LG Electronics
reviews and complaints

What a terrible nightmare I had been in my vacation and I had problems with my dishwasher and this company came to fix it and the tech 0585331 damage the hose and flooded my just finish basement all the wall and ceiling soak with water now I have a smell basement and waiting for my house insurance to help me out and all our hard work on having a nice basement is over for the bad repair service of this company I am hoping that this company is responsible to pay for the damage that they did. So think twice if you want to deal with them. My vacation are a nightmare so far ...the worst company to deal with if you don't want a flooded house don't go with them . Terrible service, slow service and they don't care if you house is flooded or on fire... Don't deal with them

I bought a new LG refrigerator 3 yrs ago, along with an extended warranty for a further 2 yrs. ontop of the mfg. warranty. It was delivered early July 2009. After being away for a few days, I came home to find that the fridge was not working at all. Needless to say, I had to throw out a lot of perishables. Upon calling Leon's customer service I was advised that the warranty had ran out and that Leon's could not accept responsiblity for the repairs. The extended warranty had only ran out approximately 3 weeks prior to the fridge dying! I spoke to a manager named Sandy, and she told me that Leon's could not accept responsibility tof the repairs...almost sounded like they all had a sheet that they read off of.
I have made numerous purchases from Leon's over the years that they have been in business, but I will never buy from them again. Customer service is not available to those who buy top end appliances that stop working a few weeks after the extended warranty that they have bought, runs out!

Now lg [repoted] company selling fack $ duplicate product...?

In 2 month same problem came in my lcd in first complain the service eng came after 2 days and said the main wire socket of lcd is loose it should be change but just now I dont have. I will change later and they took a packing in my lcd. Same problem came again, now u change the sockt. If again I will put a case in consuer fourm. Because my mom &dad several time go and shake tv than tv start. Lcd 32' [inch]under warenty period. So I think of ur company image...?

Thanks

Komal narang
Dist presedint of ipc
Jabalpur m. P

Contact:-[protected], [protected], [protected].

I have purchased lg mobile p-690 1 day back...im facing problem while using WiFi.As soon as i select any of wifi services the mobile turns off...please help with a solution to the problem.

I recently bought 3 sets of LG TrueSteam Washers & Dryers (less than 1 year ago), along with several large screen LG Smart TVs, for a new house I built with suites. Unfortunately there has been a confusion about when I bought & when I received the appliances; however these appliances have been only in use for 5 months. Both Dryers are not working; one does not heat at all & the other is not drying properly.

I have always thought that LG Electronics was a good, reputable company & in the past I have gotten good service; thus why I spent almost $20, 000 on new LG products HOWEVER something has gone greatly wrong with their Customer Service. I can only assume that upper management has changed direction and gone from a customer-oriented company; to a company that looks to save money by not honoring warranties. Their Customer Service has gone out of its way to avoid the warranty using every excuse they can find...the latest being that I purchased Extended Warranty and should use it.

Bottomline, LG has gone from a SMART company to a very inept company, where it's Marketing Department spends 100s of $Millions on acquiring customers while their Customer Service simply in turn drives them away. This is not only lousy service but also poor business. It is far cheaper to support & keep a loyal customer than it is to acquire new. So either Marketing has gotten incompetent or somehow their efforts are being derailled and they cannot do anything.

Either way they have just lost a long time loyal and large customer.

PS
I am a builder & I have to stand being my properties SO I will never purchase LG appliances again nor would advise any other commercial builder to do so; we have enough headaches without needing to deal with companies like LG Electronics who seeks to get out of warranty repairs.

We purchased an LG double wall oven from US-Appliance.com. Our dealings with this company were excellent. Model number LWD3081ST 30" SN#810KMCB00331 for $2879.10 on 9/2/10. In October 2011 the upper oven stopped heating with an error code of F9. AAMP Appliance Repair found that it needed two new thermostats for a total repair of $324. Now 9 months later we are getting the same error code and I suspect the same problem. I have contacted LG to see if they would be willing to help defray the cost of a second repair in less than a year. I spoke with J. who gave me a case number of [protected], asked me to fax the original receipt copy which I did as well as the repair receipt. She said she would see if her boss would approve some adjustment. We just got a call from an LG rep who states that since it is out of warranty (one year on oven, 90 days on repair parts) they are not willing to do anything to help us.

Please keep this in mind if you are considering the purchase of LG appliances. BTW we also have an LG cooktop, LG French door refrigerator, LG washer and dryer, and several LG TV's. This made absolutely no difference either.

LG may say "Life's Good" but they don't care about their customers apparently.

This is the first time I have registered a complaint online. I have in the past been impressed with LG electronics so unknowingly I purchased a dryer and washer from LG hoping that these units would be stable units. Unfortunately, the dryer was defective within 6 years and similarly the washer had developed defective parts. I followed the recommendations of LG and had service to the home. They were 'sears' technicians according to LG suppposedly they could send 'LG techs'; but htey never did. After more than five visits and replacing almost every part of the dryer it still did not work. The washer parts needed to fix the unit were ordered and what was sent were not the proper parts because their parts suppliers are independent companies. After weeks and months of frustration, I contacted corporate LG including the CEO in Alabama, Young-Ha-Lee, who never responded to any of my letters and concerns. I was deferred to 'customer service' which was a joke.. They refused to help even with the most basic efforts such as sending me the basic parts for the washer or sending a LG tech to repair the dryer (or even replace the dryer which basically was a lemon).. So, after $2000'.00 and only a few years of functional units (unlike my Kenmore which still works after 25 years), I am left with two large paperweights in my home'. We have since been forced to purchase a new dryer and washer, of course, from another, better company!. I found LG appliances to be totally worthless unable to stand the test of time and use". However, the response from the company at the corporate and customer service level was abysmal!. I would recommend to all people contemplating purchasing a LG product, BEWARE, do your due diligence, and purchase from another company;. Ths company does not care about the consumer so do not give them your money!

Dear sir,

Mainney may 4, 2012 ko doo lg split ac kharedy aur un ko company kay instaler hi fitt ker kay gay, laiken un main sey ayek too bilqul theak kam ker rah hey leken dosary lg split ac ki 4 bar gass leaik ho chuki hai. Company waly jin sey main ney kharida tha wohe is maen gass bharty rehy. Abb un sey request kee hai key mera kharab ac change ker dayen kunkey yeh manufacturing fault hay.
Janabey aaly!
Abb who taalmatool ker rehey hain. App sey request hai key mery lg split ac joo key khrab hai us koo change kerwa dein.

Name and address of dealer
(Zafar iqbal butt)
Al-fatah electronics
Irfan chamber, abid market, temple road, lahore.

Name and address of instaler
Muhammad naeem
(Chief executive) [protected]
Lg-6, khan arcade firdous market, gulberg-111 lahore. Ph.[protected], [protected], [protected]

Yours faithfully,
Muhammad anwar
House no.6 butt streen no.13 nizam abad colony ghazi abad lahore no.15

Mobile.[protected]
[protected]

Yup truly, LG Customer Services Bite it. My Advice?
Don't buy LG or Phones with the Android Operating System. Linux couldn't make it in the computer field, so it decided to flood the cell market with this Android Linux based garbage so it seems. Here's why.
The following is from Google's- Android Forum which is the only place to get customer service.
To note, I took the phone 2 times to Koodo before to have it factory reset before the warranty expired. After which I wasn't able to get the phone for service until 2 weeks Approximately after it expired at which point the warranty was refused and I was led to believe the problem was my fault or the phones fault. I found out later as i researched this mess that that was far from the case. After numerous calls to Koodo, Attempting to call Google in Toronto California and other places I found out that Google and Android only offer the Google forum which does nothing for you and it appears there is only one guy for all North America overseeing the forum.
LG says its Android and not their problem. That's a laugh. its got the LG logos on the front and on the back its got the Google logo on the back as well and when the phone turns on it says LG then Koodo mobile Scrolls across the screen then Android pops up for like half a minute. Gee Who's Product is it?

http://productforums.google.com/forum/#!topic/mobile/UqYmNCHp9ec

Force Close Operating System Error
Part 1
Google Post June 22 2012
What is Force Close on a phone with the newest (LG-P970g) OS? What is Force Close on a previous phone (LG-P500h) with and without the update.
LG Canada Customer Support says its an Android / Google issue.
Koodo Canada says its nothing they can do anything about except warranty or replace the phones that have this possible OS issue.
Current Information:
I had to replace 2 phones; My cost, to try to stop this issue, only to find that the newest one had it or the same issue as well. Yes it's now the second LG P970g that's being tested to see if it has the fault.
Every thing has been looked at reset new SIM card, new memory card including a new phone replacement.. There were no added or additional apps on either of these phones. There were pictures and music and 6 short comedy videos. There were and are no viruses. The original product was well taken care of. the same was applied to the second phone. The SIM and memory cards were replaced just to see if the problem could be averted
There were other anomalies present via the touch pad registration. I.e. the phone in operation struggled to open the speaker or the dial pad...Force close appeared and cause messages to be sent to draft or deleted. Voice recognition would work better if I spoke Norwegian with a Swiss, German, Hindi accent. no offense to anyone Norwegian, Swiss, German or Hindi.
I'm Pissed that Android, Google and LG have insulated themselves from any or all responsibility. I'm Going to take this new one back before the 14 day return is required and get something that doesn't have Google or Android on in or around I unless some one steps up to the plate to address this.
To all of you Google, Android LG your customer services are lacking in the highest fashion. Over three days I have found no one who can do anything except point a finger.
I'm eliminating all things Google including this account once this asinine thread is completed.
I'd estimate I'm out about $140 bucks in gas, $150 for a phone, $235.70 for a new phone, $200 for mileage and Personal time is about 30 hours at 125.00 per hour = $3750.00
Total Wasted $4475.70.
I'm now going to look at forming a class action suit maybe USA and Canada because this problem seems clearly to have been overlooked and or passed on as it seems its been left unresolved over two classes of mobile phones. At least maybe I can recoup the cost of my time and the money I have spent trying to resolve this issue.
My suggestion before that is, that some one who has some form of ability to act in a responsible professional manner contact me immediately and attempt to resolve this issue fairly with some expedience before it takes the next step.
I will be contacting the C.C.T.S.; The Independent Commissioner for Complaints for Telecommunications Services, in Canada to formalize a complaint shortly.
OH BTW
Google, Android and LG Electronics...you built these products. Your Partners in this problem. Don't you think its time to deal with it?
Your policies and behavior only warrants the following in any or all fairness for the wonderful, professional and kind way you have treated me, your Client.
F, U!..
Strong letter to follow...
J Blues
You want my personal contact number then send a message.. with a phone number to my pm address...
If some Jive Idiot forum mod has something stupid to say about this post before during and or after the fact, my suggestion would be choose your words wisely.
other than that,
Have a nice day.

Part 2
It is also now very evident from something as online searches that this issue and issues like it have prevailed and been identified since 2008. Nice Going People...Sloppy Work or just plain no work at all.
Well Done...
I have now gone back to my original phone the LG P500h... At least this piece of ### works.
These problems even exist more so on some of the Samsung models which was my only other android option.
So when this one dies I will budget for an iPhone or a windows phone seems the only option.
Currently as this continues to be or remain unresolved, I'd advise anyone who is thinking of getting a new phone in any brand or model not to consider anything with the Android operating system in it.
Why, because of the Zero Customer Service if or when you need it. Millions of phones in landfill sites or shelved... Absolutely Brilliant.!
21.7 Million hits for Android Force Close Operating System Errors
1.4 Million hits for LG Android Force Close Operating System Errors
1.96 Million hits for Samsung Android Force Close Operating System Errors
Um, HAVE YOU LOST YOUR MINDS?!

Part 3
Nice! I keep checking back for a reply... Nothing... What wonderful, fine, thoughtful Customer Service you have. Well Done Google/Android. NOT!
So when are you going to start refunding the money to all of your customers for all the incomplete un-updated ### you release into the market?
If this is what you promote as company policy you deserve to find yourselves in the same position as banking industry. REGULATED by Governments.
Good luck with that...
Blues
Part 4
BTW. The Second LG P970g unit had the same exact issue just to note and it had everything new in it as well. New Memory, New SIM Chip, Revised Account Settings, No Apps - Plain Jane...
Disappointing that the information one gleams says its across all platforms with the name Android in it.
HA! Especially when the nail in the coffin comes from ones own Search Engine. Are the facts and information wrong? Lets take this further shall we?
RIM/Blackberry is looking better everyday.
JB
Part 5
Wow, Now there's a shot in the ...
Rims got it too... Force close issues.. nice, , is there actually a phone manufacturing company out there who doesn't seem to have this problem due to the Android mobile OS.?
LMAO!
Brutal...
Guess we should all just go see if we can start up our old Motorola Flip Cell Phones...!
As customers, I guess we expect way to much.
"Here's your product sir, We hope it will work"...
LMAO!, Your product is a joke.
Dunno who the bigger laughing stock is, "YOU" (Google) because your the OS Owner/Maker or John Q. Public "US" cause we bought into the smoke and mirrors related to this Ponzi scheme of yours.
Oh and I'll play nice in the sandbox, when some one decides to adhere to the same fair play relevant to all this botched customer service.
"Vote For Honest Sam! There's enough fresh air and sunshine in this great country of ours for everybody and I'll see to it that you'll get your share"...
Blues

Still no answer as of the evening of July 4th 2012

The second Brand new phone was a dud also with the newest software. Same deal.. Force Close.. Force Close etc. I see it being a problem to Koodo Canada more so than their problem specifically, however a $50 dollar credit was given to me as they weren't offering any other options.
If I include their name in any action I feel to undertake, I won't feel bad about it.
This issue continues with no response I currently forwarding information to 2 class actions in the US as this information may be of some benefit to others.
The biggest problem LG for their phone support - Making a customer feel very angry with no resolution or at least an offer to resolve is no way to do business.
Google and Android for offering products into the market with no acceptable measure of customer service making it seem as though they sold you a car with no wheels when you would normally expect the wheels to be included.
Samsung sadly was a choice until I found that the Samsung brand of Android phones have the issue too. The problem has transferred across the multiple platforms and remains unaltered on the new products. Koodo Canada for dropping the ball.

IT"S IMPORTANT TO NOTE: THE KOODO STAFF AT THE Heritage Place Mall WAS FANTASTIC! It's just that their Company policy ties their hands.

The most recent error was on the LG P500h
the Application LG Keyboard (process com Lge.android.aime) has stopped unexpectedly Please Try Again
What a joke.

i purchased lg refrigerator for 4 years ago.model number GL-244GMA.serial number is 712MLQF014524.i had exceed its AMC for 2/3/2012 to 1/3/2015.i had registered complaint on 30 th june and my request id is RNA120630072308.TILL now no one came to repair it .my fridge have cooling problem.i m suffrered alot form this.so please send mechanic as soon as possible.thanks
rita gupta.my address is G-80 Prem Nagar Ist, 70 feet road, kirari New delhi-86.

I have purched one LG 42 inch plasma tV with in one year of purchase it display from inside got craked and after lot of complains company replased the display and now again with in one year of replase of display it has again stoped working but now lg customer care tells that they only give waranty foe one year and you have to pay for this repair
please suggest what to do

I just experienced the WORST customer service ever in my life. My 3 year old LG french door fridge just shut down a week ago; the repair man had to replace the control panel to get it working again. I called LG to ask if 1) this was under any kind of warranty, and 2) if there was something I did to cause this. and 3) if my model was one of the ones I heard had been recalled. The man I talked with (twice) was just rude. He argued with me, kept asking "what my problem was because the fridge was now fixed." He gave no acknowledgement of a problem, no advice, said he could tell that my issue was "not one of the ones related to the recall" but wouldn't tell me why. I was in tears in frustration. The customer service was worthy of a Monty Python-like skit.

Purchased a $112.00 "LG TEC Elite" TENS unit delivered in early April. The unit quit working in early May, less than 45 days use. I attempted email to customer service; no response. I called and was "transferred" to customer service; no answer - left voice message seeking discussion. No response. I believe this company is totally unacceptable and advise all NOT to buy anything from LGMedSupply.com. My personal opinion is they are quite close to being fraudulent in their practices. Certainly based upon my experience, I will NEVER order from LGMED Supply again.

subject: 2nd time problem regarding the PCB of LG window AC
dear sir,
I wish to bring following to your knowledge with the intention that you will take appropriate action, so that in future innocent customer of your Company are not made to suffer when they require services of your service provider. I have purchased an AC 3STAR model LWA5VR3DT1-AE4EKN2, serial no102EAPT018496 from Mayuri Homeappliance, kendrapara, odisha, on dt-19/05/2011.It is my painful appeal that the PCB of my AC had been damaged 2nd time. So we enrolled the complain no.-RNA120515086348, 15th may, 2012 and we came to know that PCB was not currently available but it was told that PCB will be available within few days. Today it is 21th may and now the temperature is 42dg cc, yet no initiative has been taken by LG. Even the officials are not responding to our phone calls. it is very shameful that such a renowned company like LG couldn't arrange a small PCB.
Response of your service franchise is also poor. And service is very poor. They asked that LG is not taking series of small product. so I don't want to face such type problem after my Guarantee period .so I want the defective AC to be replaced. otherwise I will not purchase any of your item because of your BAD SERVICE. If you are not taken any action then I will go to consumer forum .
So it is my gracious request to you that please take some immediate actions and treat this act of recklessness severely.
pls replay .
yours sincerely,
Debasis Rana, ID- rana.[protected]@gmail.com

In 2009, we purchased and entire kitchen of appliances. We bought the extended warranty. Immediately we experienced problems with t he stove heating correctly. Finally in Nov of 2011-through the extended warranty–we had someone again come out to the house because the stove smelled like it was burning and then we would get an F-7 error code. The repair people replaced this part, with no success, to this day. The last repair person could not figure why the stove wasn’t working.

He contacted his service repair, who then contacted LG service repair and they were finally told that it has been a cronic problem with this stove model. That the relay board connectors needed to be crimped just so, so it didn’t burn out. A replacement part would not be available until Mar 28. This was NOT acceptable to us, as we had already gone 3 months without a working oven.

I called LG and talked with a manager of the customer service department, and I told her the whole story, I asked her why this manufacturer defect was never brought to the attention of the consumer or the techs that work on the product? She didn’t have an answer and kept telling me that I have the extended warranty and I need to deal with them. Then the issue becomes, what if I didn’t have the extended warranty? The warranty company has been great in helping us, far more than LG, who knew about this problem and who now wants to take NO responsibility for it.

I think this is horrible, as the burning relay board is definitely a fire safety hazard and also the responsibility of LG. It was a manufacture defect! I would like to be compensated for all the time I had to take off of my job to be home to have a stove repaired that could never be repaired, the loss of the time using the oven and all the emotional stress in dealing with this issue. The stove model is LRE30453ST.

This is to inform the authorities that my LG GS290 cellphone had a problem with its touch screen and hence I visited Communications, Lucknow (U.P.) which is the authorized service center for LG Mobiles. The engineer there replaced my screen ( Complaint No. RNA [protected]) with an old one he had, giving the excuse that they did not have new screen to replace and promised me that I would be informed when the new screen is available and thereby to replace it that time. My phone was in warranty that time but since no information about the availability of new screen was given, the warranty period expired.

In the meantime, I even myself called up the service center and they ensured me that since they had replaced my screen with an old one, they would provide me a new screen even if the warranty expires. I visited the center in November 2011 and was called again in January 2012. When I went, they treated me as if I was a fraud and refused totally to replace my screen. I even filed a complaint at the complaint page of LG electronics (Complaint No. 1601120) but didn’t receive any response.

Such kind of fraud is not expected from the representatives of a reputed firm like yours an hence, I wish to seek an immediate action against the same and get my screen replaced at the earliest possible. Otherwise I would have to seek help from the Consumer Forum. Awaiting an immediate response/action.

my a/c purchase on12/5/2006 model no LSA13U1RAE2 is under AMC for 2 yrs from a person came from a lg dealer divakar phone no [protected] dealer name whisen enterprises phone no [protected] . i am call the service center on 1st may [complain no RNA120501041813] then the person came on 3rd may he told thier is a capacity problem i will change it free it comes under amc on 6th i said ok from that day i am calling to whisen enterprises daily some time they ans sometime they even not picking it then i went thier they told i will send 2 days gone nobody came and about water tray and a/c remote i complain before 6 months no result till now .divakar the person who works thier check and told that water tray is repair now they r telling we have to check i am having 2 small childrens they are not sleeping at all due to heat so i request to take action soon thankyou sir

Do not ever purchase a warranty from best Buy. They lie about what is covered and when you have a problem, their only answer is "not my problem". Customer service is not practiced at Best Buy. Pass the buck but keep you money for worthless warranties. What a joke.

I have purchased LG Color TV LCD 32LD340 on 2-Feb 2011, It has power failure problem. This problem is occurring frequently, and i am not satisfied with its performance, so kindly resolve or replace the product which i have mentioned .
My contact info is given below:
Mr:Sacriyas
No.537 10th street, Sastri Nagar,
Vyasarpadi Chennai-39.
Ph:[protected]

Purchased item on Dec 8 and charged to my Discover card. Returned item within 30 days because item came with no box, no instructions and looked used. Called them on 4-2 and they promised a refund within 72 hrs and here we are on 4-16 and no sign of a credit. Isn't this some kind of fraud? I have the time and energy to go after this company and I will. It's not a threat but a promise so that they can't do this to someone else.