Complaint Rating:

Company information:
Viv3
Fife, Scotland
United Kingdom

I wanted to cancel as I never agreed to further payments getting taken out of my account. I signed up to what I thought was a FREE trial as advertised in the email i received from them, which was false advertising. I have now been advised by my credit company that they have taken 2 payments for the postage and packaging that i was not happy about in the slightest but now after speaking to the credit card company again I have now found out that they have now taken 2 further payments in the same month. I did not what so ever agree for them to take out further payments for things am not interested in getting and the fact i did not give permission to either. I have already sent the product unopened back to them. I now want the payments to stop coming out of my account and for a refund on all money that you have taken from my account without my permission and for 1 of the postage and packaging fees. The fact that this was never explained or asked of me I am less than happy about. I have not received any other products from them but still payments have been taken for something I have not got or know anything about and there staff are less than helpful with helping me cancel.