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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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2:54 am EDT
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LG Electronics t. v. screen model no. 47ln5420-tc

I bought an LG T.V. screen model No. 47LN5420-TC nine month ago(in 2015) from LG ghreiwati group in Syria. After less than 3 months the screen broke down and the agent of ghriwati has told me that parts needed to fix the TV are on back order and that they should be available in a month or so. They replaced the damaged part with some parts available on the market for a temporary solution as they stated. I was promised the new part soon. the replaced part blew up again in less than two month and when I asked the LG agent about the ordered parts they said that parts are not available and that they have issues with DHL shipping and that parts will not be available soon. I told the agent that these problems with shipping are not the customer's concern and that they should honor LG warranty and offer me a solution or a replacement. They said that they don't have anything equal or similar to the Screen i have. They didn't even follow through with me and they kept asking me to call back. To put it mildly, they DID NOT CARE.
I would like to know if the LG headquarter is aware of the practices of his agent in Syria and what are customers in Syria are suppose to do about the agent not honoring the warranty? Please keep in mind that while I visited the agent location in Damascus they were more than one complain and from what I've been told many customers have issues with the agent but not all of them can write complains and send it to LG.

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7:16 am EDT

LG Electronics lg 108cm (43) full hd led tv (43lh547a)

Lg technicians are running a fraud / scam. Please be aware.

I bought this tv from croma store of mumbai, malad. When the technician came for installation, I was shocked. He said your rca cable will not work with this tv and you will have to buy a new one. I asked where can I get it and he said, I have one but it is chargeable. I asked how much and he said 750 (?!). I found the price a bit high so I said will I get a receipt or not for which he said no you won't get a receipt. I called up croma store and talked to them, they said sir your rca cable will also work, its just that quality of video may not be good. They suggested that I ask technician to install with existing cable and tv should work fine. I forcefully asked technician to connect the same cable and it worked perfect!

Technician was lying to sell me a ridiculously priced cable. He was asking 750 for a cable which is available in market for 200. And that too without a bill. It was a non - branded cheap rca cable.

I am pretty sure the company doesn't do this but it is all going on unofficially. Lg customer care, if you are reading this then please keep a check on your technicians they are looting customers.

I tried to complain about this to higher level but to my surprise nobody was shocked to hear this in service center. It seemed like they were all involved.

This was not the end of misery for me. After this drama for cable, he mounted the tv in cross position, it's level was not proper. I asked him to fix that but he was not ready to do that. Then he simply said ok it is done, do you have any questions? I said I was told that I will be given a demo. To this he bluntly and very rudely said, itna basic tv he isme kya demo dene ka. I said at least fix the position of tv it is not mounted properly. To this he said I will send some one later. No one had come after that.

He wanted me to sign the form saying that installation is done. I refused. Till this date, I have not signed the form. I called up customer care and I was shocked to know that my account was showing that installation is done(?!) and they said re - installation will be chargeable. I was shocked as I had never signed the form.

I am pretty sure that these guys are cheating the company in this matter as well. They might have done a fake sign of mine to mark my installation as done.

This is cheating. When we buy a tv from lg they say installation is free but then they ask 750 for a cheap cable and also don't install the tv properly. They do fake signs (Although I am not sure abut this) so that you can not take the complaint further.

Lg, if you are reading this then please check what your employees are doing. If you care about customers then you should take this matter seriously and let me know what action was taken against such frauds of your company. Otherwise there is no difference between lg and micromax.

When it comes to service, lg is worse than the micromax!

For reference, here is my rna number : rna [protected]

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3:02 am EDT
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LG Electronics most pathetic after sale response by lg india and cheating at lg showroom noida

Please note that the escalation page on LG website says -"server error please try again later"...I tried from different browsers and computers for like 20-40 times!

Please take a look at the entire after sale system response from LG India.

We purchased an LG 32 inch TV in April 2015 from LG showroom in Noida under a scheme of 1 year warranty and 2 year extended warranty.And since then we have been on a ride.( We bought it from LG showroom though we were getting it cheaper at other dealers because we unfortunately trusted the brand LG)

1 LG showroom (Shop no J6, 7, 8, Sector 18, Noida): At purchase we were told that the extended warranty card will arrive with the TV on delivery and any way the bill will suffice as LG will have information of the schemes anyway. No card arrived at delivery and when we contacted them we were told that the cards are out of stock and we will receive one soon. After 3-4 visits we finally got a warranty card. I got it stamped and signed and all information filled.
Last week our TV stopped working and the LG technician who came for repair said the warranty card for extended warranty is not valid as it has mentioned below in micro letters that the card was valid for purchase in June and July 2015.
That’s when we realized that we were intentionally or by mistake provided wrong card from the LG showroom.

2.LG customer care :We contacted the LG customer care who advised to contact the LG showroom. Though I explained that their contact nos are out of service and we have moved to Gurgaon, no help from LG customer care. They just don’t care!All they say is we cannot help please contact the showroom.
On asking for escalation, they provided no for area sales manager Mr Nishant Batra.

3. Escalation Team: Mr. Manager after many many attempts and calls finally said he cannot help and very bluntly says they CANNOT take responsibility of the product sold by LG showroom and it was my mistake that I did not check the micro letters and all *mark details on the card. Yes it was my mistake that I believed LG sales person, LG showroom and LG Brand!
Now in last hope we went all the way to Noida from Gurgaon to talk to the LG dealership. The showroom is now closed and non operational!
WE ARE AT A DEAD END NOW….LOOKING FOR HELP. IT DOESNOT TAKE ROCKET SCIENCE TO UNDERSTAND THAT A WRONG CARD WAS GIVEN TO A CUSTOMER (intentionally or a usual malpractice)AND THEY ARE TRYING TO ESCAPE WITH TECHNICALITY.
I feel cheated and deceived. Can anyone suggest what we can do now.
I am not going to let them get away with this.

And if anyone from LG who really cares about customers and LG service, please contact me My contact no is [protected].

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11:33 am EDT

LG Electronics phone

I purchased an LG3 Mobile phone 14 months ago. About two months ago, my keyboard started faltering specifically in the locations of the 5 and space bar. I decided to just deal with the problem, however in the past three weeks my phone has been flickering off constantly and it is getting to the point where my phone is unusable, or it takes me approximately 5 minutes to access my phone dial to make a call. I went to Costco, where I purchased the store and it seems that my 1 year LG warranty was finished approximately two months ago. I am now in a situation where I am in a contract with my mobile provider and am paying for a plan where my phone is unusable. I also, use this device for business which has become a massive problem for me.

I would like to see what can be done about this. My phone is in perfect condition, it has no scratches, it was never dropped in water and has been in an Otter Case from the first day that I purchased it.

It is extremely frustrating that my device after only a little more than a year is unusable. I have tried to avoid iphones most my life as I was a Blackberry user first, however because of recommendations I tried the LG3 which I was enjoying with the big screen and easy function ability.

With that said, I am very disappointed and annoyed that the technology is already breaking down after only a year.

I would like to stay with LG for my phone use, however if something cannot be done, I will be switching over to iPhone and recommending not to use the LG after my unpleasant experience. I am just disappointed in a technological world that devices and don't seem to last more than two years at best and now it seems just over a year.

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8:17 am EDT

LG Electronics refrigerator model lsxs22423s

On 3/23/16 I took delivery of a new LG refrigerator model LSXS22423S that I purchased from Best Buy / Pacific Kitchen and Home here in Minneapolis.  Unfortunately the refrigerator side of the unit was never able to reach a safe cooling temperature, even at it's coldest setting.  I first noticed that milk went sour in a matter of days.  By the time I realized the problem and contacted Best Buy, it was just beyond their 10 day return period and they told me I now needed to deal directly with manufacturer.  I called your tech support and arranged to have a local technician come to my home.  The service technician arrived and using his digital temperature sensing device he confirmed that my readings were correct and the fridge was not cooling nearly enough.

What followed was a horribly long process; two months and SEVEN visits by service technicians to diagnose and replace parts (yes, I had to stay home 7 times) and the fridge was still not working.  LG tech support was now insistent that before they would replace the refrigerator I would have to stay home for an EIGTH VISIT so that they could make a final determination that the unit was indeed unrepairable!  The kicker though was that there were no more service technicians in the Minneapolis area who were willing to come out. The ones I talked with were all aware of the fridge and told me LG was too difficult to deal with.  The LG service center could not get one of the local independent technicians to take the assignment!

So in utter frustration I called Best Buy / Pacific Kitchen to see if they couldn't put me in touch with an american LG representative.  But after hearing my story the Pacific Kitchen agent announced that she would help me, she could replace my fridge!  Yes, thank you Pacific Kitchen!  

Because I liked the design of this particular LG model and thought the problem might have been with just that one specific unit I agreed to accept a new LG of the same model.  That was a mistake.  The new fridge arrived and it too had the same poor cooling issue.  I then got on the internet and searched the LG model number and found that others had the same cooling problem with this model fridge!

Best Buy / Pacific Kitchen was quick to replace this second defective LG refrigerator with a competitor's refrigerator of a similar design.  Finally after THREE MONTHS some conclusion to my long drawn out ordeal as the competitor's fridge cooled down immediately to a safe temperature range at a medium control setting.  

I am furious with LG that it took a total of three months of my efforts to finally resolve their defective product.  It would not be an exaggeration to say I likely have invested 30 plus hours of phone calls and waiting at home for technicians. And let's not forget the time and energy for the subsequent replacement refrigerators; emptying fridge/freezers into coolers, clearing a path, removing room doors, trash and clean up, etc..

LG was certainly aware of a cooling issue with this model and yet made me jump through tech support hoops for three months!  LG's deplorable customer service on this product should make anyone hesitant to buy any of LG's products, ever.  

Ultimately LG failed to fix the defective refrigerator and then failed to rectify the situation. 

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12:07 pm EDT

LG Electronics refrigerator lfx28968* (p/no: mfl63264230

I purchased LG refrigerator 3 years ago and I have been having problem annually. This year my refrigerator is out of order again called for LG repair service. LG repairman came to my home tried to fix it twice without success.
Repairman stated there must be something wrong inside panel which is beyond his reach. I have been living without refrigerator 3 weeks.
LG keep delaying the service without giving solution. I guess the product I purchased is a lemon product. I don't know LG top management know the fact of company negligence and customer's grievance.
This kind bad product and bad service should be known to the consumers.

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9:04 am EDT

LG Electronics lfc23760 refrigerator dead

Bought in 2009 from Best Buy & Dead as a door nail!
No lights, no fan, no nothing.

I've read many complaints online.
I bought a new master control board from AppliancePartsPros.com
Installed the new board and still NO power.

When tested on both boards - it is confirmed that power is getting to the master board. But still no power with either one installed.

Anyone ever run into this and have a suggested fix?

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7:22 am EDT
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LG Electronics dvd recorder

I purchased a DVD recorder thru Amazon in March, 2016. It became immediately apparent that it only played in black-and-white; a call to the 'Customer service' number elicited a suggestion that I buy another cord. I declined, as LG had provided the cord with the recorder, and the CS person said they'd give me a refund, adding that they'd seen this problem before. It took several more calls before I received LG's refund form, which required that the label on the be removed and attached. I scanned the form in, and uploaded it thru the requisite LG procedure on April 11, Case #CNM160408544928. Last week (May 16), I called CS again, and was told by a male CS person that it had been received, was being processed, and that he would call me that afternoon with more info. No call was received, so the following day, I called again and spoke with a female CS person who stated -- after much time on hold -- that it had never been received, and that another would be sent. This email, directing me to the same site for uploading, accepted my submission and then immediately emailed that it was rejected. The rejection email directed me to another link, which did not exist. I realize these people are never going to give me the promised refund, and I regret the 4 hours I wasted seeking it. Naturally I will never purchase another LG item and I urge anyone who reads this to do likewise.

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2:32 am EDT

LG Electronics lack of customer support

Recently I have purchased a new LG phone and had some problems with it and I really needed some help and advice from customer service. I emailed many times hoping to get a reply but they ignored all my messages. Also tried to call and was put on hold like forever and then disconnected. What a terrible company! I love LG products but their customer service is beyond ridiculous! It seems like they don’t really care about their clients! Very disappointed wit LG.

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2:28 am EDT
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LG Electronics lg 42"smart tv - non installation of wall mounting unit

My complaint with the company is acknowledged as ck. No./Complaint no. Cn201605037212.

The wall mounting unit for the tv is not done since its purchase. I requested for the same . They are demanding for charges of rs.912
when I explained the situation under what circumstances I asked for installation free of charge, company's customer complaint redressal team member mr.Vimal accepted the same. He promised to get the problem resolved by talking to his next officials. But no more response for the past 5 days. Even their local technician who committed to install the unit during purchase is evading to come. Please instruct the co to get the wall mount unit is installed free of charge as promised. The first time installation should be done free of charge as per company's policy also.

S dhheraj

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Update by sadhanagir venkata sreeram
May 06, 2016 3:02 am EDT

The company is in obligation to get the wall mount installed. Everyone who talked over phone accepted the same. But problem not resolved.

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10:49 am EDT
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LG Electronics lg dryer - model dlex3570v

I purchased this new dryer in January of 2016 and after three months it stopped working. LG dispatched a technician and they had to wait for a part to arrive. We waited for 2 weeks only to discover the part will be 5 more weeks. We called to ask for a new dryer and got caught in the loop. Kept being told to wait and submit documents. Was told I may get a credit, but not sure how much or when. In the meantime, I will be at least 7 weeks with no dryer. Best case scenario is I end up with a store credit and a broken dryer in my house. Who comes to get it? Do I have to pay to get it taken to the dump? No answers... just more waiting. To everyone out there, save yourself the hassle and avoid LG. I have had great experiences with Sony and Samsung, but foolishly traded a few dollars in savings and opted for LG. bad move. For some odd reason, as soon as your money comes out of your Visa... they instantly forget about you. Take care everyone.

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9:54 pm EDT

LG Electronics lg g4 phone

I have been a LG phone user for 4 years. Last year like any phone enthusiast, I purchased their latest phone the G4.

This year in January the phone started going off on its own. At first I thought it's a battery issue. I want to lg office in Kenya and complained.

They said it's been a complaint with thst model. The g4 has what they call a bootloop. This is where the phone goes into an ever winding booting cycle and never will settle coming on.

I asked the LG kenya office what the remedy was and they said we need to change the motherboard. When I asked if I could have it replaced even ready to pay. They told me that I wait for them to import it.

It's now 3 months later I called them and they told me that since the phone was not bought in their region. That they cannot repair it.

When I read the complaints on this phone. The LG company released a statement saying all those with bootloop issue should contact local lg office.

Statement is here:

http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/

I'm stuck with a fairly new phone bought in October 2015.

What to do now?

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1:22 pm EDT
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LG Electronics dishwasher

LG dishwasher caught fire this morning. My wife happened to be in the next room when she she smelled and acrid odor and then saw smoke coming from the closed door of the dishwasher. When she opened the door, she saw flames in the bottom of machine. She dosed with salt, and when that didn't work, used the fire extinguisher, which put out the flames. She then shut off the breaker. We have not contacted LG yet, but thought people should know about this potential hazard. If she were not home, we could have lot our house. There seems to be many similar instances of these dishwashers catching fire, when I look online.

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7:03 am EDT

LG Electronics lg led tv / lg led screen problem

Sir, Madam,

I bought a 32” LG HD LED TV from SHAHS ADYAR- in Gandhi nagar, Adyar, Chennai-20. On 15th January 2015 of about 27, 000. On 28th feb 2016 (on month after warranty completion ), while we were watching the program in TV around 10.00 AM, suddenly 4 inch diameter size in the center of display become very bright and become white colour.
I raised complaint via LG customer care and the technician came after 2 days. While seeing the TV (with touching the TV) itself technician said, it is LED screed problem this needs to be replaced with new one the cost of the part is 15000.
It was shocking to know that with in one year +one month, how the TV reacts like this. Is the LG product is manufactured to work for exactly 1 year (one year of warranty period) I am completely unsatisfied with the LG. Is it any master idea behind the scene to buy LG products for every one year?
I raised this concern to LG Services team; they asked for TV bills, warranty card, TV image, serial number, also shared the same. They asked me to wait for the approval. Whenever I call, they reply like, “ Waiting for the conformation / approval to proceed with the problem fix”.
I guess, this would be a plan to extend the days to reduce the probability of getting the benefit. Also, to make the customer's mind to go on with the problematic TV/product.
Now we are totally disappointed and unable to bear the additional cost. So I humbly request you to look into the matter and find an agreeable solution to the same at the earliest. Also attaching the bills and TV issue image.
Thanking you in anticipation,

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4:45 am EDT

LG Electronics bootloop - lg g4

I bought LG-G4 (LG-H815P) on [protected] from iMedia store in Cairo, Egypt. My G4 had a bootloop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal components, at the end I agreed, then I emailed them the receipt I have alongside with the warranty certificate and the S/N of the phone, they confirmed that these are the only required documents and they told me that the only available place for replacing the hardware components is outside Cairo, almost 50 Km outside Cairo. I went there during their working hours, I took almost 4 hours to reach there (keeping in mind that I have just had an ACL surgery in my knee and I can't move easily) and then they told me that the receipt I have is not acceptable and I need another receipt! the receipt is the same one I emailed them and they confirmed it is correct! I even told them to take the phone and fix it and I will get them the other receipt they want when I come back to take the phone but they also refused!
After I couldn't get any useful information, I went to the store I bought the mobile phone from to get the correct receipt, then I called them to ask if I can ship the phone to them instead of going the 50 Km again, or to send the phone to a nearer store and they ship it to the main center but they refused and didn't provide any helpful information or recommendation!
The worst experience ever! knowing that the bootloop is a manufacturing hardware bug! so it is LG's fault not mine!
The first LG product to buy and it is certainly the last product to ever buy from such a company like LG!
---------------------------------------------
Mohamed Nabih Mohamed
+[protected]
mohamed.nabih.[protected]@hotmail.com

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9:03 am EDT

LG Electronics dishonesty with shipping

Nearly a month ago I ordered electrodes for my TENS which I also purchased from LG Med Supply a few years ago. I have purchased electrodes from them in the past as well and even though I live in Canada I never waited longer than one week for my order to arrive.

This time it has been nearly a month and my order has not arrived. I contacted the company asking for a tracking number. The number they gave me is fake. USPS has no record of my order ever being shipped. I contacted the company again and said if this order is not here by the end of the week I want a refund of my $50 purchase. No response.

The week came to an end and I am not surprised that my order did not arrive. I emailed the company again and stated that it is evident my order was never fulfilled since USPS have no records. I informed them that I will not hesitate to take the issue to the Betted Business Bureau if I am not refunded. Within minutes I had my refund. I think that action speaks for itself. LG Med Supply are a dishonest, fraudulent company.

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3:56 pm EDT
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LG Electronics lg smart tv

After having an issue with my LG Smart TV, I call LG technical service to get a tech to come to my house to fix it. The call was taken from someone in India, and after explain the issue, the guy tells that the mother board need to be replaced, the technician will be able to come the next day between 8:00am to 12:00 and the cost is $297.00. I paid with my credit card and I thought that the issue would be resolved the next day. Not so easy!

After calling LG, as of now, I have been on the phone 2 hours and 58 minutes and keep being transferred from department to department. The only words I hear is I apologize but no one does anything!

At this point I just hope to get a refund and will take my tv to the Best Buy or will throw it in the trash along with all LG! I am still on the phone trying to get the refund after 3 hours as of now! Incredible and truly horrible service! Now I have to call again another number! I received the charge notice but they refused to send me a credit confirmation.

If you read this post DO NOT ever buy LG products! Spend your money in a company that has better service! LG NEVER again!

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Update by DPMIami
Mar 17, 2016 3:57 pm EDT

After having an issue with my LG Smart TV, I call LG technical service to get a tech to come to my house to fix it. The call was taken from someone in India, and after explain the issue, the guy tells that the mother board need to be replaced, the technician will be able to come the next day between 8:00am to 12:00 and the cost is $297.00. I paid with my credit card and I thought that the issue would be resolved the next day. Not so easy!

After calling LG, as of now, I have been on the phone 2 hours and 58 minutes and keep being transferred from department to department. The only words I hear is I apologize but no one does anything!

At this point I just hope to get a refund and will take my tv to the Best Buy or will throw it in the trash along with all LG! I am still on the phone trying to get the refund after 3 hours as of now! Incredible and truly horrible service! Now I have to call again another number!

If you read this post DO NOT ever buy LG products! Spend your money in a company that has better service! LG NEVER again!

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Karlyn Couch
, US
Apr 29, 2016 12:54 pm EDT

Bought an LG 43" tv July, 2013. As of 4/26/16 the tv does not work...NO PICTURE, SCREEN IS BLACK. Per what I have read online, this is not an uncommon problem. Until 4/26, this tv had a picture that was perfect...incredible color, detail, etc. I think this ends my belief and trust in LG...prefer not to spend $600+ for a tv that lasts less than 3 years.

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8:10 am EST

LG Electronics appliances

LG

I have purchased a convection glass top stove, a fridge with French doors and two freezer drawers, and an a above-stove convection microwave a couple years ago. They are of rather disappointing quality. And the responses from LG is even more disappointing. I have contacted LG first about the stenciling on the knobs and the front panel of the stove fading. There is no physical notches on the knobs so you cannot determine the level of the heat without the stenciling. I received replacement knobs and the front panel, but within less than a year, the stenciling is again coming off. The paint used must be fundamentally inadequate for the daily use of the stove. After contacting LG again, I was told that they would only replace ones and if the paint comes off again I would have to buy the knobs from them for $ 175.00. I asked them to replace on warranty again because they give me a faulty product again.
Recently, I noticed the door of the microwave is out of alignment. It is sagging about a quarter inch. I contacted the company again only to be told there is nothing can be done except to pay for repair myself.
My fridge will not dispose the ice cubes because they freezer together in the holding bin (if I don’t use it every day) the tech told me to turn the temperature down for the fridge, now it is very cold to about 3 degrees Celsius and the ice maker is still not working.
I believed LG products were of good quality. Certainly, they are not cheap. But I discovered they are cheaply made not to withstand the regular use of households for more than a short few years.
I also found the company representatives to be difficult to deal with. It causes me a lot of frustration and costs a lot of time trying to make the reps understand the problems with their products. I feel that the company is not worthy of the trust I put in.
I don’t think that the customer service reps are there to help, but they say “I understand” and then explain company policy’s and say very polite not LG’s problem. I sure will not ever buy any of there products again, and will warn my friends about them. To me it is unacceptable to go through that experience.

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11:13 am EST
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LG Electronics lg refrigerator model lfx25974st

I have an LG refrigerator (LFX25974ST) purchased in January, 2013. It stopped cooling. I called the LG service number located inside the fridge [protected]). Over the phone, I was sold on the LG Premium Repair coverage and purchased the policy on January 27, 2016. After four visits from Authorized Repair services provided by LG, my refrigerator is still not working. I do feel that one of the providers fraudulently claimed to have replaced parts that were not replaced, which I will outline below. This experience has soured my family on the LG brand. I have outlined my experience below.

After purchasing the warranty, it was downhill from there. The soonest appointment with an authorized provider was 2 weeks later, which we scheduled. In the meantime, I paid, out of pocket, for another company to diagnose the issue so that I could, hopefully, speed up the repair. This outside company told me that the evaporator needed to be replaced.

The authorized provider, AV repair, came and said that it was not the evaporator. The compressor had gone bad and, as it was still under warranty, it needed to be ordered, which would take another 2 weeks. The compressor was allegedly installed by AV Repair on Tuesday, February 16. The repair, from the time the repairman walked in until the time he walked out, was slightly under 1 hour. The repairman told me that I would have ice by that evening. I placed ¼ cup of water in the freezer. By the following morning, it was not even slightly iced and we called AV Repair again to come out for the third time.

On Friday, February 19, the same repairman returned. He proceeded to take the same parts apart again. He claimed that there was sludge in the filter, which caused the problem. He cleaned it out and said, again, that I would have ice by that evening. He left within the hour. I, again, put in ¼ cup of water in the freezer. By 4:30 PM, the entire until wasn’t even slightly cool. We called AV Repair again and could not get ahold of anyone. We called LG and told them to send out a new provider.

On Monday, February 22, EZTac, the company provided by LG, came out to check on the refrigerator. After taking off the back vent and looking at the compressor, I was told that, in this repairman’s professional opinion, this compressor was never replaced. He did confirm that there was a seal system issue. However, EZTac does not do those kinds of repairs and, thus, had to decline the work. This repairman also mentioned that replacing a compressor, correctly, could not reasonably be done in under an hour.

I called LG again. I took pictures of the serial number on the compressor, which clearly shows a manufacture date of 2012. In my opinion, this constitutes fraud given that AV Repair did bill for and, supposedly, receive a brand new compressor that was certainly not installed on my unit. I explained this to LG. I have now had 4 different visits, multiple alleged diagnoses and, yet, my refrigerator does not work. After being transferred several times, I was finally speaking with someone from the United States to explain the problems I had, as well as the fraud, and I was told that my options include continuing to work with AV Repair (the company that had already proved incompetence) or to receive a refund on my warranty.

Given that my refrigerator was purchased 3 years ago and the seal system is covered by the manufacturer’s warranty, it seems absurd that I was unable to use LG’s providers to repair an LG refrigerator. We opted to request the refund for the warranty and we are going to purchase a new refrigerator. It should be noted that I never received any paperwork explaining the repair policy. I received an email receipt after payment that had a hyperlink to LG Premium Repair Coverage, but that link returns a 404 not found error.

I wish that my family could wait to work with LG to have this issue resolved properly. But, a month without a refrigerator, with a toddler and a pregnant woman, living out of coolers with ice bags is just not reasonable.

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SandyMG
, US
Oct 17, 2019 11:45 am EDT

LG black stainless steel IS NOT REALLY BLACK STAINLESS STEEL. It is black translucent plastic finish over the regular stainless steel and is prone to chipping and peeling back. It starts just after LG's warranty runs out! Go figure! The warranty you get from the seller, like Best Buy does not cover the finish. But they don't tell you this when you purchase the black stainless steel refrig. AND THEY ARE STILL SELLING THEM! BLACK STAINLESS STEEL IS A RIPE OFF!

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LG Electronics 50" plasma tv

I have a model 50PK950 LG TV about 5 years old. It developed a problem
of turning itself off after about 5 minutes. I called the LG customer service
department [protected] on January 29th and paid $260 (contract [protected]) to have the set repaired. A service repair has yet to occur. LG has scheduled 4 different times to come and repair the set - Feb 2, 6, 9 and 12 and no one ever showed up. The company has customer service reps (over seas guessing from their accents) that don't seem to have a grasp of reality. They (LG) schedule their vendor repair companies for times that the companies don't even know about. A total boondoggle. I have wasted several days off work waiting for these repair men who never come. I finally cancelled the service with LG and am hoping to recover my money.

Ray

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

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