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2.2 369 Reviews

LensCrafters Complaints Summary

104 Resolved
260 Unresolved
Our verdict: When using services from LensCrafters with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LensCrafters reviews & complaints 369

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ComplaintsBoard
D
11:32 am EDT

LensCrafters just ripped off!

Had an eye exam at lenscrafters and while my eye were dialated ordered glasses and couldn't see the screen the woman ordering my glasses was typing on. She told be they were 495. and with my insurance what a great deal at $216. what - the sign says free lenses with any pair 169.95 and up. she said they usually use scotchguard and explained what it did. I thought they were included since she didn't explain any cost. Just tacked on an extra $125, and $65. for feather weights neither of which I was told were extra. When I got home there was 2 extra charges added on. I called up and said take them off. Before I left they folded up the receipt stuck it in an envelope and never showed it to me. So glad I didn't wait for them, I will never go back so glad I asked for a copy of my script before she confiscated it. I will never go back to them.

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Alexi92
, US
Nov 18, 2016 12:23 pm EST

I wish I'd read this prior to going in and having the same thing done to me yesterday. They are a huge ripoff, never again!

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unhapp
, US
May 19, 2011 7:02 pm EDT

Lenscrafters advertises 'one hour or less' I understand that not everyone qualifies for that. I was told by the employee the helped me place my order that it would be 10 days, but usually less, to receive my glasses. After 10 days I called to check the status of my glasses. I was then told be the woman on the phone that it could take as much as 14 business days. There is a enormous difference between the original quote of 10 days to the second quote of 14 BUSINESS days. I didn't take that long to cash my $330.00 check though.

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Gramhead
Palm Coast, US
Feb 03, 2010 12:02 pm EST

I went to Lenscrafters for glasses and got the progressives. I cannot see out of t hem - can't read, see tv, computer, etc. Went back three times, and was told each time that I just had to get use to the progressive lens. Had a new eye exam and was told they would make them stronger on the bottom so I could read, but lady out front said I didn't need stronger. She gave me something to read and it was all a blur, so she said I just wasn't use to the progressive lens. One associate told me to get a pair of "cheaters" for reading. Never again...

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smartintoday
topeka, US
Oct 21, 2009 5:51 pm EDT

I got transition lenses two mo. ago and they have these permanent sreak marks on them. Nobody can tell me why but this is not normal.

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Sick of it all
Indianapolis, US
Sep 21, 2009 11:14 pm EDT

From an independent eye doc... You get what you pay for.

The best lenses are not offered by the warehouses or the discounters or even the big chains. The reason- they can't mark them up 4 times, therefore, the margins are not high enough. The equipment to produce them is too expensive, and since most big companies have already invested in their own labs that use old technology, they will not recommend or even offer the best quality.

I am primarily talking about progressive lenses- the best out there have the magnification area cut into the back of the lens. This is called free form design. This technology also produces the highest quality single vision lenses, but is overkill for most prescriptions. That is, unless you want a high wrap curve lens in a sunglass or you have a high prescription or astigmatism.

Polycarbonate featherweights have the highest distortion of any lens material, although it is impact resistant. The distortion is awful for most people in my opinion. Trivex is a good alternative which is a type of poly with better optics. Drill mount or groove mount glasses require trivex, poly or high index to resist chipping, cracking, etc...

Anyway, this is a very complex field- what it comes down to is you should find someone you trust. From experience most private offices will bend over backwards to make sure you are satisfied with your purchase. Usually they are no more expensive then a Pearle or Lenscrafters and have superior service and higher skilled opticians... But of course I am biased.

Oh, at my office I can do Poly Transition Grey Crizal Alize non glare with 2 year warranty for about $270 complete even if you don't buy your frame from me. Last I checked Walmart was $190 for an inferior product and 90 day warranty. Lenscrafters is always more for an inferior product. Do you think all those sale ads and mall rent are cheap?

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Pariah
Pooler, US
Jul 21, 2009 9:14 am EDT

This one is in regards to NonnieMouse. Although that was Denise's fault for not asking any questions.

But for NonnieMouse. You really don't know what you're talking about. Scotchguard in the optical world is a teflon coating. When water gets on your lenses it doesn't run, it simply beads up so that it doesn't streak. It simply has the Scotchguard name because it's the same principle. And polycarbonate lenses are a different plastic classification than just normal plastic. They're actually more susceptible to scratching, which is where the scratch resistant coating comes into play. But the lenses themselves are far more durable and impact resistant than regular plastic lenses. Featherweights is simply the brand name for polycarbonate lenses.

So, with that said. She was probably saying, Featherweight lenses with anti-reflective and Scotchguard coatings on them. I say AR -and- Scotchguard because you can only get AR by itself.

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Merisha
Columbia Station, US
Jul 21, 2009 1:56 am EDT

Yeah, I ALWAYS pay more for something and them complain when I get home instead of asking for clarification prior to paying. It's your own fault. And why wouldn't you think the features the salesperson was talking about would be extra? ASK what you're paying more for.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 3:20 pm EDT

I am sorry I am LMAO! Who would pick out a piar of glasses when they can't see and then sign something they don't understand and cannot see! And Anik it was dumb of yu not to pick out your own frames that is your fault not LensCrafters. Also Sam's and Costco do not have the same quality as LensCrafters or even the same customer service or warrenties.

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Joshua
, US
May 19, 2009 12:44 pm EDT

Why would anyone be so dumb not to pick out their own frames ?
What was be thinking ?

I am sure they told him it was not a good idea
So why should they redo them for a error on his part ?

Kinds confused on your issue
Also that other company ? What did they end up doing for u ?

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Anik
Orleans, CA
Feb 17, 2009 10:30 am EST

Lens Crafters is the worst ever. My finace bought me a pair as a gift and he was trying to do something nice as I had a new eye exam done and it was laying around while I was home he went to pick up a frame a it was just a colour that I hate and I travel alot with my job and when I finally gott hem and went to Lens Crafters to explian what thei ssue was they gave me no time of day. I have been fighting with them for months now about my glasses and i have even went to Lauier Optical out of anger to se what kind of frames they might have and have explianed my situation to them and they could not believe it. They told me about thier 30 day policy and then I told them i was a way on business leave and I went back to the store everything was still in the case and in the bag. BRAND NEW. once they have thier money they just dont give a Sh**. what the hell ever happend to customer care? this is not right I have glasses that I dont wear I am NOT satisfied what so ever and because they alreday got paid they dont care?

ComplaintsBoard
V
11:39 am EDT
Resolved
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LensCrafters pressured sales

I have used Lenscrafters since the early 90s. The last 3 times I have wanted to use my old glasses. The first pair they said they could not put new lenses in made sense to me. They said the bottom of the lens were held in by fishing line and it was too stretched. OK, they got the sale of new frames they informed me would be able to be used for another pair of lenses. When I returned to have the lens replaced, they gave some reason as to why it could not happen & I bit again. That time I got full plastic frames & again was assured they could put new lenses in them Yesterday I went to the Arrowhead Mall in Glendale AZ and was told if they were over two years old, they could break and so lens could not be replaced. I walked out-goodbye Lenscrafters.

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CustomerFrightenedAway
, US
Jun 19, 2012 4:46 pm EDT

Wow. I was trying to decide whether or not to go to LensCrafters, and this post was very helpful. The responses defending LensCrafters all appear to be employees. Your responses are rude. You actually call your customers "tightass" and "[censored]"? Seriously? If this is what I can expect when I go to the store I think I'll pass. You can't spell (even with a spell check button right below the comment box!) or capitalize, and your grammar is atrocious. You may be "trained for Production of Eyewear and Quality of Eyewear (sic)", but I hope it holds up better than your middle school training. I have a pair of titanium frames that I love, and have been using for about 8 years. They are still as solid as the day I bought them. I also have a pair of "standard" metal frame sunglasses that are about the same age. Both have had new lenses fitted a couple of times. Oddly enough, neither of them are the slightest bit "crusty" either. You should all do LensCrafters a huge favor and just STFU.

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CertifiedOptician
, US
Mar 16, 2012 12:07 am EDT

Eyegirl, I work as a certified optician for LensCrafters. After a few years of working there, some things we have to do started to bring my morale down, so I put my resume in to private practices and had several job offers. Sad part was, none of them offered me better compensation than I was getting at LC. They did not offer me anything close to what I was being paid at LensCrafters, their "discount" on glasses wasn't anywhere near what I get at LensCrafters (at LC we get a free pair every year for us or our spouse/eligible dependents to use for glasses in addition to half-off anything else but Maui Jim), and though some even offered to pay part of my medical premiums from the company of their choice, I could still buy my own insurance cheaper than that. This was from a couple small-practice optometrists as well as large facility ophthalmologists. Not every place can pay better than LC, probably because of the fact it's a corporation. I am still employed at LC because of this.

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DP1518
, US
Nov 29, 2010 9:06 pm EST

It's very easy to re-string glasses...as for the quality of the frame it is up to the lab manager (or if it's an optique, like where I work, it's up to the associate). If I see that your frames look like a small gust of wind is going to take off a temple, I'm not going to tell you that this will be a good idea. We'd be taking on the liability of something very easily breaking while we manufacture if and where is that going to leave us? Having to replace your frame...As for cost, HellBent explained it better than anyone else. It DOES actually save you money to replace your frame sometimes, as there are only a few discounts that we can give to people who purchase lens only. We have damn good clearance sales right now and I've seen people get new glasses for half the cost of just getting lenses (I got a new pair of sunglasses for 130 dollars). That's up to you if you would like to waste money at that point...

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Eyegirl
Little roc, US
Aug 14, 2010 4:43 pm EDT

Lenscrafters is kidding themselves if they think their staff is so well trained. If they had the skills and knowledge, they would be working in a private practice for more money and better hours.
And telling you they cant re-use the frames because of the wire is a joke. They obviously did not know how to restring the glasses. Any 'trained' optician should easily be able to do that.

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HELL BENT2
Greene, US
Oct 20, 2009 4:32 pm EDT

Example:
Frame 199.95
Lenses 215.00 (Premium Plastic Multifocal progressive)
50% off on lense with purchase of frame - 107.50
Total 207.45
Lenses only 215
15% discount for AAA or AARP(partial pair), out of network, etc.
Total 182.75
You big winner! You saved 25.70 AND got to use you old beat up frame
You should have spent the 25.70 and kept your old pair as a back up, that would be intelligent though!

2nd example:
Frame 159.95
Lenses 585.00 (HighIndex AVP progressive with AR and Scotchgard)
-292.50
Total 454.45
Lense only 585
30% discount for crying about the price to a sympathetic manager -175.50
Total 409.50
Again great value shopper! [censored]

last example
Frame 99.95
Lenses 325 (Single vision AR with Scothgard)
Total 262.45 with 50% off lenses
Lenses only 325
15% lenses only discount-48.75
Total 276.25
OOOOHHHhhhh... You lose tightass it is cheaper to get a brnad new frame

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lizbe
ind, US
Jul 26, 2009 6:56 pm EDT

There's no doubt an incentive for a sales associate to push for a customer to buy new frames. However, it's been my experience that lab technicians will use a customer's frame as long as it's in good condition. It doesn't make sense for a company to lose a sale entirely rather than just bite the bullet for a lenses only sale. If your glasses were rejected, it was most likely for good reason. A doctor's office might view it differently because, for one, they know they'll gain your business if they stick it to LC, and two, because their warranty is probably different. I'd also like to point out that quality standards change over time. What might have been acceptable to try in the past might not be acceptable now through company and federal standards. With research, you learn that putting certain prescriptions in certain lenses and frames isn't safe or reliable. I think the biggest problem with your situation is that the sales associates didn't explain their reasons well enough to meet your satisfaction. They lost you as a customer, and that's unfortunate.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 3:03 pm EDT

How long do you expect frames to last? The vendors only make frames that last for 1-2 years depending on how you treat them. As for the customer service-how would you feel if your frame did break while the lab was handling it? Should the store provide a new frame because you whined and complained about not being able to use your own frame? Or how about if the frame broke three months from purchase date? And you had to make a complete new purchase? That's like buying two pairs of glasses in three or so months! What kind of customer service would that be? How happy ould you feel about that? Besides why would you want to put nice new lenses in a crusty old frame?

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Hammed3
Griffin, US
Jun 01, 2009 10:36 am EDT

IF YOU DO NOT LIKE THE POLICY OF A LOCAL STORE THEN DO THEM A FAVOR AND JUST GO SOMEWHERE ELSE. Lenscrafters is a runaway number one in the industry. Are the MILLIONS of satisfied customers wrong, or are you. It's simple.

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sigmaguybass
Lisle, US
May 27, 2009 11:52 pm EDT

You "memory titanium" could have been denied do to many factors: Barrels mishaped so that we couldnt get a good trace, If that lab said they dont carry that shape it could have been because they dont care that pattern...Some Edgers require a pattern to cut a specific shape..there are other factors and i dont have the glasses in front of me so i cant make a proper diagnosis.

As for Quality Excellence Minded, you sir, are wrong. There is a very very stingent Process for training that is followed. Every lab associate goes there rigirious testing in Quailty Manufaturing, troubleshooting and maintance ton ensure Quality is to the Highest level of servie that it can be.

But agian, do to ignorance of not knowing that trade does not give you the right to call our answers "###", merely because you are not educated in Lens Manufactoring.

Your prolley the guy that tells his mechanic that hes doing brakes wrong...

Just because we dont give you the answer YOU want us to, doesnt mean its wrong. Lab employees are trained for Production of Eyewear and Quality of Eyewear. That IS OUR PRIMARY FOCUS! We dont care if we have to re-use frames, but of quality is hindered at all in the process we will definelty not use the frame because that would create a not so pleaseant Customer Experience if something were to happen to the frame itself during production.

kk,
Have a nice day :)

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Calladus
Fresno, US
May 26, 2009 12:08 pm EDT

So, how can you explain Lenscrafters refusal to re-use "Memory Titanium" frames? Maybe the Titanium sagged or got brittle? Maybe it "forgot"?

The answer that Lenscrafters gave me was that my frames were over two years old, and they don't make that lens shape anymore. This is of course just more Lenscrafter's ###. There are standard lens blanks that can be shaped for any frame. It does take the right tools and training - which perhaps Lenscrafters is too cheap to set up.

But there are plenty of other companies that will fill that void for Lenscrafters. A simple Google search gives half a million results for "eyeglass lens replacement".

The last two times I went to Lenscrafters I was jerked around. But hey, you know, maybe it was the customer's fault. My apologies for being a poor customer and demanding satisfaction and quality. I'll get out of your hair and go elsewhere. You win.

ComplaintsBoard
V
6:58 am EDT
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LensCrafters poor customer service

Recently I purchased a pair of glasses from the Lens Crafter store in Tupelo, MS. The girl who fitted me told me that if anything was wrong with the glasses to return in 2 weeks. I did and told her that the bifocal needed to be lowered. She tried to adjust them and told me to bring them back if they weren't right and I did, once again and asked if I should send them off to be remade. She again told me that she could adjust them and the next day I brought them back to be adjusted and she tried once again and told me to wait 2 more weeks. I did' In the meantime I dropped my glasses and had a scratch on the lens and took them in to repair them explaining that the bifocals were still too high and lenses needed to be remade because I was tired of coming back and forth for adjustments. This time she told me that my time had run out for coverage and that it would cost my over $100 to replace the lenses. The same girl had put me off so that she wouldn’t have to deal with sending my glasses off. I use to work for an Optometrist and knew that the bifocals needed to be lowered. She was smart with me and I felt just to prove a point that she knew everything she took the matter in her own hands avoiding to let the technicians take care of the problem. This woman was of African American descent, in her 30's and because I was white, did everything possible to prove that she was running the show. I feel that I shouldn't have to pay for the lenses, because I feel she did this on purpose, trying to be Smart, instead of following the proper procedure. I work for the government and have a very intense job using my eyes. My glasses need to be exact. I explained this to her and she actually was very offensive that I had such a job.

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Robert Geiger
, US
May 05, 2016 12:12 pm EDT

Had an appointment for 12:40. For what ever reason the mapquest took me to the wrong location. Was 10 minutes late. They took the next appointment in in my place which is fine. But instead of switching appointments and letting me have their appointment, they said I had to wait till late in the afternoon. That was impossible. Had to get back to the job site. Wasted an hour driving there and an hour coming back. Just thought the customer service could have been better.

Wine Is Good
Wine Is Good
, US
May 05, 2016 8:34 pm EDT

For what? You missed your appointment. Reschedule.

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maty53
Beardstown, US
Mar 04, 2010 1:08 pm EST

I purchased a pair of glasses on jan 20th of this year from lenscrafters in springfield il.Since they were progressive bifocals they had to be ordered, which took ten days to get them. When I got the glasses I also purchased the eyeglass cleaning kit-wet cloths, dry cloths and spray cleaner. I told the sales associate that my job took me away for 30 days at a time and I would be gone until 5 days after the 30 day warranty was up and she said she would make a note of that so I would have a chance to bring them back when I got back home if I had a problem. Well, I had a problem. The third day after I was back at my job, I went off watch and went to my room to shower and then go eat. After getting out of the shower I decided to clean my glasses. I rinsed the lenses with warm water, let them drip dry and then spritzed them with the lense cleaner, then took one of the lense cloths out of the box and proceeded to do the right lense, immediately a big scratch was formed in the center down to the bottom of the lense. Lenscrafters says my warranty is out but will replace the lense for half price, So mch for the associates note and the damage was caused by something on the cleaning cloths I bought from them. I have a LOT of friend s family that wear glasses.Quess where they WON'T be getting their glasses from

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Alan
, US
Mar 31, 2010 10:13 am EDT

I order my glasses three weeks ago and they are still not ready. I was told 2 weeks ago that they were in and then told they were not, that they would be in the following week. Another week went by and still no glasses. Here I am today 3 weeks waiting and just got off the phone and was told they will be in sometime during the next few days due to a 'lab problem'. BS! They told me that last week. I am contacting my insurance company to see how to deal with this, since I am going for a refund and going elsewhere.

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vallerie1
, US
Feb 15, 2011 10:29 pm EST

Well it's pretty darned OBVIOUS by reading the second comment, what the deal is there, .."she probably sensed you 'WAS' a BIGOT...", ARGH!...uneducated, closed minded people. It probably didn't even BEGIN this way, but ended up this way when it was all over. No one will ever know if they weren't there. Either the customer came across as rude & caused the employee to become defensive, or the Employee was that way & caused the Customer to become offensive, ..of course in this closed minded, prejudiced State we live in, regardless of WHAT it is about or NOT about, the race card will always be played, even if it is just a misunderstanding, ..that same situation could have been played out between 2 whites, or 2 blacks, & been simply that, a misunderstanding, since it wasn't, it was a "race" thing. I am so sick of this from BOTH sides I could explode! One crappy Black person does NOT make the entire race bad, & one crappy white person should not make THEIR whole race bad. Each person ought to be viewed on an individual basis, whether it be for their merits, or their mistakes. Can't we all just get along?...lol! If by the second attempt her problem was not taken care of, she should have gone to someone ABOVE that employee, whether she was black, white, purple, or GREEN! That's her stupidity, of course after THAT long, ..time will run out! And another thing, I REALLY doubt that the Employee was so envious or whatever of the customers job, that she felt she needed to act or do something differently out of jealously. If she was THAT important, & so high up the food chain, she wouldn't be stuck in TUPELO, MS in the FIRST place, ..and by the way, I am WHITE, but I'm not ignorant & closed-minded, I like to think that I am FAIR. I am going in there for glasses this week, so I'll get to see first hand...

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maty53
Beardstown, US
May 13, 2010 6:59 pm EDT

Yep, I [censor]ED because they were WRONG and I wasn't going to eat it. If you can afford to take a $600 bite in the butt and just roll over and play dead, that's you, but I'll go down fighting. Can you comprehend THAT concept?

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MakesYourGlasses
, US
May 07, 2010 6:23 pm EDT

You don't understand basic lens manufacturing. It could look like a scratch, but it could be a stress crack. Without a picture this is impossible to diagnose. You ### and you get something free out of it. Nothing new. They don't want to deal with you anymore. Do you understand that concept?

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maty53
Beardstown, US
Apr 19, 2010 8:29 pm EDT

Hope you read your work orders better than you read my complaint.WHERE DOES IT SAY ANYTHING ABOUT A CRACK? IT WAS A BIG SCRATCH CAUSED BY SOMETHING ON THE LENSE CLEANING CLOTH FRESH OUT OF THE BOX.There, maybe that will help you comprehend.As far as mentioning my shower, it's called "Sequence of events" . The 10 day wait for the lenses was not out of line, including that 10 days as part of the 30 day warranty was. After talking to Angela in the head office lense dept. my lenses were replaced free of charge.

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MakesYourGlasses
, US
Mar 06, 2010 12:08 am EST

Lenses that are multifocal and have antiglare can not be processed in store exclusively, as well as other multifocals without antiglare. They have to be sent to a lab, and sometimes travel to more than one lab to complete the job. Ten days is not long, so don't mention it as if it's a complaint. They say the glasses take 7-10 days to complete usually, so they were within the average time period. Crack like the one you explained don't form on their own. I'm not sure what happen in the time period you apparently wanted to tell us about your showering habits and why it was necessary to mention this, but even if it was a stress crack due to insertion, they don't form before your eyes, unless you place them under stress. If they had been at fault, they would've replaced the lens without a problem. Perhaps your story wasn't convincing enough and they deemed you negligent. Sorry, that's life.

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breezynorthwind
Chester Springs, US
Mar 19, 2009 4:22 pm EDT

Once you realized she was not able to repair the problem you should have thanked her for her efforts and taken it to the Optometrist who would have repaired it very easily. You were too concerned about offending which was not necessary as it was about your glasses and nothing else - right? There was no reason to have to prove anything re the race thing and I don't understand why you felt you even needed to mention it...I'm sure she doesn't care - why did you feel you needed to prove anything to her...? You were too concerned about the wrong thing and it backfired on you...

ComplaintsBoard
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3:09 pm EDT
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LensCrafters cheap frames - expensive prices

I have used LENS Crafters for years. I usually get their Brooks Brother product.

About three weeks ago my two year old glasses broke. I went to Lens Crafters and found a pair of CHAPS frames $160 that I liked. High Index lenses were also about $200. True to word they made them in an hour.

About two days later I notice I was [censored]ing my finger when I took off my glasses. The top of the screw that held in the lens was too long and they did a poor job of clipping it back.

I took the frames back. I was told that the manufacturer plaints the screw in and they have to strip it to get it out. I expressed some doubt and concern about the frames, but let them give me a new pair and put them together better. The manager assured me they were high quality frames.

Three days later the right nose piece just fell off. I found the screw, but could not put it back because it was stripped.

I took the glasses back to the store today and told them, I liked the shape but would no longer accept CHAPS. They found me a pair of POLOS, but then wanted me to pay $70 more. I told them it was their error and I would not pay more. The manager then told me that he was giving the LENS for Free. I asked him how he figured that. He said he could not use the lenses in the pair I brought back.

Anyhow, I told him those pair were coming back, and I was giving him a chance to keep my business.

H said he could not match the price of the first pair and that the CHAPS were entry level frames. Like that was my fault.

I got my refund my family is done with LENS CRAFTERS. They have lost $1000s of future business from me.

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mokushiroku
San Antonio, US
Sep 16, 2009 2:34 pm EDT

Why not just let them replace the frame? Because you perceive a problem with the frame because the NOESPAD fell off? What a [censored], I'm sure the staff was grateful that you left and didn't cost them more money in remakes.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 2:12 pm EDT

I agree with above! You are the kind of customers I would not want to have at my business. Why should they have to eat the cost? Things like that are what runs up the cost of glasses for everyone/ Why should you get something for free? If I walked in and purchaed the polos I would expect to pay the extra $70, why shouldn't you? I think you got great customer service.

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timmy
,
Jul 06, 2008 1:14 pm EDT

I do have a ? for you - IT is clear that the polos are more expensive frame - so why do you think YOU should not have to pay for the upgrade - they are not asking you to pay any more just what you would have paid - if you purchased them orginally - the 1st day -
so u mean to say that if you go there 1 day and buy the cheapest frame in the place ( recallu get what you pay for ) - and you go back and get say a very explesive frame - say - 400 bucks - you should not have to pay the differance -

remember - they are getting you new lenses - so they are loosing $ there - and now you expect they should give you what ever you want - and not charge you for it - just to make you happy - THIS IS NUTS ! -
I think they where already giving you great customer service - by saying they would take them back - but that is not good enough for you ? you want more - ?
KINDA BALL SY if you ask me -
seems like not much makes you happy - i would think you would expect them to give you the glasses for free - and then get u a 2nd pr ?

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LensCrafters cheap product - expensive price

I have recently purchased 2 sets of lens from lenscrafters at the Hanes Mall Store in Winston-Salem. I asked for scratch resistant lenses, one set to be the type that changes colour and the other plain. I asked for the best lens they had. I was given 2 sets - one that changed in the sun and one that did not change. I had a number of projects to do and as the work is in an office with strong fluorescent lighting I chose to wear the plain ones. About a month ago I started wearing the transition ones and they - each time I cleaned them - scratched. The lenses were made of soft plastic. I actually used optical wipes in sealed packets to clean them! I carried them back to Lenscrafters and was told I had to pay $250 to have the lenses replaced. Folks I paid $400 for the plain lens and $450 for the transition ones. How's that for customer service and selling a decent product?

Stay away from these people. They will sell you crap and then not stand up for the product.

Does anyone know of a product testing lab that I can send the lens to? I would pay to have them checked for quality and then I would take Lenscrafters to Small Claims Court for satisfaction. Dry Cleaners and Textile Manufacturers have the International Fabricare Labs for testing textiles, but I don't know about lenses for glasses.

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slayer666
westfield, US
Feb 09, 2011 1:42 am EST

Lenscrafters does use inferior materials and has dumbed down there staff to cut payroll costs, it is only a matter of time until they will go out of business. Good for them they have screwed over many of their employees and customers long enough. The location in this complaint is one of the major offenders, hireing a untrained gm who only has expeience selling speakers at best buy where he belongs.

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Anything for a CC app
, US
Jun 22, 2010 11:06 pm EDT

Good to see LC management rooting for their team

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tedzak1
, US
Jan 18, 2010 5:07 pm EST

I use plastic lenses from a different company. They will replace the lenses up to a year if I scratch them. The glasses I have now are my third pair. None have scratched during the first year. I work in dusty places setting up telcom systems and try to take care of my glasses but they do see their share of rough treatment. On the other hand my wife had several pairs from LensCrafters and if she looks at her glasses funny, they scratch. I think that LC uses inferior materials for their lenses. My wife has tried to be very careful, much more careful than I am. She is going to try a pair from the company I go to. This should be interesting.

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mokushiroku
San Antonio, US
Sep 16, 2009 2:22 pm EDT

If you asked for 'the best' I'm sure you also had Anti-Reflective on your lenses as well, which is prone to scratching especially if you are using a high paper fiber content wipe. Next time take the time to pay attention to what you are buying and listen to the associate when they telling you how to care for your product. Then take some personal responsibility. My 2yr old Hi Index transitions w/AR are still in pristine condition due to how I clean them, Hi Index being the material most susceptible to fine scratches and damage.

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Hammed3
Griffin, US
Jul 29, 2009 1:46 pm EDT

Please be honest about the way you clean your glasses. I could line up a thousand people with the exact same lenses you bought who have never scratched their lenses in the manner which you describe. Let us know when you take Lenscrafters before Judge Judy and I will bring the witnesses.

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Carlton
des moines, US
Jan 31, 2009 11:18 am EST

You're a boob...

A person who cares for their glasses the way you discribed is a boob and a child who needs mommy or daddy to tell them how to change thier dirty diaper. I agree with the other person who commented on this complaint. I work in the construction field and my glasses get dusty every five minutes. When I clean them with "wipes" I always run them under a hose or faucet first to get all the dust particles off. In your office there are dead skin particles, dust from ventalation systems, and soil from peoples shoes in every room. Now you know, mommy and daddy have explained things to you so you don't have to whine anymore to the next poor ### who sell you eyewear.

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timmy
,
Jul 06, 2008 12:55 pm EDT

I am a bit confused -
1st - you state that LC uses cheap stuff - well they dont make the lenses themselves - they use vendors just as the rest of the optical store do -

2nd ly -- u state u used the pre-moisten towels - WELL I AM SURE YOU DID NOT TAKE THE TIME to READ the directions - IT clearly says to get a dirt of the lens prior to using them - therefore these should be used for fingerprints ONLY ! GO AHEAD AND READ IT AND OCME BACK

now 3rdly - you are dealing with plastic - plastic scratches - and based on what you said - (( scratching them cleaning them )) it shows - that you had dust or dirt on them - well when you clean glasses with this on them - it acts as sand paper and they do scratch -

and lastly - you should not think - they should eat the cost of the lenses do you ?
come on - you scratched them - cleaning them - but feel they should give you free ones - THAT IS NUTS - here at most optical shops there are no returns because your buddy hates the glasses you have to wear (( that is why we have mirrors ) - and if you should break the frame - YOU buy new ones at full price- only manufacturing defect DEFECT - DEFECTS --- (( LISTEN DEFECTS ) - should be covered and that is backing up the product - not replacing things you did on error with them -

SO GO AHEAD - and read that PACKAGE form the cleaning wipes - and get back to us - and post here - and fix this posting !

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LensCrafters they have the worst costumer service

Well I had my new glasses handed to me March 21st, not even 2 weeks later my glasses are spotty and it seems as if the glare resistant stuff had chipped off. I go in and a manager gives me this BS of a story saying that I scratched it and it is my problem yada yada yada... So I call corporate and yes you may ask what day today is and it is April 24th and they call me and tell me to go get new lenses and this is after calling like twice a week... What BS... The management is rude and no one knows what to do... I will NEVER and I mean NEVER buy another pair of glasses there so long as I live.

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MakesYourGlasses
, US
Mar 05, 2010 10:43 pm EST

Ok, let me get something straight. You want the anti-glare coating, but more than likely purchased the base anti-glare, or the invisible, you get them, but won't fork over just a few more dollars for proper lens cloths and cleaners, which on both counts makes you cheap. You could also be classified as lazy, as for if you were too cheap to buy the proper lens cleaning materials, but also didn't want to come into the store when you needed your glasses cleaned. Alas, your extreme combination of laziness and cheapness caused you to resort to using your T-shirt and windex, more than likely, which you were warned about upon dispense of the product. How dare Lenscrafters not replace your lenses free of cost when you were informed of the exact way your lenses needed to be cared for. Here's a similar story that may help you understand how you may have been in the wrong, if you can comprehend the relation: You buy a brand new BMW from a dealership and after the car is driven, it gets dirty, warranting a trip to the car wash. Oh, but car washes are so expensive, you're bound to save a few dollars and wash the car yourself. The man at the dealership didn't explain to you how to wash your car (which happens in real life because everyone knows what can scratch the paint on your car and car salesmen assume you know what to use. Once again, keep in mind Lenscrafters tells you what you can and can not use). You see a major build up of dirt in one spot of the car, so you think that the only thing to bust through the filth is sandpaper. You make sure to use it just enough to get the layer of dirt off, wash it, let it dry...OH NO! You now have a matte finish to the location of where the dirt once was. You drive to the dealership and talk to the salesman again, tell him that the finish should've stayed on forever, no matter what the car was exposed to, and ask for another one. The salesman then laughs at you hysterically. Just because you messed something up, well-knowing what would happen to it if you didn't take basic care of it, you expect Lenscrafters to replace them free of charge. They had every right to turn you away, but you could've replaced them at 50% of the cost. Where else can you get that, with the same quality product?

You were negligent and don't like when you're told you're negligent. And for that mental disability, I weep for you. I hope you can soon join the real world where people take responsibility for their wrongdoing.

I've seen so many people saying that the Attorney General should do something and how they have a valid lawsuit. If this was true, you wouldn't be ### on this website, but rolling around in your court winning, which Lenscrafters tries to crawl out of bankruptcy.

As for you, Sam Sawyer: The optician in which sold you the transition lenses should've told you that these lenses will not darken in the car. If not, that's too bad, but you should've noticed this quickly, and brought them in just as quickly to obtain a refund. For the first pair, I'm sure while you were out of town an entire summer, you didn't bother with finding another Lenscrafters in which would solve your situation actually within warranty. While you were partying it up, you didn't want to solve your problems until the trip had ended, knowing good and well that you would be out of warranty. I also want to know about your REAL doctor. Since Lenscrafters obviously hires fake, unlicensed doctors. I also think you are a bit confused in the role this doctor played in the purchase of your frames. A doctor of optometry's job is to diagnose eye problems and correct them. They're not on the retail floor saying, "Oh this look cute on you!" They have a degree and don't engage in these activities. That's what opticians are for.

So good job, Jackson. You did an awesome job ### about something in which was your fault and acquired something for free. The managers followed protocol and if a customer is mad enough, they'll end up calling corporate and no matter whose fault it may be, you will get something out of it. Perhaps you should've spent less time ### corporate, and more time learning grammar. I would like to introduce to you, the comma.

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Sam Sawyer
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Nov 05, 2008 7:33 pm EST

I am also DONE with LensCrafters. I purchased a pair of Maui Jim perscription sunglasses from the Newport Beach store and they came back with the wrong lenses, single vision instead of progressive. I was at lake Havasau all summer and when I got back I took then to the store and was told they wouldnt be able to fix them because it was past thier thirty day guarantee. I explained it was thier mistake not mine and was then told by the manager they couldn't do anything. They said it would be cheaper just to get a new pair, so like most consumers I gave in and ordered a new pair and also a new perscription non-sunglass that would tint, so I wouldn't have to change glasses in the car. (My order totalled over $1200) Well I used my old glasses for the next two months until I tried on the NEW ones and guess what- Transition Lenses don't darken while in your vehicle, you have to be in direct sunlight.
I then went to a REAL eye doctor and found that Maui Jim has a one year warranty on perscription lenses and I never had to spend the $1200 at Lenscrafters after all to try and accomplish my needs. LENSCRAFTER'S solution... we will send the first pair and have the right lenses put in at no charge to you, I wanted the cost of the first pair refunded and that AGAIN could not be done.LOOKS LIKE IT'S TIME FOR SMALL CLAIMS COURT.
It's SAD they don't even respect thier own customers, I hope thier out of business soon

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quork
,
Sep 15, 2008 3:47 pm EDT

I think what you should do is contact your state Attorney General and ask his office to investigate LensCrafters. Explain your story in a concise letter to the AG. You would be surprised at the numer of complaints against LensCrafters that are all over the Internet.

LensCrafters is clearly a company that is begging to be investigated.

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LensCrafters - disappointed with customer service

I am writing to complain about my recent experience at the LensCrafters store at the Hawthorne Shopping Center in Vernon Hills, Illinois. I am extremely dissatisfied, and will no longer be going to LensCrafters for my eye care needs. My husband, three children, and many other family members and friends will no longer go to LensCrafters either, since...

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LensCrafters faulty

I puchased a pair of glasses that broke with in 3 months. After taking it back to Lens Crafters they said that they couldn't fix them. The best that they would do is go 1/2 price of a new frame. The one I purchased was over $300.00. I feel that she should have the frames replaced.

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Optiboy
, US
Mar 28, 2011 8:18 pm EDT

I'm an optometrist - LensShafters et al. are known in the business as "[censored] houses" and, obviously, people who work there are "[censored]s".
MAX profit is the sole motive - period.
They require their optometrists to sign a lease that they will work 363 days a year or get a substitute. Have any of you ever tried to get someone who does what you do to work a weekend for you ? Impossible alot of times, esp when you're a [censored]. Most [censored]s are already working somewhere. They claim it's voluntary -- that's partially true, just as breathing is voluntary. Their optometrists are "controlled" via short term leases and booted if they don't do what they're told.
So -- go to a private office if you want someone who actually is concerned with you're problems and wants to help. Or - you may get someone who's missing an important event in their life and resents being there. Luckily I was able to find someone from another state to work for me when I got married. So I got to go to my own wedding and it only cost me $500 per day ! I would have returned unemployed if I hadn't.

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xrockstar
La Mirada, US
May 27, 2010 6:40 pm EDT
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I purchased a pair of Tiffany & Co glasses from Lens Crafters and the letter T fell off. When I took them in to get repaired I too was told I can only get them replaced for 50% off retail price. I think Lens Crafters should have some sort of partnership with the manufacturers they work with to allow repairs. I was not asking for my frames to be replaced. They wanted to charge me $190 dollars when I only paid $189 for both the frames and the lenses with my insurance coverage. It can't be that hard to get a replacement letter from the manufacturer and just glue it back in. I don't think I'm asking for too much!

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bobbit
dc, US
Mar 31, 2010 2:55 am EDT

I have to agree that these complaints are absolutely ridiculous. Especially the lady with the kid and the lady whose glasses fell apart after 5 months. If you bought a pair of shoes and your dog chewed them up and you had a 30 day guarantee to return them would you be mad if the store would not take it back? What are they supposed to do with the frames? That would be like the shoe store giving you 2 pairs of shoe for the price of one, take better care of your ###. Glasses are expensive, they offer the gift of sight, its not a chew toy and its not lenscrafters problem.aAnd the lady with the glasses that couldnt be repaired, how can you break something yes YOU, I highly doubt a lenscrafters employee snuck into ur house after 5 months and sabotaged ur glasses so that after 5 months they would fall apart. 5 months is a long time for something you wear on your face everyday, again if the sole on your new shoe fell apart after 5 months would you have the audacity to try and get a refund? You people really need to get over yourselves and get a hobby. No one forced you to buy glasses from lenscrafters, you should have been like the lady who couldnt afford good quality glasses at lenscrafters and taken ur ### to costco

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Rinji
Danville, US
Dec 03, 2009 3:43 pm EST

First of all, what percentage of the people were actually returning perfectly good glasses because they simply did not like they way they looked?

Most of the complaints that are legit in this forum seem to be over poor quality product.

It makes no sense to charge people with legit problems with poor quality product more money instead of changing the policy about returning glasses for frivolous reasons such as "it's the wrong color."

This type of fast food policy of "We'll make is right for anyone and everyone" isn't realistic for a company like Lens Crafters. A Big Mac doesn't discontinue in the same way as a pair of frames.

The fact that lens crafters is blurring the lines of what the policy can and cannot do is distrubing.
It makes employees more comfortable with mistreating their customers.

Obviously upper management is comfortable with this as well. It doesn't seem to merit enough attention from the higher ups because in the end it's still resulting in money.
However the share of that money is coming from the wrong people. People who probably depend on Lens Crafters prompt services. People like myself who cannot function, work, drive, raise a family or SEE without their glasses, even for one day.

This makes my stomach turn.

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pmac2nite
, US
Sep 24, 2009 4:17 pm EDT
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"Lens Crafter is the Amco of the eyewear industry. Their business tactics and morals are the worst. I would suggest you stay clear of ANY business owned by United States Shoe Corporation. A Ohio company who opperates in the shadows and doesn't even have a ligitimate web site!

Neither Lens Crafters or US Shoe Corp will EVER get my business again!"

I am not sure where you get your info from - as very little is correct. It's like your research was from 1988. LensCrafters is just one of the companies owned by italian giant Luxottica Group SpA - the worlds largest manufacturer of eyewear (and owned by Leonardo Del Vecchio - a man who is one of the top 25 wealthiest persons in the world). They make eyewear - not just for LensCrafters - but for the majority of eyewear optical shops in the world. They own and operate 7, 000 stores in 5 continents - and operate their own insurance company that covers almost 1/3rd of the lives if Americans (110 million people who have vision insurance are through EyeMed).

US Shoe is defunct and has been since 1995. Lux ripped apart the other organizations of US SHOE to keep the optical. The completely debt ridden shoe business was sold off - (good riddance) and the womans clothing company was eventually sold until the owner's son could buy Brooks Brothers lock, stock and barrel - so that is a "cousin company" to LensCrafters.

LC, Pearle VIsion, SUnglass Hut, Target, Sears, BJ Optical, Ilori - etc - are all the same company - same frames - same models...just different levels of service and price options. If you want something fast - go to LC and pay the premium. If you can wait - go to Target Optical and get it just as good - but wait ten days. I worked at Lux from 95 until 2009. Now they are suffering from a years of being way to lenient with customers - replacing frames and horribly scratched lenses for too many years. At one point, we had near a 20% remake rate - replacing glasses for people who wore them for a week and changed their minds...or obviously did not take care of their lenses. I saw many emails of ppl claiming their lenses were 5 months old, but our computer systems and doctor exam reports indicate they were years old...but we complied. In order to make up for that - LC had to raise prices - to very high levels...and customers rebelled with their pocketbooks and walked away...(this was before the big economic crisis). And have now seen their profits fall from 16% (one of the highest in all retail) down to 11-12% (very average). Thats why i got the boot - too high of a salary - so they cut me and many others over the last year to free up overhead.

I'm not sure what you mean by running a legitimate website -they have an award winning website that was solid at attracting customers. I suppose you were looking for US SHOE - which of course would not have a website - since they closed their doors in 1995. go to www.luxottica.com - or www.oakley.com - and you will see that the company is not "operating in the shadows."

And telling your customers to go somewhere else - keep in mind - private ODs and other chains all carry Luxottica frames - in some cases - to maintain the % level required if they cater to EyeMed customers - much of their inventory is from Luxottica. We manufacture the world's best selling frame Ray Bans and also Oakley (which our military uses), Chanel, Tiffany, Ralph Lauren, Versace, Stella McCartney, Prada, Burberry, Vogue, D&G, Brooks Brothers and dozens of others - are all made in the same places (Lux owned factories)...and whether you're paying for them at LC, Pearle, or one of those CostMarts - Luxottica is getting the $.

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This seems to be the current business model for this company! What's worse is that most of the frames they sell (especially their Kids frames) are specific to Lens Crafters. This prevents you from getting them replaced somewhere else.

After doing a little research, I found out that the frames are manufactured by United States Shoe Corporation. They also own Lens Crafters (among a few thousand other popular appearal stores). Since they control their own inventory, they do not have to worry about their customers going to framesdirect.com and purchasing replacement frames. You can only get them at Lens Crafters. Something they neglect to mention while you're forking over $300.00 for a pair of glasses!

Wal-mart and other discount eyewear places sell national name brands. My advise to anyone is to purchase from them. At least they will have the frames in stock when you need a replacement. If not, then they will have them elsewhere.

Lens Crafter is the Amco of the eyewear industry. Their business tactics and morals are the worst. I would suggest you stay clear of ANY business owned by United States Shoe Corporation. A Ohio company who opperates in the shadows and doesn't even have a ligitimate web site!

Neither Lens Crafters or US Shoe Corp will EVER get my business again!

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Suzanne
Highlands Ranch, US
May 13, 2009 7:14 pm EDT

As a former employee of Lenscrafters, I completely agree with everyone's complaints. Lenscrafters does "own" many of the frame lines that they carry, and I think the frame quality is poor considering the prices. I don't work for Lenscrafters any longer because the company does not treat their employees or their customers decent. I couldn't be a part of their "used car sales" mentality any longer. I now work for Costco and I love it! Great quality, great service and fair prices.

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tkirkpatrick
Green Bay, US
May 09, 2009 10:42 pm EDT

First of all, those of you complaining about not having your broken frames replaced for free..take some responsibility for your own actions. If you break something, you pay to replace it. You don't get it replaced for free. There are no products that work that way. Yes, glasses are expansive, but so are cars and clothing. If you pay for them and are irresponsible and destroy them shortly after, they are not replaced for free. Adults need to start acting like adults and stop asking for handouts!

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Whatever
Orlando, US
May 07, 2009 2:45 pm EDT

Umm not to be rude people but hello get the heck out of hear. does lenscrafters make the frame? NO ok then if theyre faulty its due to the manufacturer itself which we dont control. You want different frames go elsewhere stop complaining act like some freaking adults. Read the back of the receipts which clearly state your warranty and guarantee. Oh and for the lady whos kids glasses we never had well we dont get notice of discontinued product so you cant get mad at us for that crap. And if you had a dog chew the glasses clearly your fault put them in a place where the dog cant reach them or better yet in their case. And the policy isnt something to con you in genious its not like you pay for the policy when you buy the glasses unfortunately thats what we have to tell you its 50% off the retail price within the year. Now theyre could be many reasons your glasses brake anywhere from "dog chewing' to taking them off with one hand. It sucks that you guys arent satisfied because our goal is to always please the customer but i read youre complaints and yes theyre valid but also pointless.

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mari
Chicago, US
Apr 28, 2009 8:48 pm EDT

I also purchased an expensive set of Versace glasses from Lenscrafters in Chicago Ridge, IL. and within 5 months the left arm just fell off. It wasn't as easy as replacing a screw... no, the arm just FELL OFF.

Because I wasn't aware of their fraudulent ways, I didn't rush back into the store to get it fixed... I waited a month. When I returned the saleslady informed me that they no longer carry that style frame but she kept my frame to get it repaired. I returned a few days later and she tells me that "they can't be fixed". (Hmmmmm, interesting.)

I bought their bogus "policy" that the initial saleslady conned me into, using speech that led me to believe that if something happened to my glasses they would repair them (within a year). Well, since this was the splurge of my lifetime ($400 plus eyglasses) I figured that I wasn't going to take any chances and I bought that damn claim.

Well, back to my attempt at getting them repaired...
It happens to be that since they "no longer carry that style" and my glasses "can't be repaired" my only option will be to purchase a whole new set and "only pay half of the cost of your initial set". BAH!
How dare they?

So they're trying to sucker me for another $200?!?!?! I guess they were trying to do that. Apparently, I should have done some research prior to this purchase and I'm soo sorry that I didn't because now I'm stuck with a $400 mistake. It angers me so much.

After reading all of these postings I have to say that I am sick, sick, sick!

I'd gladly join a class-action lawsuit against them. In fact I even fantasize of going back and raising a stink loud enough to make sure other potential customers hear my warnings. I also fantasize about picketing in front of their store at the mall but ... I haven't.
Yet.

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edita
,
Aug 31, 2008 6:42 am EDT

hi, I have also a problem. bought gucci frame in Italy, came back to germany and wanted to put lenses in. after i did that noticed (found on the internet) they were man's frames. lenses are already in. what do i do? have receipt and a original box, two months pass got cheated from sale associate. did not know these were man's frame.
Thanks

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LensCrafters spend your money else where!

I recently purchased a new pair of glasses from this store at the Brass City Mall. The frames I ordered were fine, it took them 4 tries to get my lenses correct, so I had to keep returning to the store. What upset me was each time I arrived the store reps couldn’t care less that I didn’t have my glasses. During my 4th visit I was chatting with a woman at the counter who was waiting and discovered she was going through the same problem. I even called the store manager and explained my dilemma; I didn’t feel she cared either. Spend your money else where.

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Carrie Zobitne
, US
Apr 02, 2023 8:14 pm EDT
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My friend David jett is trying to get his prescription back so he can get glasses elsewhere. But apparently lenscrafters employees told him that he can't get the prescription back. Coz the script is a year old? By law you can't take his script and not give it back. Please give it back to him. Or I'll make a complaint to the main headquarters.

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Phalinda
, US
Sep 25, 2019 4:53 am EDT
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Purchased glasses and returned glasses on September 1st. Have not received cash refund check yet of $60. The representative told me it usually takes 3 to 4 days coming from the home office. I received the $225 back on my debit card the same day and was told they don't keep cash in the store so the rest will have to come from the home office.

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LesBevil
, US
Nov 14, 2018 10:16 pm EST

3 year old glasses with transition lenses only to find out they are not lenses, just a coating that can wear off! Lens Crafters said sorry there is nothing we can do. Contact with corporate office said the same thing. $700.00 for 3 years? What a ripoff.

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skunkymare
, US
Nov 04, 2018 12:22 pm EST

Lenscrafters

Receipt # [protected]/16/18 store 142

Sales order: [protected]

Item: Misc repair [protected] $30.00

(See: Item is separate from one year plan charge).

No repairs made after customer took original delivery of eyewear.

Request refund to charge card.

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Rhonda50
, US
Aug 15, 2018 1:10 am EDT
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The manager at the Greenwood Indiana location is lying to me about the lens that were ordered two weeks ago. She first told me that they didn't pass inspection and now she is telling me they were shipped to the wrong store. I want the manager FIRED and I want my lens NOW

LensCrafters Customer Reviews Overview

LensCrafters is an optical retailer that offers a variety of eyewear products and services. Their range includes prescription glasses, sunglasses, and contact lenses from multiple designer brands and private labels. They provide eye exams through on-site independent optometrists, as well as lens fitting and customization services. Customers can access their products both in physical stores across the United States and through their online platform. LensCrafters also offers additional services such as frame adjustments and eyewear care advice.

LensCrafters In-depth Review

In Summary: LensCrafters offers a comprehensive and user-friendly platform for customers seeking quality eyewear and eye care services. With a wide selection of products, reasonable pricing, and excellent customer service, it stands out as a reliable option for those in need of glasses, sunglasses, or contact lenses. The website is easy to navigate, and the virtual try-on feature enhances the online shopping experience. While some may find prices slightly higher than some competitors, the quality of products and services, along with the convenience of in-store and online options, often justifies the cost. LensCrafters also demonstrates a commitment to sustainability and community involvement, adding to its appeal for socially conscious consumers.

Website Navigation and User Experience: The LensCrafters website is intuitive and user-friendly, with a clean design that makes it easy to find products and information. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: LensCrafters boasts a diverse range of eyeglasses and sunglasses, featuring numerous styles from classic to contemporary. The selection of contact lenses is ample, catering to different preferences and needs. The brand variety is impressive, with options ranging from affordable to designer labels.

Pricing and Value for Money: Prices at LensCrafters are competitive, and while they may be higher than some discount retailers, the value for money is evident in the quality of the products. The website provides clear information on insurance acceptance and available discounts, enhancing price transparency for customers.

Online Shopping Experience: The online ordering process is straightforward, and the virtual try-on feature is a highlight, allowing customers to see how frames look on their faces before purchasing. Prescription assistance is available, making it easier for those who need guidance with their lens choices.

Customer Service: LensCrafters is known for its responsive customer support and excellent in-store service experience. After-sale support is reliable, ensuring customer satisfaction even after the purchase.

Quality of Products: The durability of frames and lenses is generally high, with various lens clarity and coating options available. Customers can expect accuracy in prescription fulfillment, contributing to the overall quality of the products.

Eye Exam Services: Eye exam services are readily available, with easy scheduling options both online and in-store. The optometrists are professional, and the eye exams are thorough, ensuring customers receive accurate prescriptions and eye health information.

Shipping and Delivery: Delivery timeframes are reasonable, and the products are well-packaged to prevent damage during transit. LensCrafters provides adequate tracking and communication throughout the delivery process.

Return and Exchange Policy: The process for returns or exchanges is straightforward, with a clear and fair refund process. The policy is well-detailed on the website, allowing customers to understand their options fully.

Customer Reviews and Testimonials: Customer reviews indicate a high level of overall satisfaction. Common praises include the quality of products and customer service, while complaints are typically addressed promptly. The reviews appear trustworthy and reflective of genuine customer experiences.

Store Locations and Accessibility: LensCrafters has a wide geographic reach with accessible store locations. Stores are designed with ambiance and layout in mind, and accessibility for people with disabilities is considered.

Corporate Responsibility and Sustainability: The company shows a commitment to environmental initiatives and community involvement. Ethical sourcing practices are part of their corporate responsibility efforts, appealing to eco-conscious consumers.

Loyalty Programs and Perks: LensCrafters offers a loyalty program with membership benefits, exclusive offers, and a rewards system that adds value for frequent shoppers.

Technology and Innovation: LensCrafters utilizes cutting-edge technology in eye care and is involved in research and development to improve vision health. Technological aids for vision impairment are also available, showcasing the company's innovation.

Final Verdict and Recommendations: LensCrafters receives a high overall rating for its quality products, comprehensive services, and customer-centric approach. It is best suited for customers who value a blend of convenience, quality, and attentive service. While prices may be higher than some budget options, the pros of reliable service, product variety, and technological advancements outweigh the cons. LensCrafters is a solid choice for those seeking a trusted eyewear provider.

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