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Liberty Fun Pass Complaints - deceptive marketing practices

Review all Liberty Fun Pass complaints

Liberty Fun Pass

Posted: 2008-05-05 by Dave Purgason [send email]
deceptive marketing practices
Complaint Rating:  50 % with 2 votes
Company information:
Liberty Fun Pass
California
United States

I remembered getting a telemarketing call and agreeing to have some stuff sent to me: Liberty Fun Pass, US Patriot Card, and this PRM or PME Health Options Stuff. Was charged 19.95 twice, and then $49.99 for the Health Options. Couldn't get a hold of them until I found a number next to the charge amount on my bank statement online: 866-397-3065. Call them and you'll get right through to a live person. I was able to cancel the memberships and given a confirmation number. The 49.99 amount is being investigated and I was promised a manager would get back with me after researching the phone logs and the phone call, which was supposedly taped.
Comments United States Telemarketing
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Comments

171 days ago by Liberty Fun Pass [send email]
We are glad to see you received prompt attention to your matter. Here are a few more tips for anyone else with questions or concerns:

1. If there is more urgency for you to get a refund, just explain your situation and our response here and you should get much quicker resolution. Just say you saw the directions on priorty refund here.

2. To anyone else with conerns. Please observe this process so you can get DIRECT resolution of your personal matter in a timely fashion, rather than posting here:

- We have a Web address (http://www.LibertyFunPass.com/contact) for e-mail response within one business day.
- Toll-free: Reach the Liberty Fun Pass at 1-877-537-3867 immediately during business hours, eastern time. You can also reach the U.S. Patriot Card at 1-877-822-6682.

3. We make all efforts--online and offline--to resolve any outstanding matters promptly, including publishing this contact information in product materials we mail via First Class mail as well. And the toll-free phone number for reaching us directly is supplied to customers during your initial phone call.

4. Finally, customers who registered with a valid e-mail address receive all of this information by e-mail as well.

We are disappointed that you were unhappy with the Liberty Fun Pass and/or U.S. Patriot Card (we are not affiliated with the other companies you mentioned above), but our assurance to customers is the extra care we take to address matters by phone and the Internet, and hope in the end your questions are ultimately resolved to your satisfaction.

Again, we are posting this response to let you know there is a way to handle questions DIRECTLY and in a timely manner. We hope you notice the extra care we are trying to offer compared to what is being alleged here.

Sincerely,
Customer Service
Liberty Fun Pass
U.S. Patriot Card

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