LG Electronics
reviews and complaints

It has now been more than a month (original service call was made on October 16, 2014) since our 1 year old refrigerator failed, and still there is no end in sight. LG has refused to accept the fact that they made a poor product, and has now had two service companies tell us the exact same thing. The parts are still under warranty, I had no issues paying for the first service company to fix the unit. After making the repairs and the unit still did not work, they requested LG replace the unit because the leak is between the walls. This is not what LG wanted to hear, so they engaged a second service company who came to the house, and told us they need to replace all of the same parts that were originally replaced. We are still waiting for the second service company to finish there work. Every time I talk with LG they act like this is my fault, and have done nothing to help get the issue resolved. It is my assumption that LG has no intention of getting involved, and will do whatever it takes to make this as painful as possible. To LG I am just a cost of doing business. We have all LG products in our house, and will begin phasing them out as soon as possible. I hope I can help 1 person not make the same mistake as I have made. With the quality of products these days, the warranty policy is critical to customer service. LG has completely missed this mark. If for some reason someone wants to help my cause, please email me at [protected]@yahoo.com.

I get my mobile phone at your company in 2013/07/07. Just my warranty period is over. But it's not working 2014/07/25, then I went your lg service center. He said mother board failure. But I ask in your company, why you are produce broken mobile phones with in one year?... Please send letter because why.?

Lgph-400bk serial/ imei number - [protected]

My address:
E. M. A. G. C. B. Ekanayaka
No: 193, udatenna,
Medamahanuwara
Sri lanka

I purchased an LG tv from Big Sandy. I did not buy an extended warranty, because I have never had problems. In just 1 1/2 years of use to TV screen made a popping noise and it went totally black.(not weather related) I called Big Sandy(they don't service TVs they sell. I finally got an appointment with Sears. 1 month later the TV was checked out at the cost of $99. When checked out, the serviceman told me a major board was shot! He quoted a price of over $2, 000 for the repair part alone!

LG, I WILL NEVER PURCHASE ANYTHING FROM YOU AGAIN! YOU TVs ARE VERY POORLY DESIGNED. The serviceman told me he had run into the same situation for LG TVs! Shame on you! Signed: single 60 year old lady.

Subject: 7Kg Washing Machine Model WF-T8014HS Panel board replacement

Dear Sir

We have an LG washing machine as mentioned in subject. Machine is in very good condition. It had stopped working few days before.

When we contacted call center they were nice enough to send a service engineer through local dealer.

However the service engineer informed that the control panel board of the machine is damaged. He also said that this panel board is not available now and the machine can not be repaired.

It is highly shocking and surprise that the spare panel board is not available? We can not afford to throw this machine and spent further to buy another machine.

So please look into the matter and provide to replace the panel board ASAP as it is causing lot of inconvenience.

Awaiting your response,

Mrs Manisha Pandey
C/o Shri K D Pandey

Location 1/120 Gomti Nagar
Lucknow UP India

Contact No [protected]
[protected]@rediffmail.com

One of the worst online marts in terms of delivery, tracking orders. Definitely worse than other sites which I have used and till date never experienced something like this. My order for a fridge order number [protected] was placed on 6th Oct for close to Rs 60, 000 which was to be delivered by 14th. Today is 20th Oct and it is not delivered. They seem to be totally unorganized to handle their work. There is a wrong tracking number that they are quoting always. They do not know where is the fridge. Their call center guys have no clue and they are telling that I can not cancel or get my money back till fridge is returned back to them by courier company. I find it difficult to think why anyone should risk a high value purchase with snapdeal if they are this unorganized. Call center folks do not provide any management contacts. I am at my wits end to get any status from those guys or a management contact. I have no option left but to go legal with these guys.

I purchased a LG 3d led tv 6130 from lg best shop velachery on 28th of March 2014. Ever since I bought this tv, it had a display problem on 3d projected images. There is a doubleness in the image or in technical terms called as the crosstalk as I am not happy with images produced from it. I raised the concern to lg customer care on 21st April (RNA140421086715) and from that date till now 3 customer care executives have come to solve the issue which was of no use. The last person who came claimed as the senior executive (Vishnu [protected]) said that the model 6130 itself has 3d display issue when playing from USB. It can display clear 3d content only from blueray player. He claimed that it is a 100 Hz tv and only a tv that has more Mci like 240 or 400 hz can display clear 3d content. But if I had known it earlier I wouldn't have gone for this model and I would have gone for the next version.
I would want you to refund for the tv so that I could buy a better model from lg.

I purchased my LG BP330 bluray player approx 5 months ago. I bought it because it had everything I was wanting in 1 player. I primarily use it for netflix and within the first month I was having issues. As it was trying to load a show or movie it would kick me out of netflix to the main LG screen which now has no graphics just a black screen and a list of options. I would turn the player off then back on again go to netflix and have to sign back in. This would happen every couple days. Then I would try and load a movie or show and it would tell me to try again later and every title would give me the same message. At first I thought it was just netflix but it was like that for 3 days. I did a search online and someone else was having the same issue with their lg player and said deactivating netflix on the player then signing in again seems to fix the problem. I tried it and it worked, temporarily. It started getting worse to the point it was daily or multiple times in a day and was getting incredibly frustrating. I sent a message to LG explaining what was going, and a tech replied saying to try doing an update and sent me a link with the update for the player, if I still had issues after that they said to call customer support. I tried the update and it made no difference. I called customer support and explained what was going on and the tech made me go through these ridiculous steps like resetting my router, then do a factory reset on the player, setting the internet back up on the player, deactivating netflix then signing into it... she gave me a case number and told me to call back if there are any more problems...all just seemed very pointless and it was. The next day it was doing everything all over again. I called back, this guy I was talking to made me go through HIS OWN process, claiming that this seems to solve the problem. None of which was all that different from the first set steps I did only he added a few other pointless ones. I told him I have done something similar, it seems to temporarily fix it and this problem keeps persisting and is getting worse. He then tells me that there is nothing LG can really do because it's not on their end, it's netflix. He had a bunch of customers call the night before and netflix was having issues. I then told him, I understand netflix has issues every now and then, I have had it installed on other devices and it's happened. But these issues are happening EVERY DAY! So, it's not netflix. He then tried to still point the finger at netflix, asked if there was anything else he could help me with and told me to have a good evening.
It is now at the point where I can maybe watch a single episode of anything on netflix and it's crashing, then when I try to load it back up it does it over and over and over and over again, half those times I'm having to sign back into netflix. I am spending more time TRYING to watch something than actually watching something. After all this and reading other peoples very similar experience dealing with LG and having a lot of problems, I will not be purchasing any other LG product. I would recommend to anyone looking to purchase that you consider a different brand. This is BS.

After intense saving we purchased a 56 inch LG TV 8 months ago. After turning it on today we were greeted with a black screen. After contacting both the purchase store ( Currys with an equally terrible customer service) we contacted LG directly. Best case scenario they collect in 5 days and it could take 28 days to get back. They offer no refunds or exchange on what must obviously be a faulty product, they offer no replacement during repair period and they offer no guarantee around quality of repair. Basically if it goes again after repair then we have to go through same thing again, that is of course until after 12 months when there is nothing they can do. My experience of them leads me to believe they do patch up jobs with the intention of prolonging things until they no longer have to worry about you. This kind of service you might expect for an unknown brand or a cheap piece of equipment, but this is neither. Will never go near them again and urge everyone to do the same.

Bought an lg lb6500 with the sound plate as a promo. Problem is the tv has corner leg stands. And does not sit on the sound plate. Now that no weight is applied to the top of the sound plate. It gives out muffled rattling sound from the top of the plate vibrating. Also was an open box product. The open box was not my decision. I was told they only had one left in Ontario and was open box. And that no more would be shipped to the local store. So not sure if it was damaged or faulty from the start. Started noticing the problem from day one. Noticed the rubber pads under the unit that 2 of the did not sit on my tv stand. Causing vibration to the bottom added felt pads the rubber ones. That helped for a week or so till the top of the plate started vibrating. Also seems from it being so light that it kind warped from not sure if its the heating and cooling of the unit. Causing the rubber pads to lose touch with my stand. Called LG to pretty much get blamed for the issue. Second issue with LG in the past 6 months.

Vishwanath Rajpure - [protected]
I put my complaints month of august regarding cooling of my refrigerator. my refrigerator model no. GL-255VT5.BWTZEBN &
SR. No.010NLLG005264 but they said if you have bill we can consider under warranty which is not missed so request to issue duplicate bill to Top Ten Electronics, Ghansoli, NaviMumbai from where we purchased this refrigerator but they have not able to provide me the same so I pass the request to company regarding duplicate bill but they also not able to track my transaction and not providing duplicate bill which is required to verify the warranty period. This process is going on for last 15 days.
Please Help me

I bought a 50" tv about 3 years ago, and a week ago it stopped turning on it just makes a bunch of clicks and shuts off again ... I spent alot of money on It, and for it to last only 2 years that sucks . I took it to a electronic shop to see what was wrong they told me it was the main mother board, which would be about $600 to fix (they are now $450. New) . I have used LG faithfully for years now and I have never had a complaint . The picture was perfect, an my other LG products are great too but, after reading the complaints I'm skeptical ... I DON'T make alot of money to be buying a tv every 3 years, also It Is morally reprehensible to the environment to create products that need to be replaced every couple of years . Other people have suggested other brands that they have had for years... Sorry LG you lost another customer :(

Sir
My name: s. M. Akbar cell: [protected] one of the old complaint no: rna [protected]
Last complaint no: rna [protected]
I bought l. G led television and it had a problem with hdmi port and power supply near the end of warranty period. They sent a technician who convinced me that like computers the hdmi port in l. G always has a problem and he repaired the power supply problem hurriedly.
As i expected in few months the problem came again. Now they sent a technician who said he will charge for it which ended in argument. After calling many times they gave the service executive mr. Thiyagarajan’s mobile number ([protected]) . This person started shouting at me for posting the complaint at complaint board, consumer forum and sending the complaint to the higher official (Neeta linz) and started challenging me on this issue in a rude way.
Then they gave me the number of one mr. Prabakaran ([protected]) he again spoke as if i have to regret for buying l. G product.
Sir the problem is persisting since the period of warranty which was not properly attended.
I am sending this mail to all possible sources and also request you to escalate to higher officials of l. G (Because i couldn’t digest this injustice) . Now i am determined to face the challenge of this rude l. G people by seeking legal assistance against l. G that has made my life bad i am sorry worst. (As mr. Prabakaran said i am really regretting for buying l. G product. I don’t know how many of my brothers are sailing in the same boat)
I hope atleast one of all the l. G officials will be good enough to solve my issue.

My LG washer purchased
July of 2011at BestBuy rusted around the disposal unit and the left front side.
When the Service tech
arrived he disassembled my washer and then found the replacement part was the
wrong one.
He took both the
replacement part and my part and said someone would get back to me on the
replacement. This was July 19.
I have been told there
is no replacement part and I will have to take $400 and they (LG) gets my
washer. (This was from Eric at Corporate headquarters today)
I said (well- in other
words - No)
I want my washer put
back in one piece.

We purchase LG G2(IMEI No-[protected]) from Extra Al-Rakha Branch, and we face the problem(screen not working, hanging, mic is not working, network issue, ). We submitted to Extra Customer care(because no any service centre for LG Mobile in Dammam Area) on 08-07-2014(SR No-1-[protected]) and after 45days later he return back without repair my mobile and just he told u have to talk with LG person, he given 1 person contact no but when i called him he given the other person no still i can't get the solution. i want to file a case against LG and extra. Please help me, how to file a case.

Thanks,
Rehan.
[protected]

Very hell services from lg. I am from tanda, ambedkarnagar disctrict, uttar pradesh. I have bought an lg refrigerator model: gl-245 blga5. epvzebn (in), s. no.: 310przz023189 on 12/04/2014 and after 2 months the mosfet of circuit burnt out. I have registered a complaint to the service center on 29/07/2014 and the complaint no. they provided was rna140729058627. they said within 24 hours our engineer will call you and within 72 hours your complaint will be resolved. I have waited for 2 days and no call I received, then I again call to customer care and informed them that I didn't get any call from engineer. they provided a no. [protected] and said you can call to engineer directly and ask him to come to your home and resolve the issue then disconnected the phone. I then called to the provided no. and found that the provided no. is not existing. I then again called to customer care and informed that in the last call you have provide the engineer no. which is not working. then they provided another no. [protected] to call and ask the engineer to resolve your issue then disconnected the phone. I again called on that no. and got reply from another side that they are not lg service engineer and this is wrong no. I suffered a lot and then again called to customer care and informed them what happened in the past 2 calls. then they said let me remind a notification again to resolve your issue and marked it as "urgent". after that I got a call from an engineer mohanlal ([protected]/[protected]) and he visited home. he checked the circuit board and said that the mosfet is burst out and it will take 7 days more to replace the complete circuit board. I asked him why should I wait for more 7 days. it is very small issue and it should be available on the basti lg service center. he then made a call to the basti lg service center to the manager ms. pushpa ([protected]) and informed the issue and asked her to inform me about how much time it will take to resolve this issue. she then informed me that we will place an order for the circuit board and it will come from noida so it will take 7 days. I was shocked and surprised what a great service from lg. for a small component they will definitely pass 15 days in this way.in summer season we have to wait for this much time to run our refrigerator just for a small component and non availability of the circuit board in the service centers. they are not providing good services to their customers. very poor company lg.

my 2 year old LG refrigerator is not working. I called LG customer service many many times, they are so frustrating. All they do is tell you to troubleshoot, which is unplug the cord and plug it back in. I finally got a technitian to come and diagnose the problem, turns out its compressor is broke and they are taking FOREVER to fix this problem. I have been without a refrigerator over 1 month and they will not fix this! DONT BUY LG PRODUCTS I WILL NEVER BUY ANOTHER LG PRODUCT. THEY HAVE ANNOYING PEOPLE ANSWERING PHONES FOR CUSTOMER SERVICE. I AM SO FURIOUS !

LG Canada is not honouring the warranty as written for my defective appliance. I have been unable to get a satisfactory explanation cannot escalate.

My fridge stopped working in May 2014. I purchased a 'flat rate' service plan with LG Canada to have my fridge repaired. A technician came to my house 3 times before declaring that the fridge was unrepairable. An LG Canada service team member named Lee Fernandez (lee.[protected]@lge.com) contacted me offering a pro-rate credit of $796.00+ taxes sent to the retailer along with a partial credit refund of for the 'flat rate' service plan I had purchased. The purchase price of the fridge in Dec 2007 was $2200.

The warranty information that I have for my fridge is located in the manual that I received (an online copy can be found at http://www.lg.com/ca_en/support-product/lg-LFC22760ST#). Under the section titled LIMITED WARRANTY, it states:
"LG Electronics will repair or at its option replace, without charge, your product which proves to be defective in material or workmanship under normal use, during the warranty period listed below from the date of original purchase."

Under the section titled WARRANTY PERIOD, it states:
"SEALED SYSTEM : Labor/1 Year, Parts/7 Years (Compressor, consdenser and vaporator)"

From my understanding in speaking with the technician, there is likely a pressure or leak issue within the sealed system. Since the leak is inside the 'guts' of the fridge, it is too difficult to take the fridge apart to repair which is why he deemed it "unrepairable".

So based on the information above, and the fact that I purchased the fridge in Dec 2007 (note - it was not delivered until Feb 2008), I was expecting that the following statement would apply:
"LG Electronics will repair or at its option replace, without charge, your product which proves to be defective in material or workmanship under normal use, during the warranty period listed below from the date of original purchase.

"In the weeks since I was initially contacted by Lee Fernandez, I have repeatedly tried to get answers to the following questions:
1 - Why is the warranty not being honoured to "repair or at its option replace, without charge"?
2 - Is there somewhere in the warranty that mentions the pro-ration?

I have not been able to get any clear answers to my questions. Lee's response is always that this offer is within their existing norms/policy and cannot be reviewed. My requests for escalation seem to have been ignored. My request for a direct number to call have been ignored as well.

I have logged a formal complaint with the BBB (https://kitchener.ebindr.com/complaint/view/1301991/c/y9q2yb#) and have contacted Trail Appliances to see if they have any advice.

I recently purchased a brand new LG dishwasher model No. LDS5540ST. We have only had it for 16 days. Immediately we noticed that the soap was not being used and tried turning the pod etc. We referred to the manual which states "Only use detergent intended for automatic dishwashers" which we are. So I finally phone LG Canada customer service. First off they admit that this is a problem that they are aware of and are now recommending that customers not use the pods, this literature however was not sent out with our particular dishwasher model (their admission) So I suggest that since I have already purchased a large quantity of this soap and they admit this is a problem they are aware of etc. That I would accept a coupon for the soap that they recommend using in this machine, as a resolution. This is where it went to hell. First they came back and said well it says in the manual to use only HE soaps, I said no it doesn't and proceeded to read to them exactly what it says. I also explained to them that I have in fact used HE products before and was fully aware of how to use them and the types of soap that those machines require. They then said they still weren't going to do anything because the picture in the book shows them putting the soap in with a spoon! I will be trying to return this product and NEVER purchasing LG again> All over a simple thing that could have been resolved with a coupon. My main concern is that they know of this problem and admit to it and then turn it around and blame the customer!

On 3/17/12 I purchased new LG washer for my sister. It was chosen because my sister is disabled and this unit better suit her disability. The price was $1, 099.

In May I learned that the Bleach dispensing area of the washer was rusting. This was a cosmetic issue and did not fall under the extended warranty that was purchased. Since this was an obvious flaw in the galvanizing process I contacted LG and they agreed to “extend” their warranty and to repair the washer for the rusting issue.

On 6/6/14 LG sent a service tech out to look at the washer and he said that he needed to order the parts to replace the washer top. The tech returned 6/13 to make the repairs. When he re-assembled everything he could not get the washer lid to lock (in order to operate the washer’s lid must be locked). He called someone on the phone to request assistance. When he hung up the phone he said he had to order more parts.

On 6/14 he installed the new parts but the lid still would not lock. Also, the water would not stop running until the unit was unplugged. He made another phone call requesting additional assistance. While on the phone, he tried several other things to no avail. He then hung up the phone and said the washer was “un-repairable”. He stated that someone from LG would be contact in three to four days.

The service ticket issued by LG states that the issue they came out for was cosmetic but they left the washer inoperable.

On 6/16 someone from LG called and offered to pay $800 for the washer but that was all they would do for us. They would not repair or replace it. We requested a supervisor. On 6/17 Michael called and said the same thing. My Brother-In-Law told him that was unacceptable. The washer was working before their rep took it apart.

Michael (from LG) directed my brother-in-law to contact Home Depot because the extended warranty was through them. The problem with this is that this is not Home Depot’s responsibility. LG sent their employee into my sister’s home and, while in the normal course of his duties, he damaged the mechanical workings of her washer. This is no different than if he had dropped his tool kit on a crystal vase and broke it. LG is responsible to make my sister and brother-in-law whole.

It is injudicious to allow a company to come in to a senior citizen’s home to repair a cosmetic defect and damage beyond repair (according to their own technician) a washer that was purchased for $1, 100 and then to disclaim responsibility for the damage that they caused. Just because this is company is a foreign-based multinational conglomerate it should not have the right to treat our consumers this way.

When speaking with LG’s customer service representative and the supervisor, Michael, we asked for what we believe is reasonable. We requested that LG either repair or replace the washing machine with the same model.

My sister is disabled and has trouble moving around. She would normally only wash small loads of laundry at a time. Now, she must gather all of her clothes together and either drive fifteen-twenty miles to a laundrymat, pay money that she should not have to pay and use machines that are just as apt to destroy her clothes as to clean them. Her only other alternative is to drive thirty-five miles to my house and use my washer and dryer and try to do her laundry all in one day. Over an extended period of time this very well may be deleterious to her health.