Complaint Rating:

Company information:
Cornwall, England
United Kingdom

Hi

I have also been scammed by Trading Planet Limited. I ordered a "free" trial of life cleanse and acai berry detox on 15th October. The products were never confirmed by email nor did I receive any products in the post. I was conscious of the time not receiving these "trial" products, however I thought that perhaps they were being shipped from the USA and with the postal strike may have got delayed.

Today I have received my credit card bill and I have been charged £178 for two products. I phoned the telephone number (0808 238 9830 on a posting on this site and cancelled the "subscription", however I said that I haven't received any products "trial" or otherwise since I placed the order. I was given 2 cancellation references and the adviser has put an email to the distributor stating I never received the trial product, she kept mentioning that I ordered on the 15th and it was "shipped" on the 17th. Even Royal Mail isn't 3 weeks late with their deliveries! The adviser stated I wouldn't be charged for any more products, I should receive a reply by email within 72 hours, however she couldn't confirm officially that I would get a refund of the monies already take (she did say unofficially that recently many people have received refunds). I have notified my credit card company, they gave me a phone number for disputed charges but stressed that I should wait until the company responds.