LG Electronics review: warranty service 122

We bought 2 x Fridge Freezers, Microwave, Washing Machine, Tumble Drier, Dish Washer, TV & the Karaoke Hi-Fi all about the same time. Under Warranty, I had the repairman out here on numerous accasions and out of Warranty it got worse and trying to fix the problem is another headache. The LG referred repairman is unreliable. Then he arrives to replace a few parts on my appliances, but the brand new parts for both fridges are faulty and the washing machine still leaked after he'd replaced the soap dish but he then found one of the pipes was split! The LCD's on my fridge doors still don't work. I took my microwave in for repairs on 09th April. Still hadn't heard a word til I phoned today.The quote for the repair was on the system but nobody had bothered to phone me.The lady promised that someone would phone me today to update me on the status but there was no call. My Hi-Fi went in for repairs when it was a few months old but it's never worked properly, the volume comes & goes and it's very unreliable so we never use it. The moral of the story, the only thing worse than an LG product is the servicing! We still have our old Defy fridgefreezer. 10 years old and never been fixed.

3 weeks ago went in at HH GREG bought LG kitchen appliances, we had told them we need to hold off for about 2 weeks before having the items delivered. wrote a check a full amount 4000.00.when is was time to deliver they told us the micro oven was discontinue. we wanted every thing as a set .but we had to either upgrade & pay more or change brands.at the begining we told them that if they could not deliver all the merchandice we did not want to do bussiness.they told us they will up grade it for free if there was a problem.. we have it in writing .they said they sold it to someone else.we had to change brands to Samsung . because there was not an LG upgrade available, we paid 100.00 more . we get a call from the delivery people that the dishwasher was damage .management told us that the dish washer was out of stock .and they were not sure how soon or if they could get it or when .this is after they delivered 3 of the appliances. We call corporate they told me that this is how HH greg does bussiness even when you buy an item & pay for it, if you dont have the merchandice delivered withing 7 days, they will sell it to some one else and as a consumer you run a risk of buying something that might get discontinue.but they will take your money.one of the associates was nasty arrogant .we told management about it.needles to say We wont be recomending anyone to this company .this is why they warrantee lower prices to get you in door then wont deliverd what they promise .Can any one help on this situation.I will be contacting LG & Samsung .they need to know .

With much regret i would like to bring to your notice of the poor after sales services been rendered by your company's Calcutta, India office, bearing complaint reference number C1093004981. I am sorry to inform you that I was highly disappointed by the Service provided by your company. The above complaint was made on 30th Sept'2010 (againt 32 inch LCD Jazz Theatre model) afterwhich the service engineer advised us of replacement of 32 inch LCL panel. Since the product was within the waranty period i was assured that the panel will be changed within 6 days (i.e within 08th Oct'10). But with our utter distress, i would like to inform you that till date (i.e 23rd Oct'2010) the replacement did not take place. Everytime i'am informed that the spares not available at Calcutta office & the replacement panel is in transit. Sir, in this fast moving world that we live in - how long does it take for the panel to reach Calcutta?

I have never had the occasion to complain about your services in the past and in view of such a good track record, however the lacklasture shown by your Calcutta, India counterpart Customer service office has been a big letdown. Today i regret for spending a huge money on a LG product where alternative oprtions were readily available in the market. My bitter experience with LG after sales services will withhold me from advising friends & relatives to buy a LG product.

i have brought a 32 inchs LG television 16/8/09 back, And i was told that u will be given a demo from the company.no one turned up, so, i called the call center plenty of times but they are telling me when we be free we will send some one .. and they have offered DTH and DVD player, but till now no DTH is provided .. they have also deposited /Rs 100 for subsription and the behaviour of local dealer is very roude. dealer is V.S. Enterprises Bhagat Singh Road Muzaffarnagar

Sandeep Agarwal
912/6 South Civil LINES MUZAFFARNAGAR
UP -251002 ph. [protected], [protected]

I purchased an A/C from Aircare on 24th March 2009. After 2 months there were unwanted sounds coming from the machine. I have been complaing to Aircare Engineers since thenn. They keep on sending their men at home for the repairing. But every two months i face the same problem. Today again when i called to complain his senior engineer spoke to me very rudely and told me that he would nnot attend to my complaint. I think this matter should be looked upon very seriosly.
Thanking You,
Mrs. Deepa Karelia

It is really the height of carelessness from such a huge brand the the customer is forced to search on net where to lodge complaint after getting thick and tired of CALLING YOUR CUSTOMER CARE.
I think i had done a biggest blunder of my life after purchasing a AC of your company.
The thing is that I got the 2nd free servicing done from the engineers of your company and from the very 2nd day of the servicing my AC is not working.I had made uncountable calls to your customer care regarding the same but all my plea had gone in vain. The complaint no. which was provided to me was C [protected], C1070225703 assuring me of 24 hours troubleshoot and fixing it up but now its almost 240 hrs. Pls seriously see to it.
I had spoken to Aditya, Taran who told me that they are the floor support but the way they were talking it was clearly reflecting that rather than resolving or trying to understand my complaint they were more keen on banging the reciever down in.
[protected]

microwave purchased new in april 2009, broke 5 months after purchase, repaired, broke again same problem 2 weeks later, repaired again. continued to have issues with the door, and now it broke again on dec, 31 2010. I have contacted LG several times. I am getting the run around that a customer service supervisor has to review it and I will be contacted in 72 hrs. I have yet to recieve a call. Lg is not servicing thier customer they "promised they would" I am still with out a microwave, going on 3 weeks now".

I bought a LG Microwave last year 1 June 2008. It just died on me. I have contacted LG and spoke to Thando Mkalipi. I explained that I lost the slip, but I do have the box, and on the box is a sticker with a date, I think it is the date that the microwave was delivering to Game Cresta Randburg. I bought the microwave on my Credit Card. LG say that Game must have a copy of the slip, Game say no. Game say they will send in the Microwave, but LG will not fix it under the guarantee or warranty. They will send us a quote on fixing it, and ask us to pay for that as well.

Thando did email Lee Ho Hip, who is the manager of repair I think. She did send a cope of the mail to me. I have mail them both twice now, and did not get a reply from anyone of them.

LG is not a good product to have in you house, if anything goes wrong they don't care, it is all about money, no service or care, I have a baby, and now I struggle to seriles his bottles and everything. How said for a company like LG not to care.

I HAVE PURCHESED A WINDOW AIR CONDITIONER ON 15 MAY 2010.BUT THIS AC IS NOT COOLING PROPERLY NOW AS IT DID EARLIER.
DETAILS ARE ;
MODEL NO. --- LWA5EW1DF1.AE45YM
INVOICE NO.--- SINLUCLU110/1054 Dt. 15 MAY 2010
DEALER CODE NO.--- IN028478LUC07891

MY ADDRESS ---
C1/131/SECTOR J RAILNAGAR LUCKNOW
TELE NO. [protected]

AMIT
MOBILE NO. [protected]

I decided to buy LG products for my house as they seemed to cover the full spectrum and I did not want a mish mash of appliances, etc.
My LG dishwasher packed up a month out of guarantee and has had to be fixed 3 times already. It is now broken again.
My LG washing machine has been fixed twice - it broke a week after the dishwasher (now).
My LG fridge broke and I just gave it away because I am so frustrated with LG products. I since replaced it with a Samsung.
My LG tumble dryer has had to be fixed twice. Now the only appliance still working.
My LG Plasma TV broke, had to be repaired and after a long drama was replaced.
This all in the last few years.

I do understand that products don't last a lifetime but at the rate I have been paying for repairs, I could have replaced all my appliances. I am now going to replace all my LG products with another brand

LG = Looks Good (only).

LG front-loading washers are very attractive and they work very well when they aren't broken. However, once you get a code that indicates your machine requires service, your nightmare begins. If your machine is over one year, you will need to argue that certain parts are still covered under a 2-year and 7-year warranty, depending upon the part, and you will need to argue this each and every time you have to call. Oh, did I forget to mention, you'll be making numerous phone calls? During your numerous phone calls, after you argue your warranty, the script they follow says "The technician who does the parts ordering for your service provider is unavailable, so unfortunately I have no way of finding out anything about your service." I have figured out this is just a standard response because I have called my service provider immediately after calling LG customer service and the parts-ordering technician answers the phone. The service provider, however, is also unable to tell you anything because LG parts providers do not answer phone calls and do not return calls, nor do they provide an order number. LG customer service claims they cannot find out anything about parts orders without order numbers, although if you ask for a supervisor, they are, in fact, able to look at everything your provider has ordered. Before you think the problem is from my service provider, I can assure you it is not. I have called two additional service providers to see if they experience the same problem in getting LG parts. They pretty much laughed and said that yes, it is indeed typical. I have been without a washer for over three weeks now, with not so much as a follow-up call from anyone despite promises that they will call and let me know what they have found out. The truth is, they do not care whether your washer gets repaired or not because they already have your money. Customer loyalty does not really matter to these people because after all, it's not all that often that the customer goes out and drops big $$ into appliances. I purchased an LG dishwasher the same day I bought the washer. It broke down within 4 months and it took 2 months to get the parts to fix that. This is just more proof that I am not experiencing a one-time incident of of this company's inability to service their products and provide parts. As far as my washer goes, all I have is a very attractive box of metal that cost $1399. It does nothing else but look nice. I guess I should be thankful that it doesn't look ugly as I head to the laundromat to spend another three hours and $25.00 this week.

A bought a new 42" LG LCD TV 42LC2D in December 2006 for $1, 600 from a local electronic store with lifetime warranty on labor. It seemed to work fine but I've noticed over a period of time that the picture has developed distortions that look like a grey mountain range on the top of the screen. I brought the LG to the shop that I bought it from and they check it out. They determined that the problem is a defective panel and the problem will continue to get worse until it completely fails. They have never seen this before. They searched for a new replacement panel and found them listed for $1, 600 (double today’s price of a replacement LCD TV) but none were available. The service manager suggested that I call LG. I called customer service and it was a total waste of time. LG said the unit has a one year warranty and that's it. I said this was a very unusual problem, would you like to speak to the technician that diagnosed the problem. They said no. I complained about the lack of quality on a $1, 600, four and a half year old unit and LG’s lack of responsibility to provide any relief for a defective product… not even offering a discount on a new TV that sells for half the price of a replacement panel.
This reflects a total lack of product quality and customer service. This was my first and last LG product. And, I would advise other consumers to avoid LG products like the plague. Check the online complaint boards…they’re filled with disgusted LG customers. There are a number of other companies that offer competitively priced, quality products. I would also ask the opinion of your local technician to learn which HDTV brands and models have better repair histories and are responsive to local service departments because LG sucks!

I bought an expensive LG Electronics Plasma TV. After 3 years it started to go awfully wrong. The first service call cost me over P14, 000 or about USD 300. This only lasted 5 months. Since January I have not had my TV working despite 4 visits from 4 authorized LG Electronics servicemen. 2 weeks ago Mr Galvan said they would sell me another LG Electronics equivalent for 40% off. I am a senior citizen and cannot afford continuous payments to LG Electronics in this manner. They should collect my TV and examine how they can improve their defective designThe situation is that there must be other consumers that have bought this faulty LG Electronics TV product. Consumer beware as they only give 1 year warranty and only 30 days warranty on parts. Other conventional TVs have 5 years warranty.This can only mean that LG Electronice with such poor warranty on the expensive one know it is a relatively defective and poorly designed product.

I took delivery of a blue ray dvd player in july last year. It started freezing a month ago now will not work. After 2 calls to customer service I received no help except to pay 70.00 to send it in and then pay for parts.

This is a product that has been used maybe 15 times or less and has not worked properly half of the time.

They say they make a first class product and charge for it, but their warrenty is only good for 90 days, so evidently they have no faith is their own product. Plus they wamt to charge for parts because they think it is out of warrenty by 3 days?

my complaint is never buy anything from CONNS bad service even if you buy warranty to have someone service your washer like mines it only worked for 4 days after that forget it's been almost a month that no one has come to service it yet ugh at this point im about to take it back but they said it would count has a repo I'm like oh no it needs a the whole digital memory star and power button part it came in last and the were not even plan to call me just to schedule a time and date for them to come put it in now I have to wait one more week for that ...my point is that im never doing bussines with them ever again, , , ,

Bought a LG 3-D blu-ray player BX-580 for christmas. It didn't work. It froze up and you could do nothing but shut it off. Went on line for customer support. They couldn't help me but they would send a disk to correct the problem. Took it back to the store where I purchased it. They said no problem, it needed a firmware update. It will be ready in a short time. I waited and waited and finally they said that the download would start and then fail... 3 times. I called support again and they said they have not solved the problem, the engineers were working on it. That was 12/29/2010. It is now 2/16/2011 and nothing yet. I tried to send an e-mail with my complaint and it came back saying it couldn't accept it at this time. Tried many times and still it could not accept my complaint. I was also to get a 3-D disk, Under the Sea, that never came either. LG seems like a company not to be trusted.

PURCHASED LG FRONTLOADER WASHER, DRYER, MICROWAVE, AND DISHWASHER 3 YEARS AGO AT BEST BUY. DISWASHER BROKEN, REFRIGERATOR REPAIRED TWICE, MICROWAVE BROKEN(BARELY USED ONLY TO WARM) AND WASHER AND DRYER HAVE BOTH BEEN REPAIRED AT MY EXPENSE. THEY SHOULD NOT BE ALLOWED TO SELL THEIR EXPENSIVE JUNK ANYWHERE . THEY DO NOT STAND BY THEIR PRODUCTS. PLEASE DO YOURSELF A FAVOR AND DO NOT PURCHASE ANYTHING LG. YOU MIGHT AS WELL TAKE THE THOUSANDS OF DOLLARS AND THROW IT OUT YOUR WINDOW AND WATCH IT BLOW AWAY.

We have a side by side LG refrigerator purchased last summer. The icemaker already quit working and after three calls to LG we have yet to receive a service appointment. Each time they say someone will be back in touch within 3 days but nobody ever calls. LG is a complete ripoff, their appliances are built for planned obsolescence (the warranty was 12 months, it broke in 13 months) and they absolutely will not stand behind their products or even assist in getting them fixed. We have had appliances by other companies like Sears and Frigidaire and it never took them longer than a couple of days to respond to a service call. This is now going on three weeks with LG.

Compliant No: RNA140508091017

I have made Compliant for LG refrigerator (Cooling issue) on 8th may, still call is open.
I called on LG toll Free No ([protected]) for registering compliant however they told me
to call Nearest service center ([protected]), Mira Road for Help (Service). I got good response earlier, One engineer came
initially, he took hardly 5Min for observation (so much in hurry). And Informed
“GAS leakage issue”, another Engineer will come to replace GAS, However Engineer
didn’t came on next day, After so much follow-up Engineer came and he Found
Compressor issue. Now after that No one came till date.

I called LG service center more than 15 times to follow-up, still my issue is open.

After call I am getting same answer “Tomorrow engineer will come for sure” “We are
sending Engineer right now”. Still the same.

Once I got call after so much escalation that “Engineer is on the way”. But he is still on the way.
This is really frustrating and spends lot of mental efforts.

We have a family of 12 People, and had lot of issues during these periods. I need compensation for this unsatisfactory/bad
service form LG.

Thanks,
Rohan

Angry and Frustrated does not even come close to how I feel about LG. I have had the absolute worst customer service experience I have ever experienced with any company… EVER. Absolutely a waste of my valuable time as a mother a business owner.
Here is the story: I bought an LG computer monitor for $600 from Amazon. The monitor broke after 4 months, just quit working altogether. I called LG. They told me to contact the Service Company in my area for LG, which is Boyd Electronics in Prince Albert, SK. He does not have an actual office, and works out of his home which is an hour away from here so I had to call him to arrange a pick up. I called, he never came… I called again, he came 3 weeks later. He dropped the monitor back off another three weeks later (and many phone calls from me asking where the monitor was). He said “I can’t seem to get it working, it works, and then dies, and then works and dies. I have put in a call to LG, they will be sending you a new monitor. If you don’t see it in a couple weeks give them a call.” He then left the broken monitor with us, which I felt was strange, but then thought... well I guess they have no need for a broken monitor so they want me to dispose of it… but I am going to hang on to it just in case.
Two weeks went by, nothing came from LG so I called them. Told them the whole story. They said they had not received anything from the service provider (Boyd Electronics) and that I would need to contact him because he has to submit the paper work. I called Boyd – he said, “I never said I put in a claim, I told you to try out the monitor and if you have any more problems to give me a call.” We argued for a while – I said “of course its still not working! You dropped it off broken.” He said, “Ok, I will come back and pick it up and send it back for a replacement.” One week passed, I called him, he said he has been busy and that to be honest, to submit the claim was a lot of paper work for him and he just didn’t really have the time for it but he would try to come and pick up the monitor. Two weeks passed, I called him. He said he had been sick. Three weeks passed, I called him. He said he would try and get here that week. After that point I called LG and started complaining. This is your service provider, and you need to help me here. They said they would be trying to contact him and get back to me. I never heard back from LG. I called a week later. They said that they left messages with him and he will not return their phone calls. I asked LG what they could do about it now. I mean what am I supposed to do, I have to go through a service provider, but the service provider told me it’s too much work for him to do and he is refusing to pick up the monitor and send it back. LG told me there was nothing they could do, I would have to drive to the next closest service provider and drop it off. I said this is not good enough. you will have to do better. Every time I called I got a new reference number and they kept saying they would call me back (5 times). TWICE I called and they were supposed to do some type of action on the call and there was no record of me even calling. have spent over 5 hours on the phone with the customer service people, this has been going on for 4 months. When I said to the last LG rep on the phone that I have put 5 hours of my time into this, and I just beyond frusterated. He said to me “ok ma’am you are obviously exaggerating.” Everytime I call there are people laughing in the background. They said the same things over and over when I talk… “MMmmmhmmm…” “Ok Ma’am” “Very sorry ma’am”. I cannot tell you how frustrated and angry I am. I get a new story every time I call. Sometimes no one does anything when I call, sometimes they ask for more paperwork (want me to submit a receipt… again.) I am past the point of hating LG.. I absolutely despise you and it makes me so angry thinking about this situation.
When I hear the recording on LG’s phone system… “your time is valuable” I scoff, Wow… really…… what a joke. I will be submitting a complaint with more detailed information to the Better business bureau of Canada and then we will see if we can get some results. I will NEVER but an LG product again in my life, and I seriously urge others to think twice about this company. They don’t care about your time, they don’t warranty their products, and they play games with you in hopes you will give up and they don’t have to warranty anything.

LG appliances are garbage! One year after purchasing a LG fridge and wall oven, they broke down, thankfully purchased extended warranty, however that was a major pain and pathetic you have to buy extended warranty on products that LG should stand behind if they claim they make quality products! Had technician fix my fridge twice and my wall oven five times, they don't replace the appliances, they just keep coming out to fix so its a money maker for service industry. Just called as my LG dryer stopped working in one of my rental properties and spoke with LG Canada lady...guess where she is from? The phillipines! Wow...will never purchase LG again. So much for Customer service and stop saying when you put me on hold forever, that my call is important to you because we both know...that it isn't.

non attending of complaint of defect in cooling of 2 door refridgerator made on 28 august 2011 at 10 am

To whom it may concern,
My name is Gillian Figueira, the reason I am writing u this letter is because on February 28, 2015, I went into target in Toronto, Ontario
And bought a TV it was a 60’ and I paid $722.62 that was including tax. I took the money from my account, I used debit and now it is 6 months later and the TV stopped working. I contacted LG and told them the problem and they send someone out to fix it so the person said that he could not fixed it because they did not have the part and he will tell LG so I got a phone call from him saying that they approved the exchange and will be contacting me. I gave all the proof that I have of the TV I bought at target now LG is telling me that they are not going to replace my TV because I don’t have proof of purchase I showed them that it came out of my bank account and that is not good enough for them I called target in the states and they are giving me a hard time and said they can’t help me because they can’t find the purchase because target is no longer in Canada and then I called back LG and they are still giving me a hard time and will not exchange the TV or will not fix it and then they have the nerve to say if I go and purchase a TV and send them proof of purchase they will reimburse me 20% of the purchase price I am on Disability and can’t afford to go out and buy a TV every 6 months LG is not living up to their agreement of their warranty and neither is target. I contacted Sean O’Shea of global news and the came to my home and called them and spoke to them and still they did not budge so he put it on the 6:00 pm news. LG is not a good place to do business and they do not do what they promise they go back on their work I don’t think people should trust LG anymore they are a rip of and now I am out of $722.62, I am on Disability and it is hard to throw away money like that so my suggestion to anyone who is listen do not buy LG anymore because they are crooks and they lie to their customers and so is target. This has been going on since the second week in August back and forth with LG and target

Thank You
Gillian Figueira
gillianfigueira@live.ca

¬-

LG customer service is by far the worst I have ever experienced. I have spent many many many hours on the phone trying to have my LG washer and dryer repaired. DO NOT BUY THEIR PRODUCTS LIFE IS NOT GOOD WITH LG

Music system model no. DA - 3530A nto working, the system does not read CDs. Any CD when put in the tray, it shows "DVD ERROR".

I bought a LG DLEX8000V on November 29/2013. I got it home, set it up, ran a bunch of cycles and discovered that the steam cycle doesn't do what it's supposed to. Just quick, it startes the cycle, the display states its got 55 mins or so to go, and ten within a minute or so, drops to 3 mins and starts the cool down cycle. So, I contacted LG about this, they send out a tech to look at the issue, and the tech tells me that there has been a lot of problems with this and that there are engineers in Korea or China, or wherever they are from, working on this issue and that LG wil notify me when its resolved. OK, great, I don't use that cycle so I'm satisfied. So, I call them today for an unrelated issue regarding a leaky hose on the wash mashine, and I remember this issue from last year and I inquire about it. They now say, no, there was never anyone that was looking into this, that my tech was lying (basically) adn that since I'm out of my warantee period I have to pay for it. I bought the extended service plan through Future Shop so I'm covered and still don't have to pay but, WOW!, they wouldn't work with me at all even though the notes state that it's not fixed. They simply washed their hands clean of it and wanted me to pay for it. Time will tell what happens now. My advice is, if there's an issue with your applience, no matter who built it, don't slack off. Call them every day if you have to cause when the one year runs out, guess whos paying for the repair? YOU ARE!.

NOT WORKING PROPERLY

I agree. LG has the worst customer service ever. They will give you the run around. They don't care and they refuse to give you management names or let you speak directly to them. You're forced to convey messages back and forth through customer service reps until they make you contact "Executives" through emails, which they may or may not respond to.

I have no idea how this company is still in business. They don't stand by their products and they make horrible products that don't last. We made the mistake of purchasing an LG oven and it broke after 4 years. We looked up the problem online and it would appear that LG doesn't know how to make ovens because most of their models have the same f-9 error code problem as we did. Their solution is to repair their products but they send incompetent repair people which they charge you for and the repair men not only leave your oven broken after multiple repair visits but they also damage your house and your product.

Honestly, I have been making a point to warn everyone about this company before it's too late. No one should have to endure the nonsense that we have been put through for these past 3 months. BY THE WAY, you can file a formal notice through the consumer protection office against LG. I don't know how much it'll help but maybe if enough people file complaints something can change. Maybe we need a petition.. something has to change because LG cannot just bully people around.

LG appliances are the worse in the market. DO NOT BUY any LG appliances. They may look good but trust me and many others who complained on this blog. Their warranty service is terrible. I have an LG fridge for over $2, 000 and 3 month after it stopped cooling and I have running after LG for weeks trying to have it fixed to replaced with no luck.

Lots of cry babies on this site I see. Nothing but praises for the LG team

I used to love LG then when It came to a small problem, with my dryer, its now a never buy LG again. I am a technical person working in the auto trades, My dryer stopped working, won't start only buzzes and smokes. Long since off warranty, I have repaired numerous appliances before. Taking the dryer apart checked all rollers, belt etc, Traced wiring, isolated problem to the start circuitry in the motor. Contacting LG they cannot sell the motor over the counter. Needs to be repaired by approved LG repair facility. No problem they gave me a number, I called, got a hold of Becky of 2&27 appliances, told her what was happening, she concurred it needs a motor. Their procedure is to come to the house, check the appliance go order part and come back and fix. Seems we already have a good idea what the problem is I offered to pay for the part up front just to prevent a return trip. With a family of 7 the Dryer gets used a fair bit, would like to see the problem resolved in a few days not a week or longer. They insist I didn't need to pay up front, they would order part and come in and install at my request. Sounds good, except, weeks go by, now months go by, still no part? Phoned numerous times, to both LG and 2&27, NO Return phone calls, LG says part is in stock, nobody requested it, 2&27 say LG wont release it. I cannot get a straight answer, or return call or even a service visit. Its pretty bad when I'm willing to pay to have this repaired and still cannot get service. A company from another city did offer to repair my dryer, Except we are not in their service area so I would have to haul it to them. SWEET! Time out of my day to haul a broken dryer around or junk it and bring in another brand who stand behind their product and service. In my opinion they are probably all junk, and will have to find the best of the worst.

Legal action is the only option now. regardless of the value of the product. Its disgusting the way they have been treating me. Not onl y have i not gotten my product back.. but they are in Panama, and have no concept about being polite.

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at serviceindia@lge.com

Regards,
LG Customer Support Team

I am seeing complaint(s) here about LG Electronics Canada Inc.
so I thought that I would post this information and I thought
it help the people here.

If you have a complaint against LG Electronics Canada Inc you can
contact them in the following ways.

Please note that LG Electronics Canada Inc. moved their headquarters
from Mississauga Ontario to North York so the information bellow is
the correct information.

LG Electronics Canada Inc.
20 Norelco Drive
North York, ON
Canada, M9L 2X6

Phone #: [protected]
Fax #: [protected]
Website: http://www.lge.com/

Email: customerservice@lge.com
Customer Service #: [protected]

Customer Service form
https://wws.lg.com/ca_en/support/message-customer-support

LG Canada actually has a facebook and twitter page as well
and you can post a complaints there as well.

https://www.facebook.com/LGCanada
https://twitter.com/LGCanada

If you want to contact the legal team you to bring legal action
against LG Electronics Canada Inc. you can do so by contacting
one of these individuals.

Sue Diaz at sue.diaz@lge.com
Phone #: [protected] Fax #: [protected]

Ron Kean at ron.kean@lge.com
Phone #: [protected] Fax #: [protected]

I hope that this information helps everyone here.

This complaint is in regards to a computer monitor which I am having issues with. I called in this morning and spoke with your customer service at [protected] in regards to this computer monitor

First off I was told to take this over to a place here in Edmonton called Japan Video Service [protected]) I was told that it was at least going to take a couple of days to get the monitor looked at. I told him that I could not be without the monitor and I needed to be able to access the computer which this monitor was usually hooked to and I could not really go without it. I had absolutely nothing but problems with this service center of yours they gave me nothing but grief since the time I walked in the door!

I was told that they would attempt to fix the monitor and that if the monitor could not be fixed that it would be replaced. So I left the monitor at Japan Video Service and I got a call this afternoon from them saying there was a crack in the monitor and that it was not covered. I immediately called the LG customer support and I told them that look there was no physical damage when I brought this in. He actually sent me some pictures via email and when I saw them I told him that is not what I was seeing this morning when I called them. The first level tech didn’t really care to help me much and he escalated the call.

I ended up speaking to a rude individual by the name of Josh he claims to be at the head office he was extremely rude and ignorant with me and I asked to speak to his manager and he refused to give me any information or to have his manager call me back. This individual basically sat there on the phone and accused me of causing the damage which is NOT the case at all. He said oh there was a strike to the screen and we won’t cover this. I told him that I am NOT responsible for this and that was not what I was seeing that morning when I called in to LG. I saw the pictures and that was NOT what I was seeing!.

When I asked Josh for his employee number or a last name or something to identify which Josh I was talking to he refused to give me any information what so ever. He said that he was the ONLY Josh at all of LG. You need to find out who this Josh is and FIRE him he is rude and has absolutely NO customer service skills what so ever. I even asked to have his manager give me a phone call and I told him to give my phone number to his manager he refused to do so.

This complaint needs to be escalated to senior management now of LG Canada and well above this “Josh” and I want to speak to senior management about this.

This monitor was only purchased May 13 2013 and it is already not working! I did NOTHING to this monitor and I want LG to stand behind their product and do the exchange of this 24” computer monitor.

I also want to make a formal complaint against this Josh person and that you pull the call and that he be removed from his position. A person like this gives your company nothing but a bad name and brings nothing but shame and dishonor to a company like LG. This Josh person obviously has no idea how to handle customers and should not be anywhere near your customers!

I will NEVER buy anything LG ever again if this is how you treat your customers! I will boycott all LG products and I will be sure to tell all my friends and family about my poor experience with LG and how they won’t even stand behind their own product and that their customer service is so poor and your staff is rude.

This has been a very bad experience with LG and I can’t see myself ever getting any of your products again if this is what you have to go through when one of your products stops working.

I want to speak with senior management immediately about this matter please call me!

Bought a refrigerator in August 2012 and broke down on July 11, 2013. Now July 22 and waiting. @ hour phone call to service before getting told the people repairing (referred by LG) had credit problems and part wasn't forthcoming! Argued enough to be told that credit issue would be erased and part would be sent by mail, another 5 days at least, because LG would not pay to have it sent by fedex or other which would have allowed repairs to be made on same day. LG stinks more than the rotten food I threw out! A 3500$ fridge and no UPS or Fedex. I offered to pay but not in the procedures. And I can't find an address to send registered mail to them. I'm with you guys! No, life is not good with LG!
J-P Cousineau Casselman, Ontario

Purchased LG Washing Machine in October 2011. model number WM3875HCA with extended warranty. In 2012 the plastic enamel started bubbling and now chipping and falling off. only visible whe disoenser drawer is opened. Service rep agreed that the unit does not have any spacing between main body like the dryer does (bought at same time). Obviously over the year friction caused the issue. I was told it is. It covered under warranty as it is cosmetic. Cost to replace is $400.00. I am not happy with LG's response. I have sent written complaints and pictures and no response. This was the first LG purchase and will definitely be my last nor will I recommend this to any of my customers in the new and used home renovation market!

I bought a refrigerate from(Future shop) LG. 4 years later it just stopped working. called Future Shop they gave me 15 digit # and told me that LG will contact me to book an Appt. when I called LG just to see if they got the info to call me. They said there wasn't anything for me in their systems I should be checking with Future Shop. and the woman was not polite at all. I called back Future shop they apologize but not sure when my fridge will get fixed. Not impress at all.

I bought Lg fridge LBN 20514 S was delivered 31 July 2012 fridge temperature lights stop working same day I called Brick for replacement fridge and delivery date is Sept 17 after two days fridge stop working and food was spoiled I send e mail to LG, I was asked to call customer service I called customer service was so bad I will try not to buy lg

I'm so sorry to say I will never buy an LG product again. I called about my 3-year old fridge because I had to get the control panel replaced. I called Customer Service just to see if I had done anything wrong to cause this to happen and I had the WORST Customer service I have every experienced in my life. It was almost like a Monty Python episode. THe man I dealt with just argued with me, was rude, kept asking what my problem was -- it was absolutely terrible. He wouldn't tell me if my refridge was one of the one on recall, what I'd done wrong, why it happened, ... and he was rude about it. I'm still in shock.