm EDT

Light In The Box no customer service or reply to request or help on order

I am very disappointed with this sites lack of customer service. They should be required to state on their site an ordering page so that consumers know they don’t have a customer service to take care of their orders if there are problems. I ordered a dress and several other items I needed for a beach wedding and photo shoot this weekend. I paid for expedited shipping & paid through paypal. Everytime I checked online for my order it kept saying “Pending” but without any explanation or link to follow up on. I contacted customer service several times to find out what pending meant and what the status of my expedited order was, I never received an email or phone call from their company regarding any problems with the order and I only received a couple of generic replies to my service requests that gave directions on how to check the order online, which is what I had been doing without any notifications or reasons for delay from the company and with absolutely no way to contact the company by phone to talk to someone even though their site states there are reps in 27 different languages to help. Well, I never received any help from the company on my order and I needed it today! I also gave my complete phone number twice to my customer service inquiries and asked that someone please call me so I could find out what to do & no one called ever! Today I logged on and someone on their site changed the pending to pending with a question mark that when I dragged over it said payment incomplete. Now, I never received any notice from paypal that there was a problem or from the company, so there was nothing I could do to take care of it in a timely manner. Basically, this shows they do not have a true customer service department or follow through with request from customers to explain the problem or even call since they do not provide any type of a phone number for customers to call. All consumers should be made aware of this type of service so they can fully understand they will not be able to contact the company for help or receive a direct reply for help on orders, this is quite different from most online companies, so they should make this information known on their site so people know when they are ordering they will not be able to speak with anyone, or even get a direct reply in email at the very least!

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12:42 pm EDT

Light In The Box unable to unsubscribe from newsletter

I am unable to unsubscribe from the newsletter, the unsubscribe link in the mail (that i didn't sign up for) does not work.
I keep receiving their spam.

I advised other Dutch people that were also having this problem, to make a spam complaint at spamklacht.nl, after this they blocked me on Facebook.

Lightinthebox, be the hero in this case and remove my mail from your newsletter/promotinional database.
Also, fix your unsubscribe link and your FAQ. What's being stated in the FAQ about unsubscribing from newsletter isn't possible, the field is nowhere to be found.

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Christian Vermeulen
, US
Jul 27, 2016 2:58 am EDT

Yup, same here! Also in NL and seding a request to Spamklacht.

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10:55 pm EDT

Light In The Box shipped out, unavailable tracking, order still hasn't arrived

Hi I ordered a projector from Lightinthebox.com, a month ago, they shipped it out the very next day I paid for the item. The order has not arrived since then and I can not track the order either because the link they have given is not working.

I paid $84 plus the shipping charges included.
If the item does not arrive I will be forced to ask for a refund and refrain from using the site.

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9:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Light In The Box - cannot unsubscribe from emails

I made a purchase that never arrived, but they did refund the cost. Since then I have unsubscribed numerous times from their emails to no avail. I contacted them directly about removing my email address from their system and they told me to just keep trying. Doesn't this break the anti-spam laws?

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8:03 am EDT

Light In The Box shipping info false

No Means of communication on their site! It tells you to click on your order # & it will give a box to contact them. This does not happen! The only way to message them is through their Facebook page. The items I ordered are for my son's wedding on 6/6/15. I paid extra to have the items expedited (3-5 days) . This order was placed on 5/19/15 & it is still processing! When they did respond to my message on Facebook they told me the order will ship on 6/4/15 & they told me to be patient! There is no way I will get it in time for the wedding! I asked them to cancel my order & refund my money but now they aren't responding to my request! I would not recommend this company to anyone!

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Jean Robert Marcelin
Brooklyn, US
Dec 18, 2022 4:24 am EST
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I have paid for an order with with shipping since November 28, so far I have not received any delivery.

I had chosen USPS to deliver the order to me.

Jean Robert Marcelin.

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sivashankar143
, IN
May 30, 2015 1:53 am EDT

I have been using hosting services for many months now. Have been really content
with the services. My Website has been working well. Have been able to sort out any
queries contacting their support team. All in all, the web hosting was worth the money.Hope they continue to serve well. Manas hosting is one of best service provider. For my new business I have taken my domain name registration services from Manas hosting in at cheap price.The new domain package I would recommend Manashosting in to everyone for very good customer support.

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6:58 am EDT

Light In The Box the seller hasn't warned me about custom charges

I placed large order on the website www.lightinthebox.co.uk. I paid about $200 for the order, but the seller hasn’t told me that I would need to pay for the customs. I got the bill for $50, and it was mentioned that I need to pay it within 30 days or I wouldn’t get the order. What the hell? I tried to reach the seller, but this scammer ignored me. I won’t buy from them again.

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12:55 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Light In The Box cannot get thru link they said to log on to for my returned item they received

The dress I ordered was too small. Lighinthebox refused to give me a refund stating it was my fault for not giving the correct size. I measured the dress and found it to be the incorrect measurement for my size. They relayed to me the instructions on returning the dress which I did. Received an email stating to click on following link which I did and nothing. No link activated by lightinthebox. I'm starting to feel the run around. I will never order from this company again.

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KIPSTA
, GB
May 23, 2012 11:43 pm EDT
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ORDERED A CAR STEREO FROM THIS COMPANY, IT ARRIVED VIA UPS.HAD TO PAY EXTRA 25 POUNDS IMPORT DUTY! OPENED BOX AND WELL WHAT A LOAD OF RUBBISH! POORLY MADE! WIRED UP IM MY CAR AND YES IT DOES NOT WORK! EMAILED THE COMPANY AND IM STILL WAITING FOR A REPLY HMMMMM! AFTER READING A FEW COMPLAINTS AGAINST THESE FRAUDSTERS IM THINKING IVE BEEN HAD! NO MORE CHINESE ANYTHING FOR ME! YOU HAVE BEEN WARNED. KIP

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juli47
Sebastian, US
Apr 06, 2011 4:52 pm EDT
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tried to have plumber install faucets missing pieces defective attachments water would leak with the valves in set

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Victoria
,
Nov 13, 2008 10:22 am EST

I ordered a dress from this company. It arrived in a timely manner, however it was not tailored to my specifications and according to their charts-they cut it way too short than what I told them. I have tried for the last three weeks to get this problem resolved. They list a phone number that does not answer. They have given me nothing but the run around if they answer my messages at all. This company is BAD NEWS. DO NOT USE!

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sherri woodberry
farrockaway, US
Apr 06, 2015 11:12 am EDT
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I made two orders from lightinthebox and I never got it I would like for someone to please call me

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VIRGINIA S TISON
Santa Fe, US
Dec 26, 2014 9:40 am EST

I WANT TO EXCHANGE PRODUCT FOR LARGER SIZE/CANNOT TALE TO CUSTOMER SERVICE OR WONT GIVE ME A PHONE NUMBER

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AngryCostumerCOMPLYOU
, SV
Sep 22, 2014 8:46 pm EDT

I ordered a couple of coats and a scar from this company a few weeks ago. Everything alright, on time. BUT today a guy from DHL called me saying I was charged with $109.52 for the delivery. How the hell is this even possible, since the delivery was free accord to what these guys from LightInTheBox said?

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chinaunhappy
Leesburg, US
Sep 09, 2014 12:19 pm EDT

This company is a fraud. The first thing is there clothing is not made by American size charts. After you order they do not want to refund you and they use stall tactics to run over the time limit. Customer service is horrible. DO NOT BUY FROM THIS DRESS COMPANY IT IS FRAUDULENT!

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RippedOFFonCAMERA
, US
Apr 12, 2013 5:42 am EDT

ordered a iphone microphone...FAULTY ITEM...NEVER purchase anything from this scam company

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WEDDING MOM
Mashpee, US
Oct 30, 2014 4:15 pm EDT
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OH SO CORRECT! IF ONLY I HAD SEEN THE SITE FIRST. HAVE 3 DRESSES FOR MY DAUGHTERS WEDDING THAT DO NOT FIT-COST OVER $300.00 AND THEY WILL REFUND $38.OO WITH ME PAYING SHIPPING TO RETURN. CRAZY. STAY AWAY!

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juli47
Sebastian, US
Apr 07, 2011 2:07 pm EDT
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order number 1375419 sigle handle waterfallled bathtub/shower faucet 0812-lsw04 had plumber try to install it. does not fit my plumbing according to plumber it is missinrg parts or was improperly made with the connecters that came iwould have water leaking behind the walls every time iturned tub on.iwoukl like to return for refund

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9:10 am EDT
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Light In The Box product was not available

More than a month ago I ordered a black jacket with red fowers at Light in the Box, via internet. About 2 later I received an email from Light in the Box that the item was no longer available that they had cancelled my order. Today I noticed that Light in the box has charged my creditcard (Visa) for €15.50 allthough I requested at the time of their cancallation to retourn the amount to my credit account (Visa). In answer they send me the https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=9150359 which is non existing according to google. How do I get a refound, I no longer trust Light in the Box, I want my money back.
Thanks for helping me, kind regards,
Danielle Weets danielle.[protected]@skynet.be

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Joanna Jourand
, BE
Apr 15, 2016 2:15 am EDT

I payed 15.90 euro for a jacked i never received, this happend about a year ago. Complaining was a waste of time. Wat 's the trouble with returning my money?

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Sam coventry
, AU
Apr 14, 2016 4:14 am EDT

There is no link on this page. I especially got 3-4 days delivery and it didn't come within the 4 days. I paid $25 for this delivery. So I could have for my holiday. I have now changed address. My new address is 4D/6 Bligh place Randwick 2031. Or just give me my money back.

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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Website

www.lightinthebox.com

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Use this comments board to leave complaints and reviews about Light In The Box. Discuss the issues you have had with Light In The Box and work with their customer service team to find a resolution.