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Light In The Box
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2.2 874 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 874

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Newest Light In The Box reviews & complaints

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11:56 am EDT
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Light In The Box bad service

We payed for an item to be sent express post and we didnt receive it for 2 months, we were told we would get a refund for the express postage and we still did not receive one. and when the item came it was completely wrong! The communication on this website is a joke! the customer service is poor and have alot of people wanting to take matters further with there service as am I. This website is poorly run and I will never refer it to anyone and will take this matter further!

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anainus
San Francisco, US
Mar 13, 2013 4:44 am EDT

well my order number is this-[protected] and i am really upset that LIGHT IN THE BOX scammed me with around 180 dollars worth-! it's been two years - and never recieved anything, put my money back or don't do business in our country the USA!

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anainus
San Francisco, US
Mar 13, 2013 4:40 am EDT

it's a scam!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

ComplaintsBoard
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7:18 pm EDT

Light In The Box has anyone dealt with them?

I was thinking of using them for dropshipping but didn't know if they were scammers or not. Anyone know if they're for real?

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ll1973
East Brunswick, US
May 02, 2011 5:23 pm EDT

I have got a refund of a small ammount of money (11.53) from them, but I am afraid if I was spending much more on an item I could not get my money back. ;) Previously I sent a very effective e-mail/complain to them on their website to customer care and I got the response and refund in couple of days, this was suprising to me, see bellow:

Dear customer,

Thank you for your prompt reply. We will arrange the refund for you immediately. We are sorry you have experienced problem with this shopping. We sincerely hope that you will not let this unfortunate and rare situation determine your choice for future shopping needs.

Here's some information about refund time for your reference:
For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
For unregistered user of PayPal, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices.

We apologize for any inconvenience caused on you. Hope we can serve you again in the near future.

Sincerely,
Customer Care

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ll1973
East Brunswick, US
Apr 17, 2011 10:26 pm EDT

Are you kidding? Yes, we all know these scammers and thiefs very well. Just put the keyword lighinthebox in the search here and you will be suprised how many complains you will get:

lightinthebox.com - Warranty
lightinthebox.com - FRAUD FIXED
lightinthebox.com - NO DELIVERY
lightinthebox.com - Refusal to pay refunds for damaged and lost merchandise
lightinthebox.com - Trademark Violations
lightinthebox.com - Do not buy imitated products from China
lightinthebox.com - refund
lightinthebox.com - SCAM
lightinthebox.com - Stay far away from LightInTheBox.com
lightinthebox.com - Never received wedding dress and no responded email
...
Unfortunatelly I purchased two products from them, this was my tution fee to learn this lesson. -(Always use this board to check out a website before you purchase anything!) Fortunatelly I used Paypal so they could not rob me but their products are extremely low quality, I purchased a Bluedio 5270 blutooth and a mini video player. The video player stopped working in 2 months, its software was freezing up at sturtup and it could not loaded. I switched it off and on couple of times, it did not help, when finally it never was able to turn up anymore. This product is not available anywhere and anymore. Interesting, ha?;)
The bluetooth did not work ever. I had so many of bluetooth products and I was able to pair them with my cellphone without any problem but this one from lighinthebox could not been paired at all. It is a faulty bluetooth. But they were kept saying that it is my cell-phone. Ok, no problem. I purchased a bluetooth from amazon and guess what it is just works fine. Anyway, I can get very good deals from amazon in the same price range and I have a real guarantiee on those products. Do not give your money for criminals ! They are lucky that their business is not here, so we can not do anything against them.

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9:19 pm EDT
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Light In The Box non delivery

2 payments made by Paypal from Natwest to seller
Many Emails asking for delivery of goods I paid for.
Every form of ignorance, of any transaction made by me was given, even tho' I sent copies of every kind of proof, Bank statements, Paypal transaction details in full.

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3:23 pm EDT
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Light In The Box warranty

I bough a 100.OO USD phone with them. Beside being complicate to use, I could not charge it after 5 months of services. Which means I had to buy another one in Switzerland when I was traveling. Sooo Not good.

I asked the customer service about waranty, and had a very polite answer telling me NO. That's was a Chinese talk.

My advise is: DO NOT BUY ANYTHING FROM THEM. If you need a warranty on it you WILL LOSE YOUR MONEY.

What is good to have a fast service, if your device won't work after 5 months.

Here is their answer:
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We are sorry that we do not accept the return or replacement request if customers raise their requests beyond 30 days after the arrival of their orders.
As customer service, we do understand your situation as we also encounter this in our daily life, but would you please also kindly understand that we also have our working principles in our company. We did want to help you on this problem but we are really sorry that we have no right to handle your case as per company policy.

Please refer to the link below for more information of our return policy:
http://www.lightinthebox.com/index.php?main_page=return_policy

Again we apologize for all the inconvenience caused. Thank you for your kindly understanding in advance. Hope we can serve you again in the near future.

Sincerely,
Customer Care
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2nd answer:
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Dear customer
We are so sorry for our policy
Please kindly forgive us
Sincerely
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Ny advice: avoid to buy directely from China. You will get low cost product and /or pirated products. Edit Review

Order Information: #[protected] on July 30 2010

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Jim 1
, GB
Jul 24, 2018 12:27 pm EDT
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I bought an NVR camera system with a wireless monitor. It arrived late and no manual/ instructions. One camera adapter was missing and one camera will not connect to the monitor.

No hard drive or mention it was being sent without one. It has cost me over £350 and it not really as cheap as I thought for what I got.

The cameras are very good and clear though. Their customer service is very bad, they never answer the point or resolve the issue. I later find out it has a 3 mont warranty. Sorry not good enougth 12 months is an international warranty in any country.

You are not buying wholesale but Chinese retail prices, (the same price if you bought it in China).

I would never deal with them again, avoid like the plague.

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lucy Hinkle
Fairfield, US
Mar 12, 2015 6:18 pm EDT
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I do not have a complaint. But I got an e-mail from you about more information. Locator ref#[protected] and PN@[protected]. I wasnt able to click on the website. So please answer this so I can give you the information. Thanks Karen Hinkle

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10:46 am EDT
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Light In The Box unwearable bridesmaid dresses

I ordered an US size 6 bridesmaid dress from the website, it arrived looking totally different to the picture and was huge - Probably an Australian size 16. It is unwearable but can't be returned. Never order from Lightinthebox.com!

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Lisa A King
Tupelo, US
Aug 30, 2011 9:30 pm EDT

DO NOT ORDER FROM THIS SITE! Light in the Box is a scam! I had an outdoor, October 10th, wedding and ordered sundresses for the bridesmaids to wear ( I live in the south so it's still pretty warm here in Oct.) One bridesmaids' PayPal account was charged for her order twice. When she called to cancel the extra order the people at Light/Box canceled BOTH orders. That's one bridesmaid down. Of the other 3, only 1 bridesmaid received her dress (the day before the wedding) even though all the bridesmaids had ordered their dress in the first week of September. Light/Box says to allow 18 days plus another 3 for tailoring? We gave them almost 6 weeks lead time. My bridesmaids had to run around town trying to find match outfits for the wedding the next day! Thank God I didn't order my wedding dress from them. I even had trouble trying to get one question answered about the measurements for the dress. The website asks that you measure from the shoulder to the floor but these were knee length dresses. I tried emailing and even tried to "live chat" with someone named "Peter" on their site. No clear answer was ever given. Go to Light/Box's website and read the reviews, all of them are positive reviews with the same spelling/punctuation mistakes! DO NOT ORDER FROM THIS SITE! EVER EVER EVER! RIP OFF!

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6:20 pm EDT
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Light In The Box defective faucet

I ordered a shower and bath faucet combination from LightintheBox for $120.31 . When it came and it was time for the plumbers to install it they found that it was defective in that it had no threads machined into the shower wand attachment so could not be attached to the port on the faucet for the shower. Then they discovered that the seat flange used to attach the faucet to the wall plumbing was cracked and defective so it would not stop leaking. When I e-mailed LightintheBox to get the defective parts replaced They claimed it was beyond thier 30 day warrenty even though it was defective from the factory and they refuse to send me the few dollars in parts it would take to fix the faucet. I think they should replace those parts because they were defective from the factory even though it is just a few days beyond the 30 day warranty when the problem was discovered during installatiion.

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6:56 pm EST
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Light In The Box don't buy anything from www.lightinthebox.com

Don’t buy anything from www.lightinthebox.com. Let me tell my story. I bought this tablet from Lightinthebox.com. It is more expensive than that from other sellers. I would have paid more to get higher quality product. However I was wrong. It took three weeks to receive this tablet. When I got it, I found it was a defective product, which was a block spot on screen. I can send you the pictures I took on black spot if you want to see. I contacted seller to tell them it was a defective product. No response. I went online to chat with seller. They said that you had to wait until response. If you did not like to wait, you could sue us. Does any buyer tolerate this ridicules answer? I had no choice to contact Paypal and hold my payment. Seller immediately responded. Then I returned this tablet via USPS. It took other 4 weeks to get refund and reimbursement for return cost. However, Paypal charged me a fee $11.4 for refund and reimbursement of return cost. I contacted seller to argue on the fee. Seller said they don’t want pay the fee. Does any buyer want to pay a fee for refund and return cost when you receive a defective product? It was seller’s fault to send a defective product. Seller should pay for everything. If you don’t care about your money, you buy it from Lightinthebox.com.

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7:48 pm EST
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Light In The Box failure to reveal return/xchange cost

They dont disclose the cost DHL is going to charge you to return/exchange whatever you may have purchased from them. DHL told me it would cost me $82.50 in US funds to send back to Light In The Box. Plus the site tells me after the fact that it will cost a 15% amount of product for restocking and then you will also pay shipping for the new item to be shipped out to you if this is the case. THERE IS NO CUSTOMER SVC. TELEPHONE NUBMER AND THERE PROCESS FOR GETTING A "RETURN FORM" IS REDICULOUS. I'm on day 3 of going back and forth with this company via e-mail and its never a two way conversation but a back and forth a day later conversation. It sounds to me like their basically probing me and forcing me to agree to pay all the fees mentioned above or they wont send me the form. I wont buy from Light In The Box (China) ever again!
This is the e-mail i received from them time after time.
From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of Customer Care
Sent: Tuesday, February 22, 2011 8:51 PM
To: (my name removed)
Subject: Update on Your Request {[protected]}

Dear (my named removed),

We are sorry for the inconvenience caused. Please be noted that, if you want to return a non-quality problem product for a replacement, we will charge 15% of the product price as handling fee and we will not cover the return shipping fee.

If you are willing to pay for the return shipping fee and also the handling fee, please provide us the website link of the new phone you need and we will email you return form and instruction and arrange replacement for you. The return period will be 20-25 days. We are looking forward to your response.

Sincerely

Customer Care from LightInTheBox
www.lightinthebox.com

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LightInTheBoxCares
, CN
Feb 01, 2013 1:57 am EST
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Dear ram1thapa,

Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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ram1thapa
Grand Junction, US
Jan 28, 2013 10:11 pm EST

please contect me I buy one of the Lightinthebox bluetooth and it dosent work never charge battery battery chargeris failar so plese I dont have your phone number to call you and explen all things. How do i can exchange or get other plese plese plese let me know around a day or when ever you get chance send me messages at my number of [protected] that is my phone number call me or send me a messages plese. Rebin number is ID 8 and ( 3806106 ) serial number is LTJS9905816052. Date and senders signature is luxi + parmit number is 5481. shipping address is 2534 walnut ave Grand Junction colorado [protected] ) for kailash rai from LTJS.

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no name123
San Diego, US
Dec 12, 2012 5:26 am EST

dear lightinthebox
iv just tracked my order by dhl and it says awaiting payment in manchester? what payment i do hope this isnt an extra charge and when i bought this item it didint state any extra charges i see youv had many complains i expect mine to be resovled asap and my order is exactly worth the £30 customs charge so please sort this asap thank you

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Linnygirl
Pawleys Island, US
Mar 07, 2011 1:53 am EST

I totally agree with April. I too am another victim of this blood sucking company. I ordered two dresses for my daughters wedding. The first dress arrived and and totally did not fit. These were standard sizes that were ordered and not made to custom fit. Once I received the first dress I knew that the second dress would not work out so I refused the second shipment "with a return to sender". I immediately contacted the company to request a return authorization and began getting the same response that April has sited in her complaint. Then I inquired as to when I would be getting a refund on the dress that was returned and I was told that they have never received it and that Fed Ex must have it still in their posession. These people are ruthless and unfeeling, they are in plain english money hungary theives. With all the expenses that are involved with planning a daughters wedding I never thought that I would be out over $300 that could have been put towards better use.

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3:26 pm EST
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Light In The Box this company stole my money!

I submitted payment to lightinthebox.com for a set of cell phones. I payed through paypal. The company contacted me and wanted copies of my credit card (which I did not use) as well as copies of ID (such as drivers license, passport, etc.)

I felt very uncomfortable with this and contacted paypal. They said they Do not provide merchants with customer information, and any attempt for a company to get personal information from a client who payed with paypal - is most likely a fraudulent company!

I requested my order be canceled, which took them a couple days to realize. I finally had to file a paypal dispute in order for them to cancel my order. Since then they have sent 2 emails requesting that I cancel my paypal dispute against their company, and that i should "trust them." Their letter also stated that it could take up to 45 days for my refund to be given back to me!

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12:12 am EST
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Light In The Box credit card theft

Do not do business with this China Based Company. They charge your credit card immediately, give you a order number, then do not allow you to log back into your account. The only way to contact them is to do online chat. Online chat tells you that your order is in their System, but held for "fraud investigation". They tell you that you must submit a xerox of your credit card, your passport, and a utility bill. FORGET IT! IT IS A SCAM!. Now you must do a charge back on your Credit Card and WAIT! Completely ruins your Christmas. STAY AWAY!

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sevonne
, US
Sep 07, 2015 2:15 am EDT
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I put an order fom LightInTheBox ten days ago. My parcel is still not shipped but I received at least one SPAM email everyday from them. I click to unsubscribe, but this has no effect. STAY AWAY FROM THIS COMPANY!

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Vicar79
, US
Aug 05, 2015 11:59 pm EDT

At least those are f#cking spammers!
I have "unsubscribed" from their f#cking emails 6 to 7 times and still got those f#ckin' chinese messages in my inbox at least twice a day!
F#ckin' b@stards!

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MILOU95
, FR
Mar 30, 2015 11:00 am EDT

Hi, I placed two orders with them, the first one got posted but I received the second one first, the first one never got delivered
On the second order or 80 euros I had to pay extra 30 for the customs
The products I received were cheap and one of them did not match the picture I bought it from ( the collar is grey instead of white on the picture)
It is complicated to reach customer service
Is is A TOTAL SCAM CHEAP CLOTHES DONT BUY IT

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Techjon
San Diego, US
Nov 10, 2009 10:40 pm EST

My Mastercard provider called me as someone tried to use my card number via Light In The Box.com for over $1500.00. The card is now cancelled. Beware.

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Mona29
, QA
Jul 31, 2011 5:51 pm EDT
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ive recently made a purchase from light in the box...and after a few days when i was still tempted to buy more dresees, they closed mya ccount.Not to mention they charged my card immediately but never sent me an email confirming my order;s progress.I cannot track my order but ive got back reciets n credits cards receits with a purchase ive not gotten so far.|their customer service has no contact, no address, the online chat service doesnt work.I feel betrayed, angry.I made another account in the same name posting a review on de dress which i ordered, it seems it never got posted coz apparently they read the reviws before posting.Its a SCAM!

Mona from Qatar

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Denny_
, CN
Dec 04, 2009 12:15 am EST

Dear valued customer,

On behalf of LightInTheBox.com, we appreciate your feedback. We would love to address every single complaint posted in here. If you can include your order number in your post, we will contact you to resolve the problems.

Best regards,

LightInTheBox.com

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Light In The Box - cam

Do not use this company!!! I didn't find all of the complaints about them until after I had placed an order and my credit card had been charged. I contacted them via online chat because they have no valid phone number (Conveniently). The person I chatted with assured me my product was getting ready to ship, yet just 2 minutes before I spoke to another...

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Light In The Box return policy

Lightinthebox scams you on your refund! I strongly recommend against buying from lightinthebox and here is why. Because I was ordering from online and wouldn't really know how the dresses would fit, I wanted to make sure I could get my money back on the dress I didn't wear. So I paid special attention to the return policy which said 100% refund or store credit if returned within 7 days. I gave them the wedding date for the bridesmaid dresses. They missed the date by 6 days! And later I found that after they took my money and said the order was in process they sent an email saying that they knew they were going to miss the wedding date, but they still went through with the order and now they don't respond to my emails and they have not paid any refund! So I am out the cost of 4 bridesmaid dresses that I wasn't able to wear.

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CSWY1997
Greenville, US
Sep 12, 2011 4:14 pm EDT

I placed an order for 3 sets of iPod earbuds and received it three weeks later (money was accepted immediately!). Items are cheap imitations - look similar to the real thing but feel cheap. Sound quality of first set is terrible, so I tried to contact company for refund. No phone number is shown; the "Contact Us" button tells you to log in, find order and make request, and someone will contact me within 1 day. Only problem is that when I log in, it shows that I have no order on file! I'll have to eat the cost of these earbuds - thankfully it was less than $6.00. I should've listened to voice in my head - "you get what you pay for".
I'll not order from them again. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU HAVE MONEY TO BURN!

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NEVER BUY FROM CHINA
Parma, US
Jun 14, 2011 2:33 pm EDT
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I too am having an awful time finding a return address or a phone number to call customer service. I forgot my password on the account so they sent me a new one which does not work so I can't even log in to contact anyone. Will never order from them again. Ordered a Royal Blue dress and the one they sent me is Navy Blue, not what I ordered! Tried on-line chat but no one ever answers. Understand their CUSTOMER SERVICE IS THE WORST. STAY AWAY FROM THIS COMPANY...THERE IS NO WAY TO CONTACT THEM.

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melanie boucher
fernie, CA
Mar 31, 2011 5:29 pm EDT

extremely dissapointed with the customer service from light in the box. I need to return my dress i can't even find a simple return adress or get an e-mail back for the compagny. I would recommend that NOBODY EVER BUY FROM THEM!

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2:36 pm EST
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Light In The Box my order?

Hi,
I got an email saying that I ordered almost $1000 worth of dresses and I did not order anything, I was just browsing through! Also it said that they took of the money from PayPal But I do not have a paypal account! I was crying yesterday because that is a lot of money for something that I do not even want! Lightinthebox has just ripped me off! and to this I have no idea if they will send me something ( PLEASE DONT! I DONT WANT IT) and if they will charge me! I contacted them and did not get a reply! I am shocked and will never even enter that website!
I really hope that they will do something about it!

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Robert Purdy
, US
Sep 19, 2018 6:05 pm EDT
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This needs to be corrected I have tried everything

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Robert Purdy
, US
Sep 19, 2018 6:02 pm EDT
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I have a problem I ordered two items on order #[protected]. I received the items but they are wrong. I have tried several times to get a return number . Each time I was told to go to customer services or to my account. I keep trying to tell them that when I go to the sight it says you have no orders and my account has this weird email address which is not mine but I cannot change it because I don't know the password I cannot just mail these items back to light in the box because they said I need a return number Can you help me?

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Karen Schulz
Crescent, US
Jan 19, 2015 1:50 pm EST
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On 12/12/2014 I ordered Bin Bin 18K gold plated Zircon earrings ERO452, charge $2.99. In the same order I ordered Maxhope Women's Cow Leather Korea Coffee Tassel Vintage Shoulder Cross Body Bag for $22.99. Total charge was $25.98 for both items and $8.38 for Super Saving Ship, making it a grand total of $34.36. Confirmation of my order and payment received was sent to my e-mail on 12/12/2014. On 12/26/2014 I received another e-mail stating that my items had been shipped. I received the earrings on 1/15/2015 with the packing slip stating that my order was complete. I have NOT however, received the Maxhope Cross Body Bag, nor any mention that it is still coming. I have paid for the bag and your company has confirmed that you have received payment for it.l How do I go about receiving my total order ? I am now unable to even find my full order on your sight, although I printed out each correspondence proving my order and payment. I await your answer to this frustrating matter, Sincerely, Karen Schulz

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howard sweetman
Birmingham, GB
Apr 14, 2014 7:58 am EDT
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dear sirs, I have ordered from you before and always had the item delivered on time. But the phone I ordered hasn't been delivered yet I still want the phone. The order number is [protected] it was paid by pay pal

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Light In The Box poor customer service/dress made wrong the wrong size!

I should have listened to my husband!

Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!

I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES! TEN inches too big! AND it was much longer than the picture showed on the model.

SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE! Yes, I was a fool to not realize this before I made the purchase.

HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..

When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!

WHAT A JOKE!

I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!

To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.

It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!

I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"

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Pete Payne
, US
Jul 16, 2019 11:48 am EDT

This company should not be allowed to continue in any country at any time. They are deceptive in their trade practices, as noted many times above. Please do not order from this company; they must be put out of business. Their "easy return" policy is an absolute scam. You will lose your money. They will not accept returns and you will spend many frustrating hours trying to get someone to speak sense. Companies like this must be put out of business so that legitimate, customer-oriented providers can thrive.

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Tiffany Bethea
, US
Jan 05, 2017 12:20 pm EST

Ordered something in November haven't gotten it yet it's January! Wtf?

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LightInTheBoxCares
, CN
Aug 29, 2016 10:09 pm EDT
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【TO ALL CUSTOMERS】
Dear Customer, please note that usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to submit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

【NOTE】If you don't know how to submit a ticket and want to post a review here, please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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Gege12
, US
May 30, 2016 9:20 am EDT
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I have paid for my order since the 12th of May Number:[protected] my order is yet to be confirmed I've provided 2 proof of payments via money wire and yet customer service has yet to respond my total 798$ so it very disappointing that this company would scam persons out of so much money! They don't even have a contact number it's very unfortunate that they do this to people!

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boatbrown
, US
Feb 23, 2016 4:15 pm EST
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Everything negative that has been written above is true. However, can SOMEONE PLEASE TELL ME WHERE TO MAIL BACK THE MERCHANDISE? I am following their lousy return process, and have also disputed with my credit card company. But where do I mail this crap back to?

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Afua85
, US
Jan 06, 2016 5:02 am EST

Ridiculous DONT BUY FROM LIGHT IN THE BOX

I bought a dress and paid for expedited delivery however it took them over a week for it to be shipped. I then bought a gorgeous dress from ASOS for my dinner. I sent them an email that I don't need it anymore as it didn't not shipped as expedited it rather standard even though I paid for that. However they still shipped it and I had to send the postman back with it. It's been over 6weeks now and no one has replied to any of my emails nor any refund. It is DARK IN THE BOX not LIGHT. Shame on you all at fake light or should I say DARK IN THE BOX.

Be warned... DONT BUY FROM THIS CRAP COMPANY

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Donna Hansen
, US
Jul 02, 2018 1:01 pm EDT
Replying to comment of Afua85

How can we get this horrible scammer company shut down?
Anyone have any ideas?
They ripped me off. They are blatantly stealing our money.

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Reviewer43239
,
Dec 14, 2015 5:56 pm EST

i ordered 2 ps3 controllers from this company on the 4th on DEC it said 6-8 days that i paid for n still have now received any replies from the company about my products which upset me because this was a Christmas gift for my son i have sent several complaints asked to be contacted and still have no reply do not use this company

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Sergio Manetta
, US
Nov 13, 2015 6:57 am EST

Lightinthebox, DO NOT TRUST THEM! I placed an order which after almost 2 months later never received and they cancelled my account so that I cannot get refund! DO NOT TRUST THOSE MOTHERFU***RS!

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heatlat
, US
Oct 29, 2015 9:18 am EDT

Help Please! I ordered my daughters Halloween costume from here. The first problem was that when I ordered it said the latest it would arrive was the 28th but after ordering said It would be here on the 31st which is a problem for me. What if I need to make adjustments? I submitted a ticket but got no response. I check it today and it shows it has been delieverd. Of course I haven't received it. I don't have the money to buy her another costume and it will take days to get it refunded to me. I cant find any way to contact this company. Can anyone please help?

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Kgabo Leso
, US
Aug 24, 2015 7:49 am EDT

I have also placed an order on the 14th of July with 20 days delivery estimate and now is 40 days, I cant even trace the order with the link provided, you go to the website they don't provide any means of contacting them, so it looks like i was scammed.

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Light In The Box never received item, or refund!

I ordered a Wedding Dress for my forthcoming nuptials well in advance. Had heard nothing and received no dress after 2 months so I emailed enquiring where my dress was... only to be told that they had made a huge administrative error and hadn't actually processed my order. I was assured that they would rush my dress and ship it with a matter of urgency at no additional charge, which I was more than happy with.
After a week and a half, the dress still hadn't arrived, so I emailed again. I received an email stating that due to high demand, again, they still had not started making my dress. Needless to say, I was not happy at all! They offered me a free dress, but it would not turn up in time so I asked for a refund. They assured me they would refund me in full and were very apologetic for their grave mistakes... wasn't really good enough as I thought I had found the perfect dress... and their late admission of the fact they couldn't provide me with the dress I had paid for left me 2 weeks to find a new dress... great!
Well 2 weeks on, I am still waiting for a refund. First I was told I would have a refund in 3 - 5 business days, then 5 - 7, then up to 45! They even tried to blame my credit card company for the delay, even though I paid with Paypal and there are no problems with my account. I have since received two contradictory emails... one stating that they had no right to refund me my money (they had every right to take my money so how does that work?!)... and one stating that my refund request had been rejected by their finance department but they would do their best to refund me in a further 5 - 7 business days.
I really really doubt that I will ever get a refund from this disgraceful excuse for a company so I cannot stress anymore... please please please DO NOT EVER buy from this store!

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Update by RomilyMiles33
Nov 08, 2010 11:30 am EST

Dear Luisa

Many thanks for your concern over my complaint... although the issue was over 3 and a half months ago. Better late than never I guess!

I did eventually receive my money back in full thanks... after several complaints board posts, emails and a complaint to Trading Standards, or a similar governing body!

Regards,

Romily

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Jameel1995
, US
Mar 27, 2016 9:23 am EDT

I ordered, , three dresses for lightinthebox one of them it's wedding dress. It was on 12/3/2016 I was waiting for them because I'm going to go out side the United States. Then on the dates I'm waiting for the said ordered cancelled I can't understand why! And I don't get my money back I'm really sad, I was thinking to buy everything's that I'll need for my wedding for this website now I don't know how can I get my money back this is my number Ticket ID:[protected]
Order Number:[protected]

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Reviewer95239
,
Jan 19, 2016 2:00 pm EST

Ordered a sport tracking watch, payment was made but order never received and have been unable to track or submit a ticket or contact the company. What a scam!

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Andria L
, US
Dec 22, 2015 5:33 am EST
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My 13year old daughter ordered from this company with MY card. I found out and immediately let them know...Not to take/accept the payment. They had the nerve to Email me the next day saying...Thank you for your payment, Please let us know if you STILL want to Cancel? I don't know who handles their cancellations but, YES CANCEL means CANCEL! I DIDNT order the Crap! I will NOT leave them alone until they UNDERSTAND what they did Was ILLEGAL! ANDREA

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C-Kay
, US
Jun 23, 2011 7:38 am EDT
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Hello,
I received the dress but I didn't realize the train was that long. I am travelling to Africa in 2 weeks for a wedding and I can't have the train that long due to the dirt and this is also the wrong size. The zipper also seems to have a problem with zipping. It seems to have a hard time going up. I KNOW I won't have the exchange on time so I would like a full refund of my money. I tried contacting customer service but they the guy said he can't help me any further and I had to wait until I was contacted.Please start my return process and send me an RMA code.

Thank you

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nakisha
Sarasota, US
Nov 11, 2010 5:29 pm EST

i have ordered a dress 3 weeks ago it arrived this monday, to my suprise the description of the dress was wrong and the size fitting are incorrect. i have tried to contact your company several times and im not hearing anything back. it states i only have seven days to get a full refund... im trying everyday and still nothing, this is making your company look apauling. i also believe another complaint will be coming your way as myself and a friend ordered on the same day her dress arrived that she got custom fitted, didnt fit, they had the cheek to ask her to send pictures of that i dont know how your going to use... do not use lightinthebox.com the worst online, scam, company around.

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Trey333
, US
Jul 21, 2010 2:42 pm EDT

I had a similarly terrible experience with this scam of a website about a year ago. They will never refund your money directly. However, all I had to do was call paypal and my money was refunded immediately. I don't remember if it took a few days to process or not but the point is that paypal refunded the money and they did on the timetable they promised. Paypal is a company you can trust. Lightinthebox is definitely not. Seeing as you made this comment a couple of days ago you probably still have time to contact paypal and get your refund. I believe you have 60 days from when you place the order. Don't take my word for it though, call Paypal and see what can be done.

-Trey

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8:48 pm EDT
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Light In The Box terrible quality damaged products horrid customer service

I ordered a bridesmaid dress off lightinthebox.com for a friends wedding. the picture on the site showed a very pretty satin and chiffon dress it was sleeveless and had straps with little rinestone bead work on the straps that looked very small and pretty. I got my order fast. I noticed the bad quality the minute i took the dress out. the rines stones on the straps were not rinestones at all! they were very large tacky plastic jewels rouchly the size of my finger tip! also the straps were not attached to the dress in the back they had hookes and two little single string hooks in the back that were supposedly going to hold up through a wedding service and reception. the straps were also two to three inches to long so the bust of my dress did not cover my chest if i were to let the straps sit where they are supposed too! also the zipper is of horrid quality and even though the dress fit well it would have taken one small move for the zipper to rip off the dress. the seam of the zipper was falling apart at the bottom and the seam was coming undone at the top of the zipper. also the bottom of the dress was longer in the front that in the back and one of the side seams is horribly crooked. there are snags in the chiffon and the seam at the bust of the dress is coming apart also. I contacted customer service with the issues seeing as how it would be better to just buy a different dress than to fix up this one. they replited telling me to send pictures of the problems. i do not see how this will help considering my camera is not meant to take pictures of details on clothing it is a simple digital camera to take pictures of people. also in there response it said if i did not send the picture within 48 house they would cancel my request. and if i could not send pictures that they are soory i am not satsfyed and will not help me. i found that to be very rude and unprofessional at all. i did this and when i went back to log onto the website i could not. i contacted their customer service throught their live chat and they were horrible too. telling me bogus email addresses that dont exist, i got two different ones from the same representative both of which came back with an error message saying the email did not exist. i tried to get a phone number and they would not give me one, i finally got an email that wasn't sent back with an error message. i have not gotten a reply back yet as this is happening today. but considering how horrible and unprofessional their response and their live chat help is and the fact they would not give me a phone number does not make this look good. i attacged some pictures i took because they told me i had to send pictures the pictures are hard to see because my camera is not meant to photograph this close up.

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8:50 pm EDT
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Light In The Box never received my product

I ordered false eyelashes on 4/23/10 from there website. & lightinthebox had said that it would take 15-30 days. It's been over 30 days the maximum. I'm very disappointed! What is the hold up? I had ordered other false lashes at the same time from ebay.. My shipment has arrived a week after I had ordered it. It's coming from the same location just as well (Hong kong) I want my money back and/or my purchase asap. You guys are nothing but a scam. Oh and by the way. I went on the website to check my status on the shipping, & they had said the product was shipped 4/26/10. But than a week ago on 5/20/10, they had erased or cleared my shipping status? I don't understand why. I never received them! You guys are a scam! & a fraud!

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fransico12
Fort Smith, US
Feb 19, 2011 12:52 am EST

please send it

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fransico12
Fort Smith, US
Feb 19, 2011 12:50 am EST

please can you send my 2b mp3 player

thank you very much
p.s.please send it

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fransico12
Fort Smith, US
Feb 19, 2011 12:46 am EST

i order a gb mp3 player on tuesday and it said that it would come in the next to 3 to 5 days and i am still waiting for it i payed amost 30.oo for it i hope it would come soon in stead of taking money!

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mkrao
, DE
Jan 27, 2011 11:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,
The lightinthebox people are cheaters. I also ordered some products 20 days back. I didnt get any products till now. when ever I am Mailing them they are postponing the shiping date. I think they are cheating people. I suggest not to order any things from that website.

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4:46 pm EDT
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Light In The Box never received wedding dress and no responded email

I ordered my dress two Friday's ago (5/14) with Expedited shipping to be at my door on 5/19 and it is not here. I've emailed the company and no response. I tried to live chat and no one came into the chat. I need my wedding dress. They've taken my money and haven't sent me a damn thing.

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Light In The Box refund

I have ordered a cell phone from Lightinthebox. com. The delivery was flawless, but the item was with a fault, the camera could not been used. I have sent it back, and wanted a nother one, but they said it's out of stock and I'll get a refund...
The refund has not arrived to my paypal account since 2 month... and the order status claims that it is "Refunded"
The costumer service allways asks for patience, but after 2 month I don't have any...

My order number was [protected] (If somebody from the company is willing to finally finish the process)

After all this, I don't think that ordering from China is a good ideal at all. You can't do anything if something like this happens, because of the distance...

Think twice!

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Tara1027
Boston, US
May 13, 2010 11:44 am EDT

This website is a fraud! I will NEVER order anything from CHINA again. I ordered a Sharp cell phone, but the product was fake, it showed some other fake brand logo instead of "Sharp" . The costumer service people keep telling me to send picture and photo of the fake product, however I don't think I can get my money returned.

Anyway, this website is completely fake, I hope other people will check this review before they buy anything.

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7:15 pm EDT
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Light In The Box told item shipped

To Whom it May Concern!
I have emailed this company Light in a box three times, no response. I've even tried to chat with William and a pop-up keeps stating come back in 5 mins. This has been going on for the last couple of weeks now. I rec'd an email on March 31, 2010 stating that my items have shipped. I went on the website to search for a tracking #. The # s not valid. I ordered on March 20, 2010, the Gorgeous Clear Crystals Wedding Bridal Jewelry Set (DT9010), Including Necklace, Earings and Tiara. My wedding is coming soon. I requested a response and rec'd nothing. No email from that company. I AM GOING TO CONTACT MY BANK AND BETTER BUSINESS BUREAU TO FIND OUT WHAT ELSE I COULD DO TO RESOLVE THIS ISSUE. I NEED A RESPOND AND SOON. COULD SOME ONE PLEASE TELL ME HOW TO CONTACT THIS COMPANY?

KEISHA

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kesha7
Melbourne, AU
Apr 23, 2013 9:57 pm EDT

you sound horrible, i bet you look horrible in person too.. every company makes mistakes, why dont you actually take the tine to resolve your complaint with them instead of posting on the internet negative ###, look this lady from the company doesnt even know About your issue. I guess you must be clearly Exaggerating this Story ! dam

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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