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2.2 369 Reviews

LensCrafters Complaints Summary

104 Resolved
260 Unresolved
Our verdict: When using services from LensCrafters with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LensCrafters reviews & complaints 369

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3:38 pm EST
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LensCrafters faulty glasses

I purchased two pair of glasses with these people and totally disappointed! They started peeling and becoming blurry with 6 months! I took them back and they said they can fix them at my cost of only 1/2 off! I paid 800.00 PLUS INTEREST for these glasses. It's not like I can do without them! Of course I tried to get help but I guess they dont care because they make so much money my little bit wont make a difference. BUT the word of mouth will! I plan on telling all my family and friends about them and their lack of services. I would like to see another class action lawsuite against these people. I had to pay another 350.00 to fix one pair of the eye glasses. My doctor told me they use cheap lenses and they don't put the protective coat on them. If you take your glasses to your doctor they can tell you just what a deal you got! Boy 800.00 later!

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1:07 pm EST
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LensCrafters frames

I bought an expensive pair of prescription bifocal glasses, with clip on sunglasses. Less than two years, the frame snapped at a joint. I paid to have the frames replaced. Less than 1.5 years later, the new frames broke at a joint (obvious design flaw). They would do nothing about it. They said outside of their one year warranty, they weren't obligated and I could call Customer Service to have it explained further. After dropping over $3, 468 at Lenscrafter, all tallied, I'm taking my business elsewhere. Talk about shoddy customer service. Being a long time customer, recommending them to friends and colleagues and dropping over $3K to a store means absolutely nothing to them. If I treated my customers the same way, I'd be standing in front of the liquor store, begging for change just to eat.

These people know NOTHING about sales. There are two sayings in sales:
1. It's far easier to keep one existing customer, than to gain one new customer.
2. Happy customers tell ten people, unhappy customers tell 100 people. This unhappy customer is going to tell everyone I encounter.

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gator kat
Albuquerque, US
Mar 24, 2009 12:14 am EDT

I have to agree that Lenscrafters at Cottonwood Mall in Albuquerque has gone down hill in terms of customer service. My husband ordered glasses 3 weeks ago which never came in. Whenever we called to inquire about them, we were told "Oh, they sent two left lenses, they sent the wrong lenses", and on and on. So, today we went to get our money back. The person who waited on us, a "supervisor", was pathetic. She offered no apology or explanation for the poor service. Instead, in her attempt to come off as "authoritative and in charge", she came off as rude, uneducated about proper customer service and down right snotty. Perhaps this demeanor is an attempt to cover up some shortcomings such as maybe she just isn't "supervisor" material at all.

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anonymous
Denton, US
Feb 10, 2009 10:12 pm EST

Lens crafters isn't a great company but you are supposed to replace your glasses every year and most glasses retailers only have a 30-60 day warranty. There is no optical place that would replace frames 3 1/2 years after you originally bought them that I have heard of and I have been an optician for 5 years.

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1:24 pm EST
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LensCrafters faulty frames

I bought my glasses less than a year ago, at the cost of over $500.00, and the frame broke. I went back to Lens Crafters and they informed me there was nothing they could do about it and I could buy a new pair of glasses. I will NEVER do business at Lens Crafters again and I am advising my company of the problem so they can see if they still want to send thier employees to them. They should be made to stand behind the product or get out of the business.

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Michael Pollard
Dallas, US
Aug 18, 2009 11:39 am EDT

My husband and I also purchased a pair of glasses through Lenscrafters early last year. Both frames are now broken! I was told that I could purchase another pair, and that the frames could not be fixed ? What ? I've never heard of this before. We have purchaseed 5 pairs so far from them within the past 3 years. I was also told that they could not fix them there but that I could go to a different place. What a rip off ! We cannot afford to purchase two pairs of glasses again this year. We will never go back to Lenscrafters ever again. It's sad that they do NOT take care of their customers.

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lizbe
ind, US
Jul 26, 2009 7:43 pm EDT

I'm sorry, but you're made aware of the Breakage Protection Plan when you purchase a pair of glasses from Lenscrafters. I know it's easy to forget these things, but don't say they're a rip-off when you agree to the terms and conditions by PURCHASING THEIR PRODUCT! Glasses aren't indestructable. In the 15 years I've been wearing glasses, I've NEVER had a pair of glasses that didn't last for well over a year. In fact, the only time I get new glasses is when I want a new style. Perhaps those of you who can't comprehend why a business won't replace (at no cost) what you've negligently owned ought to start paying attention when you purchase a medical device that costs so much. If you're willing to pay hundreds of dollars up front but are unwilling to pay for new ones at a fraction of the cost, then you should ask questions about proper care. Write down what you're told, even. It'll help you in the long run. Do you complain to The Gap months later when the sweater you've purchased starts to get those little balls on it because you don't wash them according to the label? It's the same thing!

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cmenigoz
Phoenix, US
Jul 12, 2009 1:48 pm EDT

I purchased a very expensive pair of Ray Bans progressives and within a year, I had scratched them. I went back to Lenscrafters and I had to purchase another set of lenses since the glasses were over 30 days old. I spend over $800 for two pairs of Ray Bans.

Now less then 6 months from the replacement of the lenses, I have a hairline crack in the OD lense and I am pissed. Now, being an Optician and a Ophthalmic Technician with specialized training, I am confident that this is a manufacturing defect in their lense material that Lenscrafters is using.

I want a new lense now! Lets see how Lenscrafters really does take care of their customers.

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tkirkpatrick
Green Bay, US
May 09, 2009 10:54 pm EDT

So, you are angry at Lenscrafters because you were irresponsible and broke your glasses and they won't give you free ones? Sorry, but try that complaint with your new car, clothing, or anything else. You break it you replace it. It's time people started taking responsibility and stop asking for handouts. You can't chalk this one up to "poor customer service."

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Brandy Shelley
Byers, US
Feb 12, 2009 1:45 pm EST
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I also purchased a pair of glasses through Lenscrafters. I purchased them in August and they were broken before Christmas, less than 4 months. I was also told that I could purchase another pair for 1/2 the cost of the frames, basically a whole new pair of glasses. I was also told they could not fix them there but that I could go to a different place. What a rip off and a scam. I can't afford to purchase two pairs of glasses a year. I will never go back to Lenscrafters. You shouldn't either.

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1:30 pm EST
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LensCrafters defective lens

Eyeglasses keep cracking in the same place - - - 5 times. They made me buy new frame - - the lens cracked again - - in the same place.

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Caroline H.
,
Apr 27, 2007 12:00 am EDT

My husband and I have dealt with Lenscrafters for several years and been very satisfied until now. Neither of us can clean the lenses, they are always smeary. The lens towelettes do nothing. My husband has stopped wearing his glasses altogether. Is there some magic way of cleaning these lens?

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tweet722
Hillister, US
Feb 20, 2009 11:43 pm EST

I just had a horrible experience with Lenscrafters. Less than a week after getting them, I cleaned them properl with Lenscrafters towelettes and they put scratches on my lenses. They replaced them no problem. Two days after getting them back..same thing happens. Go back tonight to have them replaced an paid more to have the double scratch protection and when I get my glasses I can't see through them. They assure me it's the correct perscription but clearly it wasn't as I could not see out of them. They did not offer any options to me. So I got them to pop the lenses out and got a refund on lenses. Will take frames elsewhere to get lenses.

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tora
,
May 16, 2007 2:41 pm EDT

I don't know if this will help, but my husband has had that same complaint about the anti-glare coating on his lenses. He got his next pair without that coating and they were just fine. Hope this helps!

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9:47 pm EST
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LensCrafters my mother treated badly

I gave a gift certificate to my elderly mother for Chrstmas. She as many othera live on a strict income. the $500.00
was to cover exam and the glasses of her choice. Apparently she had lost the certificate. She called and told me she had done something wrong, as many elderly people tend to feel in this society. The elderly are usually not treated with kind hands. I said mom give the phone to the tech, he boldly told me that she HAD TO HAVE THE CERTFICATE. Well when it comes to my mother watch out for me.
I told the soon to be reported to a higher authority tech, that he had better look in the gift book, look at her receipt and give her the kindest care or else. He tried to back me done but got an ear full. This happened just a half hour ago. while searching the district office of LENS CRAFTERS, I saw this site.
Presently she is on her way home (1 and a 1/2 hr drive) as they closed early. By the way she is not able to drive and my loving 17 year old nephew is taking her home. She feels she did something wrong. Not finished with this issue.

ME

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sigmaguybass
Lisle, US
May 25, 2009 6:44 pm EDT

The company is not disgusting and trying to win a Vocal "fist fight" over the phone isn't civil. If your mother needed more attention because "you" didnt think she might not have been helped with "kind hands" maybe you should have accompanied her? As for the gift certificates, if one was lost im sure if you had talked to a Manager not a "tech" you could have been helped in a more proficent way. (In NO way am I saying technicians, lab or doctors office , do not offer great customer service to our patients/customers)

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tkirkpatrick
Green Bay, US
May 09, 2009 10:51 pm EDT

I do feel for your mother, but no company just randomly replaces lost gift certificates. They are to be used as cash for services rendered. If they did replace them that way..imagine how many others would be "losing" them.

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horsebreaker
New York, US
Mar 09, 2009 3:16 pm EDT

A disgusting company to be sure .
They scam folks, The employees are depressed or
criminal when you complain about the service after you have paid they
look at you as if you are the person that made a mistake, they are right
my mistake was going to LensCrafters in the first place.

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2:14 pm EST
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LensCrafters error by lens crafters re: account

I purchased two sets of eyeglasses at the above business. Unbeknownst to me, they opened up a Lenscrafters Account and charged part of my purchase to the account.
Subsequently, they turned the bill over to GE Collections service, which was sending invoices to the wrong name and address. In addition, when my Social Security number is entered by GE, another person's name is shown. I am having trouble clearing up my credit history and am greatly concerned that my social security number has been compromised.
Please help with any suggestions for resolution.
Thank you
Christine Naranjo [protected]@windstream.net

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gator kat
Albuquerque, US
Mar 24, 2009 2:48 pm EDT

I wholeheartedly agree--Lenscrafters has gone downhill--way downhill in the past few years. Here is my experience in Albuquerque, NM.

My husband ordered glasses 3 weeks ago which never came in. Whenever we called to inquire about them, we were told "Oh, they sent two left lenses, they sent the wrong lenses", and on and on. So, today we went to get our money back. The person who waited on us, a "supervisor", was pathetic. She offered no apology or explanation for the poor service. Instead, in her attempt to come off as "authoritative and in charge", she came off as rude, uneducated about proper customer service and down right snotty.

It did come to mind that perhaps this woman's I am superior to you, nasty demeanor was an attempt to cover up some shortcomings such as maybe she just isn't "supervisor" material at all, and maybe she should not be employed in the customer service sector.

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7:57 am EST
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LensCrafters fraud and cheating

LensCrafters sucks----that is the lesson to be learned here. My husband has been working for LensCrafters for a long time and keeps getting the shaft for various reasons.

Let's talk about paid-time off. It's September and I took a week off in the earlier part of the year. I wished to take a PTO day last week due to inclement weather that passed through town and closed the whole city down. In fact, everyone put in for a PTO day. When I got my check, it was short by a day. So was everyone else's. The company claims that nobody can take a PTO day until it is earned. This is interesting because this policy changed sometime over the last two years, but the company failed to send out a memo or anything. Evidently, everyone in the company was raising hell, and the company HR reps basically said, 'too bad.' So, at the end of the year, when the busiest season rolls around, guess what? All of the LensCrafters employees will be on vacation because they have EARNED IT BY THEN. Ha ha. This company sucks. I've never heard of such a thing. If you have 80 hours of PTO, you have 80 hours! No ifs ands or buts!
What a joke.

On top of that, the company keeps laying off people because it says they are in financial troubles, but the company execs are still flying high in their company jets and are partying like rock stars. Meanwhile, hard working employees like myself have fought tooth and nail to get a decent pay raise. In fact, last year they gave me less than a TEN CENT pay raise. What an insult. If I wasn't in school right now, I'd quit. Pathetic.

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MzAzure
, US
Jun 26, 2016 4:36 pm EDT
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Here we go folks... For those of you who think it is so easy to have HR policy actually enforced in a franchise retail location, you are obviously, out of touch with the real boots on the ground. When did you last make less than $50k, if you get commission and overtime, with an understanding boss. If you were really lucky, while being paid that rate, you possibly worked in a state that protects employees. HR is never there to help the employee, it is a concept and practice to limit the financial and public relations liability that could be caused by a middle manager or above, who are usually out of touch. I would rather spend my money (which is considerable for my vision needs) at Costco because they actually have a great pay policy and benefits plan, employees can unionize if they choose, they are paid above the living wage rate, oh, and they will fix your glasses for life. If companies naturally behaved and responded in a reasonable manner (rather than always valuing the immediate profit incentives, ) HR and Unions would not be needed. People make the difference, even when the company is rightfully in need of protection. Point is, the majority of these poorly crafted, unprofessional, and rude/insulting/demeaning opinions on how managers get paid or not, and the conditions that the original poster expressed; show how white and entitled you are. I pray you never have to worry about your work situation, or being mistreated by a person with power over you. Karma, she is a pip, and you will probably be abandoned in an extremely economical nursing homes, taken care of by people who are paid a fraction of what you probably tip on a 30 dollar check. It will irk you to your end, hopefully, they have plenty of porridge and wire hangers, so they can remind you that having all the money in the world means nothing. Hopefully they have a hang up, like you, about people who don't know how the REAL real world works. All the 401k's and stocks in the world, will have no power, when your ungrateful children have power of attorney over you. You will also be considered a sidelined invalid, who was stupid enough to not plan for long term care, or was ever compassionate or considerate to another human being. I have been a unique and ground breaking case for my Doctor of Ophthalmology. While he is very wealthy from his excellent work on me as a child, for the following 19 years and my results, as well as the rest of his hard work for his patients, I would pay what ever it took to see him. I will never spend another dollar with LensCrafters, especially seeing the responses from these obviously cowardly managers.

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Law124
Jersey City, US
Apr 25, 2013 7:32 pm EDT

I worked at LensCrafters and I was treat horribly. I was a supervisor they gave me a sucky schedule always called out. Then when I quit the gm did not even talk to me or respond to my letter of resignation

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Rozlyn Castallano
Lancaster, US
Jul 24, 2011 1:39 am EDT

EyeSeeClearly, If you aren't the biggest suck up then you should be. Lux took away the 401 because they didn't wan't to pay it out in an effort to show a profit and this came right from the GM of Pearle Vision Seth Mcglocklin, maybe you heard of Pearle Vision the company that Lux bought out and is selling little by little, As for you telling someone Thank God you no longer work for us? what are you part of Management? Do you own a piece of the stock? Your the biggest loser i can't see what you post when they can your ### you idiot...

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EyeSeeClearly
Deupont, US
Apr 06, 2010 10:42 pm EDT

Some of these comments are just a waste of space.. seriously. I think the answer is clear here, they are not managers in the system, they are disgruntled associates that should have never been hired. Thank god for a company that took away the 401K match, and left 5000 people employed in an economy where people are losing their jobs left and right!
Lux still held its foundation One Sight ( the donation of 1M pairs of eye wear, and 40 people 6 times a year deployed to foreign countries to help the world see) Damn! The nerve right?

Thank GOD you no longer work for us.. You'd never survive in the new culture anyway. You may have heard about it? Its a Culture of ACCOUNTABILITY.

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pugy
Salisbury, US
Nov 09, 2009 7:50 pm EST

iv worked for lc for 10 years my lab manager has had complaints on top of complaints about her being so LAZY nothing has ever been documented she goes out of her way to find something wrong with everything i touch she has managed to take 5% of my pay away when there is a problem with anything she does witch is a lot im to mind my on bisiness and NOTHING has ever been done im ready to file a law suit if im going to loose my job i want her to at least have some problem ANYTHING

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mindwise
Carl Junction, US
Jul 26, 2009 12:31 am EDT

I am currently working at a Lenscrafters and its true, it sucks more and more everyday...and fyi not all Mangers are saleried, I am hourly so check your facts.

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parmac
, US
Jun 18, 2009 3:55 pm EDT

If Luxotica would treat their employees right and not as a disposeable person, no one would ever leave. While they do have great benefits, being treated with respect also goes a long way. I have worked at lenscrafters for 5yrs. and still cannot belive how they treat their employees. If they want to get rid of you they either transfer you to another location or start finding fault with your performance. Stop hiring people off the street & getting rid of the people who know what they are doing just to pay a lower wage. Some of you will say if you don't like it find another job, unfortunately in this economy now is not the time to try to find another job. Lenscrafters could be a great place to work but the stress they put us under gets worse every day. They have raised the price of glasses so much that they have now driven away the loyal customers. All we hear is "you are to high & I'm going somewhere else". I am supposed to sell them 2 pr of glasses( which can at times total up to $1, 000 sometimes even after insurance ) with a smile on my face. People are losing their jobs & homes and don't have this kind of money. So how does LUX respond, they reduce our frame selection and leave us with crappy frames we can't sell or put a prog in( unless it's a short fit) yet they push the AVP. Bring back some decent frames and lower your prices & then maybe we could sell more glasses. Stop blaming our performance and do the right thing, TAKE RESPONSIBILTY FOR YOU ACTIONS!

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sigmaguybass
Lisle, US
May 25, 2009 6:24 pm EDT

ZOMG, you must be a noob. The Company has NOT laid anyone off of work. Now they just dont give you a raise for poor performance! , they take some away because you are NOT performing at a consistent level.
PTO is EARNED. LRN2 Read the Handbook you sign at the begining of your employment. I have worked for Lenscrafters for 9.5 years and have seen the sucess you can get from what YOU put in.

Don't blame the company for your short fallings or your not following up on YOUR PTO. Lrn2 Luxlink, all associates have the info to get onto it. Lrn2 read new policies and procedures. Any questions Talk with your GM or other Leadership team Members.

We cant read minds, if you have a question Ask it! No such thing as a Stupid Question or Stupid Answer. You have to communicate with us as in turn, we have to communicate with you.

~sigmaguybass ~

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Joshua
, US
May 18, 2009 3:55 pm EDT

As for pto and having to earn it - I hate to tell u - it was in memo form
As well as ALL over lux link ! did u ever look ?
Everything that is company wide will be there - now if u r one of those that needs a baby sitter and to be sat down and explained changes - that is another thing
As for NOT having it to use - many moons ago it did change to the accrual system with a policy saying you can at any time be 80 hrs in the hole - also that u can roll over up to 40 hrs from the prior yr - so based on that - DAM - u must always be out or always on vacation . ESP if u have been there for a long time as u state.

As for Lenscrafters execs - they do NOT fly on private jets !
If u knew anything - u would know this . Now lux execs may be differant however I am sure u r not talking about delceccio or his kids as well as lux higher ups - u said Lenscrafters folks and they do fly commerical

I know it sounds better when folks say "oh on their own jets " but this is so far from the truth

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ThatsRight
Dallas, US
May 10, 2009 2:12 am EDT

Hello fellow employees or by the time you read this my fellow ex employees. My GM told me today (in all confidence) that we will soon be told to look for a job. Not just me but all retail associates in the store. This is not her/his doing and to the best of my knowledge no one in my store received a low rating.

We are a $2, 000, 000 plus store that grew at the rate of over 20% for at least 5 years. Well that growth came to an end. We employees are going to bear the brunt of the “fix” the “fix” is not here yet but it is on the way.

We will be called in one by one and told to find a new job. To encourage us in that direction our hours will be cut from week to week. This will continue until we reach zero hours. Meanwhile new hires presumably young people with little to no optical experience will be brought in to replace us. I am not going to train them are you?

This in my GM’s opinion will allow Lenscrafters to hire for very little $$ and not have to pay benefits.

In addition in most states as you left the job instead of being laid off or terminated they will not even have to pay unemployment compensation.

When this happens to you request everything in writing including all of your reviews. Ask them for a letter of recommendation. Got performance records? You in the top ten percent in the region for months at a time like most of the people in my store. Request those performance records too. **** Right after you hire an attorney. ***** I repeat **** Hire an attorney. ***** I was at one time listed as being in the top ten percent in two stores at the same time in the same month. Yet I am scheduled to feel the axe. Not bragging but if it happens at my store no one is safe.

If you read this pass it on to everyone you work with.

Frankly I would not be so pissed if Lenscrafters would as they say in Texas, “Cowboy Up” and let us go with a shred of dignity by allowing us unemployment benefits.

It mystifies me how they want to do away with the people that make them the money. You hire someone off the street and how long will it take to get them up to speed? I know some people that have been with OTHER firms for years that cannot put a screw into a spring temple. There is a reason that it takes so long to become licensed. I am proud of the people I work with at Lenscrafters. They are as a whole much more intelligent than any other group I have been associated with. Wish I could say the same about upper management.

To the major shareholders of Luxottica sorry $10, 000 does not buy as much fuel for your boats and jets as it did a few years ago. SUCK IT UP!

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LensCrafters crappy customer service

I purchased glasses from LensCrafters. After 8 months one of the nose pads broke off the frame. I was told they were unfixable and I needed to buy a new frame. After I paid for the frame, I was told I could take it to a jewelery repair shop and have it welded. But of course that was only at "temporary" fix. A week later I went back to inquire about my new frame. Lo and behold, it is now no longer available. So, I could now have the pleasure of purchasing a different frame AND new lenses for 50% off. HUH? So my $600 overpriced glasses are now going to cost me another $400. I do not have $1000 to spend on one pair of glasses that lasted only 8 months. They wanted to charge me $219 for a new frame, and of course at 50% off it came to $116. Then it would be another $300 for new lenses at their 50% off. I came home and found the exact same frame that they say is no longer available on a website for $113 with FREE shipping. So I guess now I can see why they can offer a 50% off replacement for the first year. Everything is marked up 100%. You know the company selling the frame for $113 is still making money, so LensCrafters is not losing a single penny by making you buy a replacement for their crappy shoddy frames. Not to mention that the frame from the website comes with a 1 year manufacturer's warranty. Where is that at LensCrafters? Just one more tidbit of information they conceal to make more money. I am now looking into the possibility of a class action suit against them. I would have to wonder how many other customers they have ripped off when their frame breaks in the year and suddenly it becomes "unavailable" and now they have to purchase an entire new set of glasses.
STAY AWAY FROM THIS RIPOFF STORE! Tell anyone and everyone their guarantee is worthless!

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lizbe
ind, US
Jul 26, 2009 7:03 pm EDT

Dude, you broke your glasses. You keep complaining about everything being overpriced, but I find it hard to believe that you couldn't fine a cheaper frame. It sucks that the frame is discontinued from their stock and you had to buy new lenses as well, but honestly, you should take better care of something that's so expensive if you don't want to pay to replace them. Nose pads don't just break off like that unless you're not taking care of them. If your heart was set on the frame you found online, you should have purchased it online and gotten the lenses 50% off. OR you should have asked them to price match the frame with the 50% discount. Either way, they're taking a hit on their profits because YOU broke your glasses.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 1:41 pm EDT

You are dumb-I am uncertain why people cannot take responability for their things! You wore the glasses, you broke them, and now it is suddenly LensCrafters job to replace them? The frames were probably not discontinued from the company who makes them, but LensCrafters may have discontinued them from their stock. Or the company you purchased them from on line purchases frames that are being discontinued and sell them for less. But lets blame someone else for you problems that is easier.

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LensCrafters - defective transition lenses

I also purchased transition lenses and started to see "smudges" and thought it was just dirt. I cleaned and cleaned. It was just a tiny bit at the top of one lens. Much time passed. The original side never got much worse but then the other side started and progressed rapidly. I said that it looked like the lenses were separating and told that "it just never...

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LensCrafters eye glasses

Had a great exam through their eye doctor chose frames they needed to be sent out. Was told could take 10 days but usually doesn't. Called 7 days later they had a hard time finding my order. Nope not in yet. Called 10 days later lens place didn't have my frames. Maybe friday (15 days later) 10th day called district manager very sorry looking into it. Called me back put a rush on it. wil be here Thursday or Friday (15 days late) Git a call thursday glasses will be in today. Drive 21 miles you guessed it not here. Demanded a refund paid cash. Sorry I don;t have enough monet in the register here's an out of state check. Don't get mad GET EVEN ! I am filing a complaint with the BBB and complaining to the Attorney Generals Office.

DON'T SHOP THERE THEY RIP YOU OFF !Q!

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Nikolas T
Austin, US
Jan 28, 2011 8:44 pm EST

You're an idiot for asking for a refund in cash. Go somewhere else with that nonsense.

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KUS They Are Crooks
Salinas, US
Jan 10, 2009 9:28 pm EST
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I agree and have my own compaint.

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LensCrafters rude doctor

Yesterday, i experienced the worst eye exam of my life at lenscrafters. Dr. Rebecca pitt - jackson was so terribly rude that i could hardly believe she has a career in any field, let alone as a doctor. She was impatient and kept sighing and making noises of frustration durind my exam and chiding me for inconsistent anwers. My children said she continually rolled her eyes at my answers. I felt pressured to answer eventhough i could not see the letters or make them out because she would tell me i had to give a guess. I believe my glasses may not be the correct prescription because she did not listen to me or take the time or care to ensure i was being helped. After spending $262 on the exam and glasses, i feel disastisfied with both my care and prescription.

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JennieJK
, US
Aug 19, 2015 9:30 am EDT

Excellent care. Professional. Did not waste my time.
I was a contact lens rep throughout the 1990's and have kept up on lens technology. She recommended only the most healthy contacts for my eyes. I would rather have healthy eyes than use some antiquated technology from the 1960's.
I know the above reviews are several years old, and Dr. Jackson is no longer at LensCrafters, but I need to address some of these comments from an educated perspective.
For BrianJ29, I am sure it is more important to save a penny instead of saving the health of your eye. Way to go!
And cburton - if you can't respond to which option is clearer and your answers are not consistent, it is impossible to provide you with an accurate RX. I am sure you and Dr. Jackson were frustrated by the experience, and maybe it could have been handled differently, but it is clear she told you the issue, and it is impossible for anyone but you to describe what you are seeing.
Bottom line: I will never trust anyone else in Missoula with my eye care.

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inkys
, US
Apr 03, 2012 7:14 am EDT

Very professional, courteous and knowledgeable. The best exam I have ever had!

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missoula granola
missoula, US
Jun 09, 2012 12:22 pm EDT

Obviously you can post whatever you want about anyone at any time. I had a wonderful experience with her - she was friendly, warm, professional, and fast. I would highly recommend her - she is a fantastic doctor. The best I have ever seen.

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msodr
, US
Mar 13, 2012 8:09 am EDT

Wow - I could not STRONGLY DISAGREE any more.
I actually work in the field of ocular health. I do not know her personally - I do not work with her. I do not know how counting pills gives anyone any credibility in terms of ocular health.
If you are concerned with your long-term eye health, Dr Jackson is by far the best optometrist in Missoula. Since Missoula is such a small community, I have seen some of her patients over the years and have absolutely never disagreed with any of her findings. She will only fit patients in the product that is best for their ocular health. Contact lens technology has changed greatly in the last 5 years. While I hope you do not, your wife may have ocular health problems due to your refusal to spend money for the best product for her eyes. If, as a pill counters wife, you are sure you have the correct rx and brand, pick an optometrist who is less concerned about your ocular health.
As for being rude, some of us have bad days. I can attest to how frustrating it is to be with a patient who can not verbalize which option is better and is totally contradictory. In the future, just tell her the options are too close to tell a difference. It is impossible for us to see what you are seeing. Some people are decisive; some people are not. Help your optometrist by telling him/her if you are having trouble with the exam instead of being frustrated and unhappy at the end. I have to re-examine folks like you all the time - it is part of the job.

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Brianj29
, US
Dec 30, 2011 5:12 pm EST

We visited this Lenscrafters on 12/29/2011 and had a very similar experience with the same dr at the Missoula Lenscrafters. It was actually so poor that my wife walked out of the appointment mid-appointment and I canceled mine. When my wife had her appointment she got the similar eye rolling during the eye exam, combined with snide comments about which lense should look clearer. After getting throught the exam the physician then refused to write a rx for the brand of contacts my wife has been using for the last 5 years (instead trying to force my wife to buy a much more expensive brand). After arguing about it for 5 minutes we finally decided it was not worth it.

Working in the healthcare field myself (pharmacist) I was appalled by the service provided. I have frankly never had an interaction with any physician as negative as this one. Avoid at all costs.

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LensCrafters horrible & rude people

Hi,

Recently I brought a Pair of glases, after 10 days I have decided to change to transitional lens. They have called to replace my lens, But the technician found that glases ordered are not, after that my touble started, The General Manger of Store is very Ride and lack manners. They dont care for customers et all, After their mistake of messup they think giving back credit is a great favour. I said them they are not doing any favour by giving back credit for the work they did not compleate. The GM of store threateaned me and behaved herself in a very un professional manner. I know No body cares these People, How shall we make the top Management of the company Understand, that A customer is a God ..Shame on You Lens crafter

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LensCrafters terrible experience

I went to LensCrafters to buy a new pair of glasses and they have a 'menu' of different lens types. I saw the AVP lenses on their website and it showed a wider and clearer version of conventional progressive lenses that just gives you a narrow window of clear vision. So I thought, what a good idea, somebody finally improved progressive lens technology, but after picking them up and wearing them I realized it was just a marketing ploy to scam the consumer out of more money. I compared them with my old lenses and it had the same narrow window forcing you to turn your head to get to the 'sweet spot' to see clearly. Don't waste your money on the added cost for their AVP 'advance view progressive', it's just a rip off. I'd also be weary of their Superview lenses as well, it's probably just another ploy to scam you out of more money. I'll never go back to LensCrafters again.

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DP1518
, US
Nov 29, 2010 8:48 pm EST

Superview is a type of lens that lenscrafters recomends when you have a higher perscription. As for the quality of the lens, I personally have it and wouldn't go with anything else. The lenses are thinner by far than the next type of lens (poly) and don't give me the sinus headaches that I experienced with thicker lenses. As for being a marketing ploy, maybe you didn't get explained as to what they do. But trust me, if someone showed you the difference between the two lenses, you wouldn't ever think this is a "marketing ploy", the difference is easy to see. So before you go out telling people who have thick rxs that "superview is a rip off" have someone show you the difference...

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SuzzieQ
Chesapeake , US
Jun 09, 2009 3:42 pm EDT

this company is HUGE can you image the number of jobs they process in ONE day? it does suck that you have to wait though!

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Michael
Louisville, US
Apr 30, 2009 1:00 pm EDT

I agree with you both. I order glasses on April 11, 2009 and today is April 30, 2009 and I still do not have my glasses. Although everyone at the store in Louisville, KY Omoor Center has tried to be nice and patient no one can give me a date when I can expect my lenses to come in. I have been given the run around every day for the last 7 days that I have called. It has gone from a quality issue with the lenses to a machine broke and that is why I have not received my glasses. Now it is the lab shipped the lenses and the store has not received them. This is unbelievable. My isurance company has all ready completed the claim, you know that is bad, and I still have no glasses and no answers. I have called the Customer Service for their Corporate office [protected] and their Company Liason to the President
[protected] Kary Bradley no help everyone sends me back to the store. I find it hard to believe that a company that owns this many sub companies can not find a better system to order their lenses. If I were their President I would find a diffrent lab to process orders. I get the feeling that it is all about the money! Fine I can take my money to another business that cares. My money speaks!

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Kat
, US
Apr 29, 2009 10:56 pm EDT

This is why they have the disclaimer, "For illustration purposes only. Individual results may vary." All prescriptions and people's eyes vary or have quirks that can make a lens a bad choice for them. AVP can be an improvement from SVP for certain customers, and the employee should have explained if your benefits were diminished. Alternatively, you could have also returned the lenses for the 30 day guarantee after trying them out. You are the only one who can see out of your eyes, so your communication with the opticians is priceless for having them help you.

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gator kat
Albuquerque, US
Mar 25, 2009 2:08 pm EDT

Would like to know what store you went to. I, too, went to a Lenscraftters store in ABQ, NM, and ran into the same thing. The person who waited on us, a so-called supervisor, was a pathetic excuse; she was rude and snotty, which I suspect that this was an attempt to cover up some major shortcomings.

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Carlton
des moines, US
Jan 31, 2009 11:08 am EST

You unfortunately may have just had a Seg height measurement that was too low. The person measuring the number of millimeters from the bottom of your lens to the bottom of your pupil needs to be at least 17mm in the Featherwate Plus lens and 19mm in the Featherwate Scotchgard lens. If it is lower than these the wider viewing area will be lost or the benfits will be diminished.

It is too bad you did not take advantage of LensCrafters 30 day satisfaction gaurantee and exchange them or get a full money refund instead of puoting on a website like this. And if it was human error you must be Christ himself having never made a mistake that needed correcting.

You're and idiot for not returning to the store and asking for a different lens or even just getting your money back and getting cheap, not inexpensive, cheap glasses at the VA hospital.

Superview lenses are a High Index plastic lens used in the entire industry that have an index of refraction of 1.67 thus the name. Don't assume things and put them out here int he internet when you have no education or training inthe industry.

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LensCrafters terrible place

So if you don't mind crappy, overpriced, service and products, check out LensCrafters.

First of all, I went in to LensCrafters for them to fix a pair of glasses. Instead of fixing them they broke them so I would buy another pair of glasses. And then over charged me for my lenses. So far every time I have been to the store, I have had poor service and bad quality purchases. I would not recommend going to LensCrafters for anything. Try Site for Sore Eyes or Pearle Vision.

My experience with LensCrafters has been in PA as well as in CA.

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DP1518
, US
Nov 29, 2010 8:55 pm EST

You're a terrible person to think that we purposely break customers frames. You've never been on the side of the associate who takes someone 5 year old frames that have seen WAYYYY too much love, and do a small change to them that causes them to break. Trust me, we all feel awful, and to have someone say that we're all scam artists is insulting. Whenever anyone in our store does tweaks to old frames we warn you ahead of time (we were all trained to do this) that they may break.

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Amykathryn636
edmond, US
Dec 12, 2009 12:00 am EST

In response to John's message, stress cracks that happen after five and a half months are caused by customer abuse. Stress cracks that occur because of poor manufacturing (lens was too big for frame) appear at least within 90 days, though usually sooner.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 3:26 pm EDT

Agree with above!

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sigmaguybass
Lisle, US
May 25, 2009 7:29 pm EDT

...So if you don't mind crappy, overpriced, service and products, check out LensCrafters...

Crappy and overpriced service and products, really? Lets disect your statement.

Crappy and overpriced, Untrue-but you say so because you didnt get what you wanted at the price you wanted to pay.

We dont fix glasses so that we can break them and charge our patients because we think the should get another pair.

Im sure you forgot to tell us that when we went to fix them that you were told that "if anything should happen to the frame or lenses that its not our responisability, do to it not being our frame."

Whe you come to Lenscrafters you get a Premium Product @ a premium price @ a premium time. One hour service. You came to LC because you knew we could try to help you.
If you go to a car dealer with you car and its making funny noises and ask them to look at it, they do, then it doesnt start You blame them?

I dont understand you logic. Point the blame, that all these message boards seem to do. Learn to have SOME personal accountability.

kk
have a nice day.

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john turek
,
Dec 01, 2008 2:48 pm EST

My wife went to lens crafters for a secound eye exam purchased glasses and paid over 400.00 5.5 months later the lens have stress crackes one all the way cross her len, thay will replace them at 50% the cost of the lens witch would be 240.00, 2 years ago the same thing happened and thay replaced the lens for free, my lens only lasted about very cheap lens for the cost, i would never go into another lenscrafters again and not recomend them to anyone thay sell scrap.

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sin
,
Nov 13, 2008 12:21 am EST

your a ###. First you recommended someone goes to Site 4 sore eyes. While I agree LC is not a good choice, Site is far worse and talk about scams..yikes.

Second, Pearle Vison is owned by Luxotttica retail, the same company as Lens Crafters

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LensCrafters no customer service

I bought a very expense pair of glasses and first broke and then they replace and the second pair broke and with same issues and they would not do anything about this company ***., I went several times to the store about the same complaint they kept saying do not worry the glasses will be alright then they broke again. Also they accused me of miss using them such I did not I only wore these when I went out for good because of the expense Of buying them such was over 500.00. I think they need to accounted for what they did.

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LensCrafters very bad customer service

Lens Crappers has very bad customer service!

This is the Oceanside store in California. The staff did not call my husband to tell him that when his glasses came in, they were defected and had to be sent out again. It took 3 weeks to get his glasses. There is bad communication between the so called "staff".

The "manager" named Karla said she would credit my husband’s credit card $50.00 for the inconvenience, but when he went to pick up his glasses she was already gone for the day and did not leave any note of any kind with my husband’s glasses so that the then "manager" Sherry would not credit my Husbands credit card. Sherry said Karla did not tell her anything about the situation and would credit his credit card.

We will never go to Lens Crappers again.

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Kat
, US
Apr 29, 2009 11:13 pm EDT

Ms. Moriarty,

It does not matter that you are lucky to have not had all of your lenses crack on you from incorrect cleaning--you should avoid cleaning lenses with dishsoap, Windex, and other chemicals not specifically formulated to be gentle with the special coating you ordered. If you do not want to purchase a cleaner that is meant to be used on glasses, water works fine and use a 100% cotton cloth (not Kleenex.)

Lenscrafters also needs you to leave your glasses so they can make the lenses fit correctly, otherwise they cannot do anything to help you. It is entirely possible to purchase a spare pair without spending $400 at Lenscrafters, and it is entirely possible to purchase a nice inexpensive spare pair at another place while staying with Lenscrafters for a more fashion-conscious pair.

Lastly, Lenscrafters doesn't make the lenses themselves, but just as they work in tandem with companies like Ray-Ban and Prada, the same goes for lenses.

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Ms. Moriarty
,
Oct 31, 2008 1:53 pm EDT

NEVER, NEVER, NEVER have I had such problems with glasses. I should have known better. I need invisible progressives. I ordered them with the special coating --I've had many pairs of glasses with the coating on them and never had a problem. Two months after wearing them I noticed pitting or bubbling on one of the lenses. They replaced them. Tried to get me to leave my glasses with them. I don't have $400 to throw around on spare glasses. They tried to get me to purchase their 50% off lenses. Right, like I might make another purchase at Lenscrafters. Now, we're 6 months down the road and the same thing happened again. The manager tried to pin it on me -- must be the way I clean them or care for them. THEN WHY DIDN'T IT HAPPEN TO THE OTHER LENS. Whoever they use to make their lenses should be shot. NEVER WILL I BUY GLASSES HERE AGAIN.

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LensCrafters polarization problem with sunglasses

I purchased a pair of Ray Ban sunglasses in November of 2007 from the Lenscrafters in Bakersfield, California. In May 2008, I noticed that the lenses had cracks horizontally in the polarization tinting on both lenses. It cost me $130 to have new lenses installed. (Lenscrafters said the lenses were scratched). The cracks looked exactly like a bad window tinting job you see on the rear window of a car after a few years.

I looked at the new lenses and noticed that in one month, the polarization tinting was appearing to stretch and distort in the corners of the lenses. On August 28, 2008, after only 3 months, the right lenses had the same cracking in the tint that the previous pair had. Lenscrafters replaced both lenses without charge but I have a feeling that this will reoccur again.

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Ron Howlett
Pukalani, US
Nov 15, 2014 7:06 pm EST

I bought a pair of Ray Ban with Polarization in 2011 and now have issues the lens. I took them into the store and they said it was salt water or Hawaii weather that has destroyed the polarization portion to the lens?
I am not on a boat all day or live by the ocean and cannot see why this should be happening. I really
thinks its a bad product they have issued. They sold me a plastic type of lens instead of the glass ones because they do not make a polarized lens for this particular model. I am still going to get to the bottom of
the issue and think they have defective lens because I have a pair of Style Eyes glasses with the exact plastic polarized lens and they are still perfect and they are much older too.

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jackandandy
Bakersfield, US
Feb 15, 2010 4:11 am EST

SUZZIEQ,
Do you have a clue as to what you are talking about? A polarized lens has a film called a polarized laminate attached to it! Any half wit optician knows that. The fracture marks the customer saw in his lenses were due to improper fit of the lens. the rainbow looking colors that appear before the cracks are caused by stress on the lens; the lens was cut slightly to large and when inserted into the frame was squeezed or bent away from the actual base and cross curves, not only will this result in a cracked lens but surface delamination may also occur. Somtimes labs like The one here, will try to hand edge the lens and the result is usually a ring or unsightly white ness that traces the edges of the lens. the customer should call the corporate Luxotica and demand a refund. I hate when people try to justify secondhand quality work as a customers issue! The store manager ANITA, or Lab Manager Will should be able to help the customer with his or her refund.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 1:54 pm EDT

Also if exposed to saltwater or chemicals can cause problems with the polarization!

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Kat
, US
Apr 29, 2009 10:41 pm EDT

Lenscrafters does not tint polarized lenses, nor do they tint them like a vehicle's windows. It isn't a piece of film they place over clear lenses to create the effect of polarization. Maybe you are confused or the customer service did not do a very good job at explaining what lenses you were purchasing?

Make sure to only clean them with 100% cotton towels (not Kleenex), never use dishsoap or Windex because the chemicals can eat the lenses, do not leave them in a hot place for an extended amount of time (ex: car in the summer), and remember to place your sunglasses back in their case when not in use.

I know having scratches appear really sucks, especially when you look at the price, but remember to be as gentle with them as you would be with something else for the same price!

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LensCrafters false charity program

I have spent hundreds on glasses, sunglasses, etc. at Lens Crafters over the years. Recently I had an economic downturn and needed help getting new glasses. Lens Crafters touted a charity program called "Gift of Sight Program". A person needed a prescription and a letter from a non profit with their tax ID number on it.

Fine. But, I am finding it impossible to get a non profit to send a blank recommendation with their number on it without knowing at least the ball park figure of the donation. Lens Crafters will not put an amount of the donation verbally or in writing, making it impossible for the non profit to back the donation in their records. Isn’t this illegal?

The manager was rude, condescending, and I am very upset at even trying to get help from this sham of a charity program.

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ED123*****
, US
Jun 05, 2018 11:01 am EDT

LENSCRAFTERS GIFT OF SIGHT PROGRAM

The letter to lenscrafter is just a referral letter not an order to buy anytinng or pay for anything.

the letter should say the following( usually this is just a form letter, the organization just changes the date and name on the letter):

1)ask for glasses at no charge!
2)state you can not afford to buy glasses
3) you do not have insurance for glasses
4) state that they are a non profit organization
5) PUT THEIR TAX ID ON LETTER!

THEIR IS NO COST TO ORGANization!
LENSCRAFTERS GIFT OF SIGHT PROGRAM

gift of sight covers: 1) free exam 2) free pair of glasses

the only thing bad about the program is the VERY LIMITED CHOICE OF FRAMES: THEY ONLY LET YOU COOSE FROM
A SELECTON OF 6 TO 20 FRAMES!

YOU CAN HAVE THE EXAM IN ONE STORE AND GO TO ANOTHER STORE FOR THE FRAMES.
THEIR ARE 2 VOUCHERS INVOLVED: 1 FOR THE GLASSES 1 FOR THE EXAM

I HAVE GOTTEN AN EXAM AT ONE STORE AND THE GLASSES AT ANOTHER

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Ebeneezer
, US
Jan 25, 2016 10:09 pm EST

Had a bad experience with King Family Vision, the optometrist who rents space at Old Saybrook CT Lenscrafters. Had appointment for OneSight eye exam to get glasses. Been walking around with glasses with huge crack longitudinally down left lens. Have Gorilla-glued every single part of these glasses together, including lenses, frames, etc. wrapped wire around temples and coated with glue to keep earpieces on. Obviously, I'm not doing well financially. Got a referral for OneSight program and was going to go to Old Saybrook to get the eye exam and glasses. When person from King Family Vision thought I had no insurance to cover eye exam, they were going to do it free of charge, and they said they have to give people the very first morning appointment, which would been pretty hard for me. Then the woman said she thought I DID have coverage under my Medicare w/ state supplement, even though I had been told I did not. So then she told me I could come for exam WHENEVER I WANTED. Hmmm... So if it's free, they give you appointment nobody wants, but otherwise, you get to choose. Then the day of the appointment, my horrible car just fell apart. Had to call and cancel appointment and woman from King Family Optical let out this audible sigh when I told her, designed for my benefit, obviously, to make me feel guilty that my car broke down. Then she told me they had 24 hour cancellation policy, to try to make me feel worse for having a car that broke down. She told me to call back and reschedule when I had transportation again. Since I felt like I might run the risk of running afoul of their 24 hour cancellation policy if I tried to make it there in the future in my broken down car, I decided to try to make it to the appointment, as I still would've been only 8 minutes late. When I called back to say I was going to come, this same woman told me they had already rescheduled my appointment with SOMEBODY ELSE. So much for all the guilt tripping about me missing it originally and the lectures about 24 hour cancellation policies! They filled that puppy up the minute I cancelled. So, she actually expected me to believe this. Then while I was on phone with her, already driving on the highway since I was going to try to make original appointment a bit late, I told her I got the feeling she was annoyed at me and then she wasn't trying to hide it, for canceling original appointment, etc. She denied it, of course. I asked for her supervisor's name, and she told me, but I got it wrong because I have a hearing problem and my car is loud. I tried to repeat the name I thought she had said, but I had gotten it wrong, thinking she has said "Kate" something. She somewhat sarcastically repeated the name I had said, replying, "Kate!? The manager is a man", instead of just politely repeating the manager's name so I understood it, or spelling it out, etc. The phone call just got worse and worse, she supposedly went to look for the manager, and then got back on the phone and told me he had just left, which I didn't even believe at that point, since she had been so snarky during my too phone calls with her already. I expressed my disbelief that the manager had just left, thinking she was just afraid of getting in trouble, and without telling me, she handed the call off to somebody else. By then i was pretty mad, and the other woman listened for quite awhile as I rambled on about how I felt being treated the way I was by the other woman. She did give me her own name when I asked and told me I could call the manager the following day, which I did not do. She also told me I could still come in for an appointment, which I was not about to do after the way I'd been treated by the other employee. She also told me they don't charge for missed appointments with their 24 hour cancellation policy, therefore I questioned why they even had one and why the other woman had even brought it up, particularly since I told her my car was pouring out anti-freeze which was why I had originally called to cancel. All in all a REALLY BAD experience with King Family Vision at the Old Saybrook, CT Lenscrafters.

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An Di
, US
Jul 25, 2015 6:50 am EDT

I have had a mental disorder for 20 years. I do not have much money, so I was referred to my local government agency. They have been working diligently to get me a new pair of glasses. We tried a local Lenscrafters for their OneSight program. The lady was nice enough, but she had a quite limited selection of frames. I also found out that I would have plastic lenses. The bifocals would have lines in them as well. We are going to try another Lenscrafters. However, there is another option for me apparently whereby a local organization will give me a one-time donation for the full cost of glasses. They are so expensive, I hesitate to go that route tho. Apparently a person can also try Costco or Walmart or America's Best for a lower price. Also, an optician told me one time that plastic frames have to be adjusted more than metal frames.
I have to say, I have ALWAYS appreciated Lenscrafters and I am very grateful that they provide this service to provide good eyesight to people who probably have not been able to see for years.
For the record, in another area of my state, an eyeglass store gave me metal frames, glass Crizal (high-index) lenses with no lines and progressive bifocals (no lines). I knew they were a wonderful place, but now I realize just how wonderful and classy they were!

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holly1955
, US
Apr 29, 2018 10:44 am EDT
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Replying to comment of An Di

Hi, What state do yo live in and what eyeglass store was so generous? I can't wear bifocals and have a 'scripct, that equals coke bottles, and now at age 62 need progressive lenses to see. So can you help me. Thank you very much for your response.

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sloane geary
Machesney Park, US
Aug 07, 2011 3:35 am EDT

i paid good money for scratch proof lenses and it has been one year since i had them. now the film on the lens is pealing of and they sad theres nothing they could do . they all so sad it could happened by leaving them on the car dash board from the heat of the sun . the scratch proof is a big scam if you ask me they cant even tell me how it could happen and its not there problem .

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Woolde
, US
Sep 02, 2011 5:42 pm EDT

I had an exam at LensCrafters in LA. When it came time to buy glasses, the guy who was helping me was told to go home because this company was trying to save CASH by reducing hours. The two remaining employees had an argument over who had to help me.

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SS Wrker
, US
Mar 11, 2015 6:56 am EDT

I work with Social Services and my job entails working with low income families. I do referrals to other agencies on a daily basis and have done many referrals to this program. One thing people keep commenting about is this is a "Free" program to get FREE eye glasses. Correctly identified is the fact that people can qualify for free glasses, however, there is a $40 fee for the eye exam that the client is responsible to pay. In order to qualify, you must have very limited to zero income and have no other way to pay for the eye exam and glasses, also must not have insurance. This charitable organization or program is not a sham, and not all low income individuals qualify. So, if you were denied a referral, there must be a reason. Our agency is only allowed to refer no more than two people per month, so we are told to be very conservative with our referrals. This program has been very helpful to many!

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CallMeV
Jacksonville, US
Oct 12, 2011 9:09 pm EDT

Unless a coating begins to come off of your lenses within the first month or so, it is probably of your own actions causing the coating to peel. Judging by the quality of your post, I would assume you failed to handle the cleaning of your lenses properly. Perhaps you should try caring for your next pair of lenses a bit better and they will last you much longer.

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sloane geary
Machesney Park, US
Aug 07, 2011 3:41 am EDT

they don't want to talk if you have a complaint only if your going to spend more money

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ABC1518
, US
Feb 20, 2011 10:46 pm EST

Have the same issue with the store I work at. We have BAD CHEMICALS in the bathroom, and we aren't going to handle liabilities if some idiot customer decides to drink it.

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DP1518
, US
Nov 29, 2010 9:20 pm EST

Donn your church won't be charged. Just talk to your church and have them go through like I wrote above and you should be on your way to getting the services.

Hope your at least more appreciative of our generous service than the author! :)

We don't get any money off any onesight either so the people who do your exam should be thanked, not cranked at...

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2:03 pm EDT

LensCrafters poor product quality

I purchased a pair of burberry frames in february 08 about 220. In June I went in for an adjustment on Sunday. Monday morning I noticed the sparkles on the side had begun to fall off. I went to Lenscrafters Monday and complained to the sales associate. She asked how long ago I purchased the frames. When I told her only months ago she proceeded to tell me oh it depends how you are caring for the frames, and I dont know what kind of work you do. She went on to tell me she had lost a stone in her glasses as well, when I asked how long she had her glassess she stated over a year. I said to her well I had only had my glasses months and the stones should not be falling off. She went on to say that if it was due to the adjustment The stone closes to the lens would be gone. I will never shop at lenscrafters again! There products are too cheap and expensive and they really dont care at all about customer service

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5:12 pm EDT

LensCrafters frames do not hold up

About a year & a half ago, I bought a pair of Prada eyeglasses at Lenscrafters here in Boston. They were extremely nice looking and I paid quite a bit for them (around $450). Over time the frames became dull and cloudy. Nothing wrong with the lenses, just the frames. So I stop in at Lenscrafters and ask if there is anything I can do to clean or correct my glasses. I'm told by the salesperson that this just happens, it's plain wear & tear. Plastic frames, he said, only last about a year before they dry out & that this is very common. "Nothing you can do about it, " he says, and shrugs. He said I should just buy another pair then tried to sell a similar pair to me. I wasn't told this when purchasing these glasses. What's up with this? Built-in obsolescence so that we have to buy glasses every other year, spending hundreds on each pair to keep Lenscrafters going? Ridiculous--I'm purchasing my stuff now either at Costco Eyewear or online as I refuse to support Lenscrafters. I'm also posting on my blog, facebook, my space, etc. I'm sick of this stuff!

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trutheyness
Peoria, US
Feb 16, 2010 4:56 pm EST

first off the associate was wrong for talking to a customer like he did. Frames do not break on there own. having worked in the optical business for years i handled plastic frames for years and having myself purchased thousand dollar plastic frames for myself i will tell you that no matter what you do to them if you wear hair product like most people do the plastic will become dry and crack if handled improperly. also just to note just because you spent money on something doesn't mean that they are indestructible. also again having worked in the optical business i will tell you those people work hard for little pay so you can see. feel free to go to walmart or costgo or any other sub par optical store and use their lenses that were made in china or korea. they will not work. also pair 29 dollars for glasses that should have been left in the seventies. and finally give people a break you would have to pay me a lt f money to sit down with the likes of you and most of the americans i read posting things on this site. also for ever negative comment on this site there are 15 satisfied customers out there who have a superior product that liooks fantastic.

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SuzzieQ
Chesapeake , US
Jun 09, 2009 3:51 pm EDT

My thoughts exactly Hammed3! Thank you!

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Hammed3
Griffin, US
May 14, 2009 4:18 pm EDT

There are many things you could have done to break them. The associate was an idiot if he really said that, but the product is good. I'll bet you often take your glasses off with one hand. Be honest.

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TMax400
, US
Feb 26, 2009 1:25 pm EST

I agree. I also had a similar experience. I had some Versace frames that weren't even a year old break on me. "The spring broke in the barrel, " is what the store associate told me. I felt that the 50% policy didn't apply because I didn't do anything to break them, but he insisted that I had by simply being the owner of them. Trust me, I've been wearing glasses for a very, very long time and my prescription is so high that I don't even qualify for the 1-hour service, so I do take great care of my glasses and, yes, have even broken a few throughout the years. I definitely know the difference between my breaking them and a crappy product that doesn't even stand up to the test of time to get me through the year for my next eye exam. Moreover, that same associate became arrogant and boasted about his degree and told me that I was wasting his time. So, Lens Crafters will not get any more of my money, nor my family's--we're a family of eye glasses wearers. By the way, this happened in Austin, TX, at the Lens Crafters located in Highland Mall. Good luck and good riddance!

LensCrafters Customer Reviews Overview

LensCrafters is an optical retailer that offers a variety of eyewear products and services. Their range includes prescription glasses, sunglasses, and contact lenses from multiple designer brands and private labels. They provide eye exams through on-site independent optometrists, as well as lens fitting and customization services. Customers can access their products both in physical stores across the United States and through their online platform. LensCrafters also offers additional services such as frame adjustments and eyewear care advice.

LensCrafters In-depth Review

In Summary: LensCrafters offers a comprehensive and user-friendly platform for customers seeking quality eyewear and eye care services. With a wide selection of products, reasonable pricing, and excellent customer service, it stands out as a reliable option for those in need of glasses, sunglasses, or contact lenses. The website is easy to navigate, and the virtual try-on feature enhances the online shopping experience. While some may find prices slightly higher than some competitors, the quality of products and services, along with the convenience of in-store and online options, often justifies the cost. LensCrafters also demonstrates a commitment to sustainability and community involvement, adding to its appeal for socially conscious consumers.

Website Navigation and User Experience: The LensCrafters website is intuitive and user-friendly, with a clean design that makes it easy to find products and information. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: LensCrafters boasts a diverse range of eyeglasses and sunglasses, featuring numerous styles from classic to contemporary. The selection of contact lenses is ample, catering to different preferences and needs. The brand variety is impressive, with options ranging from affordable to designer labels.

Pricing and Value for Money: Prices at LensCrafters are competitive, and while they may be higher than some discount retailers, the value for money is evident in the quality of the products. The website provides clear information on insurance acceptance and available discounts, enhancing price transparency for customers.

Online Shopping Experience: The online ordering process is straightforward, and the virtual try-on feature is a highlight, allowing customers to see how frames look on their faces before purchasing. Prescription assistance is available, making it easier for those who need guidance with their lens choices.

Customer Service: LensCrafters is known for its responsive customer support and excellent in-store service experience. After-sale support is reliable, ensuring customer satisfaction even after the purchase.

Quality of Products: The durability of frames and lenses is generally high, with various lens clarity and coating options available. Customers can expect accuracy in prescription fulfillment, contributing to the overall quality of the products.

Eye Exam Services: Eye exam services are readily available, with easy scheduling options both online and in-store. The optometrists are professional, and the eye exams are thorough, ensuring customers receive accurate prescriptions and eye health information.

Shipping and Delivery: Delivery timeframes are reasonable, and the products are well-packaged to prevent damage during transit. LensCrafters provides adequate tracking and communication throughout the delivery process.

Return and Exchange Policy: The process for returns or exchanges is straightforward, with a clear and fair refund process. The policy is well-detailed on the website, allowing customers to understand their options fully.

Customer Reviews and Testimonials: Customer reviews indicate a high level of overall satisfaction. Common praises include the quality of products and customer service, while complaints are typically addressed promptly. The reviews appear trustworthy and reflective of genuine customer experiences.

Store Locations and Accessibility: LensCrafters has a wide geographic reach with accessible store locations. Stores are designed with ambiance and layout in mind, and accessibility for people with disabilities is considered.

Corporate Responsibility and Sustainability: The company shows a commitment to environmental initiatives and community involvement. Ethical sourcing practices are part of their corporate responsibility efforts, appealing to eco-conscious consumers.

Loyalty Programs and Perks: LensCrafters offers a loyalty program with membership benefits, exclusive offers, and a rewards system that adds value for frequent shoppers.

Technology and Innovation: LensCrafters utilizes cutting-edge technology in eye care and is involved in research and development to improve vision health. Technological aids for vision impairment are also available, showcasing the company's innovation.

Final Verdict and Recommendations: LensCrafters receives a high overall rating for its quality products, comprehensive services, and customer-centric approach. It is best suited for customers who value a blend of convenience, quality, and attentive service. While prices may be higher than some budget options, the pros of reliable service, product variety, and technological advancements outweigh the cons. LensCrafters is a solid choice for those seeking a trusted eyewear provider.

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