Complaint Rating:

Company information:
Levitz
Bellevue, Washington
United States
www.levitz.com

After dealing with Levitz with no results I wish I would have sought out the Internet before purchasing my love seat recliner. I choose Levitz since they have been around for a long time. I had no idea of all their problems. I, like everyone else purchased a piece of furniture for $819.00 along with the guardsman warranty. After having the couch for several months I noticed the seams were coming unstitched. Guardsman would not work with me since the furniture was under the 1 year warranty.

I called Levitz with no luck. Finally, I went to the Attorney General and filed a complaint, and within a few days I received a call from Levitz's New York office. I had two choices exchange the piece of furniture or bring back for a full refund. I decided for the full refund - that was a mistake. We returned the couch to the warehouse, gave them the information and they said I'd have my credit to my account with in several days. Well, that several days turned into weeks. Finally, I reached someone to help and they said it would be two days. Well, in two days Levitz officially declared bankruptcy, so no refund. I've submitted my claim to the Los Angeles address since this purchase happened before the bankruptcy. It's been almost a year now and no $$$.

Buyer beware. I've learned to be real cautious in purchasing any furniture, of course, I'm still without a couch since I haven't found what I like.