LG Electronics
reviews and complaints

Hello OLX Team,

My Mother's mobile phone number ([protected]) was misused my someone by placing Fake ad of Exchanging LG G3 Stylus Android Phone on OLX. Due to this, I am facing a many unwanted calls during Every Afternoon. I am facing many irritation from the callers. Kindly Remove the this kind of ad.

I bought LED LG TV 42 inches from 3 years and half, from one month ago a line appear in the middle of the screen I called the maintenance, someone came and told me I need to change a part very expensive and he didn't know the reason, the director of the factory called me and told me that he will make it less cheaper and after that they told me they will give me another one which may be default l told him l need to know why this happened for something should last years and years and no answer from them till now

Very bad after sales service. Knowing the refrigerator is one of the most important appliance of any household the after sales service is pathetic and time wasting along with articles of use.
Buy lg if you are going for a secondary refrigerator or if you have excess money to throw.
No cooling in the appliance with complaint no. Rna [protected] dated16. 02. 2015 and 10 days down without any improvement in the refrigerator. To add on no change in the ref no. Rna [protected] / rna150221050194 / rna150224029904
Repeated reminders given for urgent repair but in vain.
Down the drain the amount of new
Refrigerator rs. 50000 plus. . Model gl m 522. Is this not a model of their company?
New piece purchased just 6 months back. . . Enough of technical support need replacement.
Asked for replacement but no reply.
Any unhappy customer will tell 10 friends about their experience and i i will tell everyone please don’t buy lg products. Please pass this to other people too.

Purchased an LG Volt phone in July. In December it randomly started turning itself on and off. Mailed it in to LG in February (bad timing before that so had to wait to send). LG tech determined that the phone was liquid damaged. I have no way to dispute that even though I know it wasn't damaged. Their tech determination is final. They sent the attached photo purporting to show the damage, but the resolution of the photo is so low that you can't actually see any of the alleged damage. Customer service at LG is useless. They simply repeat over and over "I understand but..."

I ordered mini tens unit replacement electrodes from their website. I was assured by an e-mail from "Brett" that they were the correct ones for my tens unit. He further stated he would refund my purchase price if they were not the correct ones.
Instead, when they arrived, they were completely different, white, generic pads that required forcing to fit my unit. (See attached photo)
When I asked for a refund, I was refused. Instead they sent ANOTHER tens unit, the same as the one I had as if that would remedy the problem. I now have TWO units with electrode pads that DO NOT FIT PROPERLY so I can't use them and I lost $36.
This is classic "Bait and Switch". Nothing on their web site states that the item might differ from the one displayed.
They have a well deserved F rating from BBB IMO. I wish I had checked for complaints BEFORE ordering from them.

Ordered Bluetooth LG 900 headset from Esurebuy.com on 14 Dec and received defective product (right ear bud did not work) on 22 Dec. Requested RMA number on 23 Dec, to return, and only after two emails did I receive RMA # ex24927 on 29 Dec. I shipped defective product via USPS on approx 30 Dec and USPS showed it arriving on 2 Jan. On 11 Jan, queried if esurebuy had received my RMA shipment and only after two more emails did i finally receive the following response "replacement shipped via usps. your tracking number is XXXXXXXXXXXX6255." That was it! Well my replacement product was not shipped as stated, as my tracking number remained a shipping label "only" until 30 Jan when apparently something was finally shipped. No notification of back order or anything. Received what I thought was a replacement product on 2 Feb and discovered what was apparently the exact same defective headset (right ear bud still not working) I had ordered and received in the first place! The battery had a near full charge just as I had returned it. It surely was not new as advertised.

From day one of purchase I had troubles with the "heat" in the dryer. When calling LG for diagnosis, I was told to unplug dryer to "reset" it... Which did work but was unfortunately only a band aid for the problem. It has been 2 years and my warranty is now expired and I am left with a dryer that now still does not run with heat. LG does not stand behind their products or their costumers, So I will not be buying another product from them again and suggest that you also take this into consideration. Shame on you LG

Thankfully I didn't pay for them! I won a kitchen of LG appliances - refrigerator, electric range, microwave and dishwasher about 3 years ago. We have had one problem after another. The icemaker would freeze up, the dispenser would clog, the water dispenser just quit after having it worked on a few times we just stopped using any of this. The oven is supposed to self clean but it does a very shoddy job. The stovetop is very difficult to control the heat on. The dishwasher just stopped working today - only 3 yrs old. I would never buy an LG appliance and tell everyone I know to stay away from them.

I purchased an LG LED TV from snapdeal in month of Oct'2014. Unfortunately I didnt open the package for a long time. My biggest mistake. But to my shock when I opened up the package I found the LED screen totally smashed and on requesting the snapdeal team so many times they have acted very unprofessionally and always give same answer that they cant do anything now since it has crossed the return intimation period of 7 days. But is this what we should expect from a big ecommerce company like snapdeal, that they gonna sit silently when their customers are getting cheated left right center. A big wake up call for them.

If listening get back to me on [protected]
Himanshu

We have had multiple repairs done to our LG Air Conditioner B55AWYU361 replacing genuine LG inverter circuit boards, The unit itself sat unused for several years simply because the same fault reoccurred. We reinstalled and repaired unit again ten months ago, but when it failed again last month, we though we may as well try and ascertain the design fault. We have written to LG several times to obtain an answer, but they won't reply. Latter when we telephoned LG, they quoted an alternative number which had a recording conveying "number disconnected". We simply don't know why LG won't be honest enough to answer.

Purchased fridge in 2005 model no. Lg 366dlq suddenly stoped working on 10. 1. 15 and a complain lodged to service center no :rna - [protected] and was attended by technician on same day.
I was told that company is not is position to supply the defective part as it has been discontinued.
I am surprise that how a such reputed company can discontinue the parts within such short time where as product must have a minimum life of 15 years if maintained nicely.
The remarks for condition of fridge by attended technician was that he has seen such well maintained fridge for 9 years old.

Purchased refrigerator in 2005 model no. LG-366 DLQ was running perfect suddenly got stop working . Complain made on 10.1.2015 and very same day attended by technicians and I was told that company has discontinued the part.. How a parts can be discontinued within such short time, Complain no is RNA-[protected]. None of the person attending the call made by me to local service center in Kolkata.

I can't imagine that such a reputed company can harm the customer in such a way.
I am a retired person of 59 yrs old not in position to replace it with new one immediately.

This complaint is regarding worst service ever provided by any store outlet in UAE.
I have purchased a LG front older washer on 03-Jan-15 ref. SI/02536/S01/150103/00025 from Safeer Mall Branch Sharjah .
I have been told that it will be delivered to me by Saturday i.e. 10-Jan-15. Since then me and my wife are chasing Sharaf DG Customer care number for almost 6times, but no reply till now. Whenever we are calling, we are receiving the same reply that it will be delivered by today or Delivery people will call us. I asked to customer centre give the Safeer mall phone no or branch manager no. They gave the no [protected] same time they are telling the phone will not pick up. They doesn't about the branch Incharge name also. I spoke to around five people Mohammed, Yasin"... All are sme.
The Safeer mall and my house distance is four kilometre maximum.
Three years back also same thing happened to me, I specially mentioned also still they are doing worst service.

Dear Potential LG buyers,
Our LG oven broke after 4 years. It would not function whatsoever. We never even had a chance to do the self-cleaning cycle. A notification appear on the screen f-9 error code. We tried to get the oven repaired but the repair people who were sent to us by LG not only damaged our kitchen and oven but failed to repair this appliance on MULTIPLE occasions. We were told by the repair company that this specific oven model has a wiring problem which is why they need repairs so often. The wiring is too small for the amperage going through it. The oven requires completely new wiring and is a fire hazard. LG does not care about this problem nor are they trying to help. You can read online they're several bad reviews not only for LG but for their ovens in general. It would appear that they do not know how to make functioning ovens because most of them have the f-9 error code problem and require frequent repairs. I would highly recommend for anyone to purchase products from any other company besides LG because their customer service is very weak. They are rude, they will not let you speak to management or a human besides customer service reps and they have a bad habit of ignoring their customers.

I have purchased an LG 42 inch LED TV( Model no 42LB5610) on 31 Dec 2014. It has been four days and innumerable phone calls to the LG customer care centre but, no one has till date visited my house to install the TV. Following requests/ complaints have already registered but no action has been taken till date.
(a) RNA [protected] Dated 31 Dec 2014.
(b) RNA150102091868 Dated 02 Jan 2015.

Please help.
My mobile no [protected].

Address-253/B. PO: CME Dapodi. Pune.
Maharashtra.PIN 411031.
Yours Sincerely
Sonu Sharma.

LG, My dream then my nightmare! Should have known that a company previously named Gold Star was not up to par. I was so blinded by the salespersons glowing review of the LG front loader and dryer that we bought the pair and pedestals to the tune of about $2500. Then the washer required numerous repairs. Not to mention that it shook the house so hard that we thought it was an earthquake. Fortunately we had the lemon guarantee by Best Buy. Unfortunately they no longer carried the platinum color or the washer model . So either I lived with a mismatched pair or I bought a new dryer and pedestals. I chose the latter still believing that LG was the best. Another mistake! The dryer never dried the clothes as well as the first dryer. So much for energy efficiency. But dumb me I still believed and went out and bought a LG dishwasher too! It failed in the first year and continues to have problems. (I will speak on customer service later!) It has ruined my wood floors twice.
Back to my current washer / dryer. Now five years old and the washer stopped working. Just stopped filling. Called numerous repair companies and out of 5 only one would even come look at it. Why? "Can't get parts" was the common theme. Hmmm. finally did get someone to come out after 10 days of waiting on parts only to discover that what we thought was a simple fix at $100 to find out that the mother board was fubar and the pump was probably on it's last legs as well. Current cost to repair: $650 and that does not include the new pump. You do the math! Not gonna fix this POC.
We repaired the dishwasher ourselves. Contacted LG about getting the parts and complained about it ruining our floor for the second time. They didn't want to address the repair to the DW but for reasons unknown agreed to look into our ruined floor! What? They did not do that the first time. But here is the catch. After weeks and weeks of LG requesting different verifications: Pictures of broken part, then requesting we send them the broken drain hose at our cost, they also wanted three cost estimates to repair the section of the floor. Then they wanted pictures of the floor. No reputable floor company will attempt to match and repair a 30 sq ft section of floor that is part of a 1100 sq ft wood floor. The last time we paid to have the floor completely redone on our nickel. Finally after being put through the wringer by LG I gave up and told them that they finally wore me down.
I want to say that in the early years of owning these appliances I TALKED to a real person in customer service about the issues and they did bend over backwards even to the point of fixing the DW even after it was out of warranty.(2 months). At that time the repairman did the re install of the DW in "European fashion" i.e. unattached to our granite counter tops. we believe this constant movement caused the leakage issue of the hose and also that the hose was a design/ engineering flaw. ( The new hose had a vent tube that the one we had did not and was connected differently.
So what to do, what to do? Went to an major box store and guess what ? They recommended the LG ! ACK! Ran as fast as we could away from this place.
Finally ended up at Lowe's of all places and found a guy named Troy who has worked in appliances there for many years. He dealt with us honestly ! LG has not really had any major design changes since it got into the front loader business. Also talked with several repairmen for recommendations. Top recommends: Whirlpool, Samsung and Miele.
I won't reveal which one I chose, but I will give you advice !
If you are thinking about LG think about this. In less than 8 years I have spent over $7000 dollars for poorly designed, poorly supported LG products. Run, run as fast as you can away from LG and anyone who tells you they are the best. Those people are being paid to tell you that!

We went to RC Willey's to purchase a fridge in early November and talked to a sales person about the lg we wanted. We got a price for the 33 cubic feet lg which was 2799.00. We took the info she wrote on the back of her business card, measurements, price, etc. We went home checked to make sure it would fit, everything looked good so we decided to purchase the lg fridge. We saw an ad stating a 10 percent discount on black friday, so we decided we would go on that day and take advantage of the sale. We went to the same sales person and told her what we wanted and she said let's write it up. When she brought up the price the screen it showed 3299.00, and with the discount of 10 percent it was still more than the price before the sale. I then said to her what do you guys do, mark them up before the sale just to mark them down? She said yes, as a matter of fact we do! We had to haggle with her and her manager just to get back to the original price of 2799.00. I used to like RC Willeys, I have spent over 20, 000.00 with them over the past two years but I dont think I will just walk in and make anymore purchases from them in the future, I will make sure and look around before I buy, they have treated a good customer very poorly, and I will make sure to tell everyone how they operate.

We purchased Split AC (Model no.LSA6ZR2M) One & half year back in Chennai. We started facing problem at the end of Oct'14 as Power was getting shut down once we switch on our 2 ton AC . As a result, we have registered our complaint at Customer Care Service Centre. After that 4 engineers came in span of one month from the company and finally identified the problem of compressor and took the same with assurance of replacing the compressor within a week as it was in 5 yrs warranty period. However when we again approached customer care once no one turned up after week with new compressor, they assured us to get it done by next day. Since then we are waiting for the status of our compressor and response from LG Electronics, Adampakkam Branch, Chennai. We have tried to reach the LG representative several times, he has stopped picking up our calls. Its' more than a month and yet the problem has not resolved. Its' really disappointing to see such unprofessional approach from such reputed brand. We have almost all the electronic products of LG and this incident has really put an question mark on our choice. Pls help us.

I purchased LG's 32 inch TV model LB 5820 Sr. No.410 PLTV 070145 from LG's shoppee(Modern Sales, Rajapeth Amravati) on 31/10/2014. Their technicians installed the TV after 2-3 days in the night hours in hurry, and without Demo. One of the two technicians came after 2-3 Days but could not arrange the demo, particularly for LAN and Time Machine. He said that he will come back next day with their company's Modem as my Modem may have some defect (even though my NET surfing was going on with the same Modem). Since then I am constantly following LG through their call center . Interestingly, their call center has closed one of my complaints with the remarks something like “customer himself will solve the complaint". I also sent SMS and reminder to area Service Manager Mr Shekhar but in vain. Nobody shown up from LG for Demo till 24/11/14.Every-time their call center replies that they are forwarding my complaint and I will get the reply within 24 hours. Their local service center called me 3-4 times in the mean time and asked me every time w heather I registered any complaint. When I replied as yes, they said that they will send their technician "today". But their "today " has not come till today. Most irritating thing is that had to I waste my 3-4 days at home waiting for their technician to come as if they are "V VIP" and I am a trivial, worthless customer. This is nothing but grimacing with the customer. It is poor state of affair for an international giant like LG that they failed to arrange a simple (requiring only technician) demo even after 25 days. Will LG take serious note of this to punish the defaulter ( service center) severally and treat the customers with respect?
My complaints are,
RNA [protected] Dt 31/10/14 & 1/11/14
complaint from shoppee, Dt not available
RNA141119015534 Dt 19/11/14 & 20/11/14 & 21/11/14 & 24/11/14

We had purchased a lg washing machine from Best Buy less than a year ago and have had constant problems with it since. Soon after we installed it in our new house we had it leak water throughout the night from the front of the washing machine. After contacting lg about it they did a test on it (over the phone, as it was a smart washing) and said it was ok to use. Against the better judgement of my wife she went ahead and used it and the same thing happened again, but this time worse. The water created about $8600.00 in damages and we had mould starting to appear on our walls. Fortunately we had our own house insurance which covered out expense, and we had to pay a small $250.00 deductible. After explaining the situation to lg, they asked us to send them a damage report and all the information which we did, they refused to replace the washing machine and instead sent a technician out to fix it, who came out four separate times to fix it. He said that there was a fault with the machine and we were afraid that it would happen again. lg also told us that because the washing machine was a display model that we purchased it was not under warranty. When I called through customer service to ask them if I purchased a display model from Best Buy would it be covered by warranty they said yes ( a direct contradiction to what was told.) I asked them for a transcript to verify that which they sent. After 4 attempts to fix the problem they still wouldn't change the machine or give us our money back, and we ended up having to pay out of our pocket for the technician to come out. To this day we still have a faulty washing machine. After calling them several times to try and get my deductible back from lg's own insurance company they kept telling me that they would call me in two days, and never did. This happened three separate occasions and it has been about 6 months since the accident happened, and they have been in possession of all the documentation for around 3-4 months and have done nothing about it. We are very disappointed in their service and do not expect them to do anything about our situation. This is the first time I've complained online to any company, but I feel that other consumers need to know.