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Liberty Power is an independent Electricity Supplier, serving the needs of tens of thousands of business customers in 12 states across the country where there is a choice of energy suppliers. This national coverage provides our customers with the benefits of a strong purchasing team and expertise in understanding the needs of a large base of business customers.
We are proud to help customers control their electricity rates by offering fixed rate plans that remove the volatility inherent in the energy market and protect customers from unexpected and unbudgeted electricity costs. In fact, electricity is the most volatile of all commodities – with market rates changing every second of the day. When electricity suppliers offer a fixed rate, it is based on market prices at a particular point in time. In order to guarantee the price for the contract term, suppliers pre- purchase the energy required by the account for the full term. In mitigating the risk of a market that can swing up and down constantly, Liberty Power helps business customers continue to do what they do best – serve their customers.
When we pre-purchase electricity, we make a commitment to the customer for the electricity they need for the term of their agreement, which is generally 1 to 3 years. If the customer chooses to end the agreement before the end of the term, there may be a fee for early termination. This will depend on when the customer exits the agreement, market prices at that point in time and whether Liberty Power incurs losses from that termination.
For more information on the volatility of the energy market, please see http://www.eia.doe.gov/emeu/steo/pub/
We hope this clarifies the concern for this issue. We are happy to answer any additional questions regarding early terminations. Please feel free to contact Liberty Power Customer Care at 1-866-POWER-[protected]).
Liberty Power
Liberty power is nothing more than a scam in my eyes and needs to be shut down ! My Mother was tricked into signing a contract by a man who came by her business. The sad part is he said oh liberty power could save her $50.00 a month versus what her current power provider Ameren of IL was charging her, but when next month rolled around she was not only getting a bill from liberty power but also Ameren IL. Now my question is why in the heck would anyone in there right mind want to pay twice for the same service. Well to make a long story somewhat short she called Ameren and a Rep from there said they have recieved numerous complaints in regards to this company and has been turned over to the BBB. Since then she has had wrote letters to liberty with no reply back and then a month later she finally recieves a call from liberty telling her that the current bill was 1200 and needed to be paid at once or would go into collections. So with that said please be aware of liberty power and there high pressure scams ... they need to have there doors closed once and for all !
I used to work for Liberty Power and used to sit next to the "Sales" team. Their office is located in South Florida. The company is owned and operated by David Hernandez and his brother who used to work for ENRON (sound familiar)?
Long story short, the employees are encourage to sell based on any whimsical deal they make up and try to promise their clients. Once clients decide to switch with Liberty Power as their utility company, it is very difficult to go back because of Monopoly regulations that mandate that a certain % of clients to be held by a smaller company like Liberty Power.
This is a shady part of the deal that Liberty Power does not like to reveal. Futhermore, the number provided above [protected]) routes you to an outsourced location (not Liberty Power).
My electricity bill in NYC doubled after I signed with Liberty Power in June, I switched back to ConED last month, they all waived the cancellation fee of (0.00) automatically but I had chosen a contract that did not lock rates so I can't imagine why they thought there should be a cancellation fee at all. I'm happy to be out of the contract but feel this mistake cost me $300-400.
I have the same problem. They promised me a lot of savings and they have been overcharging me an average of $800.00 more than PSEG. To get out of the contract they want over $9, 000 because they said they purchased the electricity when I signed the contract. I am going to call the better business bureau because I can't deal with being overcharged for a year.
Liberty power uses fraudulent means of getting and retaining customers.
A cold call from a female from Liberty power is trying to tell me that
1. Since i am a few weeks out of contract with them, the rate went to DOUBLE of what i was paying and she swore it was CON EDISON setting the high rate and not them.
2. Then she goes on to say that if i renew TODAY, the price drop will start TODAY and not next meter reading.
This all sounded like BS so i called and spoke with a man that seems more honest. He (her co worker) told me
that she was not telling the truth. I even called a few other suppliers that told me the same thing.
I tried to leave a complaint with the manager but never got a reply. Strange.
On top of this, i get a FAX trying to scam me to renew saying that i am canceling 10 months in advance of my contract which is BS because i was paying the high rate supposedly because i was out of contract! (I switched to a more honest supplier, this is why they sent this confusing scam letter)
My question is why was the bill close to or same as original power company? I just got a cold call from Liberty Power Corp (HARD SELL!) and was pressured to enter into a 24 mo contract and save 1/2 what I pay now! When I asked for an email or website where I could see their terms and conditions, I was told I could only get by FAX and I needed to leave my FAX line free for 20 minutes. I said no thanks, I check your website--which specifically says you don't get the terms and conditions until you sign up, and they are mailed to you. Doesn't feel customer friendly. I'm not inclined to do business with this type of vendor.
When you sign up with a provider for electricity or natural gas they (The Provider) "hedge" that commodity at that day's market rate for the entire length of your contract. If you decide that you want to switch to something else, the provider that bought the power for you is left with that investment. There are obvious damages and therefore you (the customer) are responsible for them. Basically you shouldn't get into a contract if you don't want to hold up on your part of the bargain. Why should the provider lose money because of your fickle decisions? If the provider decided that they didn't want to hold your fixed rate because the market went up, you (the customer) would be damaged and therefore you would hold them responsible. It isn't a double standard. The title should read: Warning Don't Get Into Legal Agreements If You Don't plan On Holding Up Your Part Of The Agreement.