Menu
Lenovo Customer Service Phone, Email, Contacts

Lenovo
reviews & complaints

www.lenovo.com
www.lenovo.com

Learn how the rating is calculated

1.7 271 Reviews

Lenovo Complaints Summary

44 Resolved
217 Unresolved
Our verdict: With Lenovo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Lenovo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Lenovo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lenovo reviews & complaints 271

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Lenovo reviews & complaints

ComplaintsBoard
K
11:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo bad performance

I still regret that day wen I decided to buy a lenovo laptop dat too y series.
5 days after I bought it my adaptor was off. They replaced it but only after 6 calls and three visits to their service centre which is about an hours drive from my house.
The dealer said that I was gettin three years warranty but I got only one years warranty.
The keys are not working every alternate day and its hinge broke for which I had to pay 1200 rs. Has a problem with screen resolution.
When it switces off on its own due to low battery the resolution changes and I cant type my password.
A definite no no for new buyers...

Read full review of Lenovo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
hanny batra
, IN
Sep 16, 2009 1:33 am EDT

four months have passed but i did not get my gift

N
N
No Lenovo
, IN
Apr 22, 2010 10:40 am EDT

Also there is problem in the Y series DVD driver. I have replaced 2 drivers in 2 years and again I am facing the same problem. Just to inform I very often use cd/dvd in my laptop

ComplaintsBoard
D
5:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo cheating in shipment

I purchased a lenovo laptop on 11/23/09 thru website. On website it was mentioned that product will be shipped withing 5-7 business days.

I got an email immediatetly tha you will get laptop on 11/30/09. I waited until then. Then I called customer service which took me 33 minutes to get any one to talk to.
When I gave my order # she found that order is not yet placed yet at warehouse. She further said that it will take another 2 weeks to reach you that too she can't promise on it.

I asked for some way to do written complain then she hung up phone on me.

At this moment i'm completely uncertain that whether I wasted my money or am I going to get my laptop.
I had plan to give it to my friend who will be eventaully hand it over to my parents in india. Now whole plan in jeopardy. Did I waste my money ? Is there any way I can make a complain to legal department ?

Read full review of Lenovo and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
fasi123
Reston, US
May 19, 2011 6:23 am EDT

I have ordered Lenovo Laptop online, from the day-1 they have problems. First they sent email about billing address -vs- shipping address. I called credit card company and updated information as they requested. After one week, the online status was showing about same problem. I called customer service to two different numbers. Finally he said, my order is now processed and is good. After 4 days again it shows there is a problem. If my order is not getting placed, why are they holding my money? I can buy Laptop from some other Vendor/Company like Sony/DELL. This looks to me a fraud and harrasment. Again I need to follow-up...

V
V
vikram kumar reddy
, IN
Jan 18, 2015 9:56 pm EST

I tried to buy lenovo laptop which is 649.92$ on online by using my forex card but at the end my transaction has been declined .But when checked my balance in my forex card it states that the transaction is peding and the amount is deducted from my card .So, please add the amount to my card as soon as possible.

D
D
dr rikki
,
Aug 14, 2008 2:53 am EDT

sir i have purchased laptop 4mth back. no is 52q.there was a major prob.so it has been sent back to u back.but no response has cum.pl look after it.i m a doctor.mb [protected].from house no 1164, sect-33-c, chandigarh

F
F
fulaness
, NG
Jan 12, 2012 5:51 pm EST

hi my name is ola i will like to buy loptop

ComplaintsBoard
A
1:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo On site warrenty Not given

Dear Sir

I am Arvind Sharma. I had purchased one year on site warranty pack Lenovo laptop Dated 08.10.2008 To 08.10.2009 from RT Services - Outsourcing Services Ltd Delhi India. My Lenovo laptop S/N is MA5MHW3 and Model Name is 77614AQ. Now, this laptop is not working due to some problem. I had raised many complaint in Lenovo with case Reference No with Date
L95900MS- 11.05.2009
L97AooY1 10.07.2009
L97FooNK 15.07.2009
L983009G 03.08.2009
L9A800KA 08.10.2009
In both complains Lenovo customer care centre not given onsite warranty he says you are authorized only customer carry in services. Your Onsite warranty pack not authorized so contact RT Services - Outsourcing Services Ltd Delhi.
In year 2009 I call Rt Services more than 100 times Or Mail them regularly from Last 8 months to RT Services - Outsourcing Services Ltd Delhi/Lenovo. I talk to customer care executive, Ms Arti and Mr. Romil. Both Guys told me sir I talk to Lenovo service registration (spac) department and Register Your Pack .but till Now 08.10.2008 not register my on Site warranty .

RT Services - Outsourcing Services Ltd after receiving payment not Giving my Services from last 1 year
Cash Receipt no 15822 …dated 08.10.2008
Offering no # 12X6171
Authorization no # 12X171PJX1

RT Services - Outsourcing Services Ltd contact details;
[protected]
[protected]
Mail-lenovo.[protected]@rteservices.com
wext. [protected]@rteservices.com
Gaurav.[protected]@rteservices.com

Lenovo service registration (spac) department contact details:
Contact no.[protected]
[protected]@lenovowarranty.co.in

Lenovo service centre contact details:
Lenovo Toll Free No. [protected]
011-[protected]
[protected]@ lenovowarranty.co.in

My laptop details as are:
Serial No. MA5MHW3
Product No 77614AQ

Now my issue is what's the use of onsite warranty if u are refusing to provide me service for my laptop .

i didn't get any positive response from last one year.from RT Services after collecting the amount from me.

Thanks
Arvind Sharma ( Delhi )
Contact No. [protected]
011-[protected]
Mail –arvind.sharma.[protected]@gmail.com

Read full review of Lenovo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
pankaj singh
, IN
Apr 11, 2010 4:40 am EDT

hello, i called up same regarding my case and have talked with mr. ajay there after putting me on hold for abt 5 minutes he cancelled earlier case and generated a on site warrenty for me...

J
J
jagdish parmar
, IN
Feb 01, 2010 12:36 am EST

I am fully agree with you Mr. arvind, RT Outsoursing had done same with my they charged for onsite service I have invoice of two years warrantee extension of my lenovo laptop Serial No.: EB07164723 . from 29 March 2009 to 29 march 2010. but still the warranty database is showing warrante ends on december 2010 and it is offside server. I have try to contact more than 15 times by emial and by telephone to RT Outsoursing and Lenovo Warrantee department eservice@lenovowarranty.co.in. no reply.

ComplaintsBoard
M
5:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo regarding free gift blaclberry mobile phone

This is to state that, I have purchased the lenovo laptop on the date 21/04/09 from the dealer in muzaffarnagar (Up) , during this period of time there was a gift offer i. E blaclberry mobile phone. I have already deposited a demand draft of rs. 3999 / for the same but till date I could not receive any sort of informrmation for the delievery of this gift. Please let me know the status as soon as possible.
In future please do all the communication through my this mail account (Praveen. [protected]@gmail. com) as my previous account is not working now.
Following are the details:
Ref no. Reda [protected]
Mob: (+[protected]
Add: c/o manoj kumar
Village - narsan khurd
Post - gurukul narsan
Dist. Haridwar (Uttaranchal)

Regards
Manoj

Read full review of Lenovo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
surajitchatterjee
, IN
Jun 19, 2010 3:20 am EDT

for REDAO70801230844512 POD Received & Case Closed GIFT SENT CASE CLOSED 12/19/09

ComplaintsBoard
S
8:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo my laptop warranty is not upgraded

hi my name is Shashi, s, latti from manglore.I bought a new lenovo Y510 (49, 760 Rs) Laptop on 2, jun, 2008( last year ) from MANHARS in manglore. when i was purchasing laptop there was offer on it. As per the offer the warranty has to be upgraded 1 year to 3 years and a puma kit. when i try to register my laptop by online i got one error that the product has been already registered. then i informed this error to MANHARS. they also tried but got the same result.i requesed so many time to MANHARS as well as lenovo care center but i did not get any response from ther side.

After waiting for a week when I didn't receive their call, I called
up the service center to which they said that the document and redamation code had not
recieved and once again i sent to the channel technology.After 3 weeks i got one call from care supporty and he said that they are going to upgrade laptop warranty soon...now laptop warranty has exspire. when i ask about this to the channel technology they said that they had not recieved my documents and sorry we can not upgrade warranty and provide you puma kit.

so please help in this matter

from,

shashi, s, latti
from manglore
no:-+[protected]

Read full review of Lenovo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo offer gift not recived (ups and printer).

I am the buyer of the lenovo computers (Pc). Lenovo has offer me the the diwali occation offer when I am buying the computer from there dealer in punjab that is computer world pathankot (Punjab).
They said me to send the nessary document at the given address and they told me to register the machine to the given site, and I have done so.
Even after nine month I do not get the offered products.
I purched the product on 20/oct/2008.
Please help me to get it soon.
Our address-
M. L sarkar. 6002 (I) armd wksp c/o 56 apo.
Email id - [protected]@yahoo.com.

Read full review of Lenovo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
6:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo terrible company

I ordered from lenovo.com a laptop computer lenovo ideapad s10 in may 2009 (S/n eb11643373). The product came with defected installation of window xp. I ordered from lenovo.com a laptop computer lenovo ideapad s10 in may 2009 (S/n eb11643373). The product came with defected installation of window xp: the asian font files are missing from the installation, which is a standard part of window xp. I used numerous window laptop and desktops, never once has I found that these files are missing from standard installation. As the results, I was not able to view website and generate documents in these fonts, rendering the product half useless. Because of this defect, the advertised specification on the lenovo website that accompanies with the sale contract where that mentioning of the standard window xp being already installed on the computer is not true and is misleading to consumers. I have tried to resolve the issue with the technical support department spending several hours in total time on the phone. The last case id I have here is wn088303. At the end, when all technical solutions are exhausted, the sale office representative (Marlan [protected], and his superviser lopez) want to charge me for a hefty "restocking fee" for returning this defect product that is totally caused by the company's incompletely installing xp. This is just another way of not-honoring the warrentee. As a responsible consumer and citizen, I believe that I have the responsibility to expose this company's irresponsible behavior to the public. They mislead consumers, ship to them defect products and then charge them unfair "fees" if they don't want the junk. This experience of me indicates to me that this company, lenovo, has no self-respect, nor respecting their customers. I believe the public should be let know of this company's behavior. By the way, the "customer representative", mr. Marlan and mrs. Lopez that I have talked to are among the worst sale reps I have ever talked to, reflecting again the company's value.

Read full review of Lenovo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
4:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo scam

Lenovo is a scam when it comes to Thinkpad batteries. I called Lenovo after buying a new $3000 Thinkpad computer a little over one year ago. Ever since I purchased the computer the batteries have been charging less and less. Finally, both Lenovo batteries died so I called Lenovo support to get them replaced. I was told that the battery warranty is only for one year and that while I could extend my laptop warranty, Lenovo doesn't extent the warranty on the Thinkpad battery. They were rude and told me that they test the laptop batteries and that they only last from 6 months to 2 years. A $3, 000 computer with an extra battery and both batteries died after one year! They said they would not replace the batteries and that I would have to buy new ones. Each battery costs over $200! That means that every year a person would have to spend $400 to keep a Thinkpad running on battery? Lenovo is a complete ripoff. Had they told me about that when I bought the Lenovo Thinkpad, I would have never bought it. Over 5 years, I would have a total investment of $5000! That's a crime! I'm sure I'm not the only person caught by this Lenovo Thinkpad battery scam! The support center said they get these calls all day. Someone should do something to put a stop to this. I don't think Lenovo would sell many computers if people knew about this problem. I will never buy another Thinkpad based on the terrible Lenovo service and the Thinkpad battery scam.

Read full review of Lenovo and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Lenovo Hater
Mississauga, CA
May 08, 2011 8:27 am EDT

I have worst experience. My Thinkpad W500 2010 model with 6600mAH battery was still holding charge for ~120 minutes. It lasted that long just a day before its charging cycles maxed out.

Lenovo has a charging cycles counter, once it reaches its max, Lenovo has programmed it not to charge any more. To make it worse, it my Lenovo will neither accept nor charge a compatible (non-Lenovo) battery. And its not a warning only in my case.

Lenovo Compatible batteries are priced anywhere between 25 to 50% ($60-$100)of what Lenovo charges ($200+) and have upto three times the Lenovo battery Guarantee. Lenovo rips off just by placing its stickers on the batteries.

Is there a Govt agency, where I can complain. Who is Lenovo to tell me that I can not use non-Lenovo battery with a laptop made by them? They have sold it to me and I am the lone owner. Now its up to me to do whatever I want to do with it. Maximum they can do is void their warranty but they can not refuse to charge a non-Lenovo battery.

Has anyone jail broke this Lenovo for its battery ? If you can share the experience, I would appreciate it.

J
J
jayjayjay
San Francisco, US
Apr 02, 2010 12:18 pm EDT

I completely agree with you since I had very simmilar experience.
I bought lenovo x300 a little over a year ago, and my battery died completely! If it has 50~60% of its original lifetime, I can accept it although I wouldn't like it, but since it DIED COMPLETELY, I cannot accept it at all.

I called the lenovo service and they told me they cannot cover it at all (and in very rude way, too)
I asked if lenovo batteries can die completely in A YEAR and THREE MONTHS, and Kwame Gayle, the superviser of technical support refused to answer. I could only make him answer to this question: "Depending on the usage pattern, can the lenovo batteries die out completely in a year and three months, and is it acceptable?" and he said "yes", and told me I can quote him.
He said that it is lenovo's official answer, and told me I can quote him (as long as I quote him literally) using his name.

While I could make him answer only that question, I'm a student studying computer science, and I pay much attention to battery lifetime. I set the power management option to "optimized for battery lifetime" and I rarely use battery.

I told Kwame Gayle that I can provide proof that the battery had problem 3~4 months ago (at which time it is under warranty) by sending them lenovo thinkpad center warning message, but he just cut my sentence and said no.

That's the kind of service that they are talking about. I will never buy lenovo again - even if I do, I will replace my battery at least once right before the warranty expires (and I recommend you to do that too, since it just happened so suddenly)

ComplaintsBoard
J
12:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo credit card processing

Tried to order a new laptop. After 4 phone calls and two weeks later, they still can't process my order even though my credit card company shows that the transaction went through and was charged to my card. Apparently Lenovo is very inept at doing business. And ooh is it so irritating calling and speaking to customer service in India! They don't give their people any authority to do much of anything besides email their credit card processing dept. and wait 1-2 business days. Where the card processing dept. doesn't respond to their email. HA! I'll go with Dell instead.

Read full review of Lenovo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
Erlinda
, US
Jan 04, 2011 4:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lenovo is very inept. They should close down if they can't address customer complaints!

ComplaintsBoard
D
12:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo buyer beware

Horrible! My first ship date was 01/05/09. That day came, checked the status and ship date was changed to 01/19/09. Checked status on january 18th and ship date changed to 02/05/09. I just couldn't wait any longer so I called to cancel order. I was told it would take 24-28 hours to cancel it, and that the company would not send me a confirmation of the cancellation, nor would they give me a cancellation number. I cancelled my credit card because I didn't want them to charge me for an order that I had cancelled (Canon pixma mx850 printer). Well, here it is 5 days later and I look at the website and see they have shipped the printer today! I'll have to call the idiots tomorrow, and hope that I am home when the printer arrives so that I can refuse delivery. Buyer beware!

Read full review of Lenovo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rakesh Chaubey
, US
Sep 16, 2009 10:38 pm EDT

Availing of an online deal, I ordered a desktop computer from Lenovo . My order was taken and I was issued both a customer number and an order number. A week later Lenovo rep. called me and told me that due to heavy demand, the order would likely be delayed - unless, of course, I was willing to settle for a "run of the mill" computer with far inferior specs. I told them that I'd wait for the unit that was already on order.

A few days later the Lenovo rep emailed me and said that the unit I had ordered was not going to be shipped and that I had to 'transition' my order. On that, I requested a 'transition up'. I asked them to give me the next higher model at the same percentage discount rate as I had been offered for my original order. At that, Lenovo balked and refused to do anything but insist on selling me the low end system. I felt scammed. It is an old trick from the book of deceitful marketing. They entice you to place an order for a 'cadillac' system and then offer you a piece of crap that they had been wanting to sell you all along. BEWARE OF LENOVO. IT IS NOT AN AMERICAN COMPANY. IT IS A CHINESE COMPANY. They are bringing their deceitful retail culture to us. I have cancelled the order and am in the process of contacting the Better Business Bureau. I have all the correspondence saved which I have as evidence of their nefarious marketing strategy.

Watch it guys... Lenovo is full of tricks... and unpleasant ones at that !

ComplaintsBoard
S
12:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo fraud/extended warranty

I sent this out to all my contacts:

Please forward this to all your contacts!

Warning - lenovo computers

When my computer - that had shown no signs of a problem - suddenly shut down - & the recovery disc & driver disc provided with the computer did not work - I contacted technical support.

I was told that I needed another disc but as my warranty had expired a few days before, I would need to buy an "extended warranty" to get the disc.

Questions:

1) the program that continually analyzes the system for problems never sent a warning. This leads me to ask: was my computer programmed to shut down as soon as the warranty expired?

2) why was the necessary driver not on the disc provided by lenovo?

3) why didn't lenovo offer to sell me the disc when I told them that I did not want the "extended warranty"?

I suggest that you "think twice" before considering buying a lenovo computer. As I refused to buy the "extended warranty", my computer is still not working.

If you want more details, you can contact me at [protected]@yahoo. com.

Read full review of Lenovo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
9:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo rip off company

Lenovo stole my credit card information and charged me for a computer that I did not order, nor have I received. I have never had any dealings with this company and I had never, prior to a few hours ago, even heard of them.

I do not have phone or email addresses for this company since I do not have the merchandise they billed me for. Peculiar to their attempts at defrauding me is that they apparently shipped the computer to my billing address in WA state when I live in Cody Wyoming.

While printing off my statement to mail my credit card payment, I noticed an enormous charge for over $1400 by Lenovo. I immediately phoned my financial institution's fraud department and reported the theft of my credit card. They closed the account, denied the charges, and reported the incident to the three major credit reporting agencies.

Absolutely outrageous.

Read full review of Lenovo and 43 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
43 comments
Add a comment
D
D
Denise Ferrington
, US
Jan 16, 2017 9:59 am EST

I purchased a Lenovo Yoga for my grandson for Xmas. Went thru the set up just fine. He went to use it a couple days after, and it wouldn't let him log on, saying his password for Outlook was wrong. Well the password isn't wrong, as I set it up. I called Microsoft, who in turned transferred me to Lenovo. Was on hold for at least 1/2 hour and finally hung up. Now I received a message on my phone saying that Lenovo has a case number against me. Really? My grandson now has a $400 laptop that he can't use, and a supposed case against me. Very nice...

Z
Z
zzzz87
Central, US
Apr 25, 2013 5:28 pm EDT

I got this Thinkpad edge laptop for more than one year. I loved it at first. BUT now, I will NEVER buy any lenovo product again!

FACT #1
Just couple of months ago, the letter "e" of "lenovo" logo on the top of the laptop, it went loose and cut my finger! Can you imagine that? And what's worse, that piece of metal went into my finger! I used a squeezer to lift my skin and flesh up and take it out, it was so painful I almost fainted!

I online chatted with customer support, experienced with several assistants, they are very very rude! Then I called the customer support to complain about this and asked for some compensation, they said my laptop is out of warranty so they have nothing to do with it. OUT OF WARRANTY? Is that a matter of WARRANTY? A laptop is supposed to cut your finger like that if it's out of warranty? It's too dangerous as a laptop!

I insisted that it had nothing to do with warranty, then they asked me if I went to a hospital. I said no. I was so horrified and wanted the metal out of my finger as soon as possible, so I used a squeezer. Then they asked if I want to fix my laptop, I said no. I used a band aid to cover the logo. So that's it. No compensation at all.

I let it go. But now, fact #2 came up and I'm so pissed!

FACT #2
The adapter of my laptop was broken before my warranty expired, so I called them and they sent me a new one. I really appreciated it at that time.

Guess what? The second adapter stopped working this morning...I've just used it for no more than half a year. WHAT KIND OF ADAPTER IS THAT?! So I called the customer support this morning, guess what they said? Yes, it's out of warranty... And then I said I can't accept that, so the customer support gave me a number, said it's the "customer relations". But nobody answered.

Really pissed off! As a customer, I mean nothing to Lenovo. They just want me to keep sending them money for warranty! Their product quality is the worst!

I THINK LENOVO SHOULD GIVE ME SOME COMPENSATION FOR WHAT I SUFFERED AND A NEW ADAPTER!

I still have the metal that went into my finger, but the wound has already healed. The metal still has my blood dried on it.

View 0 more photos
I
I
Imupset
, US
Jul 28, 2011 3:35 pm EDT

I have had a Lenovo Y530 for about a year, the minute I recieved the computer it had keyboard problem, so I had to send it back, about 4 months later I had a battery problem and now I have another battery related problem. Talking to costomer service I was never aware I could return the computer even after the 2 problems during the warranty. This is my 3rd problem and they refuse to help me, I have talked to technical support and the supervisor Manny and asked for other options. I recieved 1 words answers, basicly the only thing they said was no we are sorry you are stuck with our defective computer. I am very very dissatisfied and will continue to pursue this problem until resolved.

G
G
GraceGrace
Chicago, US
Dec 21, 2010 6:09 pm EST

help, there are several issues in my new computer(order number:2FV3PQ)
There are several issues in my new computer in x201, Belowed is the issues.
Firstly, I purchased the Macfee software, the software need me to put the password now, but lenovo didn't give me the password. Secondly, Why is my hard disk memory 450G now? But I selected 500G hardware disk.
Finally, I sent at least 3 emails to lenovo campany in the past 3 days, but nobody answered, also, I called lenovo company many times, but nobody gave me the solution, how can they treat or ignore their costomer like this? So I need your help
Thank you!

S
S
Silke DK
, DK
Jul 20, 2010 8:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a lenovo Power Adapter for my daughters notebook in Saudi Arabia.
2 weeks later, while on holiday in Europe this thing nearly electrocuted me, when I plugged it in. I got a nasty burn mark on my thumb, my arm and elbow were hurting for a whole day not even mentioning the shock I got.
I checked ont heir website, where I could complaint too. No address for Saudi or the ME, so I contacted the customer service in the States per e-mail. The answer I got was totally laughable. First of all, they got my name
wrong ( and I mean totally wrong!). They were thanking me contacting them ? and wrote, I should contact there customer service in Saudi, but not providing any contact details and furthermore explaining, that they have nothing to do with it. I, as a customer, dont give a s*** which part of a company is where respnsible, when it's one company they should feel responsible no matter where, especially when they are pretending to be global players.
I replied and asked them, how they expect me to find the contact details for their customer service, when they are within their own company not able to find it. Guess what, never heard of them again. Apart from getting injured through one of their products, how do I get a refund?

I
I
ishwar chander singal
, IN
Sep 21, 2009 12:38 pm EDT

We have purchased a lenovo notebook from their authorised dealer at hisar (Haryana) and as per the offer at the time of purchase we have not yet recieved the black berry mobile handset till date after 160 days of purchase still after mailing the pleanty of reminder to the diffrent sites of lenovo's

L
L
lenovo battery for0768-84q
, IN
Aug 16, 2016 6:44 am EDT

my complaend no previous . P49DB63 Which not cleared yet
and issued new complaind no P497FYT

The Complant was Registered on 20 oct 2009 and not getting any responce from company and making us phool by saying do this do that pls do the needful by earliest

M
M
mskushwah
, IN
Aug 12, 2016 3:49 am EDT

The phone gets OFF any time in a cycle of 24 Hrs.
The phone hangs during EVDO call whenever a voice call occurs.
The phone gets hang if I runs more than 3 APPs simultaneously

A
A
aushak
, US
Jun 10, 2016 7:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought X1 Carbon laptop 1.5 years ago - 20a7 CTO1WW . Integrated Graphics Card died couple weeks ago.Spoke with support. Have to buy 1200$ new motherboard. Amazing low quality

G
G
GAmbije
, US
Jun 03, 2016 8:33 am EDT

Bought Lenovo desktop in July 2012. By August 2012, it started having software issues. Call the company, they referred me to an outside software company that charged me over $300.00 to fix!

Then a week later doing same thing, called back and they redid the clean out system and same thing just keeps happening.

So I call Lenovo AGAIN, FOR THE THIRD TIME. And they say, “who told you to call this outside company” UM YOU did!

Now they say Well for a $100.00 we will fix it all up for you. WHAT?
The only thing that seemed important to the manager was that I mispronounced “LENOVO”. I refused to pay the $100.00 and got his name and work id # to report him, butttttt from the other complaints I read, nothing will happen because company does not respond to complaints!

Where and who can I go to to stop this unjust crap!

ComplaintsBoard
S
11:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo unauthorized charge

There was a charge on my debit card for $1346.79 that I did not authorize. The charge only states lenovo (United states) and the amount.

I expect a full refund. The bank this money was stolen from has been contacted and federal authorities are being notified.

The account you accessed is now closed. It was with washington mutual and the closed account number ends with 0019.

You need to send the reimbursement to:

Stacie terstegge
1394a s columbia rd #154
Grand forks, nd 58201

I can be reached via email at [protected]@hotmail. com or with wamu at [protected].

Pllease refer to§ 1029. Fraud and related activity in connection with access & shy;devices, for the penalties of this crime committed by your company and/or representatives.

The title 18 of the u. S. Code, section 1029 provides the penalties for & ldquo;fraud and related activities in connection with access devices, & rdquo; where access devices refers to any means of account access, including credit cards, account numbers, and pins, as well as telecommunications services and equipment. The laws in the code prohibit things such as producing, possessing, trafficking in, or soliciting for access devices with the intent to defraud.

Penalties for credit card fraud include fines and/or imprisonment for up to ten or twenty years, depending on the specific provisions of the law that has been violated. The maximum sentence for a second offense is twenty years.

Read full review of Lenovo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
4:40 pm EDT

Lenovo extended warranty

Office Depot extended warranty on computers is a scam. When they sold me a 2-year extended warranty, they specifically told me that it runs after the 1 year warranty from Lenovo, thus making it a total of 3 years. The laptop failed to charge 1 month after 2 years, and now the warranty company will not honor the claim, saying that it is only for 2 years. Now I realize why they would not put down the actual expiration date on the receipt - to make it vague so they can say 3 years, when in fact it is only for 2 years.

Save your money and don't buy any extended warranty from Office Depot. They take your money and talk to you rudely when it comes time to obtain the service.

Read full review of Lenovo
Hide full review
ComplaintsBoard
V
8:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lenovo fraud and scam

I ordered a new Lenovo notebook, but instead of shipping the correct T400 model Lenovo is shipping a completely different configuration that I did not order and demanding 15% restocking fee to change it.

I agree that 15% restocking would be fine if it would be a consumer error, but this was clearly a mistake on both parts. I emailed myself a shopping cart from Lenovo hoping that I will be able to simply click and buy the computer, however, when I opened the email I only saw the components and NO actual link to buy it. I had to reconfigure everything again on the site and press "Buy". I had a very limited amount but I think I triple checked before submitting the order and everything looked fine.

As soon as I figured out that there is a problem with order I tried to get in touch with Lenovo. I suggested that I simply buy a correct laptop and return this one without opening it, but Lenovo Employee resisted. I asked to speak with a supervisor and after speaking with Paul K. (Lenovo Employee ID: YQ7) I was informed that they can lower the restocking fee to 10%, but this is all they can do.

I am not sure if this is a standard Lenovo Policy to screw the consumer, or this is just one incident, but I think I will simply return it now for 10% restocking fee and buy Dell Latitude E 6400. I think 10% restocking fee is a standard number, so if you ever have a problem with the company you can ask for that too.

I was checking T400 vs E6400 for a long time and after some evaluation and past experience with IBM T Series decided to go with Lenovo, but I think with such a terrible consumer and customer relations I have to re-think my choice.

Some technical information for people that are trying to evaluate the system:

I ordered SYS.7417CT (7417CT) CONFIGURED SYSTEM, but the reason I was getting a laptop was to connect it to 30 inch monitor (so I had to have a discrete graphics option and dock). I re-checked everything online today and the one that I had to have was SYS.2764CTO (2764CTO).

I did mention Paul that the story will be posted on all consumer sites and he was OK with this. Please comment on your issues with Lenovo and this particular model of the notebook.

Read full review of Lenovo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
Anjalic
New York, US
Nov 30, 2009 11:19 am EST

Lenovo/IBM has changed since it went to Chinese hands. I received an email with a promotional offer, and clicked to purchase it, and was hit with the classic "bait-and-switch" scam from Lenovo. The offer was not found, but other more expensive options were listed. When I called, I was told the offer was "sold out" even though I clicked the minute I received the email, and called within the same minute. And then the customer service rep hung up on me. Enough siad, I will never do business with Lenovo again.

D
D
DontOrderLenovo
Bonita Springs, US
Dec 30, 2009 6:15 am EST

Same exact thing happend to me!

I've ordered and paid for a
ThinkPad T500 with Intel® Core™ 2 Duo processor T9600 ( 2.80GHz 1066MHz 6MB )and 320GB 7200.

Instead I received a
T500 with Intel® Core™ 2 Duo Processor P8600 ( 2.40GHz 1066MHz 3MB ) and 250GB 5400.

To return it they wanted to charge me 15% restocking fee

N
N
NicholeL
Escondido, US
Dec 24, 2009 10:28 am EST

I completely agree! We bought 2 computers from them and the same night not only did we go online and register them, but we filled out the rebate forms and mailed them the next morning. (The rebates were 50 back on each computer). It said it would take 8-10 weeks and after not receiving our rebates we called and the customer service rep said, "I'm sorry we never received your paperwork and we can't honor it now because it has expired." What happened to the customer is always right? I will never buy anything from them again and will discourage others from doing so as well!

ComplaintsBoard
S
12:07 am EDT

Lenovo cancelled my order, lie after lie...

Last friday october 10, I placed my order online with lenovo for a t500 with discrete graphics and wxga led screen.

I configured my notebook and placed it in my online shopping cart, completed my bill to/ship to info and entered my credit card info then clicked on & lsquo;check out’. To my surprise my order disappeared.

I re-entered all the info clicked on check out, again the order disappeared.

I phoned lenovo and explained what had happened. They told me it was a website glitch and to & ldquo;keep trying, it should be working shortly".

So I did, I tried a few times in the afternoon and a few more times in the evening, still nothing.

The sale was ending october 13 and I didn’t want to miss out so I tried again saturday, sunday and monday. It was the canadian thanksgiving long weekend and lenovo canada was closed so I couldn’t reach them by phone.

Tuesday morning I called lenovo and spoke to a sales rep. I knew monday was the last day of their advertised sale so I first wanted to make sure I wasn’t going to lose out on the pricing.

He assured me my order was & ldquo;for sure” still in the system, he & ldquo;guaranteed” me it would not be lost and if the new prices were higher they would for sure honour the original pricing I was quoted because their web glitch was not my fault.

The rep said he also couldn't process my order at the time because the website was down for them too. He said "for sure the site would be up within a few hours and then I could go online and input my order, or I could call him and he’d do it for me.

So I tried again in the afternoon as instructed, still no luck. I phoned and emailed the rep and asked for help. He told me & ldquo;yup, it’s being worked on now, we’ll be able to get your order through by the end of the day and yes, your shopping cart contents/credit card info and pricing is safe and all good & ndash; no problem. He told me he’d keep an eye on my order and get back to me by the end of the day. No one called me back or emailed me.

So at 4:50pm I called the rep again. He said, & ldquo;sorry, i’m told it will be up by the morning for sure, and don’t worry your order is for sure in the system, to use his own words, & ldquo;i guarantee you your order is safe, it may just take an extra day to fix the website, lenovo is an engineering company, not a web design company, you will & lsquo;for sure’ get the model you ordered at the price that was advertised at the time you placed it in your shopping cart, do not worry, I will email or call you tomorrow morning.

Wednesday morning I checked the website again, now I could no longer access my shopping cart or even sign into my account. I waited until 3pm for the rep to phone me back - no one called, no one emailed.

Wednesday at 3pm I called my rep and got his voicemail. I tried a few more times still no answer. That was odd, every other time i'd phone he answered first ring or call me back within a few minutes.

For fun I called him again, this time pressing *67 on my phone to block my outgoing number, lol. Guess what? He answered on first ring, lol. Instead of getting angry with him I just hung up the phone, i'm not looking for an argument, I just wanted a new notebook and reasonable customer service. It looked like he wasn't going to call or email back as promised so I called in on the regular order line and spoke to another rep.

I briefly explained what had happened and his reply was something like "“sorry, there’s a website problem, like man, what else can I tell you, i’d love to take you order but I can’t, you know how it is”.

Trying to keep my blood pressure under check I asked to speak to a supervisor, here's his response, "sorry supervisors here take no calls, they work on a call back basis only, so gimme you number and i'll see what I can do. I didn't like the words "see what I can do", in 24 hours it went from "guaranteed" to this? Things weren't' sounding good.

I waited all day thursday for a call back and kept trying to access my account and shopping cart all with no success. From lenovo, I couldn't believe it last night I was more surprised then angry I think.

So today, friday 7 days later I called back into the customer service line and 'begged and pleaded' with a rep to put me through to a supervisor and after 27 minutes on the phone they did.

I calmly, clearly, and oh so politely explained the whole story expecting that finally if nothing else i'm finally going to get my t500 ordered.

But was I surprised. The supervisor arrogant as hell told me "oh no, that's not a website glitch, that product no longer available, they should of told you that, sorry, nothing I can do".

After 7 days of grief this is what I get in return. I explained again, reasoned, said put yourself in my shoes and nothing but "no, nope and no way can I sell you that notebook.

I had more questions, like what's up with my credit card number being accepted during the order process then the whole order disappearing at the last mouse click. Will my card be charged? Word for word the supervisor said "ah, I don't think so, but if it is called back and we'll straighten it out" we're talking a $2, 900 notebook here !

I could write more, but suffice it to say even after all these promises and guarantee's I got nowhere the supervisor could of cared less and just wanted me off the phone.

What can I do? Fact is I still want my t500 wxga with led screen, I searched and studied hard to select that notebook and did so because of the resolution, large fonts, led backlight - it's perfect for our needs.

That's my experience with lenovo.

Unbelievable.

Read full review of Lenovo and 1 comment
Update by Steve
Oct 18, 2008 12:06 am EDT

Last Friday October 10, I placed my order online with Lenovo for a T500 with discrete graphics and WXGA LED screen.

I configured my notebook and placed it in my online shopping cart, completed my bill to/ship to info and entered my credit card info then clicked on ‘Check Out’. To my surprise my order disappeared.

I re-entered all the info clicked on Check Out, again the order disappeared.

I phoned Lenovo and explained what had happened. They told me it was a website glitch and to “keep trying, it should be working shortly".

So I did, I tried a few times in the afternoon and a few more times in the evening, still nothing.

The sale was ending October 13 and I didn’t want to miss out so I tried again Saturday, Sunday and Monday. It was the Canadian Thanksgiving Long Weekend and Lenovo Canada was closed so I couldn’t reach them by phone.

Tuesday morning I called Lenovo and spoke to a Sales Rep. I knew Monday was the last day of their advertised sale so I first wanted to make sure I wasn’t going to lose out on the pricing.

He assured me my order was “for sure” still in the system, he “guaranteed” me it would not be lost and if the new prices were higher they would for sure honour the original pricing I was quoted because their web glitch was not my fault.

The Rep said he also couldn't process my order at the time because the website was down for them too. He said "for sure the site would be up within a few hours and then I could go online and input my order, or I could call him and he’d do it for me.

So I tried again in the afternoon as instructed, still no luck. I phoned and emailed the Rep and asked for help. He told me “yup, it’s being worked on now, we’ll be able to get your order through by the end of the day and yes, your shopping cart contents/credit card info and pricing is safe and all good – no problem. He told me he’d keep an eye on my order and get back to me by the end of the day. No one called me back or emailed me.

So at 4:50pm I called the Rep again. He said, “sorry, I’m told it will be up by the morning for sure, and don’t worry your order is for sure in the system, to use his own words, “I guarantee you your order is safe, it may just take an extra day to fix the website, Lenovo is an Engineering company, not a Web Design company, you will ‘for sure’ get the model you ordered at the price that was advertised at the time you placed it in your shopping cart, do not worry, I will email or call you tomorrow morning.

Wednesday morning I checked the website again, now I could no longer access my shopping cart or even sign into my account. I waited until 3pm for the Rep to phone me back - no one called, no one emailed.

Wednesday at 3pm I called my Rep and got his voicemail. I tried a few more times still no answer. That was odd, every other time I'd phone he answered first ring or call me back within a few minutes.

For fun I called him again, this time pressing *67 on my phone to block my outgoing number, lol. Guess what? He answered on first ring, LOL. Instead of getting angry with him I just hung up the phone, I'm not looking for an argument, I just wanted a new notebook and reasonable customer service. It looked like he wasn't going to call or email back as promised so I called in on the regular order line and spoke to another Rep.

I briefly explained what had happened and his reply was something like "“sorry, there’s a website problem, like man, what else can I tell you, I’d love to take you order but I can’t, you know how it is”.

Trying to keep my blood pressure under check I asked to speak to a Supervisor, here's his response, "sorry Supervisors here take no calls, they work on a call back basis only, so gimme you number and I'll see what I can do. I didn't like the words "see what I can do", in 24 hours it went from "guaranteed" to this? Things weren't' sounding good.

I waited all day Thursday for a call back and kept trying to access my account and shopping cart all with no success. From Lenovo, I couldn't believe it last night I was more surprised then angry I think.

So today, Friday 7 days later I called back into the Customer Service line and 'begged and pleaded' with a Rep to put me through to a Supervisor and after 27 minutes on the phone they did.

I calmly, clearly, and oh so politely explained the whole story expecting that finally if nothing else I'm finally going to get my T500 ordered.

But was I surprised. The Supervisor arrogant as hell told me "oh no, that's not a website glitch, that product no longer available, they should of told you that, sorry, nothing I can do".

After 7 days of grief this is what I get in return. I explained again, reasoned, said put yourself in my shoes and nothing but "no, nope and no way can I sell you that notebook.

I had more questions, like what's up with my credit card number being accepted during the order process then the whole order disappearing at the last mouse click. Will my card be charged? Word for word the supervisor said "ah, I don't think so, but if it is called back and we'll straighten it out" We're talking a $2, 900 notebook here !

I could write more, but suffice it to say even after all these promises and guarantee's I got nowhere the Supervisor could of cared less and just wanted me off the phone.

What can I do? Fact is I still want my T500 WXGA with LED screen, I searched and studied hard to select that notebook and did so because of the resolution, large fonts, LED backlight - it's perfect for our needs.

That's my experience with Lenovo.

Unbelievable.

Hide full review
1 comment
Add a comment
N
N
nick
,
Nov 02, 2008 6:22 pm EST

that was a price error, even it went through that day, you will get cancelled later on

ComplaintsBoard
H
4:06 pm EDT

Lenovo shipping delay

I ordered an Ideapad from Lenovo on 9/22/2008. At the time of order the product web site stated that the order would be shipped within 3 business days. Three days later the estimate shipping date was changed to 10/01/2008. The product website still stated that order would be shipped within 3 business day. One 10/01/2208 the estimate shipping date was changed to 10/28/2008. I called Lenovo and the Customer Service rep told me that the shipping date might be moved to 11/07/2008. Apparently Lenovo has not fixed their delivery probelm for two years now.

Read full review of Lenovo and 3 comments
Hide full review
3 comments
Add a comment
H
H
hbarton88
Cincinnati, US
Mar 09, 2012 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sent to Consumer Complaints Friday, March 9, 2012

After having this computer for one month, on February 27, 2012, it would no longer turn on. No power whatsoever. My first call to Lenovo sent me through troubleshooting that provided no help. They told me I needed to send the unit back. They wanted me to pay shipping. I convinced them that I shouldn't have to pay to ship a one month old computer.

They told me I would have my computer back in 7 days. When I got an email saying they received my unit, I waited a few days to check the status of the repair on their website. Not surprising to me was the fact that they were now waiting on parts. Website said to check back for updates to my status. Curious as to how long they were going to have my BRAND NEW COMPUTER, I called customer service, again, to get this information. After waiting 25 minutes, a human finally got on the line. I gave my case number, then, after being put on hold for 10 more minutes, he came back and said that my computer's hard drive and hard disk drive had both failed, the parts were not in stock, and they didn't think I would get my computer back until March 20. This particular customer service person recognized my severe disgust with the situation and told me he would "elevate my case to a higher status" and that I would receive a call from a manager-type person who might be able to get this resolved faster, or perhaps even be able to determine whether I could be issued a replacement machine. I was told that I'd receive a call within 3 business days.

The call never came. I called Lenovo back on the 4th day. Had to re-explain what I'd been told, had to reiterate that I was supposed to receive a call and didn't. I was put on hold for 15 minutes while they checked to see if my case had been assigned to a manager. It had. Then I had to wait on hold again while the CS rep tried to get that manager on the phone to talk to me. After being on hold for 30- minutes, I was cut off. When I called back, this rep couldn't seem to understand that I was told I'd receive a call from someone. She was going to put me on hold AGAIN before I told her that I would not spend any more time on hold. They have my phone number. When they find the person assigned to my case, they can call me.

That was last night, March 8. I truly don’t expect to hear from anyone.

A
A
amit choudhary
, IN
Mar 03, 2010 9:00 am EST

low batery power

T
T
Tai Nguyen
,
Oct 23, 2008 5:19 pm EDT

I ordered on 9/21 and they have delayed my shipping date 5 times now! My new ESD is 11/03. Each time i call i get a different excuse, like exuberant demand, and battery shortages. I mean your a multi million dollar company, and have had experience with IBM laptop for 3 years and you still can't figure out the loops. Pathetic. 1+ months waiting, 2+ months after release. No laptop yet

ComplaintsBoard
T
2:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lenovo - bad service & product

I bought the lenovo 3000 y400 not book at oct 2007. After few day, start display "blue screen" problem. Dec 2007 send for repair, after repair, still the same, Feb 2008 send to warranty again, after that, still same problem. Feb 2008 send in again, understanding, blue screen again. Extend warranty 6 more month for me. March 2008 send to rapir again...

Read full review of Lenovo and 9 comments
ComplaintsBoard
M
12:10 pm EDT

Lenovo shipping delays poor customer svc.

Don't get fooled that you will be able to buy something from LenovoDirect website. The prices are great, the product is not available. I have been waiting a month so far and tried to contact them. If you use a debit card, they will put an immediate hold on your account for the purchase, but they don't have the product to ship. They will wait weeks and then tell you they will substitute your order with another item, also not available, and they you'll wait another month for that to be built and shipped. The customer service person I spoke with in India was Pashe, he was unable to give me contact info about the company in Toronto Canada who he represents... against the rules. He kept asking me for the SPECIFIC reason why I wanted to contact them... I said I was a dissatisfied customer! He then asked if I wanted to cancel the order or change it, I told him I was dissatisfied with the delay in delivery and wished to speak directly to the Toronto Office of Lenovo about my problem. His rules would not permit this. Avoid Frustration like this, DON'T buy from Lenovodirect!

Read full review of Lenovo and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rumman
, US
Dec 19, 2008 6:57 pm EST

I customize and bought Lenovo thinkpad laptop online in August 08, After calling every second day they sent an email in mid Sep 08 that your item is shipped when i checked the tracking number of UPS it was shipped to someother state and someone already received it, guess what i was immediately billed for over $1000.00 . after calling them again they said that " we apologize your item was lost " and they'll credit the amount. Today its Dec19 2008 and i have not received any credit back. The so called customer service in India does'nt give any US number and keep saying it will be refunded as soon as they receive request from "someplace" they dont know or like to tell, On top of everything they keep sending email to buy warranty from them for the purchase. Can Anyone imagine that you buy a product which you never received and then billed for something you never actually buy! IF ANYBODY IS INTERESTED FOR ANY LEGAL ACTION AGAINST LENOVODIRECT I"LL BE MORE THAN HAPPY TO JOIN THEIR CAUSE.
Thankyou

ComplaintsBoard
J
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lenovo will not start - 2 mos old

owned for 2 months - will not start - no abuse of product - just wont boot up - rescue and recovery will not resolve problem

also battery is very insufficient

Read full review of Lenovo
Hide full review

Lenovo Customer Reviews Overview

Lenovo is a well-known brand in the technology industry, offering a wide range of products including laptops, desktops, tablets, and smartphones. The company has received positive reviews for its high-quality products, innovative designs, and excellent customer service.

One of the most significant advantages of Lenovo is its commitment to innovation. The company has consistently pushed the boundaries of technology, introducing new features and designs that have set it apart from its competitors. Lenovo laptops, for example, are known for their durability, sleek design, and high-performance capabilities.

Another positive aspect of Lenovo is its customer service. The company has a reputation for providing excellent support to its customers, with a dedicated team of professionals available to answer questions and resolve issues. Lenovo also offers a range of resources and tools to help customers get the most out of their products, including online tutorials and user guides.

In terms of product quality, Lenovo has received high marks from reviewers and customers alike. Its laptops, in particular, are known for their reliability and performance, with many models receiving top ratings from industry experts. Lenovo tablets and smartphones have also received positive reviews for their sleek design, user-friendly interface, and advanced features.

Overall, Lenovo is a highly respected brand in the technology industry, known for its innovative products, excellent customer service, and high-quality standards. Whether you're in the market for a laptop, desktop, tablet, or smartphone, Lenovo is a brand worth considering.

Lenovo In-depth Review

Product Range: Lenovo offers a wide range of products including laptops, desktops, tablets, smartphones, and accessories. Their product variety is impressive, catering to different needs and budgets. The quality of their products is generally reliable, with many positive customer reviews. When compared to competitors, Lenovo stands out with its diverse product range.

Performance and Reliability: Lenovo's products are known for their performance and reliability. Customer reviews and ratings indicate that their devices are durable and long-lasting. While there have been some reported issues, they are not widespread or recurring. Overall, Lenovo's products are considered reliable and perform well.

Design and Innovation: Lenovo's products showcase excellent design aesthetics and innovation. They incorporate unique features and technologies that enhance the user experience. When compared to competitors, Lenovo's design and innovation stand out, setting them apart in the market.

Customer Service: Lenovo's customer service and support are generally satisfactory. Response times are prompt, and representatives are helpful and effective in resolving issues. Warranty policies are fair, and obtaining repairs or replacements is relatively easy. However, there is room for improvement in certain areas to provide an even better customer service experience.

Pricing and Value for Money: Lenovo's pricing strategy is competitive, offering affordability for their products. When compared to competitors offering similar products, Lenovo's pricing is reasonable. The value for money provided by Lenovo's products is generally good, considering their quality and performance.

User Experience: Lenovo's products offer a positive user experience. The user interface is intuitive and easy to navigate, making it user-friendly for both beginners and experienced users. However, some users have reported pre-installed software or bloatware that may affect the user experience. Lenovo could improve by minimizing unnecessary software.

Sustainability and Corporate Social Responsibility: Lenovo demonstrates a commitment to sustainability and environmental practices. They actively work towards reducing their carbon footprint and promoting ethical sourcing. Their initiatives and partnerships in corporate social responsibility are commendable, contributing to a better world.

Overall Rating and Conclusion: Lenovo is a reputable brand with a diverse product range, reliable performance, and innovative designs. Their customer service is satisfactory, and pricing offers value for money. The user experience is generally positive, although some improvements could be made. Lenovo's commitment to sustainability and corporate social responsibility is commendable. Overall, Lenovo receives a high rating for its products and is recommended for potential customers seeking quality and innovation.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Lenovo customer service

Phone numbers

8800 301 7407 1800 419 6686 More phone numbers

Website

www.lenovo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Lenovo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lenovo Customer Service. Initial Lenovo complaints should be directed to their team directly. You can find contact details for Lenovo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lenovo. Discuss the issues you have had with Lenovo and work with their customer service team to find a resolution.