Complaint Rating:

Company information:
UPS
Trenton, New Jersey
United States

I had ordered a Yamaha keyboard for my son and chose 2-day shipping so that he could continue his classes without a break. On the estimated delivery date, I got a message from Amazon saying the delivery was attempted but could not be done since there was nobody at home. Well, me, my wife and my daughter were home from morning till evening and no one rang our bell!

I can understand if they were unable to make the delivery but why lie about it? It was a Friday and then I had to wait until Monday to get it. So I refused delivery and bought one from Costco.

The UPS office was kind of happy to hear about my refusal. May be because it means a return charge for them!