Complaint Rating:

Company information:
DirecTV
United States
www.directv.com

FYI - All of Direct TV's HR-20/21 model HDTV DVR receivers are defective. Customer service will lie and deceive the user about this, but I found out the truth - ALL are unstable and contain program bugs. The company is working on a downloadable software fix but NO date. They will do what they can to keep you from knowing this and will send you a remanufactured defective receiver. While you can usually watch HD, you won't be able to record it. I called for weeks and was endlessly told to reset the box, got a replacement receiver, up converters, endless tech instructions. But it was all while DIRECT TV knew that ALL receivers were defective. They said "A new download was coming" and asked what time zone I was in and that it was coming soon. NO. There is no current download. They have NO idea when there will be one.