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1.5 141 Reviews

Lexus Complaints Summary

18 Resolved
120 Unresolved
Our verdict: With Lexus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:26 pm EDT

Lexus disposition fee

I had originally leased a vehicle 2015 Lexus RX 350 from Lexus of Orland, 8300 W. 159th Street, Orland Park, IL 60462. The VIN number is 2T2BK1BA9FC324816. I turned in my vehicle to Lexus of Arlington, 1510 W. Dundee Rd, Arlington Heights, IL 60004 on Aug 10th 2018. I was told by the dealer that if I purchase a new vehicle the $350 disposition fee will be waived. I purchased a new 2018 RX 350 VIN 2T2BZMCA9JC161458 from Lexus of Arlington, 1510 W. Dundee Rd, Arlington Heights, IL 60004 in July 2018 and now I am being asked to pay the disposition fee. I paid cash purchase and did not realize that I will be penalized for being a loyal customer for over 8 years (I also leased Lexus LS460 4 years 2010-2014) and buying another new Lexus
I would request you to waive this fee. Would be greatly appreciated
Thanks
Paresh Vipani
[protected]
[protected]@hotmail.com

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4:01 pm EDT
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Lexus Lease - sent to collections

Beware of leasing from lexus! At the end of my lease I was sent a bill for $1042. I believed this to be high so I called lexus to ask they review this. A week later I spoke to the same rep who said there was no damage to the car and asked me to pay $692 for going over the mileage. I paid it. Then I was sent to collections for the $350 difference. I called lexus right away and no one would take ownership of sending me to collections, basically passed the buck. I was not told who I could talk to about this either. No one offered a solution. I guess this is business as normal. Buyer beware!

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10:09 am EDT
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Lexus Customer care

Good morning,
My name is sami talge, I am an electrical engineer with double nationalities (french and lebanese)
I bought 2 lexus cars nx200t one for me 2015 and one for my daughter 2018
And I believe that this car is the best in this category but unfortunately your customer care in lebanon is very bad that why your classification in europe you are in the best 3 but in lebanon your classification is far behind and this is due to the bad services; the events are as follow:
- for a normal revision "change lube oil + breaks, after paying the invoice and been delivered my car I couldn't stopped my car because they did not evacuate the air from the system this happen in september 2017 I spook to a responsible in the head office without any action
- on 10th of february 2018 I went to the head office for my 60000 km revision, even there I was badly surprised for the bad treatment I got, (I have an appointment) I had to wait 90 minutes only to have a list of what to do in my car, and as I was very late for my work so I did the minimum as to change the lube oil and to came back later for the other services, and to my surprise I have to pay for the checking 50$ for a service not done (they call it"checking"), how ever when they delivered to me my car, but without cancelling the alarm of oil change either the did not mention any note on the car maintenance book
This is unacceptable even when I ask to speak to someone for my complain no body is available for me, they don't care

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2:53 pm EST

Lexus Lexus carlsbad damaged car twice while car was in their care..

Lexus called that a dashboard replacement was now in. I had just had my Lexus GX serviced 2 months earlier for 3, 000.00 I agreed to bring the car in for the new dashboard. The next day, Chris from Lexus called and stated that Lexus had accidentally damaged the speaker while replacing the dashboard. They would fix the problem and let me know when I could pick up the car. At 11:30 am, Chris called and said I could pick up the car and that it had been repaired. I told him I would be in the next morning. Today I went in, as agreed, and Chris informed me that he had called this morning at 7:15 am. He indicated in his message that the key had become stuck and they had to take apart the ignition. He also tried to convince me that the ignition had been damaged when I dropped it off. I advised him that the ignition was not damaged when I dropped it off. The car had been running perfectly. I advised Chris that I could wait no longer as I had to get my daughter to school. I overheard Chris tell the guy at the front counter that they would just throw the ignition back together. Lexus damaged the speaker first and the ignition second. I will update this complaint when I hear back from Lexus Carlsbad

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HPR333
San Marcos, US
Sep 23, 2021 3:38 pm EDT

Recently received a quote for an Oil Change over the phone...
only to be charged TWICE the amount? Upon further review
of my previous history of charges with the Service Department,
found they had done the exact same OVER CHARGE BEFORE!
Very DISHONEST & very UN-PROFESSIONAL!

They will also OVER CHARGE and FRAUDULENTLY charge your
Credit Card when you return their Loaner Vehicle claiming
"you did not replace the gas you used"!

Manager's response to my complaints were absolutely
un-caring, unprofessional and rude... advising me to "perhaps
find and use another Lexus Dealership"?

Lexus Carlsbad specializes in FRAUD, DECEIT & MISREPRESENTATION!

Absolutely, HORRENDOUS and INSULTING experience!

Caveat Emptor!

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10:02 am EDT

Lexus Hybrid battery died under 76000 miles

I got check hybrid system error came when its only 76000 miles on the car.
Lexus dealer charge me diagnostic cost of $149 and then told me cost for replacement is $7000. I called lexus and they said they cant help since car is 9 years old. I told them how can all the car having battery issue as soon as warranty time over, if they are aware of this issue then they have to disclose it since car real value is way more then buying cost. Very poor service.

No one should b y lexus. Worst car ever

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2:13 pm EDT

Lexus rx 350

I bought a lexus – a lexus rx350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a lexus – a hyundai – a hyundai elantra (2008), to be precise. Here’s what happened since:

Date lexus ($50, 000 +) hyundai ($15, 000)

Oct 12th 2012 battery failed (32830 mi)

Nov 12th 2012 idler pulley for drive belt failed
(36362 mi)

March 11th 2014 ignition coil #5 failed (42891 mi) replaced drive belts
(on highway – nearly hit by truck)

March 30th 2016 rear caliper blown (61498 mi - $654.40)

April 20th 2016 ignition coil #6 failed (62562 mi - $ 293.47)

April 20th 2016 dealer diagnosed leaking steering fluid
Recommends steering replacement
($1600 estimate - not done yet)

Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at haldeman lexus of princeton, 2630 brunswick pike, business route 1 north, lawrenceville, nj [protected]. The vehicle has been run for pleasure, under normal operating conditions.

The failures are premature, and entirely unexpected, at these mileages. The vehicle is a lexus! In contrast, the hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50, 000 mi and drive belt replacement at about 85, 000 miles.

I provided the above comparison to lexus - have yet to hear from them. No doubt, it's difficult to accept that a hyundai can beat a lexus hands down, in terms of what lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when its time to buy that next suv.

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8:59 pm EDT

Lexus rx 350

In 2008 we purchased a new 2008 rx-350 from a portland area lexus. Prior to purchasing the vehicle we spent months researching the lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest lexus dealer. Having heard and read mostly good reviews we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local lexus family toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the noc sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local toyota service representative said this should not happen with this car. I have contacted the lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the lexus quality of service and loyalty and recommend that you buy a car from honda/acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

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nane's
, US
Mar 09, 2016 6:00 am EST

Agreed, Lexus being such a luxury car, shouldn't fall apart so fast. Same happened to my Lexus RX350, but I didn't have the idea of calling them to pay for the parts. The only difference is that at my dealership they want to charge $2.000 to change my rack and pinion. ...shame on Lexus.

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11:24 am EDT

Lexus Recall issue

Had an issue with a safety recall. My car required repairs because of a recall issue before I received the recall notice and I paid $375 to have it repaired. To get reimbursed for this has been a nightmare! The first person I talked to said just send the bill, proof that you paid the bill, and the certificate of title for the vehicle. So, I gathered it up and emailed it to them. A week later I get a message left on my phone from "juan". Juan now wants all sorts of additional paperwork (short of my kids birth certificates) that to me were superfluous.

Lexus definitely wants you to buy one of their high-end cars. But, when it comes to keeping customers satisfied, they fall wayyyyyyy short. I will never buy a lexus again!

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1:21 pm EDT

Lexus Bad car deal I got a lemon

I purchase a 2008 lexus on april 28, 2015. When I first saw the car couldn't drive it because it had a flat tire on the driver front side. I went back 3 days later and drove it and took it home. 1 week 1/2 the tire went flat. I put air in it and it continue to keep going flat. I have taken it back several times. One thing the nn police officers checked it out along with the manual and saw the tires were on wrong. The two wide tires were in the front and the small tires in the back. So I took it back and that is all they did was change the tires and the car has been towed there and they have said they don't know what is wrong with the car. My payment is $612.00 and I can't drive that car and feel safe and know i'm going to get home or to work without a problem. I have been back and forth with this problem since may and I told them I wanted to trade it out. The salesman lenny mosley lied to his boss. He was suppose to have spoken to him about the car giving me so much trouble but didn't. The hurtful part is not only did I buy a car but my 2 children bought cars. So I should be happy with car and should have had a good esperience with that dealership. I have spoken to the head saleman and someone name beth in the corporate office and everyone is not getting back to me but yet the policemen said this is a safety hazzard and the tire could blow at anytime. They were suppose to keep the car over night and check it all over. What they did it took an hour aand I took the car back home and that was friday july 24. Monday morning the tire was going flat the code came on the screen. I have a warranty with the car but now I just don't want to keep the car. They can't fix it and why do they think I should pay that kind of money for a lemon instead of a real car. I am riding in my son's car while that car is in the driveway. What kind of dealership is this? Not a way to please their customer especially since it was a family deal. What more can I do to get me a working car. I can be reached at phyllis. [protected]@nn. K12. Va. Us.

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8:52 am EDT

Lexus Sales Scam

This was BY FAR the WORST experience I've EVER had with ANY business of ANY KIND in all my 49 years! I initially contacted Lexus of Orlando to inquire about a 2013 White Lexus ES350 they had listed on the Internet at $31, 500. Alesha, their Internet liaison, replied and told me, 'Yes, the car is in stock.' She also sent me info on a second similar car listed at $33, 000, so I felt reasonably certain I'd be making my purchase of ONE of these two white Lexus ES350 vehicles when I arrived at the dealership a few days later.

My husband and I drove to Orlando from Cocoa Beach (an hour away) to make a cash deal with no trade-in…..should have been a quick & simple transaction, right? The day before we drove over, I contacted Alesha and AGAIN she confirmed that the car with the $31, 500 sticker was still in stock and waiting for us. (She even said, at one point, "I personally have checked on this vehicle and it's ready to be parked in your garage!") The $33, 000 car had sold, which was understandable, of course.

Then, on the very day, and as we drove to Orlando, Alesha phoned me while we were on the 417 and about 20-minutes from the dealership. AGAIN, she confirmed the $31, 500 car was waiting to be test-driven. We had our checkbook ready and figured we'd make a deal and be on our way within the hour.

When we arrived at the lot, minutes after Alesha's call, we were literally ignored (and I'm serious) for nearly 15 minutes as we waited inside the showroom. A woman then told us 'Henry' would be with us shortly. Minutes later, we overheard the receptionist say that 'Henry had JUST ARRIVED!' I went and asked for help from someone else and another salesman, Jorge, offered to help us. While Jorge was very nice, he could not locate the car we'd come to see. Three of us walked all around the dealership in 95-degree heat for about 45-minutes as we LOOKED for this Phantom Vehicle that seemed to elude everyone.

Things were becoming clearer to us, by this point (and I'm sure you can see where this is going!).

We explained precisely which car we'd driven over to see and I showed Jorge the multiple emails I'd received from Alesha in Internet Sales. NO ONE COULD FIND THIS PHANTOM CAR! THERE WAS NO RECORD OF SUCH A VEHICLE!

I was infuriated by this time and began phoning Alesha (who was miraculously 'at lunch' and unavailable to take my calls). A manager came and 'pretended' to be concerned and offer his help….which only added fuel to the fire, by this time. HE was as inept and useless as every other person we'd encountered and HE could not FIND THE CAR either! There were multiple salesmen and managers involved by this point, and it looked like a 'Chinese Fire Drill' as they robotically flitted around and bumped into one another as they pretended to 'look for this elusive ES350.' I wasn't sure if we were at a Lexus dealership or watching a bad Laurel & Hardy film!

Finally, after an '90-minutes, ' they offered us an ES350 to drive that had not yet undergone a clean-up and inspection, and the price of THAT car was $33, 500. We drove the car and 'tried to envision' how it would look after it had been properly serviced. By this time, our experience had been lackluster and we began losing faith that this dealership would be able to provide the type of service we demand and expect from a Lexus dealer.

After the TWO-HOUR debacle, we offered $31, 500 CASH for the car that we drove (and that they couldn't have 'ready' for us till Tues or Wed, 3-4 days LATER). The manager said the best he'd do was $33, 000. We explained that since we'd clearly been duped and scammed that we intended to offer not a penny over the price of the car we'd come to see.

In the end, we told the manager to, "Shove it, " and we went to find an ETHICAL AND HONEST dealership!

Not only will I never again set foot in Lexus of Orlando, but I plan to make it my mission to share this disgusting story of classic 'Bait & Switch' tactics with everyone I know, in an effort to save others from being scammed, lied to, deceived and flagrantly screwed by these gypsies!

As owners of multiple successful (and ethical) businesses, my husband and I were highly offended that ANYONE would resort to such slimy, degenerate 'Snake Oil Salesman' tactics just to 'get people on the lot!'

AVOID THIS DEALERSHIP, FRIENDS, AND TELL EVERYONE YOU KNOW TO DO THE SAME!

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1:26 pm EDT
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Lexus Lexus of austin sells damage lease turn in with $10,000+ in prior collision damage!!

Exus of austin certifys vehicle with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 lexus rx350 lease to lexus of austin in october 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/rebar replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced. Multiple suspension damage also. This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to randy hoff our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by lexus. To my surprise I see it listed for sale on their website as certified pre-owned I checked the service records and it was in fact certified by lexus of austin. This vehicle was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at lexus of austin. They will give you a bad deal and are not service oriented. All lexus of austin cares about is the sale. They will have no problem taking your money. The problem is after the sale they do not care because they have your money. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael cobb the sales manager at lexus of austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should trust his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new lexus in for servicing to program another key. I received a bill later from the service advisor jason king for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager eddy cooke he told me their is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then call me into their office and my sales consultant randy hoff, curtis howard, and the general manager steven walker corner me in their office and harass me for buying my car elsewhere other than lexus of austin and for reporting this to the lexus corporate office. They tell me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in dallas to service the vehicle in dallas. Do not buy from lexus of austin! I have personally saved thousands by buying in dallas. Lexus of austin apparently doesn't service vehicles that were not bought from them. They will give you a hard time and harass you if you service your vehicle at lexus of austin and not buy the car from them. I have completed 25+ vehicle transactions with lexus of austin and without any doubt they are one of the worst auto dealerships in the country.

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12:34 pm EDT
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Lexus Сertifies lease turn in with prior collision damage $10000+

Lexus of austin certifys vehicle with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 lexus rx350 lease to lexus of austin in october 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/rebar replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced. Multiple suspension damage also. This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to randy hoff our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by lexus. To my surprise I see it listed for sale on their website as “certified pre-owned” I checked the service records and it was in fact certified by lexus of austin. This vehicle was certified per service records on 10/22/2012.

Absolutely the worst sales and service experience at lexus of austin. They will * over. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael cobb the sales manager at lexus of austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should "trust" his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new lexus in for servicing to program another key. I received a bill later from the service advisor jason king for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager eddy cooke he told me their is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then call me into their office and my sales consultant randy hoff, curtis howard, and the general manager steven walker corner me in their office and harass me for buying my car elsewhere other than lexus of austin and for reporting this to the lexus corporate office. They tell me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in dallas to service the vehicle in dallas. Do not buy from lexus of austin! I have personally saved thousands by buying from sewell lexus in dallas. Lexus of austin apparently doesn't service vehicles that were not bought from them. They will give you a hard time and harass you if you service your vehicle at lexus of austin and not buy the car from them. Buy from sewell lexus in dallas.

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12:13 pm EDT
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Lexus Poor customer service

Getting an oil change at stevens creek lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my scheduled oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.

I also told them about my breaks constantly squeaking and they told me that the brakes in the lexus is squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. Crazy!

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Pasquale6
, US
Oct 27, 2015 1:22 pm EDT
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i waited 3 hours to replace 2 moldings on the is 250 lexus, they washed the car, and brought it back with a cracket fender . The ramsey lexus dealer refuse to pay for the damage. Is this the way to run a business? It shows they only care about their pocket. I will never buy another lexus again.
P.C.

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10:03 pm EDT
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Lexus Lexus of austin certifies lease turn in with prior collision damage $10000

Lexus of austin certifys vehicle with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 lexus rx350 lease to lexus of austin in october 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/rebar replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced. Multiple suspension damage also. This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to randy hoff our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by lexus. To my surprise I see it listed for sale on their website as? Certified pre-owned? I checked the service records and it was in fact certified by lexus of austin. This vehicle was certified per service records on 10/22/2012.

Absolutely the worst sales and service experience at lexus of austin. They will screw you over. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael cobb the sales manager at lexus of austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should "trust" his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new lexus in for servicing to program another key. I received a bill later from the service advisor jason king for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager eddy cooke he told me their is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then call me into their office and my sales consultant randy hoff, curtis howard, and the general manager steven walker corner me in their office and harass me for buying my car elsewhere other than lexus of austin and for reporting this to the lexus corporate office. They tell me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in dallas to service the vehicle in dallas. Do not buy from lexus of austin! I have personally saved thousands by buying from sewell lexus in dallas. Lexus of austin apparently doesn't service vehicles that were not bought from them. They will give you a hard time and harass you if you service your vehicle at lexus of austin and not buy the car from them. Buy from sewell lexus in dallas.

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Lexus - gs450h hybrid battery

My gs450h has 102, 000 miles and my hybrid battery went out the warranty is for 100, 000 the dealership is telling me that the cost is going to be $6, 000 I think this is really low miles for a hybrid battery to malfunction the car is a 2007 and I purchased it in 2008. I'm waiting for the el monte lexus to get back to me regarding the cost. I drove the car...

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8:44 pm EDT

Lexus Avoids repairs with warranty problems

Hi, I am a lexus owner. I own rx350, 2008. My gps suddenly stop working, its not respond when I touch screen. Some time response when I touch heard. So I finger out if I touch heard it will response some time. After some time I got crack on the screen. Then I find out that still my car is under warranty. I brought my car to lexus dealer (hennessy lexus at gwinnett, ga) to check. The man name cj tall me after check every thing, that I have put suction cup on the gps screen to damage this, which is not right.

Since its damage by me, will not going to fix by warranty, if I want to fix that then I have to pay $7000 (seven thousand) dollar. Lexus should have better reason to avoid warranty. This is very bad police. I have used about ten different band name car so far. I have never experience that type of service. I bought lexus to have better performance, better service, and better warranty. I am very disappointed. As a user I am not very knowledgeable about the car part and electronics.

If any thing gets bad, still I will try to use it same way. By doing that it may get more damage. That calls after affect. Everybody will do same thing. First gps stop response, then I touch heard and crack the screen. The crack done by me but its not my fault. Intentionally am not going to damage my car. Nobody will. Still I hope you will solved the problem.

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6:11 pm EDT
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Lexus Service cost

I am an 81 yr. Old widow and took my car in for the 50, 000 mile check up. My bill was $697.69 which I think was unbelievable. There was nothing wrong with the car. No trouble at all. They even put new wiper blades and replace wiper inserts and wash. I never had a problem with them as I had just bought the car from them with 40, 000 miles and supposedly completely gone over and in new condition. I spoke with several people afterwards and they told me no credible repair shop would come any where near that amount.
M.W. Tucson az.

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Lexus of Tucson
Tucson, US
Apr 29, 2012 10:39 pm EDT
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We are extremely sorry that you did not have a great experience and we take this kind of feedback very seriously. At Lexus of Tucson, we strive to give each customer exceptional customer service. It is disappointing to hear that you left not feeling you had been priced fairly, and we appreciate you bringing it to our attention. Please call us at your earliest convenience so that we can get more details and try to resolve this situation.

Sincerely,
Lexus of Tucson

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3:21 am EDT
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Lexus Exaggerated charges for &wear and tear& on end of lease vehicles

Returned vehicle at end of lease. Had it inspected two weeks earlier at local lexus dealership and was told it was worth at least $5000 more than what it was offered to buy off. Since I wanted to reduce my debts (permanently disabled last year) I paid lease off early - nearly a year early, returned car with nearly 10, 000 less than agreed. When I turned in vehicle, I was told I would receive a notice if anything was owed for wear and tear. Except for a couple of tiny scratches (less than 1 inch), car was perfect. Well, a few weeks later, I received a letter stating I owed over $2, 500 in "excess" damages and wear and tear. I have not paid, can't afford to. What do I do? Lease was not supposed to end until may next year.

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4:13 pm EDT

Lexus No help with blown transmission

I recently had the pleasure of paying for a complete transmission rebuild on my son's 2001 rx 300. At first glance, one might say the car is old so what's the big deal. The transmission is flawed and has inadequate flow for cooling so in the long run it becomes so hot it fails|.

A total rebuild with an external fluid cooler was required to cool appropriately|. Customer service declined any help in covering the $4100 cost?.

I'll pursue a little further before reporting to government agency for recall evaluation!.

I have 3 lexuses and if I wanted my transmission to fail, I would have bought a chrysler/. My loyalty, if not reciprocated, will move to another more deserving brand'. I will purchase 3 new vehicles in the next 4 years and the revenue lexus loses will exceed any reimbursement". My son saved his own money and to have a 40 precent repair of a well-cared for and well maintained vehicle is devastating to a young man just getting started and his brand loyalty is in question.

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6:46 pm EDT
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Lexus Unethical business

I would avoid this place like the plague. I was dropping off a lease for my Dad, who was traveling out of state. I had a prescheduled appointment, and I got one series of lies after the other re why they wouldn't accept the car (despite the dealership having called me to set up the appointment). First I was told that the registered owner had to be present; when I asked to see where that was stated in the lease, the next story was that the owner had to sign the forms (despite me having a power of attorney). That seemed like a reasonable request so I agreed to have the forms faxed to my dad and signed by him, but they then said that wouldn't do; the forms had to be notarized. That wasn't a problem either, but I think they were hoping I would have balked at that because at that point they flatly refused to give me the forms that supposedly needed the notarized signature. What it really boiled down to is that they wanted to try to lease another vehicle and were trying to force my dad sit through an unwanted sales pitch. I finally left the keys and the car (despite their refusal to "accept it"). What an awful place. The irony is that I was going to look at a car for my family, but with the hassle about the lease I will look elsewhere.

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Lexus Customer Reviews Overview

Lexus is a global luxury vehicle brand that is a division of the Japanese automaker Toyota. Known for its range of premium cars, Lexus offers sedans, coupes, convertibles, and SUVs, along with hybrid vehicles that blend performance with eco-friendly technology. The brand emphasizes craftsmanship, innovation, and customer service. Lexus vehicles are sold through a network of authorized dealerships, which also provide maintenance and repair services. The company's website offers detailed information on their models, specifications, and dealership locations.

Lexus In-depth Review

In summary, Lexus stands out as a premium brand with a strong commitment to quality, innovation, and customer satisfaction. While exploring www.lexus-int.com, I have gathered insights into their market position, product range, and customer experiences that reflect their dedication to excellence and future-oriented approach.

Company Overview

  1. Brief History: Lexus started as luxury vehicle division of Toyota in 1989. They have grown to become a well-respected name in luxury automotive industry.
  2. Market Position: Lexus is known for high-end market, competing with other luxury brands like BMW and Mercedes-Benz.

Product Range

  1. Vehicle Models: Lexus offers diverse models including sedans, SUVs, and coupes, catering to various customer preferences.
  2. Hybrid and Electric Options: Lexus is strong in hybrid market with several options, and they are moving towards electric vehicles too.

Customer Experience

  1. Dealership Atmosphere: Lexus dealerships are known for their luxury and comfort, making customers feel valued.
  2. After-Sales Service: They provide excellent after-sales service, ensuring customer satisfaction even after purchase.

Quality and Reliability

  1. Build Quality: Lexus vehicles are renowned for their build quality, with attention to detail and premium materials.
  2. Safety Features: They include advanced safety features, prioritizing passenger security.

Innovation and Technology

  1. In-Car Technology: Lexus cars come with latest in-car technology, enhancing driving experience.
  2. Sustainable Technologies: They are investing in sustainable technologies to reduce environmental impact.

Pricing and Value

  1. Price Range: Lexus cars are priced as luxury items, but they offer good value considering their quality and features.
  2. Resale Value: Lexus vehicles maintain a strong resale value, reflecting their lasting appeal.

Brand Reputation

  1. Industry Awards and Recognition: Lexus has received numerous awards for quality, innovation, and customer service.
  2. Media Coverage: They are often positively featured in automotive media for their advancements and luxury offerings.

Sustainability Efforts

  1. Environmental Initiatives: Lexus is committed to reducing their environmental footprint through various initiatives.

Customer Support

  1. Warranty and Coverage: Lexus provides comprehensive warranty and coverage options for their vehicles.
  2. Customer Service Channels: Multiple channels are available for customer support, including online and in-person.

Comparison with Competitors

  1. Unique Selling Propositions: Lexus differentiates itself with a focus on luxury, reliability, and customer service.

Website Experience

  1. Navigation and Usability: The website is user-friendly, with easy navigation and clear categorization of information.
  2. Online Services and Features: Online services such as vehicle configuration and dealer locator are helpful.

Community and Social Engagement

  1. Social Media Presence: Lexus has active social media presence, engaging with customers and fans.
  2. Customer Loyalty Programs: They offer loyalty programs, rewarding repeat customers.

Future Outlook

  1. Upcoming Models and Features: Lexus is expected to continue introducing innovative models with advanced features.
  2. Expansion Plans and Growth Strategy: They are likely to expand their market presence and adapt to industry trends.

Final Verdict

  1. Overall Impressions: Lexus impresses with its dedication to luxury, quality, and customer satisfaction.
  2. Recommendations: I would recommend Lexus to those seeking a premium automotive experience with reliable after-sales support.
  3. Potential Areas for Improvement: While Lexus is doing well, they could further enhance their electric vehicle offerings to meet growing demand.
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Phone numbers

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