Complaint Rating:

Company information:
www.libertyfunpass.com
Houston, Texas
United States
www.libertyfunpass.com

I first got a small charge of $1.97 on my debit card from Liberty Fun Pass, a product that I did not purchase. Then a second charge of $1.95 from the US Patriot Card showed up on my account. A couple of weeks later, a third charge of $19.95, again from US Patriot Card showed on my account. I called 1-866-923-5423 and got a rep to complain about the charges. I was told they couldn't refund my account, but they could send me a gift card. I asked to speak to a manager. There are two, Robert and Johnna. I learned that both of these companies have the same parent company located in Washington D.C. The only way to get the products canceled and money returned to my account is to wait for a cancellation letter that I will have to return back to them. Then they will refund my account... a process that may take a month. I will let you know if it happens or not.