Complaint Rating:

When I canceled my account with Amp'd mobile I was told I did not have to pay the cancellation fee because of the horrible customer service I received. However, 4 months later I am being contacted by a collections agency saying I owe 142.61. When i called Amp'd mobile I was told that even though a supervisor waived the fee, the billing department has ultimate authority over those decisions. I was told I would have to pay the fee anyways even though I was told otherwise over the phone by a supervisor.