LG Electronics
reviews and complaints

Recently I have purchased a new LG phone and had some problems with it and I really needed some help and advice from customer service. I emailed many times hoping to get a reply but they ignored all my messages. Also tried to call and was put on hold like forever and then disconnected. What a terrible company! I love LG products but their customer service is beyond ridiculous! It seems like they don’t really care about their clients! Very disappointed wit LG.

My complaint with the company is acknowledged as ck. No./Complaint no. Cn201605037212.

The wall mounting unit for the tv is not done since its purchase. I requested for the same . They are demanding for charges of rs.912
when I explained the situation under what circumstances I asked for installation free of charge, company's customer complaint redressal team member mr.Vimal accepted the same. He promised to get the problem resolved by talking to his next officials. But no more response for the past 5 days. Even their local technician who committed to install the unit during purchase is evading to come. Please instruct the co to get the wall mount unit is installed free of charge as promised. The first time installation should be done free of charge as per company's policy also.

S dhheraj

I purchased this new dryer in January of 2016 and after three months it stopped working. LG dispatched a technician and they had to wait for a part to arrive. We waited for 2 weeks only to discover the part will be 5 more weeks. We called to ask for a new dryer and got caught in the loop. Kept being told to wait and submit documents. Was told I may get a credit, but not sure how much or when. In the meantime, I will be at least 7 weeks with no dryer. Best case scenario is I end up with a store credit and a broken dryer in my house. Who comes to get it? Do I have to pay to get it taken to the dump? No answers... just more waiting. To everyone out there, save yourself the hassle and avoid LG. I have had great experiences with Sony and Samsung, but foolishly traded a few dollars in savings and opted for LG. bad move. For some odd reason, as soon as your money comes out of your Visa... they instantly forget about you. Take care everyone.

I have been a LG phone user for 4 years. Last year like any phone enthusiast, I purchased their latest phone the G4.

This year in January the phone started going off on its own. At first I thought it's a battery issue. I want to lg office in Kenya and complained.

They said it's been a complaint with thst model. The g4 has what they call a bootloop. This is where the phone goes into an ever winding booting cycle and never will settle coming on.

I asked the LG kenya office what the remedy was and they said we need to change the motherboard. When I asked if I could have it replaced even ready to pay. They told me that I wait for them to import it.

It's now 3 months later I called them and they told me that since the phone was not bought in their region. That they cannot repair it.

When I read the complaints on this phone. The LG company released a statement saying all those with bootloop issue should contact local lg office.

Statement is here:

http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/

I'm stuck with a fairly new phone bought in October 2015.

What to do now?

LG dishwasher caught fire this morning. My wife happened to be in the next room when she she smelled and acrid odor and then saw smoke coming from the closed door of the dishwasher. When she opened the door, she saw flames in the bottom of machine. She dosed with salt, and when that didn't work, used the fire extinguisher, which put out the flames. She then shut off the breaker. We have not contacted LG yet, but thought people should know about this potential hazard. If she were not home, we could have lot our house. There seems to be many similar instances of these dishwashers catching fire, when I look online.

Sir, Madam,

I bought a 32” LG HD LED TV from SHAHS ADYAR- in Gandhi nagar, Adyar, Chennai-20. On 15th January 2015 of about 27, 000. On 28th feb 2016 (on month after warranty completion ), while we were watching the program in TV around 10.00 AM, suddenly 4 inch diameter size in the center of display become very bright and become white colour.
I raised complaint via LG customer care and the technician came after 2 days. While seeing the TV (with touching the TV) itself technician said, it is LED screed problem this needs to be replaced with new one the cost of the part is 15000.
It was shocking to know that with in one year +one month, how the TV reacts like this. Is the LG product is manufactured to work for exactly 1 year (one year of warranty period) I am completely unsatisfied with the LG. Is it any master idea behind the scene to buy LG products for every one year?
I raised this concern to LG Services team; they asked for TV bills, warranty card, TV image, serial number, also shared the same. They asked me to wait for the approval. Whenever I call, they reply like, “ Waiting for the conformation / approval to proceed with the problem fix”.
I guess, this would be a plan to extend the days to reduce the probability of getting the benefit. Also, to make the customer's mind to go on with the problematic TV/product.
Now we are totally disappointed and unable to bear the additional cost. So I humbly request you to look into the matter and find an agreeable solution to the same at the earliest. Also attaching the bills and TV issue image.
Thanking you in anticipation,

I bought LG-G4 (LG-H815P) on [protected] from iMedia store in Cairo, Egypt. My G4 had a bootloop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal components, at the end I agreed, then I emailed them the receipt I have alongside with the warranty certificate and the S/N of the phone, they confirmed that these are the only required documents and they told me that the only available place for replacing the hardware components is outside Cairo, almost 50 Km outside Cairo. I went there during their working hours, I took almost 4 hours to reach there (keeping in mind that I have just had an ACL surgery in my knee and I can't move easily) and then they told me that the receipt I have is not acceptable and I need another receipt! the receipt is the same one I emailed them and they confirmed it is correct! I even told them to take the phone and fix it and I will get them the other receipt they want when I come back to take the phone but they also refused!
After I couldn't get any useful information, I went to the store I bought the mobile phone from to get the correct receipt, then I called them to ask if I can ship the phone to them instead of going the 50 Km again, or to send the phone to a nearer store and they ship it to the main center but they refused and didn't provide any helpful information or recommendation!
The worst experience ever! knowing that the bootloop is a manufacturing hardware bug! so it is LG's fault not mine!
The first LG product to buy and it is certainly the last product to ever buy from such a company like LG!
---------------------------------------------
Mohamed Nabih Mohamed
+[protected]
mohamed.nabih.[protected]@hotmail.com

Nearly a month ago I ordered electrodes for my TENS which I also purchased from LG Med Supply a few years ago. I have purchased electrodes from them in the past as well and even though I live in Canada I never waited longer than one week for my order to arrive.

This time it has been nearly a month and my order has not arrived. I contacted the company asking for a tracking number. The number they gave me is fake. USPS has no record of my order ever being shipped. I contacted the company again and said if this order is not here by the end of the week I want a refund of my $50 purchase. No response.

The week came to an end and I am not surprised that my order did not arrive. I emailed the company again and stated that it is evident my order was never fulfilled since USPS have no records. I informed them that I will not hesitate to take the issue to the Betted Business Bureau if I am not refunded. Within minutes I had my refund. I think that action speaks for itself. LG Med Supply are a dishonest, fraudulent company.

After having an issue with my LG Smart TV, I call LG technical service to get a tech to come to my house to fix it. The call was taken from someone in India, and after explain the issue, the guy tells that the mother board need to be replaced, the technician will be able to come the next day between 8:00am to 12:00 and the cost is $297.00. I paid with my credit card and I thought that the issue would be resolved the next day. Not so easy!

After calling LG, as of now, I have been on the phone 2 hours and 58 minutes and keep being transferred from department to department. The only words I hear is I apologize but no one does anything!

At this point I just hope to get a refund and will take my tv to the Best Buy or will throw it in the trash along with all LG! I am still on the phone trying to get the refund after 3 hours as of now! Incredible and truly horrible service! Now I have to call again another number! I received the charge notice but they refused to send me a credit confirmation.

If you read this post DO NOT ever buy LG products! Spend your money in a company that has better service! LG NEVER again!

LG

I have purchased a convection glass top stove, a fridge with French doors and two freezer drawers, and an a above-stove convection microwave a couple years ago. They are of rather disappointing quality. And the responses from LG is even more disappointing. I have contacted LG first about the stenciling on the knobs and the front panel of the stove fading. There is no physical notches on the knobs so you cannot determine the level of the heat without the stenciling. I received replacement knobs and the front panel, but within less than a year, the stenciling is again coming off. The paint used must be fundamentally inadequate for the daily use of the stove. After contacting LG again, I was told that they would only replace ones and if the paint comes off again I would have to buy the knobs from them for $ 175.00. I asked them to replace on warranty again because they give me a faulty product again.
Recently, I noticed the door of the microwave is out of alignment. It is sagging about a quarter inch. I contacted the company again only to be told there is nothing can be done except to pay for repair myself.
My fridge will not dispose the ice cubes because they freezer together in the holding bin (if I don’t use it every day) the tech told me to turn the temperature down for the fridge, now it is very cold to about 3 degrees Celsius and the ice maker is still not working.
I believed LG products were of good quality. Certainly, they are not cheap. But I discovered they are cheaply made not to withstand the regular use of households for more than a short few years.
I also found the company representatives to be difficult to deal with. It causes me a lot of frustration and costs a lot of time trying to make the reps understand the problems with their products. I feel that the company is not worthy of the trust I put in.
I don’t think that the customer service reps are there to help, but they say “I understand” and then explain company policy’s and say very polite not LG’s problem. I sure will not ever buy any of there products again, and will warn my friends about them. To me it is unacceptable to go through that experience.

Worst fridge ever, only ten years old most of the shelves are broken
lower freezer door/slide out design no good . Had to keep raising control to keep cold finally freezer crapped out then the main parts a few days later. Will never buy a LG product again

Bought new LG electric stove (LDS4821ST) and dishwasher (LRE30453ST) (high-end and expensive) in Nov 2010; installed 6 months later after I remodeled our kitchen. I will NEVER buy an LG Product again!

Appliances should last longer than 5 years.

The stove went bad the week of Thanksgiving 2015 when sparks went shooting all over under the glass cook top.

The dishwasher started making grinding noises and stopped pumping the water out on January 2016.

LG would not return our calls or other correspondence.

We replaced the range with a Samsung gas and the dishwasher with a Whirlpool.

I wonder how long our LG refrigerator or front-load washing machine (purchased same time as the range and dishwasher) will last?

If you have money to throw away buy LG laundry products. bought, "Top of the Line" LG washing machine. From the day it was installed did not work. Called service was told would be a service charge to send repairman to service "new" appliance. Still does not work correctly. Piece of feces.

Dear sir,

I purchase lg washing machine lg f1496adp24 8 / 4 kg fully autometic from

Vivek limited
Vivek ltd. , 2 / 850, mugalivakkam main road, manapakkam
Near manapakkam imrt institute and old l&t service building
City chennai / state tamil nadu
Pin 600125
Company's vat tin : [protected]
Company's cst no. : 654415

Invoice number :6a69fc / 15 - 16 / 20943 invoice date :08 - jan - 2016

They give me this product via snapdeal.com

Lg company customer care refuse me to give demo and guarantee warantee of this product because i purchase this via snapdeal.

They answer that i purchase this product from tamilnadu via snapdeal. So gujarat service station will not provide you free demo.

If our honerable prime minister modisaheb campain for degital india and company like lg behave like this. Pl. Kickout this all companies who not support digital india.

Kindly note : i have proper bill of their authorised agent. I purchase after full payment with my own credit card.

Lg dont have any right to behave like this.

Pl. Get action against this company and kickout them from india if they behave like this to indian consumer.

- dakshesh
Ahmedabad, gujarat
[protected]
[protected]

I was there to collect my part at 08:00 today 08/01/2016, document number QU114927 and was politely told that the supplying of parts only opens at 09:00, some nonsense that the system only goes on line at that time. Can you tell me where it states that fact, when the email sent to me specifically indicates that the opening hours are from 08:00 to 16:00 on Friday? I was not prepared to wait there for an hour and had to return all the way to Plumstead, wasting my time and petrol. I should be given a discount for the inconvenience. Not a happy customer. Below is the email that was sent to me. Good day Please be informed that your part(s) have arrived and is ready for collection. Address: No 10 Stella Road, Montague Gardens, 7441 Office Hours: Mon – Fri : 08:00 – 16:00 Saturdays: 09:00 – 14:00 Sent with a Smile! Parts Department [protected]@lgwc.co.za Signature

Jan bezuidenhout boerderye p.0. box 55004 e-mail: [protected]@vodamail.co. za eerstemyn tel/fax – [protected] welkom 171 power road 9460 welkom, 9459 j. a. j. bezuidenhout – [protected] _ 6 januarie 2016 l. g. appliances re: fridge rusting I have bought a 2 door fridge new. I have a problem with the water and ice bucket it is rusting. I want you to take notice of the problem and pay attention to this matter. the area of 200 mm x 200 mm is badly rusted would you please contact me urgently. regards j. a. j. bezuidenhout

I was very happy customer of lg for quite a long time. Have an LG manufactured TV washing machine and coupe of mobiles. Had an issue on Nov 10, 2015 with my 42LG6500 3D TV which was bought during last quarter of 2012. Registered complaint with the customer care -RNA151110031665. Customer Care executive arrived on nov12, 2015 informed that there is an issue with the board and that needs to be replaced. But later informed that the board is not being manufactured any more and there is no stock with them(within just 3years from the date of purchase). As an alternative customer care executive informed that the company will take the old device and provide an amount after calucating the depreciation which can be utilised for purchasing another TV from LG themselves. And collected all the necessary document for this process. After two weeks due to consecutive calls we made to customer care we were provided am update that the amount that will be provided for purchasing new device will only be 29% for the old TV that was bought for almost 1, 00, 000 Rs. Also the new TV should be purchased only from lg customer care which they are selling at higher prices compared to what I get from other retailer shops. Till date there is no proper response or updates on the complaint. Each and everytime a new number is provided to be called but the person never picks up the phone. This is really disappointing and frustrating. Now I don't believe in lg TVs anymore as they can't even promise service for 5 years that really makes me question the credibility of the company. Even today I have to call these so called customer care executives daily to know the status, but these is never a proper update. This is really frustrating, now I will always be afraid about choosing or suggesting a LG product in the future. Looking forward for a positive reply on this issue.