Complaint Rating:

Company information:
Direct Tv
2230 East Imperial Highway
El Segundo, California
United States
Phone: 1-310-964-5000

hello

Last year I opened an account with Direct tv had no problems intell about two months later I recieved a phone call saying i was behind two months on my bill. I told them there is no way I am late. I dont own anything intell Dec 2007. so we went back and forth and I told them that when I signed up that I would get 4 months free service. well they basically said I was not tell the truth. so they tried offering me showtime for 3 months and some other stupied thing but I still had to pay the back pay. so then my direct tv got shut off because I didnt have it paid in time. I never recieved anything in the mail for the bill because they had my address wrong. this gets better trust me!!! So then I got a paper from my bank saying I was over drawn on my account. come to find out they stole money out of my account. so I called direct tv and asked why they took money out of my account unathorized. the lady said that i sign some form saying they could take the money out. I told her no I didnt and you would be hearing from my bank. so I had to go to the bank cancel my debit card and get a new one. plus if i wanted money I had to use checks and drive to the bank to get money out of my account. so for 2 months of service its been a living hell!!!