Liberty Power review: Beware 87

I am writing this from philadelphia, I am a small business owner, almost 2 yrs ago, when the congress passed the law for the third party energy supplier, one girl came to my store and she likes to look at my Peco bill and reduce my bill and pay lessthen what i was paying at this time. I was payin rate 0.10, they got me 0.09 they told me that I will save almost 200 dollars per month, until last month I didnt realize my bill i was payin 0.11. i called them they said because of tax, I told them when you guys came in my peco bill wasnt with the tax which was it. So they told you have 3 yrs contract, you have to pay what you sign. basically they locked me up. I call Harrisburg costumer protection hot line, and complain about Liberty Energy, and they said we are getting too many complaints about them so you are ok to switch you provoder. I told them, if i cancel it they said will charge $2000 fine for early determination. Anyway. harrisburg said that if they send a fine call us a back. now I am taking them to court and fight for my rights.
These scams and cheaters, may god punish them, they screw everybodies life to nightmare. I am paying extra $5 to $600 for no reason.
I called them many times and try to empathize with them, for example I have a small food market, I have same size of coca cola in different shelves, one is $1, other one is $2. whic one would you like to buy it.? of course you will buy the one dollar one. why would you like to pay extra. So when they are in my store,

I am a First Energy Solutions rep. I deal with customers who have signed with Liberty almost on a daily basis. Not a one is happy and the ones who were content, certainly are not after I show them how they are being ripped off. One lady told me she switched while in contract with them and has simply ignored their letters about the termination fee. She said each letter she gets, the fee is lower. Her initial fee of over $600 has dropped to $110. While this is a risky move, you have to weigh the amount you will pay them for the remainder of your contract with the termination fee. Often it is hundreds lower. If you can let me know what area you live, I possible may be able to get you to a First Energy rep who can help you with your options. But I feel sorry for you all. You just wanted to save and got duped. Or you had no idea you were even signing up.

I went through a rollercoaster with this company but I got lucky. I called up my main electricity company and told them that I was displeased by the doings of Liberty Power and just wanted to go back to the way things were before. I was told that things will go back and that I should call Liberty Power to confirm. I wasn't going to do that since I knew about the termination fee. A few days later, I received the postcard saying I was back on with the original company and that I wasn't going to be charged a fee. That same day, I sent a message to Better Business Bureau about this company and asked to be released from the contract with no cancellation fee due to false pretenses. A few weeks later, they obliged and waived the cancellation fee. For those that were in my shoes, I would definitely give this a try. I totally learned my lesson about being nice to anyone coming to my door again.

Chloeb, the same thing happened to me. They came to my door and did the same thing. I get a letter of enrollment confirmation a few weeks later saying that I had 3 days to cancel. I called them and they said that it was 3 days after I signed the tablet to cancel. How does that benefit me when I got the letter 2 weeks later and the rep didn't tell me of the option to cancel 3 days later or that there would be a $200 termination fee? I also didn't know that I would be locked into a 2 year contract. As much as I don't want to, I may have to eat the termination fee if my power bill becomes too much. This is total bull, and I am pissed at the fact that there is nothing I can do about this

These freaks are as full of it as they come. A rep comes to my door to let me know about con ed's variable rates and that an esco can save us money by keeping the rates fixed, and asks me to sign the tablet as proof that I understood what we were talking about and I knew my rights as a consumer. I took it that I was signing as proof that he had discussed this matter with me. Then I get a letter in the mail titled "Enrollment Confirmation"! I never enrolled in anything and in fact told the rep that the bill wasn't in my name so I wasn't able to make those decisions. At no point was I agreeing to switch suppliers. At no point was it discussed that the electronic signature was about switching providers. He didn't even ask if I lived on the premises! So anyone who signs the tablet can switch suppliers? What nonsense! Then I call them to "cancel" and they're telling me I owe them $200.00 cancellation fee!? Because I missed the 3 days lol. I asked 3 days from when? From the date of the letter? from the date I receive the letter? They say from the date you signed the tablet. Really guys? I'm still reeling over this nonsense. Total bait and switch, misrepresentation scam bs.

Last week a rep came to my door promising to save us money if we switch from IDT. He waited until after I signed to tell us that there would be a $200 cancellation fee. I told him no thanks because we were moving in September (a month and a half) and he put the work order in anyway. So now Byron (supervisor) is telling me i'm obligated to pay the cancellation fee. If I can provide a new lease I can submit it for review. Mind you that will be in a month from now. It's only been a week and ConEd will not be processing the order! Rather than take care of their records now I'm supposed to jump through more hoops a month from now. Way to salvage the integrity of your company BYRON! They lie about the confirmation phone call. We never got one. I haven't even received any correspondence from them. Beware! THEY ARE SCAMMERS! What kind of company wants to make money under dishonest conditions? SCAMMERS.

Last Friday 2 girls showed up at my door telling me that they were taking part in a state-funded public service bc of the unfair manner in which Con Edison is conducting their billing. This person ('Allison) never once stated she was representing a private energy provider. Being rushed at that moment, I signed her electronic pad...took a paper with her meaningless contact details (the one that reads 'Public Service' across the top, -and 'Liberty Power off to the left) I looked into it later that day and leaned the truth. So without even doing business with them.. I immediately demanded they cancel whatever nonsense they had me sign.

Don't these idiots at Liberty Power know that verbal contracts are legally binding? That one may not misrepresent the terms and details of any agreement without making the whole thing null and void? Apparently not.
Funny thing is, If Allison had just been honest and laid out what it is they offer, and given me the chance to make an informed decision, I might have gone for it. Why lie to my face? I guess LP has nothing better to offer. Anyway, , in such cases be sure and call both parties to cancel. Any further shenanigans on the part of Liberty -or any such energy service provider should be reported to Energy Service Complaints dept. [protected] -cheers

hmmm they have been calling me daily, and say the the BGS-1 part of the ameren bill will be completely gone, no rider charges, and .06 flat rate. i asked them (after looking at 6 mos. of bills) how that would help me, because i do not notice any large chgs. in my rates - non summer is aprox. .024 and .0168 on the ds-1 part (which would change to the .06 according to the rep) but the BGS-1 (which they SAY will be gone) is .056 and .057 (ie under .06, but if you add the DS-1 and the BGS-1 parts, it is actually then over .06) it just sounds too good (as i told them) and the first guy said that after 12 months, you get a new reduced rate, (after telling me he could not send me any hard copy paperwork to verify all this) and the second guy said that i would get a package immediately, which would give me a 10 day option to cancel if after reading it i did not want to keep it. i keep thinking if it sounds to good to be true - ...

Hey guys so my dad didn't know about all this he signed the agreement with them, they told him that we wouldn't pay for some extra taxes. I did some research because this look to suspicious and i found out is a fraud what should we do any help?

A representative showed up at my 92 year-old mother's house and got her on the phone with the company headquarters in Florida. My mother told me that the whole time she believed she was dealing with Com Ed. She did not sign anything, as far as I know, but must have orally agreed to something on the phone. When I went to her house I saw her Com Ed bill on the table with two pieces of paper folded up behind it. One was a Customer Terms And Conditions form and the other was a Notice of Cancellation form which I promptly faxed and mailed back. I don't know how they justified the change of service when the utilities are in my name; not my mother's. I put the utilities in my name in order to avoid this type of deceptive marketing.

Feel free to reach me directly at [protected] x6728, ERICA LANOSA, INSIDE SALES.
I called her today and the line disconnected after 1 ring. I called customer service and was on hold for 20 minutes when I hung up. I've sent 2 emails to them, no reply.

BEWARE BEWARE !
Scoundrels & Thief's! Multifaceted lairs. Representative told me I was switching to green energy & I had 6 weeks to cancel with no fee. I STUPIDLY signed up then did some research. So a week later I tried to cancel it is $200 fee. THEY TOTALLY LIED ABOUT NO FEE TO CANCEL WIThin 6 WEEKS !

I am also a sales rep, I work for a marketing group that sells suppliers all over the country (its called deregulation) it pays the bills, and also offers people a price for the electric for anywhere from 12months to 36months. If you don't want a set price or cancellation fees don't enroll its that simple. Sincerely GettingPaid.

Buyer Beware. Liberty Power uses outside sales channels who call you and try to get you to switch. They will tell you anything and everything to make their pitch sound appealing. 90% of the time they won't save you any money, and may actually cost you money. As a business owner, don't make a impulse decision, and commit over the phone. You have to do your research and actually make the determination if switching will save you money. If your bill is less than $500.00 a month... it probably is not worth the time to switch.

DO NOT USE THIS COMPANY. We own a small restaurant in Brookline. They sent a smooth talking sales rep in get an employee who was not authorized to sign contracts, to sign an agreement with them. The representative assured the employee he would speak with the business owners before submitting contract. He never contacted us, so now we are locked in to a long term with above market rates. This is a scam, and the PUC will not assist you in dealing with these energy companies.

Anyone that needs clarification on how these programs work and why they didn't work for you- let me know. I am a Independent Broker of over 30 electric companies. My platform has total transparency. I will show you how the program works and how the pricing works. The problem most people have is they sign up over the phone with a call center person that has no interest if you are being ripped off or not. I am an Independent Broker- just like a local insurance broker- and my income rests on your happiness. Let me know if there is any questions. NEVER SIGN UP WITH A PERSON ON THE PHONE THAT DOESN'T TAKE THE TIME TO SHOW YOU THE PROGRAM AND EXPLAIN IT. A PRESSURE SALE IS NOTHING MORE THAN A RECIPE FOR DISASTER.

Luster, I agree I am still having problem cancelling will will do what you recommend and count me in to get on the news especially because they did that to my daughter who is mentally ill.

We received a thank you from Liberty Power, for switching our service.
We DID NOT switch. I'm having a hard time even contacting someone there to make sure we are NOT switched. I sure hope we don't have the same type of problems I'm reading about.

Liberty Power needs to first learn customer service skills. I really hate to generalize, but after dealing with them approximately 10 times, there was only one person (the last person who was pretty high up) who was very understanding and courteous. After helping the owners of a restaurant that I worked at deal with this call, I made the mistake of giving them my cell number. The owners, who knew very little English, called me after I had stopped working there for several months to ask if I could deal with it. I agreed. From then on, they have pestered me, even after saying several times, "We are not interested...please do not call as we are not interested...please put our numbers on a 'Do Not Call' list..." wording it in numerous ways hoping to get the message across.
They did not, and one day managed to call me repeatedly about FIVE times. I had it, and called the customer service line. My memory becomes muddled at about this time, but I either called up a specific person (could've been Erica, mentioned above) who directed me to someone pretty high up, or called customer service and got directed to this person. I told her everything that had happened. They even called me at a time when most (if not all) people do not want to receive phone calls.
She apologized, and when I said I don't even want to deal with them again due to this bad experience, she said she would put me on the do not call list.
Fast forward about a year later...
I get a phone call from them, but this time for my residential electricity. I was confused at first because they first said they were calling from Liberty Power. I did not have a good vibe, but did not quite remember. I asked if they were working with PECO, and they said yes. They then asked if they could verify a few things, and then asked if they could fax a contract. PECO did not ask for any kind of contract to be signed, and this was when I felt increasingly uncomfortable. Plus, at the time, I was rushing to leave the office, and when I said that I'll take care of this later by calling PECO, they HUNG UP. No "OK. Would you like us to call you at a more convenient time?" or "OK. Our number is XXX-XXX-XXXX, and we are assisting customers from 9-5, " or even a "Goodbye."
Seeing how 9/10 times I've had an unpleasant experience, no matter how cheap they are (which doesn't seem like it from the looks of these comments), the name 'Liberty Power' will forever have a bad stain in my memory. And if they improve on their customer service skills, it better be damn good or else it won't be enough to wipe that stain.

They sure lied to me and now I cant get in touch with anyone to get me out of the contract I signed. Even the first day I called back to cancel when i found out I was going to be paying more for my power then with the company I'm with. They flat out lied to me. Now I'm trying to get in touch with a Byron White and have left messages and he won't return my calls.. This company Sucks! NEVER, I SAY NEVER, Do business with them.

I was contacted in August 2011 and the woman told me she was from my electric provider. She informed they had to provide me with help picking a electric provider because of deregulation in PA. She stated penelec was no longer going to produce power. She said her job was to find cutomers the best rate to lock in. She said liberty power was the lowest rates locked in for three years as penelec was going to have dramatic increases. I signed up my five accounts and my bills increased dramatically. Penelec told me they never contacted me, thier rates have decreased. Found out it was a salesman for liberty that conned me. $800 per account to early terminate. The PUC should investigate these PIGS. bob in PA

Many of the companies providing power don't have a cancellation clause in their contracts. Liberty seems to be one of the few that does. I run a small business. Their cancellation fee is a hardship for me. If I had understood what I would have to pay, I would never have signed with them. They deny that they can waive the cancellation fee, but then admit that someone in "senior management" decided not to. Don't do business with these people.

I got a call and the guy actually talked me into signing..(like an idiot) and I know better! But I did, then 2 days later, realized I better check into it. He flat out lied to me and said Amerens rates were over 8 cnts per KWH and will be going over 10 cts per KWH in June and I better sign up now. The bills are impossible to read, so I trusted him. It was a company for goodness sakes. Come to find out, I pay less than 5 cents per kwh and about 4.5 in summer. I am trying to cancel now. I put a stop to it with Ameren, but the guy said it would be a 10 dollar cancellation fee. That's what he said, but I am really starting to worry since he lied about everything else. I filed a complaint with the FTC and thats where all your complaints need to go. She said she is receiving calls constantly about LIberty.
please file with the FTC as they are handling the complaints against these unruly and lying companies. It's a shame that the telemarketers are ruining the company if in fact, they are honest. I am really upset, AND, IF THEY DO charge me more than the 10 dollar cancellation, you can bet your bottom dollar I will be on Fox news ..I am pissed

I was contacted today by someone from Liberty power. Problem was, they did not mention that until much later in the phone call. They made it sound like they were from the utility company I presently use. I became suspicious when they began using my business name on the account instead of the name the electric account is really under. I also raised the question that the rate they were quoting me was more than I was currently paying. They said they were going to give me a $10.00 visa card to "offset the difference in the current cost". Now, I could have signed up for a more expensive rate, without the permission or knowlege of the person who the account is currently under (my wife) and would have had the problems that people report. They are taking account changes on accounts that people are not authorized to make changes too. That is illegal.

Thankfully I was able to get a word in edgewise, and gave them the not interested. Bottom line, they use deceptive business practices to try to get you locked into a rate for electricity. I asked "What if the price goes down?" They had no answer for that. Apparently, I would be stuck paying the higher price for at least two years. That's what I figured. I can see as how many older people might be caught up in this (my term) scam.

Electric prices do go up and down, but save your money, and keep your current supplier, or do your OWN shopping around. Don't respond to one of these "cold calls" wanting to save you money. As you can see from the people that were scamed, sometimes it doesn't save you anything.

I live in East St Louis, IL and liberty power tried to switch my service with out my consent. One of there Agents came to my door and told me he was from Ameren Illinois power and that the company was giving every one a discount. this man take my account number and switched my service with me knowing. I am so out raged, why would i want to deal with a company that is give out misleading information and who agents or going around lying to the people. THAT IS NOT THE RIGHT WAY TO GET NEW BUSINESS! AND I WILL TELL EVERYONE I KNOW NOT TO SWITCH OR DEAL WITH THIS COMPANY. WE ALL KNOW THAT WORD OF MOUTH IS THE BEST ADVERTISE!

I have had nothing but good results from the consultant representing Liberty Power (in person). I signed up five meters on my properties and all five have significant savings compared to the Utility. Also, the consultant came back when I received my first bills to be sure I was getting exactly what was promised...you don't see that kind of service much anymore!

Liberty IS a good enough company if you ask the right questions, people.
I am not a Liberty rep, nor do I have any plans on switching to them, but I am not going to bash them.
To the people complaining that you are "paying for two services", yes and no. You pay your local distr company (utility) and the energy supply company for the actual generation for electric or gas. I have seen Liberty save countless customers, big and small, a decent chunk of change. The ones that get locked in with crappy rates deal with either: bad market conditions, an awful sales rep, both. If you get bad service off the bat, try a different company. Always be aware what you are buying. If they won't show you the terms and conditions, walk away, kick them out of your store, hang up the phone, etc. Call your utility or read your bills for the current price to compare and go with that. Be mindful the price will change throughout the year, and it depends on which state you're in. Examples like PSEG or ConED, will change every month. PPL and Nstar utilities change less often.
As mentioned in other thread about another company, a good way to do your savings is set up to float on index for a while, then lock your rate when you get favorable market conditions. That is the tricky part. If you don't know how to do this, find help. Ask your sales rep. Never jump right into an agreement without researching first. Also if you don't want to "pay two companies" look for the suppliers that consolidate their bills with the utility bills, that way you are only writing out one check each month if that's what floats your boat.
To some with written complaints about terrible sales rep, I am sorry that you went through that, but Liberty is a legit company, just a few bad eggs in the bunch. Never be afraid to ask questions, that's part of your reps job. And like I mentioned before, if they don't like it and are way pushy about getting you to sign, just shop elsewhere or find a broker.

what happend if i did not pay the early termination fee? Is anyone did not pay?

Actually mistated the "undercharged" amount, it was actually over $3000.00. Also forgot to mention that when I went back and looked, the meter numbers on the Liberty Power bills and the Ameren bills matched up, but the beginning and ending hours weren't even close; it was like they just made up numbers.

I signed my company up for Liberty Power for a year. We have 2 office building so I started with one office. The bills we were getting were quite a bit lower. After that year was up, I signed up our other building and signed on for another year on the original building. Three months later, they send a letter stating we were billed short, it was Ameren's fault, and we owed over $2, 000. Rather than getting screwed another year, I cancelled the contract; which cost over $1, 200. I reluctantly paid it all because our company can't afford to have any bad credit. Stay Away from Liberty Power!

Liberty Power tricked my son into a contract for my company, then wouldn't talk to me about it until my son added me as an authorized person to the account. So I called my current provider and told them that I had not authorized the change. They immediately cancelled the change to liberty. Now I get a notice from liberty saying I owe them money for early termination. Since the person who signed was not authorized to make the change I have no intention of paying this of course, but I will certainly be reporting them to the BBB for their dirty practices.

To "The Only Bloger With a Brain": If you really had a brain, you would know that your name is spelled "Blogger".

Liberty power sucks it's funny how we have to pay two electric company. We have Atlantic city electric and now liberty power. We were supposed to be saving but liberty power has done nothing but charged us more than our primary electric company. We have rental property and added most of our buildings to liberty power. Because of the extra cost for electric we have lost tenants in most of our property. This is crazy, do not get liberty power.. I can show you proof if needed about how much more you are going to pay...

If you get a call from "Liberty Power", hang up.
[protected]
csr Tony will lie to you.
Floor training ofc Leo Wilson will be rude and lie too.

Liberty Power Holdings
publicly gives the same address as
Liberty Mutual Group, Inc. - [protected]
175 Berkeley Street
Boston, Massachusetts 02116

Supposedly SunCom Energy is a subsidiary of Liberty.
It is a scam by Steven H Saiz.
SunCom Energy [protected]
1410 NE 26th Ave Fort Lauderdale, FL 33304

They must represent themselves as
SunCom Energy a partner of Liberty Power Holdings.
Liberty Power Holdings is authorized to sell electricity to businesses in PA.
But SunCom is NOT.

Please report them to the better business bureau.
Report them on complaint boards so others can easily search for this info too.
Report them to the PA Public Utility Commission.
http://www.papowerswitch.com/

By the way, SunCom & liberty prices are robbery!

Now the Lord is the Spirit; and where the Spirit of the Lord is, there is liberty.
BUT they do not follow the Lord. They lie, just like the devil.
The thief does not come except to steal, and to kill, and to destroy.
to buy their energy and use their product, honors satan, not God.

I signed a contract in the middle of march, switching to liberty power. I explained to the sales person that the bill was in my landlords name ( i own a small business) and that i didn't think I could make the switch. He explained that as long as I was paying the bill that I could. My landlord had a fit so I called my rep several times but he never answered or returned my calls. The number that he told me to call only had a busy signal so I faxed the company telling them that I was not authorized to make the the change. I finally called a different number and explained the situation and was told that they would terminate but I would have to pay over $1, 000.00 to cancel. Now keep in mind, this is days after I signed the contract and never started with Liberty Power. My contract was to begin in April but never did. I received my Electric bill and Liberty was never on it. I received a call today and was told that the termination fee is $1900.00! but they would negotiate a price.Who are these people? My contract was cancelled weeks before it was to start . I was also told that I should have known that I wasn't authorized to make the switch even though the Liberty Power representative told me that I could. I'm with the Law suit!

After having the misfortune of selecting Liberty Power as my provider, I paid my bills on time and in full every month. However, I switched to Blue Star Energy and the service was much better as well as the rates being better. It would be nice if that was the end of the story. Almost 6 months after switching companies, I received a statement for Liberty Power informing me of a credit I had with them in excess of $14, 000.00. A couple of months later, I received an invoice informing me that I owe them money. Keep in mind, my invoices were always zeros (never an outstanding balance). A month later, I received a letter informing me that I owe them in excess of $3000.00 for "under billing". My question is: has this happened to anyone else and is anyone interested in joining me a others in a class action law suit?

no one ever bothers to blog about positive experiences, that's why there arent positive remarks you idiots.. they have been in business for years in like 20 states.. If it were a scam that wouldn't be possible. quit complaining and learn more about the industry you ###s.

I was looking into Liberty Power and it seems as though there are some benefits if one is patient enough to understand how their processes work.

There way of doing business with their customers appears to be similar to that of a cell phone or satelite company where a contract for services over a certain period of time is executed.

With any contract you consider what would be the reason for a cancelation and a charge for canceling. SO I asked why they needed a time frame agreement and why a cancelation fee if I chose to cancel...well the truth is that they purchase electricity from a generation facilty and it is in bulk (similar to Costco or Sams club) and this purchase is based on estimated or historical usage for each business that decides to sign up with Liberty Power. The idea behind the bulk purchase is as most may know is to gain a savings on quantity. That savings is then passed on to the end user...the customer in this case.

So why the cancelation fee...as it is explained to me...the electricity purchased by Liberty Power in advance for its customers and there is no way to "store" extra electricity if it not being used...therefore it is a waste. This makes sense to me.

In reality their service is no different than a 2 yr contract with a cell phone company or 2yr contract with your satelite provider. And even I have been upset over my contracts with my cell phone provider before and have felt stuck in a situation that I was no happy with so I can understand views from both sides of a negotiation. But I have learned to Educate myself and do some research prior to executing contracts with companies who are providing me a service.

After reading everyones coments here I feel confident that Liberty Power is not in fact a Scam but a company that is providing a service to businesses who need savings in there electricity costs.

It would be nice to see someone have something positive to say about Liberty Power other then employees. It is a scam and my Company cancelled a week after signing. However last week (two weeks after we cancelled) We recieved a call asking if we got our welcome packages. I told the lady we had cancelled and she said she had to look into that and would call me back. Wondering if we are going to get screwed some how. They will probably say that we never cancelled and apply charges. Lets wait and see

I am a current employee of Liberty Power and have been selling electricity to my customers for the past year. I was very upset to happen across this blog..after reading the comments above I felt compelled to deliver truth to the public. For starters I have NEVER put my customers into a rate or contract that did not have value to it! I do this by knowing my product inside and out and knowing what situation my potential customer is in. I retain billing details from my customers for their home or business and see what I can offer them in terms of an electricity rate. If the rates that they are currently paying are better then what I have to offer I let them know and tell them they are better off where they are but keep us in mind for the future if you start to see your bills increasing. :) The idea of a FIXED rate for electricity is that you are winning 10 out of the 12 months in the year and protecting yourself from market increase that arises, i.e. New York electricity in the Summer typically skyrockets!..the customer can protect themselves from variable market rates by locking into a fixed rate. NOW, with that being said. There are people out there in this industry that DONT do whats best for their customers and dont know the right information and that is why you are hearing complaints. It is also the customers' job to ask how and why they can save money to protect themselves from fraud. I would never tell my customer that they could not see a copy of the terms and conditions of a contract..the above statements are false and were probably a result of misinformation on both the consumer and sellers part. I DO save my customers money and take pride in my customer service...and as a former employee wrote (they were probablydisgrutled) the [protected] IS our corp office in Florida and the ONLY time you will get an outsourced company to pick up your call is if it is after hours or everyone here is busy, we dont want customers to have to wait. I welcome any calls regarding HOW I can save your home or business money as well as any concerns or requests about entering into an agreement with us..pick my brain about anything!, and I GUARANTEE you that I will be thourough in my analysis right down to your taxes so there is no suprises! Feel free to reach me directly at [protected] x6728, ERICA LANOSA, INSIDE SALES. Many Blessings and Happy Holidays! :) Thank you for your time!