Complaint Rating:

Company information:
Harlem Furniture
79 and cicero
Chicago, Illinois
United States
Phone: 1 773 767 8200

That store is horrible! They just want a sale. I purchased my family room set and it was defective from day one. I called and they would send a technician who would tell me what was wrong with the set and that Harlem would call me back. They never call me back. I called them back and every time, the answer was there was nothing wrong with the furniture. Finally, I called again and some one came out a couple of weeks ago and again I called today and it is the same story, even though he claimed that the furniture was defective. I have a broken sleeper that does not open and cushions that slide off, a love seat recliner that does not completely close, and chair with an arm rest that unravels because it gets caught ever time the recliner is closed. The set is that microfiber and leather set. I was told it does not stain, but they lied about that too. It does stain and their representatives are extremely rude. I bought a mattress and they came out and checked it out 5 times. It turned out the box was defective. My husband and I have back issues now. I would rate Harlem Furniture as worst out there. By the way, I am still waiting for the supervisor to call me back. Anyone out there can help me?

Today is March 25, 2008

The supervisor finally called me a month later and told me that they are not going to do anything about my the furniture. Meanwhile, the sliding cushions on the sofa caused major injury to my daughter. She was laying on the sofa and and the sofa cushions slid off again. she hit her head on the ceramic floor and was hospitalized for 3 days. She had a brain contusion and concussion. When I came home form the hospital I wanted to throw all of the products out. Since, still owed over $8000 dollars on it, it would not make sense. I had enough I hired a lawyer. Guess what? Now they are talking! What does it take for them to improve their product and service? Death!